B

Very disappointed in the service and staff here. I...

Very disappointed in the service and staff here. I brought my car in for a recall to be fixed. Upon picking up my car I found they had picked up my dirty floor mat and it dumped dirt and rocks all over my cup holders. They then set the dirty mat on my teal colored car seat in the back and got my floor carpet dirty since they moved my mat. I decided to let it slide and shook off the mat, replaced it, and drove away. About a quarter mile down the road I realized my dash cam was off. It s set to turn on when the car is on so I assumed they accidentally unplugged it from the back of the cigarette lighter while they were doing their maintenance. I brought the car back and asked them to fixed this, also mentioned that they got dirt all over my car. They weren t very apologetic but took my car back. After about 10 minutes they came to me and said they didn t know how to fix it but it wasn t their fault. I told them it had never had an issue until they took my car apart and that they would need to fix this issue. They asked who installed the camera to which I answered Best Buy. They said again this was not their fault and I should see if Best Buy could fix it. I said no problem, but Toyota will need to pay that Best Buy bill since they broke it. The tech walked away and returned with his managers card telling me to have Best Buy call her. I almost left and realized if I did I would never hear from Toyota again and would be stuck with the Best Buy bill. I came back and asked for the manager who managed to get them to take my car apart yet again and finally fix my dash camera as should have been done in the first place. Not much of an apology was made as they stand by not unplugging it although there s no possible way for me to have unplugged something behind my dash. I don t mind that they made a mistake I just wanted them to own it and fix it. Also, since they didn t actually clean my car after getting dirt everywhere I went home to vacuum my car. At this point I didn t plan to write a review until I looked on my passenger floor and found a straight razor laying there. I have dogs and children that could have been injured by this, I could have even been injured. Will not be back.

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