Jeff

Review of Honda Universe

Absolutely awful dealership. I hesitated writing ...

Absolutely awful dealership. I hesitated writing a review for a while but after today I needed to. Their service department is a joke. I brought a new leased vehicle in because it was pulling to one side when I was driving on straight roads. They told me nothing was wrong and everything was within spec. Oh and they charged me $100 for telling me that. I fought with them for 20 minutes and they wouldn't give the keys back until I paid. Then I was getting tons of offers in the mail to turn in my lease and upgrade to a new lease with either no increase or a slight increase in payment. After working out a deal online with them, I went into the dealer with my documents stating what the deal was going to be. They said they could not stand by that deal and they were sorry. I actually called an hour before I went in today to make sure everything was good to go with my deal at $199 per month for a civic lease and they said they made a mistake and they didn't know some of the details, all of which I clearly and concisely outlined to them and they understood in the e-mails. This place is an absolute joke and extremely dishonest. I can honestly say I would never recommend them to a friend or family member and will never do business with them again. They'll say anything to get you in the dealership but it's all a lie.