Alexander Sparkman Review of Hoover Toyota
When I arrived, the person that greeted me, told m...
When I arrived, the person that greeted me, told me to sign two electronic forms without explaining what was on those forms.
It was hidden behind the signature pad. I requested an oil change.
After an hour of waiting, I was told I could use a cabin filter replacement, and a tire patch. I approved the tire patch. It took another hour to do this. Why were they inspecting my vehicle when it was taking this long in the first place?
When I went to pay, I was asked to sign three documents, each with the same agreement disclaiming any and all warranties on their work. This agreement was deceptively on the same document where the charges were written as if to indicate you cannot authorize payment without agreeing to waive any complaints you have to their work. I refused to sign after paying.
I will never return to this dealership ever again. I have never had to sign that much garbage at any other Toyota dealership.

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