Honda Universe Review

We had an awesome salesperson. Heylin! She made the purchase of our new car convenient, easy and worry free with No pressure. Need any vehicle please see heylin you will not be disappointed!@!

Kyle Crawley knew exactly what I needed. I came in just to window shop to see what was new. He listened to everything and didn t not once try to take advantage.. We both looked at cars around my budget together.. then the next thing I know I walked away with a brand new accord !! I ll definitely recommend Kyle to everyone .. thanks

Julie

I had pleasure of working with Danny Patel on the purchase of my Honda Accord 2016 Sport. He is extremely knowledgeable, friendly and helped me find the perfect car. He made sure I knew about all the new features. Danny was extremely polite and professional. He gave me the best price that he could. I had a great experience at Honda Universe. I would recommend Honda Universe and Danny Patel to anyone.

High prices and pushy sales techniques.

Called to inquire about a pre-owned vehicle on the website and the salesperson started pumping me for information (last name, phone number, email, and what time I would come in that day) before I could ask a single question. Then when I asked about price, due to a near-identical vehicle (same year, model, and approx mileage) being offered for sale at another dealer for $2500 less, a manager got on the phone and was unwilling to have a discussion about it - he couldn't get me off the phone fast enough... Since when do car dealers get offended about trying to negotiate a price?

I'm happy to take my cash offer elsewhere, I was simply trying to avoid a 1 hour round trip drive to the other dealer. And I happen to know, courtesy of Carfax, the same exact vehicle had been for sale just down the street at Larson Ford for $2000 less (and didn't sell there for that price) before Honda Universe presumably did a swap to get it in their inventory.

Kyle Crawley was very helpful during this new experience. I have had other cars from dealers but not once have I ever experienced the professionalism that was presented. He knew his cars and if he didn t have the answer to a questioned I ask he would tell me the truth.. go get the answer then come back with it. Nothing but honesty. I ll recommend Kyle to everyone.

I've been a customer since August and I couldnt say better things about John McGraw. Anything I've needed hes always been there to help! My hats off to him!!!!!!

I went to look for a car. I was walking around looking at cars in the lot. Three sales people must have passed by, but one by the name of Kyle was the only one to stop and ask if I was being assisted. He took time to explain all of the features of the different cars I was looking at. Although I did not end up purchasing that day the experience was good. And when I am all ready to get a new car I will be going right back to Kyle. Thank you for everything.

Service department I took my car to get an oil change and a problem comes up. They told me a estimate for a job they wanted to work on for my car that literally was about 600 dollars I took it to another place and they fixed the issue for 500 dollars less. I feel they always want to take your money. Unprofessional in my opinion.

I walked into Honda universe and everybody is friendly and smiling . Kevin Ridgley did a great job at finding what I needed and getting me approved . He was efficient and straight forward . He made me feel comfortable. Thank you Kevin

What a wonderful experience I had with a salesman by the name of Kyle Crawley. Very polite and knowledgeable. He answered all my questions and has me very interested. I will be sure to keep his business card since I just started my car search journey. What an asset to Honda Universe.

Horrible experience! After negotiations we arrived to pick up car and they added over $1000 to the price from dealer prep to etching of glass to document fees all which was not disclosed at our three meetings. I might add if new to car buying this is how dealerships make even more money by adding thsee fees which are all BS. These fees are all avoidable you don't have to pay these are scams. The old bait and switch. I went to Wall honda saved over $2700 more plus they didn't charge the above BS!! I also ended up buying a Pilot two months later at Wall Honda. Stay away from Honda Universe in my opinions the quintessential car dealership scams.

Head a wonderful car buying experience with Heylin Liriano and Honda Universe. Heylin appeared to be very knowledgeable in all aspects of auto sales and made my buying experience as smooth as possible. Thanks again.

I bought a new Honda Civic from Jessica Wendling, my experience with her was excellent. I am the type of person to be suspicious of sales people of any kind, but Jessica was very friendly, helpful, and honest! She took the time to help me understand and made sure I was fully knowledgeable of the vehicle I was interested in. She worked with me every step of the way and guided me through the entire process with reassurance and ease. I would not want to deal with anyone else except her and I highly recommend her to anyone interested in purchasing a vehicle.

