I went in to price out a new Honda Accord and was greeted by one of your salesman, Stephen Adams. He was a pleasure to work with and I did not feel the normal pressure I normally feel while looking for a car. I still have not decided whether or not I can afford it but if I can I will surely be back to deal with Stephen. Could not have been happier with my experience!
I have known Christina since she was 12 years old I never thought she would be selling me a car. Lol I would recommend her to anyone she knows what she s doing. Never in a million years would I have thought I would be approved! Thank you so much!
Very happy with my new car, everybody was so nice and professional. and I recommend Honda universe to anybody that wants a good deal and a good car. Danny Patel was
very nice and very professional! He got me
a very good deal on my Honda Civic touring.
Thank you Danny!!!
Greg Levine was our salesman and I have never dealt with a salesman who was more professional . He was knowledgable and took his time making sure we were completely comfortable with our purchase. Thank you Greg!
Zero costumer service take over 2 months to get my problem fix but on the end zero just wasting my time. Horrible
So disappointed in this dealership. My factory installed rear window tinting starting bubbling all over after 4 years. I can t even see out the back window. I went to Honda and they never got back to me, after a week I had to call them, and they said they wouldn t cover fixing it. I then asked could they at least quote me a price to fix it. Bob said they would, but I never heard back from them. Last Honda I buy from them.
Jesse is by far the best experience I ve ever had in a car dealership. Down to earth. Truthful and completely real. Not like other salesman I ve dealt with in the past. Jesse is the real deal. Thanks so much ! Will be recommending to all friends and family! If I could do more than 5 stars. I WOULD
Heylin was more than helpful in finding my car. She had my top options in front of the store as I pulled up because we called ahead. Great customer service.
Jess is very professional. This is my second lease with her. Several of my friends have bought from her as well! She's not pushy and knows her information well! I recommend her as much as I can! She will always be my Honda girl!
I visited Honda Universe recently to just look for cars, not ready to buy but wanted to see what options were out there. The salesman I met was John McGraw. John was very helpful and knowledgeable and above all wasn't pushy. He showed me the vehicles available in my price range along with the options available. I will definitely recommend John to my friends and I will be going back there shortly to make a purchase.
even though everyone offers to help...don't believe it...bought a car and it needed touch up paint and the sale managers said no problem will mail it right away..it is over a month still nothing..they also had my registration paperwork ready, asked for it to be mailed..took about 3 days for the envelope to be sent via usps...and no one picks up a phone always voice mail..but i am happy with the car..
Neil Goldstein provided the best buying experience I ever had at a car dealership. From the time I walked in the door the first time to delivery he is the best. If you want a great experience call Neil or go in and see him.
If you want a deal, you'll get it. You'll just have to work for it. Unlike dealerships that make their money by buying/trading/selling a lot of units, Honda Universe makes their money off the cost of the car. So you'll have to negotiate to get your price. But they'll work with you, so you will get it. I'll go back to Honda Universe, because the people I worked with are friendly, helpful, and a pleasure to deal with. Customer service is important to me, and in my opinion, their customer service warrants my business.
My wife and I came in to Honda Universe last Saturday and were so impressed with our experience which started with John McGraw in Customer Service. He was outstanding! He left no stone unturned and found us the Odyssey that we wanted. He introduced us to Neil Goldstein who had a lot of patience with us as we were deciding on our final color and interior. Neil made the process so easy and low stress. You guys really were great and we are appreciative of that service. Once we decided on our vehicle we met Nick Salerno who finalized every detail with ease and patience. Many thanks and will recommend you to friends and family!
What a great experience at Honda Universe! Thank you for your help Izabela. We love our new car. We will return!
We just leased a brand new car here, & I must say the staff was amazing. We got the perfect car for my husband to commute to and from Brooklyn everyday (Honda civic). We never felt pressured or uncomfortable like we did when purchasing my new car right down the street at Pinebelt. Can t wait to trade my Jeep in to get a civic. Love the car. Definitely recommend this place when looking for a vehicle.
I strongly recommend not having a tune up done there.the service department actually tried to charge me 400.00 just to replace 6 ekg spark plugs which only cost 10.00 a piece.i was being charge 28.00 for each! plus labor less than an 1.5 hours.shame on you honda universe smh.
What a great experience buying car from Danny Patel at Honda universe very happy with my purchase
I recently bought a pre owned car from Honda Universe. Christina and her team made the process easy. They had everything ready for me so when I got there all i had to do was sign and drive !!! if you are looking to buy a car definitely see Christina !!!!!
