Honda of Pasadena Review

Very helpful and never tries to up sell me. If you make an appointment it is super quick. The shuttle is great.

Service was completed on time and the staff was very friendly.

Went here once for tire services. My rep was Karen. Overall good service, they were nice and knowledgable. Karen was very competent. She was able to diagnose a problem i was having by going above and beyond, she could have gave me generic answers but didnt. Next time i come back, will specifically ask for her.

Had some fantastic service to purchase a Certified Pre-Owned (CPO) vehicle from David and Simone. We found a good one on their website, and I sent an email the day before coming in. The next day, I received a call right as I was arriving at the dealership about the vehicle (10 am, when they opened). So, we met David and quickly took the vehicle for a test drive and checked to see if there were any other vehicles available. Due to its low price (checking both Carfax and Kelley Blue Book), we decided to go with it. David did try to talk about adding warranties, but we decided against it, to which he didn't push further. After a while, we talked with Simone regarding financing the car. She was energetic and talked with us about the car and the warranty packages. She did push us a little to get the warranties, but if you're sure you don't want it, you can always stand your ground. After refusing some coverage for some time, she did acknowledge our decision. After about 4 hours total from coming to the dealership, we purchased the car. I suspect it took a while for us to talk with the finance team due it being Sunday and Memorial Day weekend.

Super fast service and excellent technician! I can always depend on Honda of Pasadena.

George, the person who helped me with my service concerns, was courteous and friendly. My service estimate was much lower than what I ended up paying. I was ok with that, but the gas odor issue wasn t resolved.

Fred Kabrite was very helpful and patient with us.. It makes a big difference when someone works hard to make sure you get the car you really want.. Thanks Honda of Pasadena

The tech/manager Chris was very nice and professional, he made the visit nice.

But someone spilled something in my driver's side window area and top of the door, messed up my window.

And the guy who brought my car to me was driving my car recklessly.

We had a very good experience purchasing a car from this dealership. The sales manager, Mo, and the finance manager, Kevin, were very knowledgeable and helpful getting the transaction completed.

Service was excellent. Everything was done thoroughly, and I had my car back promptly. All work to be performed was well communicated in advance. Staff was knowledgeable and friendly.

Received great service by Nicholas at Honda of Pasadena!

I was able to schedule a service appt quickly for my oil change. As usual, I was offered a the shuttle service and granted the online coupon price. I received suggestions for needed work by text with no pressure and a smile with the exterior wash I had requested. My visit was easy in and easy out! I appreciated a smooth service experience and friendly and efficient customer service. Thank you!

Very good customer service at parts/accessories counter. She was very nice and had two keys/fobs replaced in no time.

Very nice and efficient dealership. They made sure they got the job done right. Very pleased.

I was very happy to have my oil change done at Honda of Pasadena. Especially the Service Advisor Karen was Super Nice snd Helpful. She was sanitized my key and inside the driver seat, handle and dash board which I ve never had that kind of service. Also Technician was inspected my car and provided me the Multi-point inspection sheet include my battery results were wonderful. No need to worry until my next oil change at Honda of Pasadena.
Thank you Karen and Honda of Pasadena!
I ll be back! Thank you!

Michael was very accommodating and his service was top notch. The suggestions for service were on the expensive side but that's not his fault... Looking at you air filters.

I don't usually write reviews, but in this case i'm going to, because i had a good experienced. It is an excellent service, especially with Mr. Juanito Enrera and Mr. David Tu. They going to supervise you all the way from entering the vicinity until going out with you car. They know what's best for you and they will give you a good deal that most customers want. That's why i have now my Honda Civic 2015 is because them. If you want to purchase a car don't hesitate to visit Honda of Pasadena and look for this two guys and i promise you, you're going to have a good deal...

Worst customer service of any Honda dealership I ve been to. My service advisor didn t help or call when the car was ready, nor did any of the fluids get topped off like he said they did.

Though I only had a new key programmed, everyone was friendly, efficient, very helpful & the price was reasonable. Bought my car from them 10 years ago & they re the first place I ll go when I buy another one.

Service department was very efficient and friendly..I got an oil change and rotation and balance..done in about an hour..nice.

Very friendly and knowledgeable staff. Helped me with my car issues and made sure that the issue was resolved quickly and affordably.