The group over at Honda Universe have great people skills and really listen to you and what your looking for. With the help of John McGraw and Neil Goldstein I was able to pick out and buy my first ever car!

I had the opportunity to work with Yvette And Glen for the lease of a 2019 Honda Civic. They made my experience extremely easy and painless. They both sat down with me for a long period of time to help me decide the best options. I strongly recommend going to see the two of them for your next car!!

I came in with a goal to walk away with a brand new car regardless of what. WHen I got there Kyle Crawley was available right away to assist me. He listened to all my needs then walked me outside to look around. He was very well informed and professional. I ll recommend him to everyone and I ll always get my future cars from him..

Quick easy and very helpful experience...thanks Lisa

Tommy S. was a pleasure to work with. Quick and smooth experience.

Not the first time i brought my car in for service, but it is the last. I brought my car in with a radio issue. I was told testing was done and no issue found. I asked what testing was done and couldn't get an answer. I get in my car, radio is working. I start to drive and it stops working. This leads me to believe they didn't even try to troubleshoot. A real waste of time, and i still have an outstanding issue.

I recently purchased my new car with Neil and I must say it was the best car buying experience I have ever had. Neil was professional, caring and understood what model and year I was looking for. Prices are great, do not pass up the chance to meet the wonderful staff at Honda Universe!

Hi ! I recommend this wonderful place if you are looking for a car, ask for Heylin she is very honest, passive gives a good service !! She helped me a lot in search of my car I recommend it!

It's a shame I can't give more than 5 stars.
My sales person was Sean, he is the best friendliest salesman.
The best part is, he really is trying to figure out what it is that I want and could afford and then providing just that.
Never tried to get me to pay for stuff I don't need or want and the best is wtvr number they give u is the actual number NO SURPRISES.
Very pleasant transaction, this is my second lease through Sean at Honda Universe and my 10nth car.
Guys if u want all that 5 start service come looking for Sean at Honda Universe.

Update to review: I needed some changes In the lease and Sean would just bend over to make sure I am 100% satisfied.
Thank You

I get my oil changed here, and never too long a wait. Service people are nice and not too pushy as I have encountered with others.

Yvette. Rivera was great ...,.. Glenn was very helpful, I love my 2020 Honda civic...

So happy with the service I received from Joel Kahn, Nicholas Salerno and Rahsaan Jones . Listened to everything I wanted and made my experience so easy . Looking forward to dealing with you guys in the future ! Thanks Again !

We were very pleased with the whole experience. Never felt pressured, we were asked "what are you interested in " and were promptly showed several choices. Tom Spiering our Salesman was very helpful and well informed answering all our question. We left with our new Honda HR-V pleased with the entire transaction thanks to Tom and rest of Honda Universe management.

I had a great experience at Honda Universe, Anibal Guzman was my salesman, he made the process extremely easy and listened to all my needs. I would recommend seeing him for a good deal. Thank you everyone at Honda Universe.

I had a very good experience it went very well I recommend this place. Bryan Lipman was very professional and also reassuring at same time. We felt comfortable speaking with him and Scott. We might be in the market for another car soon and I will definitely consider using Honda Universe again. Thanks for all your help.

Scott DuPont called me on November 22nd and inquire if I received a recall notice for my airbags. He explained he was from the sales department, he wanted to follow up with Honda customers about the recall. He said he would make the service appointment, but I declined. I decided to look at the new Civic because he was more concerned with my safety and that of my family. I receive several solicitations; Scott s call was very different he obviously cares about customer service and not JUST SELLING cars.
The fact he didn t push me to buy a new car was very important. I ve decided to replace my Civic instead of repairing the airbags. I m going to shop with Scott DuPont, if you re looking for a Honda I recommend speaking with Scott first at Honda Universe.

Was here for a company recall upgrade. It took some time but not too bad considering they provide WiFi in their comfortable waiting area

After a horrible sales experience with Honda of Freehold, tried Honda Universe. I knew that I wanted the Pilot EX-L model. I worked with Gerold who showed me the new features on the screen with Apple Car Play and others. Sales Mgr Ozzy was great and a gentleman every step of the way. They agreed to the offer Freehold reneged on and I left that day with a new car. A long process from time I agreed to the price until I left, but bottom line, very easy to work with. Would go back to them for my next vehicle purchase. Already recommended them a friend and they made a deal that Freehold would not make for a 2018 Odyssey.

