Honda Universe Review

We have been going to Honda Universe for the last 15 years or so and have had amazing service and care every step of the way! We have purchased probably 10 - 12 cars over that time and most recently purchased 3 cars this past summer for me and our 2 sons. Our salesman Steve, and especially the sales manager John McGraw, literally treated us like family. John is incredibly personable and ensured that everything was smooth and easy. Great cars and great deals! We do not even consider another dealer when looking to purchase our cars.

We also use Honda Universe for maintenance on our vehicles and enjoy the same high level of care. Special thanks to Bob for always looking out for us.

Thanks and hugs to Steve, John and Bob!!

Tom and Stacey Petersen

Thanks to Izabela we had the best experience ever, very professional, trustworthy and friendly.

I purchased an accord from John McGraw. He was very knowledgeable and not your typical salesman. I felt he was honest and very down-to-earth. I recommend him to anyone that needs a car.

Went to check out a vehicle and I was helped by Steve Adams! Very professional, and I had a great experience. I'm getting ready for a new vehicle soon, and I will definitely be coming back here to do so! Great place, great help! :D

It s was great and Yvette helped me so much.. I m so happy with the outcome.

It is my pleasure to give Jessica and Honda Universe a great rating because they gave such great service. They delivered everything that they said they would and more! When the deal was complete Jessica was still telling me more things that were included with my car. Steve, the manager, helped with the pricing, and he was nice as well (and pretty funny). This dealership operates with warmth and integrity. By the time my transaction was complete, I felt like I made new friends. They even had great coffee! I am actually looking forward to going back when my license plates come in. Oh, did I mention that I LOVE MY HONDA? Thanks Universe Honda, I am singing praises about your establishment to all my friends. Alana

Awesome awesome experience. I myself work in the car business so when it comes to looking for a new car I want to make sure none of my time is wasted. I contacted many Honda dealers and got the run around. I was fed up until a friend of mine referred me to Danny. Needless to say Danny was the nicest upfront guy. gave me everything I wanted in minutes plus more. My husband walked into the showroom the very next day, Danny had the car cleaned and ready for him. Let's just say my husband was out of there in less then 90 minutes with his beautiful new SI! Thank you so much again Danny! I will certainly be sending him tons of referrals after everything he did!

I got a Honda pilot recently and Steve Adams was my salesman. Great experience all around.

I leased two cars back in 2012 from John McGraw at Honda Universe and I must say it was the best experience I have ever encountered. John is professional, honest and was a pleasure to work with. I'll be heading back soon to see him for our next vehicles. Thank you John McGraw and Honda Universe.

John McGraw is an outstanding salesmen to work with. I am repeat customer and was treated with absolute respect.

I strongly recommend this dealership and John to anyone looking for a new/used Honda product.

You will not be disappointed.

Keep up the good work John!

Yvette Rivera Coates was my sales person I bought 3 cars off of her she is very helpful and awesome nice . She got me into the car that s best for me thank you so much again .

We had a wonderful experience at Honda Universe thanks to Izabela Frattaroli. So kind and helpful. We will definitely return! Thanks again!

My girlfriend just recently leased a Honda from Honda Universe and I just have to say the experience couldn't have been any better! Rahsaan was extremely knowledgeable and made the whole experience a cakewalk. John continually followed up with her through out the process and made sure her experience was the best it could be and it really was. Thank you to both Rahsaan and John for making her first car buying experience the best, she will definitely be coming back for another!

We had a great experience dealing with the whole team at Honda Universe
Coming in with some credit issues, we needed help and patience to get us into a vehicle we could get approved for, and be able to afford. Michelle showed us a number of cars that were within our range and Nick found a way to work out the deal so we walked away with everything we wanted. We never felt like they were just going through the motions and we were confident they would do whatever they had to do to get us in a brand new car. We even enjoyed sitting down with Ozzy in the finance dept.
Everyone we dealt with was personable and friendly
We would recommend Honda Universe to anyone looking for a new, used or leased car

Everyone at the dealership was amazing. Kristen was informative and direct. She and her manager worked with me to arrive at the best deal possible on my new 2014 CR-V. I was extremely impressed with the professionalism and attention they showed. I will recommend Kristen and this dealership to all my friends and family.

Thanks for the great experience Honda U! Izabela Frattaroli was so patient, and helpful in our car search. We are so happy we stopped by. Best saleswoman ever! Thank you again!

I bought a Honda Accord from Kyle. He was very personable and made the dreading car buying experience a pleasure! I would recommend Kyle to anyone looking for a car. He knows what he's doing.

