Honda of Downtown Los Angeles Reviews

We had a long wait, but got a great deal. Everyone was very helpful and friendly and did not waste our time (other than the time spent waiting for people to become available...)

Vanessa Hernandez was the person who helped me and I loved the treatment she gave me, she is an excellent salesperson!

Mike Patel is the best! Great customer service, very helpful and he'll work hard to make sure you leave with the best deal possible. I definitely recommend him to all looking for a great car buying experience!

I'm a first time car buyer. I was extremely cautious going into this process and didn't want to be rushed into a car I would regret. I visited a couple dealerships and researched many prices before deciding on what model and trim I was interested in (Honda Civic EX). I had my thoughts set on a CPO vehicle I was eyeing. As soon as we entered the lot, Shawn Smith was there to greet us and make sure we were taken care of. He took the time to give us a run down under the hood (when no other dealerships did that), and let me take the car out for the spin. Unfortunately, the car I originally wanted had some stains that had no guarantees of coming out, but Shawn surpassed my expectations and was able to get me an even better deal on a BRAND NEW vehicle which was much more competitive than another dealer's initial price, and one that I was very comfortable with accepting--even beating True Blue's price. That's when you know he cares about customers over profit. He could have easily just told me to go home and stop wasting his time, but he stayed very patient with me as all the events took several hours with all the steps that needed to be done, and all the people I needed to consult/call for blessings. I can't thank Shawn enough!! Thank you + Honda DTLA for everything!

I purchased a car from Honda Downtown LA. Sailyn Cruz was enthusiastic, knowledgeable, and immensely helpful. He answered all of my many questions about the car and made sure I had considered all purchasing options (e.g. EX vs LX, leather vs. cloth, hybrid or not, Civic vs. Fit) before I made my final decision. Sailyn then worked tirelessly to help me obtain a great price for the car. He's friendly, provides high quality customer service, and prioritizes customer satisfaction. I highly recommend talking to Sailyn.

As usual ,. Good attention especially from mr. Juan Salazar

For my first time buying a car It was a great experience, very good service from Angel that got me the car with a good deal, I would definitely recommend this dealership as well as the good service of Angel ! He will try he's best to give you the best offer he possibly can.

I rate Honda of downtown la 5 starts because they were able to help me and my mom get my first vehicle thanks to Jahaziel sales person that was able to explain everything to us. He was very helpful and made everything possible I would highly recommend him. Thank you Honda of downtown la

Really satisfied with all the help and service they offered specially with Diana who was very helpful and made everything so easy to understand and easy to work with as well over all I'm really satisfied customer.

Mario Medina was very helpful. I went in not sure of what I wanted, but he was so understanding and went over everything in detail. Definitely a great experience, thanks Mario!

Not professional, i was wondering why they asked me to disconnect my dash cam? After the service i got low oil pressure light on. Don t recommended , won t go there never, be careful guys

Had an amazing car buying experience with Mario Medina very friendly and very quick process. Also thank you Christ Segura. Highly recommend Mario.

Big thank you to Fernando Velazquez for helping my mom get a great deal with her new car. He was really great at understanding things that would benefit my mom. Definitely recommend buying your car with him!

I just want to say Thank you, I had an awesome experience at Honda. Amalia and Chris were really helpful with everything. I m really happy with my new Honda Accord 2020. Great customer service.

The service was great. Very friendly staff. I really liked the text updates from Alan Batista. He was very knowledgeable and took time to explain.

Sales Associate Aidee from Honda Los Angeles in Downtown was efficient, clear and informative throughout my car shopping process. Very charismatic and she got me a really good deal.

Everyone here was very accommodating to my needs as a customer, and helped me find the ideal situation for my car lease. Fernando in particular was incredibly helpful and welcoming.

This review has been a long time coming (bought memorial day weekend), but something I've always been meaning to write given the experience we had.

We had dealt with some shady dealers and tactics; and to be honest, I wasn't expecting much different when we showed up here. I had my guard up and was prepared to be SOLD to. However, I can't say enough about the whole experience and treatment we received. Mercedes was awesome from start to finish - trying to make us feel comfortable and chat. It felt like we were talking to a friend though and really getting to know each other, not just BS small talk. She was knowledgeable and accommodating throughout the night and test drive.

They had the car we wanted and we decided to sit down and see what we could pull off - When it came time to negotiate, (Steve and Dan I think?) were awesome, fair, and up front. I never once felt like I was being led on, lied to, hard sold, or treated poorly. Even after choosing a price, they were fair and accommodating with financing and finishing up.