Absolutely awful dealership. I hesitated writing a review for a while but after today I needed to. Their service department is a joke. I brought a new leased vehicle in because it was pulling to one side when I was driving on straight roads. They told me nothing was wrong and everything was within spec. Oh and they charged me $100 for telling me that. I fought with them for 20 minutes and they wouldn't give the keys back until I paid. Then I was getting tons of offers in the mail to turn in my lease and upgrade to a new lease with either no increase or a slight increase in payment. After working out a deal online with them, I went into the dealer with my documents stating what the deal was going to be. They said they could not stand by that deal and they were sorry. I actually called an hour before I went in today to make sure everything was good to go with my deal at $199 per month for a civic lease and they said they made a mistake and they didn't know some of the details, all of which I clearly and concisely outlined to them and they understood in the e-mails. This place is an absolute joke and extremely dishonest. I can honestly say I would never recommend them to a friend or family member and will never do business with them again. They'll say anything to get you in the dealership but it's all a lie.

very professional and helpful experience thanks to Tommy and the managers they are super resourceful! great service

I have never been so happy with buying a car! Thank you Michael Lacerda for all your hard work! You went above and beyond and I have never had such a great experience with buying a car before. You worked with me and made sure I got what I wanted. Thank you so much and I will recommend you every chance I get. Thanks again!

I have worked with John in the past getting my daughter a car and when my car died I called and told him what I was looking for and he told me to come down. When I arrived John and Neil were waiting for me with the car I described. The whole process took less than 2 hours. I would highly recommend Honda Universe to all my friends..

John continues to help me with service scheduling and other needs he is a great asset to your company. My lease will be up in about 6 months and because of John's dedication to customer service I will be coming back there for my next car.

My sales rep Paul Swetz. was well versed with the procedures and processes. He helped us make one of the best decision of our life. Though I don't get to drive the Honda Civic that we came to purchase in December for my christmas present 'cause my wife Roseline is still driving it I must say it is still and remained an experience I will remember for years to come.

Thanks Paul. We used to dread coming to a dealer to purchase a car.
You make coming to a dealer to purchase a car and awesome experience.
Jude...

Recently came to the dealership for a new car. Everyone at the dealership was professional, friendly and knowledgeable. I would like to thank the entire staff, especially Neil, who helped me throughout the entire process! Neil made the experience easy and stress free. He helped me find the perfect car at the perfect price. I left happy and love my CRV!

I did not have a good experience here. After some going back and forth over the phone about my credit and my husband's, it was determined we needed a co-signer. No problem. I know my credit is not good but my husband's wasn't awful. My mom agrees to co-sign.

I'm already being told I can take the car home today. I said I will be by myself so I won't be able to take it and then was told, "No problem, we can have someone follow you with the new car". I did not agree to this. How can I bring a car home when all parties won't even be there to sign the paperwork?!

I head down after work. It was discussed that I can put down some money. Finance came back to me with a high monthly payment. I asked what I needed to do to try and bring that payment down to what I felt we could afford. I was told $4000. I mentioned I'd have to discuss with my husband. It was suggested that I take the car and bring it to him so he could see it (he was working). I declined. After more discussion and more suggesting that I take the car to my husband so he could see it, I decided I needed more time to think about it and discuss it with my husband. So I left a check to hold the car.

The next day we went elsewhere, got the car we wanted for the same price, with the same amount of money I told Honda Universe I could put down, for close to the monthly payment we wanted, and with just my husband on the loan. No co-signer.

Fast forward to today. I stopped in this morning to pick up my check I left for the deposit. Salesperson tells finance I'm there for my check and ALL OF A SUDDEN they can finance the car to us for the payment we wanted with the down payment we were willing to pay. I said no thanks, my husband already purchased another car elsewhere. Needless to say I was handed back my check by a very unhappy salesperson. I said thank you and I didn't even so much as get a "Have a nice day".