Exceptional service!! Tommy was a wonderful help I recommend Honda universe if you re looking to buy your next vehicle. The managers nick and glenn were also also a great help!

I just purchased a Honda Accord Ex from Nicholas Rosamilia and what a great experience I had! He was personable, knowledgeable and very professional. From start to finish, I couldn't have been happier or more impressed. Thanks!

I recently purchased a car there and it was a positive experience. My salesman, Sean, was helpful and courteous. Ed in the business office was the same. In fact, the whole staff was great. It's rare for me to have such a stress-free experience buying a car. Thanks, folks!

Our experience purchasing our car was amazing. Christina was great and got us exactly what we needed. But the service department has not been as great. We had a DVD player put in after we purchased the van and it has been nothing but a debacle. They messed up our appointment time, gave us a DVD player that s not even close to matching my interior. My husband had to take 1 1/2 off to deal with this bc we live an hour away. Nothing has been done to compensate us for all the time we ve spent dealing with this. I definitely won t be recommending bringing your car to the service department at Honda Universe.

Greg Levine was very helpful and knowledgeable on all car makes and models. My experience was very pleasant. He answered all my questions and will be helping me with my next purchase! Rest asure that I will refer all family and friends to Greg Levine! THANKS!!

Thanks to George ebinger at honda universe for helping me with my first car u were kind and patient and u answer all my question wishing u success in your job and a happy and healthy new year

I can t say enough good things about the salesman, Famous. He is just awesome, made a car buying experience easy and fun. I would recommend going to him to get your next car. Famous is always smiling and laughing with his customers. When I need to buy a new car Famous, at Honda Universe will be who I go to

Came in with the intentions to shop several different makes. Sean did such a good job going over the Accord that I had to purchase. It's my first Honda. Very happy. Thanks Sean. My kids are next.

Bought my 2018 Civic at a different dealership that was very unhelpful however I went to the Lakewood location and they helped to get me out of my lease. Tommy Spireng was a huge help very educated young man.

Shaun & Michelle were absolutely incredible. They gave me the most incredible service & helped me get into the car i am in love with at the monthly payment i could afford. Not only did they help me, they helped my mom get into a new car as well. I can't say enough good things about them. Shaun & Michelle, thank you so much. You guys are absolutely incredible. I will never shop anywhere else!!!!!!!!

Was looking for my first car to lease and was greeted with open eyes by staff member Tommy Spireng, his selection of cars perfectly fit the criteria I needed for my first lease. I definitely look forward to buying from him in the future!

First off I want to start by saying the only helpful and nice person at Honda was fianancr manage Cynthia Cubero. My husband went in to buy a car and Karlos Merrick helped him they negotiated and came to terms on a price, unfortunately I was not there and had to go back over the weekend to file paperwork since the car is under both of us. Karlos was extremely dismissive and any question I asked him he kept telling he would go over it at the end once I signed the paper work with Cynthia. I like I was treated completely unfair because I am young and a women. I went back and forth with both Karlos with I'm assuming was the manager on duty Nick Salerno on why the price of the car changed and why nobody wanted to give me any answers for my questions. They kept telling me that when my husband came back they would explain things to him. I was not going to take that I finally got answers and got the price back down to what original agreement was. Long story we still had to back and we explained to James Fredrick that going there was a very long ride and expensive in gas and tolls if there was any way possible they can ship the license plates he said YES!. Fast forward to a couple weeks and we get a call that they can longer ship the plates to us anymore. Ugh it's very frustrating and very unfair for them to say something and not follow through with it. Anyways if I was you and was shopping for a car I would NEVER recommend this place.

Bought a 2016 Honda CR-V the other day from Carmine Buono. After totaling my car I went to Honda universe. Within theee hours of laughing and having a great time I got the best deal possible. It was the best experience I ever had when buying a car. Ask for Carmine when you get there. Tell him I sent you!

Great service. Neil went out of his way to make sure everything was spot on. Third car we got at Honda Universe

Just bought my 2017 Honda Accord from Honda Universe. I have been a long time Nissan customer and I have to say I love my new Honda. And my salesperson Rahsaan was awesome and well informed and made sure I had a good experience and was very reassuring! And my finance person(sorry I forgot his name -_-) was awesome and answered any and all questions I had. I love the confidence he had to get me a good interest rate. I am looking forward to our future business ventures <3

Highly recommend this dealership, Tommy S was a big help he answered all the questions that i asked. Nick and Glenny where also a big help.