Do not buy a used car from these folks! They fraudulently turned of the check engine light and sold me a car which had been in a horrible accident and was poorly repaired with a seemingly clean carfax sheet-- meaning the body work had been unreported and unrecorded as was the accident-this is illegal. I got the car inspected by a mechanic who didn't catch these things. I then decided to purchase this car, but first made the dealership sign a 48 hour clause allowing me to get the car inspected by a second mechanic if I so chose. Well, I did get the car inspected again after the engine light came on only 12 hours later, and I'm very glad I did. The dealership acted like they were unaware of these issues, but didn't want to cover the charge of getting a precise diagnoses on the check engine light-- it's $100 to get the actual diagnostic code. The fellow who sold me the car said I was "lucky" that I had signed the 48 hour clause or I would have been stuck with this car. These are some very unprofessional and untrustworthy people.

I made an appointment with Frank Park over the phone to come into Honda of Pasadena the following day and he greeted me upon arrival right after I parked. Frank had the specific model and color CR-V that I was interested in pulled up right out front for me to look at. After checking out the car we went inside and discussed numbers. I had been shopping around at quite a few other dealerships by this time and dealing with Frank was by far the most pleasant experience that I had. Frank was personable, friendly and not too pushy. He did not pressure me into making a decision. Frank worked with sales manager, Mike Abramov to meet me at a number that I was happy with. My schedule only allowed for me to come in towards the end of the day but I never once felt rushed by Mike or Frank- They both treated me very well like I was a valued customer and that they wanted me to leave feeling good about my deal and happy with my vehicle, which I did! I would recommend Honda of Pasadena to anyone and I plan on bringing my husband in next month to look at cars.

Fast, friendly, informative! Our finance manager Edwin Punsal is the best, he truly cares about the best options for you! We have purchased our now 5th car from Honda of Pasadena throughout the years, and will continue to go them first and we always refer them to our fiends and family!

Always great service at Pasadena Honda. Sean and George were friendly, professional, and efficient. Of course I'll be back.

Efficient service. Social distancing guidelines practiced. There is now a temporary office to the left of the service driveway. It s fully air conditioned and they do not allow too many clients in at once. Ryan, the service dept Rep, took notes on my car s problem in detail and extensively. They diagnosed the problem with my starter on the same day and had it replaced and ready for pickup the next day. Checking out was pretty quick and simple as well. Overall, I was very satisfied by the visit and interaction with the team.

Went in as serious buyers, but w no urgency to purchase. Worked w Tony and he did a great job of not pressuring us yet showing us the car options. The sales team did a great job of working w our specific needs, and we felt comfortable enough to make the purchase.

Good service...shuttle was readily available to take me to and from dealer service so I didn t have to wait there with others during pandemic.
A bit pricey for an oil change (I thought every 4th was complimentary) but they check break pads tires and other things that may need to be serviced next time.
(Didn t get a car wash either)

Fred Kabrite was the representative that helped me at my last visit. He was an outstanding representative and had provided his honest opinion on what I should do for my next visit. I will most definitely return to select my car from this dealership, excellent customer service!

Kenny La in the Internet Sales Department is great. He s very professional and straightforward.
Everything was explained very well to me by both Kenny and the Finance Department. It made buying my car a pleasure.
I highly recommend this dealership!!

Purchased car at this place an year ago. They gave me a good deal compared to near by dealer. Awesome experience. Good service. Thank you HOP!!

Mo was very helpful and informative. He was patient enough to see through the deal for a little over 5 hrs. He was always there with his smile ready to deal with any questions i had. Thank you Mo !

Great service, a little slow (3hrs) for an oil change.

Great dealership. We worked out a great deal for a 2015 Honda civic EX-L. Fred was very friendly and helpful. I'd go back anytime. Thank you!

Great customer service !! Very happy with my experience especially as a first time buyer. Didn't feel rushed, pressured or obligated to buy. Suki helped me out. He was patient , helpful, friendly and genuinely nice guy. I'd definitely recommend to my friends and family.