So I'm not sure if they were trying to screw me out of money or if they were just going to let me take the car saying I'm approved, and then like I read in other reviews, call me in 3 weeks saying the car needed to be returned? Who knows. Glad we took our business elsewhere.

walked in. looking for something to drive . not idea at all
and tommy was a great help and super funny and amazing person !!!

Yvette was amazing! She got me exactly what I wanted and love my new Honda CR-V! Definitely sending people her way.

Best experience buying a car ever. The prices are amazing and the sales people and managers are a pleasure to deal with. Danny is just a great salesman. Thank you for making it so easy to buy my new Honda Fit.

Everyone at Honda is very professional and Michelle Dalton the sales and leasing consultant helped me.She helped me find a perfect car which fits me well.If your looking to buy a new or a used car I highly recommend her services. She really goes out her way to find you a car that you would love. Thank you Honda for yours services as well Michelle for giving me a great experience being that it was my first time coming to Honda!

It's been a couple of years since I bought my CRV from them, but it was a terrible experience and I can remember it like yesterday. I never recommend buying from them.

I had one of the best experiences car shopping with Jessica Wendling. Not once did I feel like I was being pressured. She was completely honest and when I left I felt like I had made the right decision with my purchase. She answered every question fully and with a direct response. I highly recommend her if you're looking for an honest sales experience !!

Worst service manager ever!!! I brought my 2018 Honda Odyssey Touring Edition in for service because one of the features was not working. I was told there is nothing wrong with the car but the auto idle engine stop feature still does not work!! I was told by Honda to try bringing it to another dealer for service (Honda of Toms River) they refused to take on another dealers mess . Honda then instructed me to take it back to Honda Universe where I bought the car. I spoke to a service advisor who asked if the vehicle is not operating correctly right now and can I bring it in so they can witness it. I said sure I ll bring it in and you can see for yourself, while in route to the dealer I get a call from the service manager Harvey who informs me that they will not look at my vehicle!! I asked him to let me bring it in so he could see for himself that the system is not operational, he said no, they have the right to refuse service!! I asked if he could produce another vehicle with the same features as mine and see if the system works on a day like today ( as instructed by Honda ) again he refused. How is this ok, how can a vehicle that s still under warranty not be allowed to come in and be fixed? How is that any kind of customer service??? Harvey and Honda Universe you should be ashamed!!! You don t belong in customer service!!!

I recently purchased a white Honda cr-v from Honda Universe in Lakewood, NJ. My salesman was Nick Rosamilla who was a pleasure to work with. He was very honest, helpful, and informative. The showroom is very comfortable, neat, clean, and the popcorn machine was definitely a plus. I will continue to use this dealer and salesman in the future as well as recommending both to my family and friends. Thanks for the pleasurable experience!!!!!

Worked with me to get the best deal possible for all involved.

We had a child with us and the salesman was understanding, worked fast, valued trade fairly. Some of the usual window etching is mandatory stuff but overall fair and open.

I had a wonderful experience today. Yvette Rivera helped me find what I wanted and in no time we had a deal made. Thank you Yvette for all your help.

Truthfully just not a great place to buy a car if you re willing to drive 25 minutes to another Honda dealer , they have a bunch of fees that just completely unnecessary like a 1200 dollar PDI fee and apparently overpay for cars they buy so they have to move that responsibility of poor buying skills onto the buyer, Was looking at a civic that KBB said was worth no more than 18,500 at their miles and when I told him that he simply said oh don t worry we will drop the 1200 fee so compensate for that and when I complained their was a pretty decent dent on the rear fender he laughed and said it was a 100 dollar dent and he is already dropping the 1200 BS fee and wouldn t move on their price of 20,500 for a car that wasn t worth that at all.