I brought a new Honda Accord from Jessica. She was very pleasant and gave me a great deal. Will only deal with her for my next car! Thanks again.

Immediate attention to my needs. Full disclosure of conditions.

I was a little skeptical about coming back to the dealership with an issue.I was greeted by John McGraw very professionally. He is a stand up guy. Everything we discussed on the phone was handled with the utmost efficiency and respect. It was a wonderful experience.

The worst customer service that I can have in my life, be careful with the guarantee that they sell because they cheat them and then they don't want to return the money ... they don't take your calls they are always busy to solve your problems but not to deceive customers new

Do not go there. Not a good experience... They tell you something and you trust them for nothing, you will lose your time if you go there. Dealer ask you to pay, but if the dealer has to give money back for example they don't care. They have a mediocre system. They give you words without proof of refounds or they give you word something will be for you on a day and when you go there, you wait hours for just excuses

Went to check out the cars and was helped by Tommy Spireng. He helped me out a lot and I felt welcomed there.

Just ask for Anibal in sales. Helped get me the Civic I wanted at a great price. If you re looking for a no BS experience, I highly recommend him.

Honest, friendly, and really caring when it comes to the customer!!! Non pressure environment!!

Tommy s. What a great guy, so handsome, and his car selling ability... incredible Honda is very lucky to have him

I want to thank Kyle Crawley for a wonderful experience at Honda Universe today. Although i didn't buy a Honda. I bought a Kia from them. He was knowledgeable. Friendly and professional. Thank you. Also special thank you to Joe M. Finance director.

I didn t end up getting a vehicle but the service from employee Tommy Spireng was great ill be sure to come back an get a vehicle when In the position to

Needed a part for a honda and they had it! Duh! Very friendly service and they dont waste your time

I had a great experience with Anibal Guzman. he made the sales process easy and stress free. i would recommend him to friends and family.

I had the pleasure of working with Carmine Buono. It was a great experience and he was a joy to work with. Carmine was honest and upfront with me throughout the process. Thank you Carmine for outstanding customer service. Putting the customer first. Teresa G.

I purchase new accord from Danny Patel I'm very happy!!! I'll recommend every my friend and family to Honda universe

Great place to go buy a car or lease . When you go, see George ( Famous) Lee, a real family guy.
He cares about you. George will make buying or leasing easy and painless
As possible. He is honest and so helpful! We never felt pressured.
Thank you George,

Lori and Bruce Heline

I have been searching for cars on the internet. I came across a car that I liked and the price was good. However, prices on the internet are misleading because they do not reflect a prep fee which is a bait and lure tactic. That fee added nearly 1200 to the price of the car. Obvousbly when I hear this I am upset bc it was a hidden charge. I proceed to leave the dealership and receive a call stating they would remove the charge. What bothers me is they are acting like they are doing me a favor when in fact they deceived me into coming to the dealership and wasting hours of my time. I am in the service industry and I would never hide a charge like that from an advertised price. I am very disappointed with Honda and the time I wasted visiting their dealership.

The showroom sales department and managers are awful. You walk in there and you get icy stares. No welcome, no costumer service. Especially the manager James Frederick (and I think it was also Nick Salerno or Danny...not sure as they refused to give their names). I would stay far away and give the business to a place that acts like they want it. The service department on the other hand, is GREAT.

Just picked up a 2018 Honda Accord, I am very satisfied with the car and the purchase a young man named tommy Sprieng closed the deal for me and I highly recommend visiting him!!

I bought a car from here and my salesman was Neil Goldstein. He was easy to work with, patient and professional.

had a great experience with the service department

shout out to lisa thanks for taking care of me

I walked into Honda Universe of Lakewood expecting the same salesman style of smile and jargon but instead I was met at the door by Mr. Kyle Crawford, salesperson, who actually had a genuine smile. That was the beginning of what turned into one of the most pleasant purchasing experiences I have ever had. Kyle had me meet the financial manager, Pat who could not have been more sincere, honest and personable. It was a true pleasure to honestly negotiate with these two gentleman who from the beginning I knew actually had my best interests at heart. Pat has the ability to make you feel that he is on your team and no matter what it takes he will do it if it means you walking out a satisfied customer. And that is exactly what I am as I drive my new Honda Civic LX. The price was more than fair but it was the attitude of the staff at Honda Universe that made such an impression on me. They were and are the best!!!!! Kyle, Pat and Carolyn are awesome. I highly recommend this dealership to any and all who want a fair deal, fair price and then to leave with a smile on their face.

Was deciding between and Accord and Civic and Heylin really helped me out. Thanks.