Nothing like ringing the deal bell after midnight to top off buying a new car too!

We ended up leaving after 1am when the staff stayed late to finish deals and wait for everything to clear. Rather than rushing us off so they could sleep, they made us feel taken care of and Mercedes stayed until 1:30am to show us how to work the iphone program in the new crv.

Summary: awesome staff, no hard sell, fair and transparent negotiating , and ..... HONESTY - something we hadn't seen yet in dealerships. We wanted a specific car, and the dealer was less important to me. I never thought I'd be so happy with the experience and dealership.

There was a recall of Honda Fit 2019. I had to wait a lot of time. Service wasn't quick. However, they thoroughly inspected and repaired it. Even problems not related to the recall were repaired for free. I am grateful to them.

Love Honda they work with you and listen to you! I had Matt skinny tall guero he was very good he made sure I walked out happy and I sure did! Thanks Honda for selling me a car

They are not sincere they try to sell you what they want, not what you occupy

Great customer service. Speedy service. Great amenities.

Oooh, he was very good, he treated me very well, he was very kind, he gave us something to eat, he was very good, thank you very much for all your help. KARENE, I thank you.

BUYERS BEWARE. I said it before and I will say it again. Their service department is the worse. The Manager Juan Salazar is there to scammed you and lied to you. He would tell you wherever you need to hear so you would drive away. My problems begun in DEC 2017 that was the first time I took my car for maintenance. Imagine that, It only took them one service for them to messed my car up. Juan Promised and assured me that he was gonna replace the shield that protects my "ENGINE". I just found out that they never did. How do I know this? There is no shield underneath. So basically my Engine is expose to the elements, to anything that may damage and shorten its life. That's how serious this is. So Yes. BUYERS BEWARE.

Horrible horrible service. walk in the sales person who help me never introduce his self. he started asking me questions but never showed me the car right away he being negative about me turning in my Toyota Camry. He ask me what car i want i said Civic and he like you will be paying 500$ for it what your crazy how will he dare compare a civic to a Camry.HORRIBLE HORRIBLE CUSTOMER SERVICE NEVER GOING BACK!!!!!!!!!!!!!!!!!!!!!

I Had Gone To Different Dealership and None Seem to help me, But Here On Honda Of Downtown Los Angeles They Did Everything Posible To Help Me I m So Satisfied Thank You Everyone Here That Helped Me. I m So Happy With My New Car

Great service I got a new 2017 Honda Civic thanks to Carlos Guerrero it's my second car form this dealership. Great experience and a great upgrade. I came in and right away felt welcomed and was helped out with fast service. I definitely recommend everyone if you want a new car Honda of Los Angeles is the way to go ... happy 4th of July everyone .

Today I left Honda with a brand new lease. A big thank you to their staff member Shawn Smith for being super helpful and accommodating. I'm very happy with my new vehicle, and would certainly recommend this dealership to others who are looking for a new ride!!

GREAT STAFF GREAT SERVICE. THEY WILL BE THE ONLY ONES TO SERVICE MY AUTO NEEDS. THE PEACE OF MIND THAT COMES WITH KNOWING YOUR VEHICLE WILL BE SERVICED CORRECTLY IS WORTH EVERY PENNY

Amazing customer service! It's great to know there are reps who take pride in their job but also look for customer satisfaction. Although the process can be time consuming, it's worth it when a new or returning customer can take a test drive and say, "This is the car I want and this is the one I will take home!" Despite the new location, the place is crowded with customers and reps who have great knowledge with no space for "I'm not sure, let me go ask."

Quick and efficient work with friendly staff. This will be my new go to for my Honda. Thanks y'all.

My dad came here to buy my first car. I had a great experience working with Norma as she helped make sure we drove off that day with a car. Thank you Honda of Downtown.