Out of all the Honda dealerships I ve shopped around for prices this particular one has made me want to come back. Tommy S was a very excellent sales man and definitely knows details of the products they have there, as well as nick and glen. None of them were pushy into making any decisions I did not want to. Will definitely be back to purchase my sons first car. Very happy with the service

Please be very careful when you go to the financial department. I had an awful experience on 04/01. Chintia Cubero is the financial manager at this dealership and she was the person who tried to scam my husband and I. She made us sign our contract based on lies she made up. She increased our monthly payment by $28.00 claiming it was the bank requesting to increase the payment not the dealership. She said it was because my credit wasn't that strong because I haven't established it long enough so if I wanted to be on the leasing contract the tier would drop from tier 1 credit rating to tier 2 and payments would be $28.00 more every month.. My husband and I decided to sign but when we got home I called the bank to ask them if that was true.. I guess she thought we were stupid enough just to believe what she said. I had a feeling something wasn't right. When I called the bank they confirmed that Chintia did not tell us the truth and furthermore they told me that my husband and I were approved together at their lowest rate they offer so I had the right to be on the contract without a monthly payment increase. She was either going to remove me, if we didn't accept the increase, or make us pay $28.00 more per month for me to stay on the leasing contract. Not to mention she tried to brain wash me by insisting I needed to stay on the contract so my credit would eventually be perfect and not to be stupid and lose that opportunity. The bank advised us to go back to the dealership to confront them and get the contract fixed right away (which they did). They fixed and apologized for the inconvenience. The problem is that they didn't fire the woman responsible for this wrong doing. So the only thing I can do is to warn anyone who is going to buy their car there please be careful at the financial department with her...

Jose did an amazing job he was very personable and he did his best to get me exactly what I wanted and provided me and my family with a great honda civic. Very please and would recommend to everyone

I went to honda because of a family member recommendation and im happy i did. I was extremely pleased with the salesman i had help me his name is nicholas rosamilia and he was just exceptional. He went over every make and model with me and broke down so I understood everything he was explaining to me he was very intelligent, patient and kind. I was very pleased with my service that day. He deserves employee of the month in my book! Excellent!

AVOID AT ALL COSTS! i was a cash buyer and they tried to charge me $800 for a bank check. Totally unacceptable and probably not legal. manager knew I was a cash buyer and tried to get me to eat that. then they added another $1500 on to their price. the manager told me to read the "SMALL PRINT" I was really turned off by the dishonesty . Manager should be fired. period. save yourself the aggravation

8 cars purchased from Honda Universe and still going strong! My first car was purchased with the help of John McGraw. At the time, John was my salesperson. He has since been promoted to Customer Relations Manager.
My lease was due to expire soon. and I made an appointment to come back to Honda Universe this past Saturday. On Saturday morning I received a call from John McGraw. He called me from his home on his day off. He noticed I had an appointment and wanted to make sure that everything went smoothly. He called the Sales Manager, Nick Salerno (who is also awesome) to make sure I was taken care of. Needless to day, everything went great. I purchased a new Honda Passport and my daughter purchased a new Honda Civic.
You can't go wrong at Honda Universe. The service is impeccable!!! John McGraw and Nick Salerno bent over backwards to make sure everything went well. Thank you John and Nick for taking care of me and my family for our car needs.

Salesmen are fantastic, Tommy helped us find the right car at the right price for us. Very polite and professional great service thank you guys!

How many people can say they actually felt comfortable the minute they walked into a dealership?
Me!!!
I called and spoke with Katlyn who was covering internet sales explained my situation ..
The minute I waked in to Honda I was treated warmly , Heylin Liriano my sales rep was waiting with a car for me to test drive!!
Heylin is very knowledgeable, graceful and very humbled.. Not like those pushy salespeople who won t let you breath. She provided everything I ask for without question or excuse..
The very next day Nick the manager assisted my credit union with everything they needed until Heylin came in! When a I got there my car was waiting for me at a very decent price!!
What an amazing group of people!!!
Thank you so much for an amazing experience!!
I was so anxious but you guys made me feel like family.
I recommend Heylin Liriano and Honda Universe if you are going to purchase a Honda

Manager John McGraw personally oversaw the car buying experience. He answered all questions professionally and with the most courtesy of anyone I have ever dealt with. Will refer my entire family. John got me the best price possible. A real pleasure to work with.

Fantastic Experience! We have purchased many vehicles over the years. Manager John McGraw has been a delight to deal with as well as our salesman. They have always stepped up and gone above and beyond. Please don t hesitate to give your business to this dealer. You will be satisfied.