I am extremely satisfied with the service I experienced at Honda Universe and our salesman John McGraw is responsible for that. I went to this dealership with my boyfriend in hopes of finding him a great car. When we got there we went to John McGraw and he helped us figure out which car is the best for him and the best payment plan for the car. Once we found the right car we were worried that we would have to make huge payments monthly but John worked with us so that would not happen. He showed us other cars and payments just in case we could not get a loan that would fit our financial limit. Even though the process was long, he was by our side the whole time! I am very pleased with the customer service that we received and I will definitely recommend this salesman and dealership to my friends and family!

Love Honda Universe of Lakewood. I have purchased many new vehicles over the years and what always seems a stressful investment was actually a joy. Nick Salerno and Anibal Guzman were courteous, prompt and very accommodating. They did their magic and put me in the vehicle I wanted without the haggling and stress. I love my new car and absolutely recommend this dealership. Thank you both so much. Looking forward to my visits for service. Thank you both again. I couldn't have picked a better dealer.
Evely

Great experience! The Sales Manager, Nick, is amazing!!! He is so helpful. Eric was my salesperson and went above and beyond to make this a pleasant experience. I highly recommend this dealership!

John McGraw was amazing in helping me find my accord coupe !!! Best experience I've had with a car dealership. Would refer this dealership to everyone!

My daughter leased both of her Hondas at Honda Universe--first she got an SUV, then recently a van. I was with her both times, and both of those times she was helped by Mr. John McGraw, who was very friendly/courteous, and answered all my daughter's questions to her satisfaction. My son-in-law was also pleased, so he, too, leased a new CRV for himself! When it's time for me to lease or buy, I'm going straight to see John because I know first-hand that I can trust him to help me too.

I purchased a car from honda about 2 months ago and everything was great, great customer service. But the day i picked my car up, the sales man named George aka Famous told me to bring bk the gas recipt n i would be refunded because the car was literally on E i never got refunded as promised. Also there were 2 bad bald tires on the car George aka Famous promised me that i would have 2 new tires well its 2 months later and i have no new tires. This man told me to call him last sunday for my tires and i did n he again sent me to voicemail. So yesterday 3/5/2019. I texted his phone telling him how unprofessional he is. He responded with a lol and SAID do what i want because i dont even remember his name. So MR GEORGE AKA FAMOUS THINKS IT OKAY TO LYE TO A CUSTOMER JUST BECAUSE HE THINKS I DONT REMEMBER HIS NAME. I HAVE PROOF OF ALL HIS PROMISES AND HE STILLED JUST SENT ME THE LOL N I HAVE PROOF OF THAT ALSO.. ALL I WANT IS WHAT US OWED TO ME AND THATS MY NEW TIRES . SO MR GEORGE AKA FAMOUS I WISH YOU WOULD MAKE GOOD AND KEEP YA WORD. YOU ARE MAKING HONDA LOOK VERY BAD AS NOBODY WANTS TO DEAL WITH A LIER.. So today is march 22nd and im still waiting on tires from honda that i was promised. This may not seem so important to other ppl or honda but i have to drive my children around hoping that i dont have a blow out or something. As i spoke with this manager guy i feel like they are just giving me the run around. This is not fair at all. I will be posting pictures of the tires. I'm going to purchase my own tires i dont think i should have to but to keep me and my kids safe thats what i have to do because the man that sold me the car n promised me 2 new tires is a lier and apparently honda thinks its ok to allow their sale ppl to sale a car with bad tires and allow their sales ppl to LYE TO THE CUSTOMER.. I WILL NOT STOP POSTING N I AM POSTING PICTURES OF THOSE TIRES VERY SOON.. HONDA YOU SHOULD REALLY BE ASHAMED...

A friend recommended checking this place out. I went in with the intention to look and I ended up going home with a brand new Civic. The Salesman that helped me was very professional and really took his time explaining everything to me and listening to my needs. I would refer the dealership to anyone and I would advise them to ask for Steve Adams.

Worked with Danny Patel and he was great getting me a good price and taken care of all I wanted.

Great place to buy a call. Very professional staff and great selection of cars to choose from. Tommy is a great salesman and very determined to get the job done successfully.

Easy and no sales pressure. Neil Goldstein made buying a car alot easier then I thought it would be. Sal in finance was also great, no pressures and in and out! Thanks guys!

Beyond happy with the service here, I would send anyone here. Christina Barrett really goes above and beyond for her customers. She treated us like we were family. She defintiely made us comfortable and made us feel at ease.