-SALES REVIEW-It's my first time that I wrote review on yelp because I had the worst experience by Sales staff. I went to the dealership with my girl friends to purchase her new car after I made appointment with them via phone call. The first salesman who showed us car was very courteous and made us very comfortable (UNTIL AT THIS POINT) We were interested in buying 2015 Honda Fit and the care was very inexpensive and full of high technology (even better than my 2014 Lexus IS for some parts). It was first time for my girl friend to purchase a new car so she wants to think about several options either getting base model or EX-model. Also, we were considering between purchasing or leasing option. Later on, Sailyn Cruz came and the problems and worst experience began. He suddenly replaced the first sales guy and started pushing to sell their car today but I went to the dealership around 7pm and still needed time to think about several options over the night. So I told the sales manager that "I need quotes for base vs EX model or purchase/lease, and I will come back tomorrow after I decide with my gf. After that, he suddenly changed his face, told us "I will be back a second" and left us then never came back. Later on, different sales man who has angry face and no smile came to us and even didn't introduce himself to us (Indian American guy) He started to repeat the same questions what the sales manager asked us, never listen to us, and just told us what he wanted. I told him that I am not gonna buy the car tonight but we need a quote and will come back tomorrow (My gf and I really liked the car and was going to come back tomorrow after we decide). The angry sales man asked us, "How much do you wanna pay for down payment". I answered "2,000." He asked me again, "how much do you wish to pay for monthly payment". and I told him, "I don't know. Can you give us a quote so we can think about it?". He asked me with angry face, "You have to give me the amount that you can pay." Seriously?, I am just trying to buy a 15k compact car.. can they just give a quote to customers? I was upset by answering the same question over and over and rude attitude from the last sales man. We just left the dealership and the sales manager was laughing and joking around with other people. Never expect apologize from them or professional attitude. When I came back home with bad mood and I read the sales review from yelp and well.. I found that I was not first victim who mistreated by their horrible sales service. I don't even bother to call their General manager Carolyn to complain because their terrible sales service has been like this forever. If you don't believe me, please read previous reviews from other people. So don't consider to go to this place EVER. You will get nothing but only feeling of anger. However, I loved the Honda Fit and will go to different branch of Honda dealership tomorrow even though Honda of DTLA is only 5 minutes distance from my place.

I was very pleased with my results and Manuel Martin was very helpful

I wanted thank Tizeta at downtown la Honda for all her hard work and service for helping me get my first car

Everything from start to finish was absolutely perfect! Also, so was the free Honda roadside service that came with my car, that came in handy oh, it's hard to believe on a rainy day in downtown Los Angeles they rescued me within less than a half-hour... I'm a happy customer

Great customer service. I m very with my new car and I m glad I m taken off a loan with a really high interest rate. Thanks Andres!!!

They're great. Never a problem with communication and handles business very well in the service department.

Excellent deal. And quality of cars. Clean..and in good condition.I recommend them

Sergio Ortiz was great, explained all the options, and helped me choose the car after test-driving a few.
Ended up driving away in a newly leased car!

I had a great experience today buying Honda CRV for really a fair price.
Angel was with me during every step being genuine , not pushing for this or that.
I have been given all details like Car fax and reasons for the history of car.

I like the list of lifetime warranties .

Amazing customer service I was in and out trading my car in on a Sunday afternoon thanks to Jason Mejia !

Best customer service out there, super happy and friendly employees, as soon as I walked in I was already been help without even waiting a second. Really big selection of cars to pick from and awesome management really recommend this dealer If you are in the market for a Honda.

Ivan was wonderfully helpful, and got me in my new car at a great price. I highly recommend this dealership, and Ivan in particular.

Go see my boy Miguel Umana (an excellent salesman) he will help you get a ride with little or no credit. Our credit wasn t the best when we first leased our 2016 Civic but Miguel helped us out. Literally we send everyone to him and they leave with a car. Now a year later we were able to turn the lease into a purchase, I highly recommend this dealership to everyone because the staff really care about helping out in getting you in a car

I wish I was able to give this place ZERO stars, the staff has been so rude. I ve been trying to fix the problem for the car I got in this place and no one helps me. They ve been avoiding me, every time I call they say they ll send an email to such person and or return my calls and they don t. As a customer I feel degraded this shouldn t be the way to treat their customers . As soon they sell you the car and have an issue they don t want to deal with you.

It was little hard to park -was very busy-but part service was very quick and nicely done.

Shoutout to Shawn Smith for hooking it up! Appreciate it!

I had a wonderful experience. I was helped by a young lady named Mercedes Reyes. She was very patient with me through the whole car buying process. She was professional, courteous and just outstanding customer service. Mercedes did a wonderful job and I m will be sure to refer my friends and family to her. She made the process very easy for me. Honda of Downtown LA is lucky to have her.

Miguel was really awesome. He was very professional and I just couldn t deny the deal. I recommend anyone who s looking to buy to give Honda of DTLA a shot for an unforgettable experience!

Mercedes was amazing! She understood my concerns and made me feel comfortable and knowledgeable on purchasing my first car!!
I highly recommend going to her and checking out the dealership!

Did most of my research online, but Mili Alaniz did the fine tuning when I upgraded my Accord this week.I highly recommend anyone to go to her, very simple and smooth process unlike other dealerships that I shopped around for. Love my new accord and getting a good deal on it makes me love it even more. Definitely going back soon for my second purchase. Thanks Mili!