Great dealership! Fred was helping me out and made sure I was eating exactly what I wanted. Walked out a very happy costumer and with a new car :)

First of all, I want to tell you how great of an asset Diego Albelais is to your organization. Diego is not one of those pushy sales persons you want to sell you the most expensive vehicle in the shortest period of time. When I first met Diego all I knew was that I either wanted an all electric vehicle of a hybrid vehicle. Diego went over the differences between an electric vehicle and a hybrid vehicle which helped me decide on a hybrid vehicle. Next he showed me the different hybrid vehicles available not just what Honda had but also what was available from the competition. This helped me decide that buying the Honda Clarity Touring Hybrid was the vehicle the best ft my needs. I was so impressed with Diego, I listed my name to lease the Honda Clarity fuel cell. Diego was so great that he not only sold me one car but two. I am looking forward for the next time I get to work with Diego when I lease my Honda Clarity fuel cell. If you want a knowledgeable sales consultant who takes this time with you, than you need to make an appointment with Diego. You will not be disappointed. As a disclaimer, I am a real person and I did not know Diego until I first met him at Honda of Pasadena.

Nice people working here. They will help you throughout the process nicely and helpfully.

I needed an oil change and read online that their service station was open to 8 p.m. during the week. I guess I should have called first because I show up around 5 p.m. and they said that I can leave my car overnight for an oil change because while the service station is open until 8, they don't accept new cars after 4 p.m. . Who leaves their car overnight for an oil change? Not me. Went to the Jiffy Lube down the block and made a huge mistake. So maybe I should have just left my car overnight there. Everyone I dealt with was very friendly though.

In my search for a new vehicle, I came across great reviews for Honda of Pasadena. As a member of the Honda family for many generations, with over a half dozen Honda's owned in my lifetime, I decided to give HOP a call to confirm a few Honda Fit's inventories. I Called this past Saturday morning and spoke with Brian L. and he was helpful with confirming they were on the lot. I scheduled test drives to check the vehicles out for later in the day. Upon arriving in my Honda Element I was greeted and shown the vehicles and asked if I would be trading in. It was insisted upon several times while we were looking at the vehicles that an appraisal was free. What the heck, let's do it. Note, I was very reluctant to even mention I was open to trading in my vehicle because of the age and mileage of my Element. The private party for this niche vehicle is much higher than what they would give me any day...we both knew this. Fast forward to the post-test drive, one vehicle was in fantastic shape and had lower mileage, but the color was not ideal. No worries, my plan was just to look anyway, and I was very clear up till this point. I was asked to sit down and share my feelings on the car and naturally talk price. This is where the tone changes completely, it went from small talk to " what is it going to take to get you in this vehicle today"? The high-pressure sales pitch had started, and at the forefront of the conversation was the appraisal and findings for my personal vehicle. I was immediately told that my vehicle was salvage, due to an accident, and they would take it as a trade-in towards the purchase of a new vehicle but it would be worth very little due to the /accident/ salvage title. This was a family vehicle before I purchased it with two or three owners total and the vehicle was never in an accident.....I knew this for certain. This immediately became a red flag and I asked to see the Carfax they stated had been run on my personal vehicle. Fast forward five more minutes of back and forth high-pressure BS sales talk, and no Carfax to confirm the VIN and that this was indeed true. I stopped the conversation and said that I'm not talking further until I see the Carfax and this is when it all went South. Brian proceeds to show me a five-page Carfax in which the title of the vehicle is not salvaged and the only mentionable item on the CARFAX is at an oil change place in 2019 where a clerical error was made on the mileage. I'd assume someone who does this for a living knows the difference between a salvage car that has been in an accident and a clerical error. After about 30 seconds of clarifying this, I immediately got up and started this conversation was overdue to the obvious lying. As I walked out the gentleman, Clark ( stated a manager), who did the appraisal on my vehicle still had my keys, I asked for my keys back in which case he did not present them to me but proceeded to talk about the Carfax and further double down on the lying. I immediately stopped him and said I wanted my keys back this instant and naturally turned rude after the first request for my vehicle keys were not handed back. The amount of disgust with these people is enough for me to never recommend this dealership and tell everyone on my car forums and the general public What to expect when dealing with HOP. It's obvious that the scumbag lying and deceitful practices still run rampant. It's truly a shame for anyone who has been taken advantage of. I will never consider or return to this dealership for any business dealings whatsoever.

I am very satisfied with my Honda Accord hybrid . Salpi assisted me with my car shopping she was extremely nice and knowledgeable . Mike thank you

Hello

I am promptly greeted and quickly expedited. Thank you!

The BEST Honda Service Center I ve been to and believe me I ve been to many.

Great service! I made my appointment ahead of time and was in and out in super quick. They helped charge my car a bit and washed my car free of charge too! Thanks to Karen for all the help! Will definitely come back.

