Richard Sedivy

Review of Honda of Pasadena

I brought my 2004 Element in for a warranty passen...

I brought my 2004 Element in for a warranty passenger airbag recall fix. I had a great experience. I called, set up an appointment with a very courteous woman for a day and time suitable for me. (7:30 Wed). I arrived with the vehicle Wednesday morning at 7:30. I had been told a service representative would not be available until 8:00, but decided to arrive early in case there was a long line to wait in. I was met early at about 7:45 by Henry. He was very pleasant, efficient, as he checked me in. I told him I would be back around 4:00 in the afternoon. He assured me my car would be ready to pick up. When I returned I spoke with Henry again. He had papers ready to sign. My vehicle was promptly delivered to me. All personnel were friendly, courteous, professional. All around a great experience.