I recently purchased a 2020 Honda Civic at this dealership and cannot say enough about the excellent customer service I received from both Paul and Glen. Paul was attentive and really worked with the list of desirables I came into the dealership looking for. Both gentlemen went above and beyond to make this car buying experience extremely positive. I will be sending any and everyone who is looking for a Honda to Lakewood ASAP!
If I would be able to give 0 stars I would! Customer service means nothing for them they over charge, and if you ask them to do anything they won't do It unless you pay extra for it!
My oddesey was hit in the passenger corner and the airbag light went on so I gave it in to be fixed and asked that while they take off the bumper they should just push all the parts back into place they didn't touch it my van never got fixed they decided I "needed" a new battery charged me $292.00!!!!!! THEY HAVE NO SHAME IN ROBBING YOU FROM YOUR HARD EARNED MONEY...
They told me to call an extension number that nobody answers left messages and nothing...
What an embarrassment to Honda!
Family member recently purchased a Honda from this dealership. The customer service was great especially before the final signatures, promises were made but not kept. Honesty and professionalism should be a added plus in this business. Promises should be kept, not made just to get the commission. Evidently, George aka"Famous" does not have these qualities, he is unprofessional, rude, and disrepectful. George aka "Famous" promised new tires as the ones on the car are balded. He was reached out to several times, he ignored the calls or gave some off the wall excuse, he says he is not threatened by calls to Corporate. Wow! Something's very wrong here. George aka "Famous" you need to keep your promises. Not good for your company in the long run. Remember, "Customer is always right" especially in this case. Let your conscience be your guide, reconsider your promises and the right thing.
I purchased my dream vehicle (2015 Honda Fit) from Honda Universe on 02/06/2016. My salesman, Kyle Crawley, was professional, respectful and worked hard to get me a reasonable deal.
Overall experience was great!! I had an excellent opportunity to be serviced by Christina Barrett, I walked in unsure and she made a first time car buyer's experience easy. Listened to my wants and needs and took it from there. Highly recommended.
Brought in my CRV to have my battery changed and they had the shuttle drive me home (5 min drive). They said the repair would be 45 minutes to an hour and they would pick me up. It took a little longer then expected but they had the shuttle pick me up when the repairs were finished.
They went out of their way to satisfy the inconvenience of the extra wait time which is really respectful of them.
The sales man Neil Goldstein was the up most professional and knowledgeable person . Nick and Eddie the finance dept helped my son get out of the high price truck he was in and got him into a brand new Honda Accord LX. And lowered his payments. Thank you
Great experience. The staff treated me and my family with the utmost respect and professionalism, while maintaining a happy and friendly atmosphere. I would definitely use again and recommend this dealership.
Honda Universe makes buying a vehicle a really pleasant experience. John Mcgraw has a real interest in you as a customer. Neil Goldstein works with you on your car deal and shows he has your besa interest at heart. Cynthia in the financial department make sysu you understand completely the financial aspect.
I had the pleasure of buying a preowned car from Anibal Guzman which I have to say was the fastest and best experience I had buying a car he was straight to the point with no run around great service.
Though I was unable to buy a car here, I had a great experience. As a first time buyer it was obvious I wouldn't be buying a car that day when I went into Honda universe, but the staff treated me no differently than a serious buyer. Answered all of my questions, laid out all of my buying options. They even took time to explain and teach me a lot about the car buying process. Neil Goldstein was my salesman he was great! Very friendly, intelligent and professional.
great experience. thank you honda universe for treating me with respect and kindness! I love my new accord!
looking for a 2013 HONDA ACCORD but kelliegh mills would not tell me if she had it or not. after asking the question over and over she finally answered saying she did not have it. why waist my time if you dont have the car im looking for? just to get me in and get any sale they can out of me thats why. do not shop here. they are lairs and disrespect their customers. if you are talking to kelliegh just know she will waist your time
Bought a new vehicle from Honda Universe....salesman was Neil.... very professional and extremely knowledgeable.... helped me and my wife and guided us in the right direction to get the car we wanted.... thank you Neil!
Kyle Crawley was amazing ! He was so professional and knowledgeable! He made my car buying experience so pleasant and easy! I will be recommending him and him only to all of my friends who want to buy a car!
Yvette Rivera-coates was excellent in all aspects of are Honda Pilot purchase. Glenn Swenson Sales Manager was fantastic. Look forward to buying here again
Tim LaMore
I spoke to Sean about a used car and was very happy & will definitely return to see him when i'm ready to purchase!
I had the best Sales Person Sean and the Floor Manager treated me with so much respect. This was the FIRST positive car buying experience I have ever had. I will definitely buy from them again and I am referring my friends and family! Honda Universe Rt 88 Lakewood NJ, you are the BEST!
