Joshua Tennant

Review of Honda Universe

Don t let them fool you! My wife bought a certifie...

Don t let them fool you! My wife bought a certified pre-owned vehicle and we received paperwork ensuring that all 182 points of inspection met standards . Before we even drove it off the lot they agreed to fix a leaking tire but we later found out it wasn t really fixed, they just cleared the code. The worst part is, we later came to find out through service records that the previous owner was told the car needed the transmission serviced and that they declined the service. Then the dealership, in preparation for sale of the certified pre-owned vehicle NEVER fixed it and decided to just check off that it now magically met all the standards. If that doesn t sound like textbook FRAUD, I don t know what is. The new service manager assured me now that they will make the necessary fixes and stand behind their product which I m hopeful about. I just feel bad for anyone else who may have had this happen to them and doesn t even know it. Apparently this happened under the previous service manager (before August of 2019) so new customers are hopefully in the clear. I m sure I m not the only one if people looked into their service records of their certified pre-owned vehicles.