Lori and Rob H.
Howell NJ

Service Rep Jessica was helpful ,polite, fast service, clean facility, thank you

When purchasing a used car, they expect you to pay the asking price with no negotiations. In addition, every new car sale is tacked on with a maintence fee of over $1000. The sales people are all nice and easy going. You have been warned.

I just want to say that I hate buying cars and the whole car buying experience.....so I was really pleasantly surprised when I went to Honda Universe to buy my daughter a new Honda....my salesman was Neil Goldstein...he helped to make the experience really easy and stress free. He also helped me through the whole process and gave me a very good deal compared other dealerships I had been researching. If you are looking to buy a car, I can recommend Honda Universe and Neil Goldstein, in particular, as salesman. You don't be disappointed! Thank you Neil for your help

I want to add that I sent my son to Honda Universe to buy a car post pandemic and salesman Neil Goldstein went above and beyond to help him ina safe and professional way......thanksagain to Neil Goldstein

I've been a Honda owner for years now and absolutely love the buying experience at this dealership as well as the service they provide on vehicle maintenance. The manager Resean Johnson is a pleasure to do business with. I also love dealing with Lisa B. in the service center. She always finds an appointment around my crazy schedule & always gives me a great deal on service. Not to mention how nice she is when talking with her. I reccommend this dealership and book all your service with Lisa! She will take care of you!

Thomas Spiering was an excellent salesman s with a lot of knowledge about what your specifically looking for and will go out of his way to help you , amazing guy .

Terrible experience. If I could give them a negative stars, I would. One hand doesn't know what the other is doing. We have been waiting on mats and a cargo cover for almost a month. Total confusion and incompetence. Rather unbelievable.

While it was a long experience, Anibal was extremely helpful the entire way through. I am glad I went to Honda Universe. And I absolutely love my Honda Pilot.

Just purchased new vehicle from Honda universe Danny Patel was very helpful make my purchase very smooth and easy it was a great experience very happy!!!

I had set a appointment up for a test drive on a certified civic for 4:30 pm.They had the vehicle out front waiting for me in about 2 hours i was on my way home with my certified civic.Michael was a great sales person spent time with me and walk me all the throw the buying system and like to thank the sales manager David.

I bought a Accord from Scott DuPont, he s very knowledgeable about the car. He setup my phone and showed me all the features. He provided me his personal cell phone number and I ve been in contact with him several times. He always took the time to answer my question or return my call. He truly puts the customer first, I called him on a Sunday and he answered my call and help me sync my cellphone again (Somehow, I erased my phone). Think about it he helped me on his day off when he was with his family. THAT S CUSTOMER SERVICE

Outstanding customer service! Nick did a great job getting the car that we wanted and Mike in finance got us the best deal possible. Neal was on his "A game" delivering the vehicle. We even got a great deal on the 6 year 120k warranty. Worth the trip from any where in the Tri-State area. Will buy our Honda's from Honda Universe for now on! They really earned our business.

Honda Universe has a great group of sales people. Kyle was awesome from the start. Since I have bought my car he has made sure to follow up with me and take of anything I need. He is the best.

Tommy Spireng is a very knowledgeable and excellent employee! He was the one that recommended and sold me my Honda Civic that is absolutely awesome! He is a really good guy, and Nick and Glenn that also work at that location as well!

I went to Honda Universe to purchase my first new car. I was able to get a great deal on a 2018 Honda Civic EX.

Neil Goldstein was very knowledgeable and took the time to get to know exactly what I wanted. I love my Honda CRV. It was a wonderful experience working with Neil and the staff at Honda Universe.

i went in there a few years back traded a $5,000 car in and they gave me $3,000 what ever i m ok with that. but i told the sales men do not keep running my credit if it donesnt work don t do it im done. and he just kept running it. in total. he ran it 28 times. i looked at my credit report and i dropped in score just cause of that. so first of the worest thing ever. then they mad me but a car they just got in didn t clean it the car was broke they wouldn t fix it with out me paying and i paid for the warranty s. i wouldn t send my worst enemy there to buy a car. stay clear from there don t buy a car from these people have no idea how to sell a car or treat people we are only money to them.