Yvette Rivera was so helpful and super nice. Very accommodating
Although he is no longer in sales, John continues to see that my family and I get well taken care of. I highly recommend John and Honda Universe and will be referring friends to your dealership. John still continues to follow up and make sure our family is happy will always recommend him to family and friends
Highly recommended Honda Univere!! My sales rep Heylin was awesome and very professional!! She answered all my questions and got me into the car I wanted in just one day. Thank you Heylin for making a great experience for me.
We loved our experience when buying our new car at Universe. Fair price and great support. No hidden dealer extras. Other dealers were charging hundreds, if not thousands, for extras we did not need.
I was happy to meet Yvette Rivera-Coates and find the perfect car. She understood what I needed and wanted and got me the best price I could ask for. She was extremely knowledgeable and a joy to work with! If I had any additional questions she was prompt in getting back to me. Buying a new car can be a lengthy process but Yvette made the whole experience fun. Thank you Yvette and thank you Honda Universe!!
Thank you Neil Goldstein for a wonderful experience. You made it so easy to purchase a car.
So I had the opportunity to work with Yvette and James for lease for of Honda Accord 2019 sport. They made my expierence extremely easy and painless. They both sat down with me for a long period of time to help me decide the best options. I strongly recommend going to see the two of them for your next car!!
Worst customer service that I have seen.Traveled 2 hours after I was assured that I got approved for financing , I've waited 2 hours after my appointment time and still nobody assisted me.Avoid Kevin from financing department
had an amazing experience here!! Tommy was an amazing salesman and really helped me find the best fit for me. would definitely recommend!!!
One of the best car buying experiences I ve had. I recently purchased a certified pre-owned 2016 Honda Accord Touring. Jose is one of the best sales professionals I ve met, determined to close the right deal for me and answer any questions. The Sales manager, Samy, went above and beyond as well. He was able to address any concerns I had and truly understands the importance of customer satisfaction.
The service that I was giving was very proper and they were all kind and good people. Glenn, nick and especially Tom Spireng. Thank you for your service can t wait to do business again
Jessica Ramos was such a help, her customer service was amazing. I d definitely recommend Honda Universe to all Honda owners! I had an issue with my battery, I was out of there in under 1/2 hour.
I d say this is the best Honda service center!!
JOHN MCGRAW HAD US LAUGHING ALL DAY AND WAS EXTREMELY KNOWLEDGEABLE! BEST SALES REP EVER! WE HAD HIM 3 YEARS AGO ALSO! I HAVE BEEN COMING TO HONDA UNIVERSE/BOB CIASIULI SINCE THE EARLY 90'S AND JOHN AND JEROME ARE BY FAR THE BEST GUYS EVER! JOHN WAS SO PATIENT AND MADE SURE WE HAD EVERYTHING WE NEEDED. EVEN PIZZA AND THE MET GAME LOL. FINANCE GUY WAS GREAT, MANAGERS, ETC. VERY ACCOMMODATING! WE WERE EXTREMELY IMPRESSED BY JOHN MCGRAW'S PROFESSIONALISM AND KNOWLEDGE OF THE PRODUCT AND OUR NEEDS. WE LOVE OUR 2014 V6 EXL!!! BEAUTIFUL RIDE AND SO GLAD WE RETURNED TO HONDA UNIVERSE! HAD BEEN CONSIDERING BMW BUT GLAD WE DIDN'T. WE WILL CERTAINLY RECOMMEND JOHN MCGRAW TO EVERYONE!
I came in to Honda hoping to purchase a car and everyone was super nice. Yvette Rivera was very nice and took her time to find the right car for me . She went above and beyond and got me into a 2019 Honda Accord. .The manager James Fredericks was patient and worked with me as well . Today was a good day.
Went in to Honda Universe looking for a new whip. Unsure what exactly I was looking for but the employees were very helpful and experienced. Thomas Spireng is the man to see. Very professional and had an informative answer to all my questions. Walked out of there with a new Honda Odyssey Minivan... thing is dope.
Thank you Carmine for a great experience! You are a great salesperson! We enjoyed working with you! We will tell everyone we know to come see you :-)
Waste of a trip !! Do not go to look at the car (test drive) unless you absolutely clarify the vehicle is available.. Most of the cars shown on internet are not in inventory, also they like to put the advertising cost of internet on the customers.
The sales man and manager are forcing you to buy the car on same day. They do not allow you to make your own decisions always putting pressure on you.
