In my search for a new vehicle, I came across grea...

In my search for a new vehicle, I came across great reviews for Honda of Pasadena. As a member of the Honda family for many generations, with over a half dozen Honda's owned in my lifetime, I decided to give HOP a call to confirm a few Honda Fit's inventories. I Called this past Saturday morning and spoke with Brian L. and he was helpful with confirming they were on the lot. I scheduled test drives to check the vehicles out for later in the day. Upon arriving in my Honda Element I was greeted and shown the vehicles and asked if I would be trading in. It was insisted upon several times while we were looking at the vehicles that an appraisal was free. What the heck, let's do it. Note, I was very reluctant to even mention I was open to trading in my vehicle because of the age and mileage of my Element. The private party for this niche vehicle is much higher than what they would give me any day...we both knew this. Fast forward to the post-test drive, one vehicle was in fantastic shape and had lower mileage, but the color was not ideal. No worries, my plan was just to look anyway, and I was very clear up till this point. I was asked to sit down and share my feelings on the car and naturally talk price. This is where the tone changes completely, it went from small talk to " what is it going to take to get you in this vehicle today"? The high-pressure sales pitch had started, and at the forefront of the conversation was the appraisal and findings for my personal vehicle. I was immediately told that my vehicle was salvage, due to an accident, and they would take it as a trade-in towards the purchase of a new vehicle but it would be worth very little due to the /accident/ salvage title. This was a family vehicle before I purchased it with two or three owners total and the vehicle was never in an accident.....I knew this for certain. This immediately became a red flag and I asked to see the Carfax they stated had been run on my personal vehicle. Fast forward five more minutes of back and forth high-pressure BS sales talk, and no Carfax to confirm the VIN and that this was indeed true. I stopped the conversation and said that I'm not talking further until I see the Carfax and this is when it all went South. Brian proceeds to show me a five-page Carfax in which the title of the vehicle is not salvaged and the only mentionable item on the CARFAX is at an oil change place in 2019 where a clerical error was made on the mileage. I'd assume someone who does this for a living knows the difference between a salvage car that has been in an accident and a clerical error. After about 30 seconds of clarifying this, I immediately got up and started this conversation was overdue to the obvious lying. As I walked out the gentleman, Clark ( stated a manager), who did the appraisal on my vehicle still had my keys, I asked for my keys back in which case he did not present them to me but proceeded to talk about the Carfax and further double down on the lying. I immediately stopped him and said I wanted my keys back this instant and naturally turned rude after the first request for my vehicle keys were not handed back. The amount of disgust with these people is enough for me to never recommend this dealership and tell everyone on my car forums and the general public What to expect when dealing with HOP. It's obvious that the scumbag lying and deceitful practices still run rampant. It's truly a shame for anyone who has been taken advantage of. I will never consider or return to this dealership for any business dealings whatsoever.