My service advisor, Chris, was very quick at helping me out at the desk. Got my car serviced quickly and got me out of there quickly. He gave me a heads up when my car was almost done so that gave me time to pack up my laptop and things. He was polite and always had a smile. Made me feel very welcomed.

Lied to me about availability. However I was able to get better deals here than most places.

I have 2 Honda s now, 3 others in the past. Stopped by to use their restroom and grab some coffee. Easy parking and nice clean men s restroom. Fresh coffee, creamers a TV and newspapers available. Real nice internet and quite room. The staff reached out to make sure I was taken care of. Thank you.

Charges more for diagnostics check - more than double compared to other Honda dealer. Also, cashier couldn't find my car!

A very quick purchase. Worked with Johnny and he was honest and helpful. Purchased a new car for a great price and was out the door in only two hours. Would recommend coming here.

Friendly service, called within a timely manner to update me, and had my car washed prior to my arrival.

Had a smooth car buying experience in the purchase of my 2019 Honda Civic EX last Friday. Finance guy Danny was great, and salesman Brandon Burney was the best to work with and worked with me from the get go to get me the exact car I wanted (they did not have it on lot but he made it happen), he was also available on his cell phone providing direct access which was key as I was maybe on the high maintenance side. Great Team at Honda of Pasadena!

This is absolutely hands down the worse Honda dealership I have been to. You ever get the feeling when you call a mechanic shop that they are more concerned about the money than you getting home safely? actually I must say that since the previous service manager Brooke Gomez left Honda of Pasadena, the new manager Chris Hampton is all about the money and speaking to him feels much like you speaking to a cheap car salesman. I currently own a Honda Civic hybrid and Honda Odyssey and when Brooke Gomez was the service manager I would have never thought twice about leaving my vehicles in their care. Now their is a Big HUGE QUESTION MARK???

I don't know if I'll come back to this dealer.., 3 hours for an oil change & tire rotation ... Really...Btw I had an appointment

Service department needs to pick up the pace or hire more people..,

I love my new car and the customer service I recieved! Brian Lee was terrific! His manager Mike was nice and Danny in finance was lovely. They all did a terrific job! From the first phone call until I left the lot, they were hard at work. They were honest, fast and super safe regarding the virus. I will definitely contact Brian when I'm ready for another car.

Excellent and very professional. I am always happy with Honda Pasadena!

The entire experience was great. The service was quick and driving home with a clean car was nice. Karen was very efficient and friendly.

I had a wonderful experience with Honda of Pasadena. Cooper was very kind, calm and willing to help. I felt very well taken care of. If you re considering buying a Honda, I recommend you come to this dealership.

Had a faulty AC condenser in my Civic replaced here under warranty. It was done in the same day. The service from Nicholas was completely professional, friendly, and honest. Would have no qualms about bringing my car back here again.

Best service I've ever had ! My wait time was so fast I was impressed thanks Honda.

Very good service. Service dept was very helpful when I called in and then when I had my car towed there. I needed a new tire and rim. They ordered the rim and put my spare on the car. I returned the next day and had my tire and rim put on the car. I had the car aligned. I also requested oil and filter change as service was due. This included a 19 point inspection. My service writer, Mike, kept me informed and explained everything to me.

Everyone there is on point , kind and very professional. I would definitely take my car there

I was told my car would be washed. That did not happen. I thought over 80 dollars for an oil change and tire change was very excessive. Last, It took close to three hours for this service. It should not take this long. I can take my car elsewhere to get this done at half the price. Very disappointing!

Upper management is not very friendly, you'll think that when you spend the money that you spend there they would be a bit nicer to you, don't think I'll buy another car from there

Henry was great very professional and attentive to my vehicle needs. Fast and awesome service. Will definitely recommend

Love the service. I got a good price. Highly recommend Honda Pasadena!

Brandon was very helpful and I was able to get my new Honda Fit. The process was painless and quick! I ll definitely be back!

They are very nice people who do an excellent job. Thank you!

Oil change is too expensive now. It's cheaper for me to buy the oil & filter & do it myself

I brought my sons car for the first time after hours to get it serviced and we left a note stating for someone to call us first thing in the morning and that's exactly what Angel Naranjo did. He called early in the morning to tell us the process of inspecting the car. Communication is a huge key in keeping customers satisfied.
Will definitely come back here.