We worked with Rahsaan looking at two cars on the lot; a Toyota Highlander and a Honda Pilot. He truly is a very good salesman and although I bought a Highlander at another dealer, I wanted to give him a shout out for doing everything he could to help us buy a car. The dealer fee they attach to each car is just over the top and out of his control, so we bought at another place. They did honor discounts and web pricing, but the dealer fee was significantly higher than two others we were working with. But I would highly recommend Rahsaan if you go to Honda Universe looking for a vehicle.

Steve Adams was very professional. And very helpful!

Thank you for your kindness and all of your hard work Izabela. You truly made our car buying experience a good one!

I would leave Zero starts if I could. It s a horrible dealership.
The attitude of the salesman was terrible. He lied about the money factor and lease terms Honda was offering. The GM was not any better. The people working at the dealership are visibly unhappy. I would highly advise you avoid this dealership.

Absolutely the worst experience I have ever had at a car dealership.
While I understand nothing is final until it's in pen, to have a sales manager say twice they made a mistake and have the price go up is completely unacceptable.
The total difference for the price of the car was $750 from the
first offer they said that we agreed to. This was explicitly explained as an "out the door price"

Great sales department! John Mcgraw & Sean Jones were a huge help in guiding me through out my car buying experience!

Thank you so much for helping me out Yvette ur. Great so happy thank you #1

Kyle is the BEST! Hes is an amazing sales person. He made the experience very enjoyable with his sense of humor. His manager, Nabil was nice too. I will be referring people here as long as these two are around. Keep up the good work!

I went with no idea on what car i wanted and Thomas Spireng came and helped me out with no hesitation. Left with the perfect car and a smile on my face! 11/10 recommend this dealer

Yvette Rivera was excellent with my husband and I!
We got a great deal and the car we wanted. I recommend her!!
Happy with the service 100% !

Yvette Rivera-Coates from Honda Lakewood nj was amazing she was very patient and had so much knowledge on all cars

Don t let them fool you! My wife bought a certified pre-owned vehicle and we received paperwork ensuring that all 182 points of inspection met standards . Before we even drove it off the lot they agreed to fix a leaking tire but we later found out it wasn t really fixed, they just cleared the code. The worst part is, we later came to find out through service records that the previous owner was told the car needed the transmission serviced and that they declined the service. Then the dealership, in preparation for sale of the certified pre-owned vehicle NEVER fixed it and decided to just check off that it now magically met all the standards. If that doesn t sound like textbook FRAUD, I don t know what is. The new service manager assured me now that they will make the necessary fixes and stand behind their product which I m hopeful about. I just feel bad for anyone else who may have had this happen to them and doesn t even know it. Apparently this happened under the previous service manager (before August of 2019) so new customers are hopefully in the clear. I m sure I m not the only one if people looked into their service records of their certified pre-owned vehicles.

Brian Lipman was great. Aside from helping me get the car I really wanted, I needed to set up a new car insurance policy and he was beyond helpful. Would definitely recommend !

High prompts sent out to Bryant, my salesman. As I knew what I wanted when walking through the door, we were able to sit down go over the deal with no hassles or haggles everything went smoothly. The Finance manager Cynthia worked with me on the extended warranty with a dollar amount we both could live with. I would highly recommended this dealer as I was in and out the door with a new / used car quickly, efficiently w/o the bull ____.
George

I had a great experience at Honda Universe. John Mcgraw was great from the moment we walked in the door until we left with a great deal and amazing Honda Pilot!!! I would highly recommend everyone to go to Honda Universe.

Christina Barrett s Service Was Exceptional ! She Didn t Pressure Me or My Family, We just came in to Look at Some Cars, and Felt Welcomed to Honda Universe, We look forward to doing Business with them soon, She Has Very Good Work Ethic and Professionalism !!

I worked with Neil Goldstein when purchasing my gorgeous late model Honda. Neil was great to work with, was very generous with his time & there were no hidden fees. I would highly recommend Neil & Honda Universe for a vehicle purchase.

Carmine Buono is the BEST! My mom and I love Honda and he made the experience very easy and helped us find a car that I absolutely loved. We have been buying cars from there for years and will continue to do so. Awesome place and salesman! Thanks Honda Universe!!