At first i was a little disappointed to learn that Armando in Finance, and Eric in Sales where no longer working here since they where the ones that made my first purchase here amazing and an actual purchase!!...will always thank them for that, then i met another amazing person in Sales, ALEJANDRINA, that girl is amazing in this, she worked her magic and made my trade in/upgrade possible to the car i actually wanted, she answered all the doubts and questions i had, she worked with my schedule and was very patient with me, and cant leave behind the man that worked all the the numbers for me JARON, thank you for all ur help aswell, u guys are amazing!!..both of my experiences at HONDA OF DOWNTOWN where amazing!!..thank you all...:-):-):-):-)

Sergio is a helpful salesman. Great service and a great atmosphere.

Attentive service by Sailyn Cruz and manager Randy Boyd. Sailyn and the team worked hard to get the exact vehicle I wanted, even though it was 100 miles away. I was able to negotiate down to the price that I wanted to spend. I was happy about that, especially since I am a woman and sometimes women pay more for vehicles.

I had the Best experience in Downtown Honda with Mercedes she was AWSOME. Very helpful and informative. They have most defiantly made a lifetime customer. I recommend every to go.

Ivette Gomez was great! She was very helpful when it came to helping me get into the car I wanted. The only bad thing about this dealership is how much you have to wait to see a finance manager.

I came to Honda to get a car from the vehicle exchange program Briana Atkins helped me gave me an excellent service. If you are interested in getting a car, ask for it!

Our car sales agent, Joshua Velasquez, was very kind, patient and accommodating in negotiating with his manager on our behalf. The financial manager, Jeffrey Arroyo, was also very kind and generous in dealing with us. We got a great deal on our Honda CRV-EX. Thank you

If I could give this place 10 starts I would. They helped me get my dream car. You guys need a car you guys should go there they have the nicest staff ever.

Great experience. Carlos made sure that we had the best deal for our new vehicle. Will recommend him any day!!

Bad customer service super bad , the manager which is a old man in his 50s or 60s doesn't help any clients and he lies to his clients Corporate needs to terminate him immediately and the Valet guy outside is rude too, NEVER AGAIN COMING TO THIS HONDA!

Very good deal A first class service Haydee I left with my car a honda civic sport 2019. Very glad that I have sweated my third loan for the Car. I recommend Alex very good seller

Honda of DTLA so far has been great, I had a oil leak and it turned out to be a broken oil filter. I m glad that they didn t try to add more stuff to fix. So far I ve had a great and honest experience my service advisor was Victor Merino. He was very professional and had good Communication skills, I will definitely go back for my next services.

Great experience for me buying my first car, Mercedes Reyes was amazing. Would recommend to anybody looking for a great experience on purchasing a vehicle.

I wanted to celebrate our 7 year anniversary by buying a new car for my wife. Thanks to Sailyn Cruz it happen. He work with us every step of the way, taking that extra mile and not leaving anything behind. Now a days you don't meet honest people but not this time.I want to thank everybody that help us get our 2014 Accord Sport possible. I went to 3 other dealers and honestly they were not taking us seriously. Not Downtown LA Honda, they'll go that extra mile just to make their customers happy. No doubt they are the best dealer I've ever been to.

It was Quick & Easy process for someone that didn't have an appointment.

I was very surprised with the service I received. I am used to going to dealerships and not being well taken care but Eric Johnson made sure I felt welcomed & comfortable. He was very attentive and polite. He made sure to answer every question I had. I was pleased with the service he provided, I would definitely recommend this dealership to anyone. Now I'm the happy owner of 2016 Honda Civic.

Had a great experience Manny Rattu took very good care me defitnetly has my business

It doesn't work good then can't put away motor cable

New location is terrible. Service even worse. I recommend any other Honda dealership other then this location. I drove in as a walk in. Everything was going well, I got checked in. After 15 minutes of waiting... a representative walks up to my car to notify me that it s appointments only. There is about 10-12 representatives on the floor. It took 15 minutes of my time! I m a paying customer. And every other dealership does walk ins. Some of the staff look high, others look like they are on cocaine. Nobody is up to standards. Managers are nowhere to be found upon request. Also to lease a car here you have to give a high down payment regardless of your credit!! I recommend any other honda dealership. Low down payment! Walk ins are welcome all day. Good luck on your service here. And even more on leasing a car at this very poorly staffed location. Sad to say that I m an investor with Honda and for once I felt like I was nothing. Thank you honds of downtown Los Angeles for the experience.