My pot friend bought the crv here, I went with me, the sales manager personally received us, and the car was particularly pleasant and efficient. give it a like!

Had a great experience taking my Civic to Honda of Pasadena. Karen was awesome and had me back in my car in no time! Really appreciated the car wash too! Will definitely come back for my other service needs!

We went all the to Pasadena for a concert and we let them know. They got us in and out within a reasonable amount of time!!

It has happened a couple of times already, my car is on the lot and they don't release it until I get tired of waiting and asking why. They say that the car was finished a while back yet they have to "run the time" It seems toe they have there just to finish the two hours estimated when in fact it is 45 minutes to an hour and fifteen minutes just to make it seem they have been working on the car and rip off the client by charging more. I want to contact the Better business beurea about this. It would be nice to surprise them with cameras and a tv investigation so they stop steeling money from people. Because if your done with my car why wait 30 minutes to an hour to tell me it is done? It does not make any sense but to charge for the two hours although your company finished in one. They are rats and that is why customers stop believing in dealers because they will go out their way to take advantage of people.

Fabulous customer service! Really felt valued as a customer. Came in for oil change and part replacement and was serviced with A++++ courtesy, professionalism, and utmost consideration. Karen is a terrific manager and I was fortunate to work with her.

We had a great experience with Honda of Pasadena! They responded quickly to our inquiry and helped me make a good deal over the phone that met our needs before making the 2 hour drive. The salesman went out and personally checked out the car for the things that concerned me. He told me that we would not be disappointed and we weren't. We arrived and the salesman was waiting with the car clean and ready to test drive. After deciding that the car was right for us the sales process was quick and easy, they also filled the gas tank, washed the car and found us some nice floor mats since the vehicle didn't have any. I would highly recommend this dealership.

I always get my car serviced at this location and they are incredibly helpful and polite. The staff always take the time to explain the full details of what was done.

Honda of Pasadena customer service is outstanding. Good communication and very helpful.

I have purchased two vehicles here the past 4 years or so and the service, selection, and deals are amazing. Highly recommend them.

Friendly and efficient service. Customer accommodations are good.

Get an appointment. Staff is nice and knowledge able. Shuttle service is available within a 10 mile radius. Recommend for quality and service. Free coffee and restrooms.

Out of all of the Honda's that I've been to, Honda of Pasadena is the most professional and kind. Fred Kabrite (Sales Associate) is so helpful!

I'm surprised by my rating because I'm not a fan of this dealership. For me it's too aggressive, but then there's Nito, he knows a soft sale can be a good one. I test drove the Honda Civic hatchback and the Fit. I enjoyed his company because he was pleasantly there. I went with a Mazda but had I enjoyed one of these more I would have gone to Nito.

NicK C was efficient, polite, explained thing perfectly. Excellent service

very good,recomended karen takashi
very helpfull,very nice

I came in for a routine oil change. At the time of my service, i was notified that my car battery was dangerously low, and recommended replacement, at the estimated cost of 195, plus tax.
I had previously had a battery replacement by Honda PASADENA 14 months prior, covered under warranty.
Typically, batteries last 3 years. They can even last longer, if they are more expensive batteries, which cost around $200.
My question-
1. Was my replacement battery from Honda so cheap it only lasted 14 months? (Because it was replaced under warranty)
2. Or would i have paid Honda $200 for a new battery of equally inferior quality?
As u could imagine, this situation made me mistrust Honda PASADENA, and i chose to replace my battery elsewhere. A Long lasting gel battery cost me $140....hmmmm.
I would appreciate a reply to this situation, thank you.
If i don t get one, i will have my answer.
Other than that, my service rep was very nice and the oil change was well performed.

Edwin was so helpful when it came time to buy a new car. 10/10

Well organized staff. I arrived at my scheduled time for an oil change and tire rotation. I was out of there in less than an hour.

Awesome e customer service! Came in due to Tire Warning. They immediately checked my tires, seen that there was a nail and patched it up. I was in/out within an hour. Everyone was polite and helpful

Your customer service is amazing! Your service team is the nicest, most helpful and welcoming group of people ever! Especially Big Hank and Chris, the service manager. I just moved to LA from Chicago 6 weeks ago, and the way they treated me was so wonderful that Honda Pasadena is my new Honda dealership! I just scheduled an oil change for this week with you. I will get all of my service done at Honda Pasadena from now on!