Many thanks to Mrs. Heylin Liriano of the Honda Universe. I am very happy with my 2017 Honda Accord car. Very good service and the kindness it showed to get approval for my car. I recommend it

I wanted to briefly share my experience at Honda in Lakewood on here. I m a Sales Manager currently and I always want to give credit to whom credit is due; and Tommy Spireng deserves credit. Even though I didn t purchase a vehicle at Honda, the attitude and personality my sales rep had was unparalleled. During the process, I felt comfortable and at ease with Tommy as he was very kind and I could tell his intentions were to help me out as best he could- very rare with car salesmen in general, especially in my experience. Hold onto him Honda! Word travels fast.

Neil Goldstein was so helpful and extremely knowledgeable. He explained and answered all my questions. He made my car shopping experience enjoyable
Thank you

The salesperson, Michele was very accommodating. She had lots of patience after trying out four different models and still not happy.

I just purchased my brand new Honda civic, my salesmen Sean Jones and john McGraw were awesome. They are very respectful

Really enjoying our new ride thanks to Izabela At Honda Universe. Thank you for making our purchase an enjoyable experience. You were so helpful. Thank you Honda Universe for hiring salespeople like Izabela!

All I can say is WOW! I cant begin to tell anyone how satisfied I am with my experience at Honda Universe, I feel my salesman Paul Dugan really took my needs into consideration and got me a better deal than any of the other four Honda dealerships I visited, he really made me feel like family and I will no longer be purchasing a car from anyone else except Paul Dugan. The Manager Glenn Swenson was very easy to deal with and super friendly, the duo made my overall experience unmatchable by any other dealership. I love my new Honda Accord, WAY TO GO HONDA UNIVERSE!.

Great experience. Still in the process of deciding what I want to do with my car since it is out of equity but if I do decide to get a Honda, it would definitely be from Shawn!

Thank you Izabela Frattaroli! You were so helpful. We are so happy with our new car. Definitely the best experience that I have ever had at a dealership!

Tony from the service department was a well mannered and attentive gentleman. This was my first experience with any Honda dealership and he made it an easy and fast one. I called them in the morning he told me to come in, they diagnosed the problem and let me know it could be fixed immediately. My car was in and out by the afternoon. Would highly recommend coming here.

Yvette Rivera and James helped me get into a beautiful 2019 Honda Civic.. they worked with me in every aspect and made sure I was comfortable through the whole process! Thank you so much!!

Horrible dealership, don t waste your time with these guys.

Mr.Buono is the best of the entire world come down to the Honda Universe and Carmine Buono, he helped my dad father and mother get the car easy and done so I recommend coming down here too see Carmine Buono he will get whatever you need easy and done

Ask for Brian. I had a horrible week shopping for cars and I ended up purchasing elsewhere, but Brian was perhaps the best salesman I came across. He wasn't pushy or rude and went out of his way to try to find something that worked within my budget days after I left and kept in touch. I ended up going with a car that was a little bigger, but Brian had gone out of his way to find me a good deal.

yvette rivera-coates was great very efficient professional stuck by what was qoated to me wouldrecommend her

recommend her recommended her

We had the most amazing Customer Service from John McGraw and that led us to buy our Honda CRV which we love! John made the transaction so easy and zero stress. They worked with us and it was the fastest purchase, they know what they're doing! Go to Honda Universe!!!

Service members were fine. Prices were inflated. So I skipped the 24.90 tire rotation and 70.00 oil change. Went to Mavis for service same day and it was much better pricing. Freehold honda is much cheaper to maintain your car. 4 oil changes for 100.00 bucks. Awesome. As I usually pay 45.00 each change.

I was so impressed with the customer service here. Neil was our sales guy and he was so helpful. He was there to answer every question we had. Nick also helped with making sure we got what we came in for. We got a 2020 Honda Civic Sedan and I couldn t be any happier, especially because they had the blue color that I wanted. And Steve helped us with getting insurance. He made sure we got the best too. Everyone should purchase a car here. They are AWESOME!! Thank you Universe Honda for making me so happy!!!

Your #1 happy customer,

Rachel Wankel

Sales guy David was very nice, he helped me figure out my best option.

I leased a Honda Civic with Yvette Rivera-Coates today. I had a great experience overall. Yvette was very friendly and made the whole process quick and easy. The manager was also friendly. The negotiations went smoothly and I didn t feel pushed into anything. I ll definitely get my next car from them.

Had Tomas help me look for a car in my style although I cant buy a car now when I do I know I will be going through Tomas for my future deals with Honda universe