I recommend going here 10/10 ! Especially if your a first time car buyer like I was I was helped by Rosa she s very helpful and make sure your clear on everything ! Honda will work with you ! I sugggedt you go up there and let them know your requirements and they will try their hardest to meet them ! Thank you Honda and Rosa you made This journey so essy for me

I went to purchase a 2018 Honda Civic from them yesterday -- the salesman who helped me (Reynaldo Guzman) was polite and knowledgeable, and did not try to oversell me on anything. Their financing office gave me a good deal on the car, and I was able to drive home with it the same day. The only word of caution I would offer is to visit on a day off or otherwise make sure your schedule is flexible, as the location can get quite busy (and they were apparently understaffed). I have no complaints on the quality of customer service I received, though.

I recently went to purchase a vehicle and I was assisted by Christopher Diaz, he was amazing and made the whole process so easy and stress free! The finance man who assisted us was also very great! Everyone here was so helpful and welcoming! Highly recommend this place!!

Purchased a car 2 months ago and still can't get the salesman to send me my vehicle manual. Seriously!

Bad services I was about 2 hours my car isn't yet after that I ask them they even have idea where my car was so bad , is scare because they don't know if someone even stole my car , after that wait another 1 hour just to oil change

I'm buying a new car tomorrow so it was great. There is the most beautiful woman I've ever seen working there. Soooo glad I didnt get her as my sales rep. She could have talked me into anything!

My experience at dealer ship was great. Great service, friendly staff, they will work with you, and earn your business. My sells men, was great Shawn Smith, he did everything he could to make sure I was happy with the car I wanted, I will give him 20/5 stars, the dealer ship should consider him for a management position.
Thank you HONDA OF DTLA!!!!!
2017 HONDA CIVIC

Everything was perfect up until the finance manager sat me in her office. She did not want to work with me. She mocked the fact that I was expecting to pay under 500 a month. Took me 3 days of trying to lease a car for them to end up More

Absolutely best experience buying a car! My sales rep, Frida, was nothing short of wonderful, and she made the entire time enjoyable. I would recommend her for anyone buying a car because she was extremely knowledgeable, genuine, and made sure the customer received the best service as possible. The whole dealership was practicing excellent COVID-19 protocol and social distancing, but it didn't detract at all from the overall experience. I left happy, excited, and most importantly with a brand new Honda Accord!

Never thought I buy a Honda ever in my life but man these people from salesmans to management made it possible, thank you Honda of Downtown Los Angeles.

Hands down one of the best experiences I've had at a dealership. I went in wanting to exchange my lease for a newer model and that's what ended up happening and that was all thanks in part to the amazing team at Honda Los Angeles and especially to Joshua Velasquez who helped me get the deal I wanted with extra amenities. It took 5 hours but I ended up with what I wanted and they ended up with a customer for life for how attentive and accommodating they were to all my needs and worries. Joshua took the time to explain everything about the car and what came with the lease. He went over every little detail to make sure that everything was the way I wanted and I couldn't be happier. Thank you so much Honda LA team and Joshua Velasquez for putting me into a new car (2017 Honda CR-V) at a great price! I strongly suggest that if you are looking for a new car, go see Joshua Velasquez as you will see that he works hard on your behalf to get the deal you want and deserve.

-Blanca

I took my Honda in for an AC issue. My Honda is just over a year old and under warranty miles. Now I had just purchased my Honda less than three months ago at a third big largest NonHonda dealer and purchased an extended warranty. It turns out my Honda AC was not cover under the Honda warranty nor the extended warranty I bought at the time of purchasing my vehicle due to natural causes. That s not all in my unfortunate experience with Honda. I had made reservations to have my Honda inspected at the Honda of downtown Los Angeles and dropped it off the night before then called the next to follow up. By the end of the day, I found out my car was never looked at.
I ask the service adviser if there where busy I can take it out and take it to another Honda. Well, I have to pay out of pocket for a new AC. Wait, there s more. I ask is there s anything I can do to prevent this. The service agent said there s nothing we can do to avoid this. So this tells me it can happen again. Not only was this unfortunate news. I had to ask Honda to inspect two other issues that they said warrant there. I still have does problems with my Honda and feel I have just pushed aside. After a week, I had a miss call to follow up over the phone on my experience with Honda. I work 9 to 5 pm, and there s no way I can be on my phone. I left a message to have a callback, and I never received any callback not a pleasant first-time experience.

Awesome car buying experience. Christopher Diaz was extremely helpful and knowledgeable!

Not only was Claudia welcoming she found me a great deal for my trade in. They have superior customer service and have affordable prices!