This I a great dealership I bought a new 2016 civic and I made the deal with Danny Patel he is a great salesman
Could not be happier with our new Honda Pilot! Yvette is not your typical salesperson. She worked with us and made sure we left with the car we wanted, with what we could afford. I highly recommend going to Honda Universe.
I had the best customer service ever, thanks to Izabela Frataroli. She was amazing, friendly, knowledgeable and very helpful. I am very happy and satisfied with my experience. I would highly recommend her!!!!
The accounting department made a mistake on my loan papers. I've been waiting 4 weeks for this to get resolved. Nobody will return my calls! When Honda Universe wants to sell a car they are on the phone immediately. When they make a mistake, they dodge.
Lied about the availability of a car, then promised to "correct the mistake" by trying to sell me a much more expensive one. Not an honest dealer. Wasted a whole morning.
I worked with Kyle, Ozzy and James. Quick and painless. Would recommend Honda Universe to all my friends and family.
After a long day of car shopping and dealing with pushy salesmen trying to take advantage of my limited car knowledge, I reluctantly stopped at Honda Universe. I was greeted by Steve Adams, and immediately felt at ease. He was very patient, knowledgable, amicable, and most importantly, not pushy at all. I did not leave with a car on this visit, but know that when I am ready to commit, I will be leaving with a car from Honda Universe with the awesome guidance from Steve.
The customer service is absolutely horrid at the extent of not getting a return call, being kept on hold, not being transferred to a Manager and the overall disregard of needing to speak with someone who can assist your problem that has been over 3 months in getting resolved.
Neil Goldstein was a pleasure to work with and really made my car shopping experience smooth and painless. If anyone is looking for a car, ask for him by name and you won t be disappointed!
My sons dad was in the process of trading in his car for a lease. He told Kyle about my situation to see if he could help me get into something newer and better then what I was driving. Kyle took the time to listen and found a car that was in my budget. Thank you for my Chrysler 300. It drives beautifully !!
I would like to take a moment to say thank you to probably the best car sales associate I have ever met, Kyle Crawley. He goes over every vehicle with impeccable attention to the little details and makes you fall in love with all the cars. I took some of his cards and I plan on telling everyone how great he was and how hard he works to find exactly what you want.
Great Salesman right here, unfortunately the vehicle we needed wasn't in stock, but would diffantly recommend Mr Aleman.
Great place with great workers Thomas is excellent very hard worker and dedicated to his job highly recommend seeing him when buying a vehicle
Just left the service department after meeting 2 VERY, VERY HELPFUL, MOST PLEASANT customer service people I ever met, Shawna and John. They helped me get a copy of my receipt from several months ago. They not only provided me with the service order printout, they even made the effort to look for the original invoice and made a photo copy of it.
It s been a very stressful day for me today but the KINDNESS AND VERY PLEASANT PERSONALITY of these 2 people really made my day. Unfortunately we no longer encounter these type of service people nowadays so I m not letting this past without giving them the credit they truly deserve.
I hope these 2 get promoted so they can train and pass on the awesome customer service attitude they provide.
we took are car there 2-24-18 and the service manger lisa was very rude and quick to point he blame. we will not be going back to get work dont at this place.People need more help in customer service!! not professional at all. poor management!!
Izabela Frattaroli made buying my new car a stress free experience. She is very knowledgeable, and caring. I highly recommend her.
I also had a great experience with Joe Mattina in the finance department. He advised me well, and I felt very comfortable following his advice.
Overall experience at Honda Universe was excellent.
I had a great experience with this facility, they helped me & my family with the assistance we needed. Tommy Spireng guided us with his optimistic & knowledge on answering our questions, & I would recommend him & his colleagues in reference to others.
Amazing experience, very helpful, patient and great customer service! We went through Thomas Spireng and he helped us find the perfect fit for us.
One of the managers at Honda Universe, Ono, was extremely helpful and took more than twenty minutes out of his evening to ensure I was not only satisfied with my purchase, but all my questions were answered thoroughly. Absolutely love my 2017 Accord Touring and a big thanks to Ono who has all the characteristics of a great manager and businessman. Thanks Honda Universe team!
John McGraw has been a pleasure to work with. When I purchased my car almost a year ago I had some outstanding issues I needed resolved. Busy life got in the way and I wasn t able to stay on top of it. John stayed in contact with me and worked around my schedule. He was able to get my car in the shop and get me a loaner car no questions asked. I will purchase another car from Honda Universe strictly because of the service I received from John. Thank you so much for your help!!!
