Came in to have my AC fixed, and after the service...

Came in to have my AC fixed, and after the service was done was told it was fixed. After running to AC I noticed it was not blowing AC air. The next day I called the tech advisor I worked with regarding this, but the transferred call went to VM. I left a VM, but, as of today (2 days after leaving VM) the advisor has not called back. Seems the customer care stops after paying the balance on the work order.