Issue happen ...It is the solution and the customer satisfaction that makes for a great dealership. When I presented my issue to John Mcgraw (customer relations Manager) he went above and beyond to ensure that the issue was not only resolved but that I was satisfied with the overall outcome of the situation. I appreciated his genuine concern for my satisfaction and he appreciated me as a loyal customer for many years to the dealership. His dedication to customer satisfaction is exceptional
They really worked with me to get me everything I want. Jose and the manager Nick really took their time to hear what I wanted and didn t want and what I could afford. They got me everything I asked for in the price range I wanted.
Nice place, organized. They ensure you are comfortable while shopping (offering coffee and such). They were upfront about the typical starting prices of their available cars, and did take the time to talk with me about options even when they realized they were outside my budget. They called back a few times after I left to ask if I was still shopping for a car, but still didn't have anything in my budget (which was a bit frustrating for them to call to tell me they had nothing for me).
First off I want to give a huge thank you to the sales manager Nick for not only finding me the exact car I wanted but was able to make it financially comfortable as well!! I also want to thank Scott - the original sales person to deal with my decisions and deal with my craziness! This is the best place to go for a vehicle.. The staff is incredible, kind and actually care! not your typical car buying experience!
I recently leased a 2020 Honda Civic with Yvette Rivera-Coates, she was extremely knowledgeable and helpful making this experience excellent. I would highly recommend Yvette to assist you when visiting Honda Universe.
Danny Patel worked with my daughter to get her where she wanted to be payment wise , and even gave her a nice offer on her trade so I didn t have to go thru the hassles of selling it on my own. Nick was also a big part of putting the deal together. A pleasure to work with A+ in our book.
The mechanic did not solve the problem, have had problems with maintenance before. Then went there recently sgsin for an oil change and complained about the same problem with my alarm system and, for the second time, did not find the problem, nor fix it. Also, they leased a car to me that i paid for as new and then discovered later it already had 350 miles on it.
I recommend Heylin Liriano if you are looking for a car and you want a very good service.
The service department here is absolutely awful. I bought a used truck about a month ago from this dealer and as part of the deal they threw in two new tires since the ones on the truck were bald. Fast forward to the next week when the tires come in, I was told by the service desk that I wouldn't need an appointment even though I asked to make one. Get to the dealership and talk to the service manager Tony (I think) who promptly tells me there's no tires there for my truck and the service desk was wrong. He tells me this without even bothering to look at any paperwork at the desk. Sure enough finally when he actually looked at the papers, the tires ARE there and they take the truck in. It took them four hours to change two tires, and on top of it they broke a tire pressure sensor! The guy says no big deal they'll order me another one at no cost to me but they don't have any in stock. He then tries to send me on my way with no documentation that the broke the sensor! Fast forward another three weeks, not a single call, text, or email from the service department. The sales process was okay but the service department is AWFUL. If you do buy from them, take your vehicle elsewhere for service.
TLRD; Service department broke a part, said they'd fix it and never did.
First off I want to give a huge thank you to Tommy S. I am planning on leasing a brand new car! I went into Honda to find out my options. It was a great experience they made me feel comfortable and not pressured to jump into any type of deal. Tommy was such a help, as well as managers Nick and Glen. I will definitely be leasing a car with Honda!!
George Ebinger helped,me during my visit to the dealership. He was very attentive and answered all of my questions. I will definitely recommend him and return when I am ready to purchase in the near future. Although car shopping is my least favorite activity, George definitely made the experience a pleasant one, and I plan on returning.
This was my third time looking for a car in a dealership and it seems to have be an intimidating process in the past. This time I was pleasantly surprised by the outcome of dealing with my sales rep John McGraw. I enjoyed the personal conversation and how he listened to my wants and needs for what I was looking for. I knew I still had to go home and discuss the decision with my husband and I felt no pressure from John to make the deal at the time of the proposal. He followed up and even remembered details that we spoke about. I am extremely happy and can't wait to drive off in my new Honda Pilot! I appreciate John and Anthony making my experience a great one and I will definitely be back!
I had a great experience at universe Honda. My sales person was Kevin he was very helpful and friendly and knowledgeable
There was a time when I could say this dealership was wonderful, but my new experiences are quite the opposite. Salesman Danny P does not followup emails or phone messages or convey the correct legal information. The sales manager is extremely rude and unsympathetic. I found him to convey the worst customer service I have ever experienced. I don't think their lack of professionalism should be reflective of the Honda product but I would take my business to another dealership. The customer relations manager John M is very accommodating but the manager Glenn S was rude and insensitive.
Great buying experience with Heylin L.. We bought two cars with no problem. In and out. Thanks
hondauniverse.com
