Hilton Sandton

Hilton Sandton Review

Reviews 1272
4.4
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E
3 years ago

I and family stayed for 8 it was really nice tym w...

I and family stayed for 8 it was really nice tym with children,safe environment and above all charming and professional staffs but a bit disappointed with service at the poolside bartaking too long to be served, ,otherwise HILTON SANDTON is a place for my next vacation

m
3 years ago

No1

I
3 years ago

Starts with a great location in sandton central to...

Starts with a great location in sandton central to everything of importance, safe underground parking with very clean and well kept grounds and lobby, the staff are helpful but could be abit friendlier with their communication, the conference room was big, well ventilated and good lighting.
It was situated next to what sounded like a kitchen, minimal interruptions but enough to distract 200 people for a few seconds.
I'm giving it a 3 stars because it's got great potential for improvement with those finer details. All round really nice hotel and I would love the opportunity to spend a night or two there one day.

A
3 years ago

Sandton City Hilton Hotel is a luxury hotel in the...

Sandton City Hilton Hotel is a luxury hotel in the Hilton brand located in Sandton, Jo'burg.
Great continental meals
Executive rooms and facilities
Nice view of Sandton City
Excellent customer service and state of art facilities.

S
3 years ago

Great

W
3 years ago

I ve stayed at Hilton in other cities but this one...

I ve stayed at Hilton in other cities but this one was very disappointing. Upon arrival, our room a/c controller mounted on the wall wasn t functional, being winter and with kids I needed to use the heater option, I asked for it to be fixed and was promised it could be done the next day. It wasn t fixed, got back that evening and called to ask, they sent someone hrs after at 8pm with a ladder, started opening up the ceiling to fix things, dust falling off and the bed was a meter away .

We had paid for 4days with our credit card details but upon arrival I couldn t find the pouch with my cards&money, I asked if I could use the card details I had used to pay for the hotel, to pay for dinner or room service so that my kids couldn t sleep hungry, the lady declined. Only after my husband called hrs after to request the same thing did they accept not sure what was different between me requesting and him requesting, apparently all he had to do was send an email with the details, the same thing I had requested.

Only reason I gave this place a 3 star was the friendly staff at the restaurant.

I will never again go back!

R
3 years ago

I truly enjoyed the attention to superior and pers...

I truly enjoyed the attention to superior and personalized service that I experienced at the Sandton Hilton.

In particular the food service was exceptional. I was always greeted with a smile and cordial manner by Bongi, the foodservice concierge. She made it a point to call me by my name and inform all of the service personnel of my name. She personally searched for a table for me during a busy period, and always asked how my day and evening was upon greeting me. Her beautiful personality and professionalism added an element of enjoyment to the wonderful food service and menu.

Rafilwe provided excellent service for my breakfast dining. He always supplied my needs as far as beverages, and special requests. His diligent, caring and professional manner impressed me and I could tell it was a sincere passion for excellence and superior service that drives his conduct.

L
3 years ago

Great place!

Great place!
Comfortable and clean.
Really great service.

J
3 years ago

Attending a conference: lovely facilities and envi...

Attending a conference: lovely facilities and environment. Unfortunately the tea and lunch organisation is not up to standard. One service point for 150+ delegates, no cutlery, empty food trays, impracrical beverage serving areas (server iso of self service) makes for a frustrating experience

M
3 years ago

Very nice facilities, parking easy and food excell...

Very nice facilities, parking easy and food excellent. However the waitresses are clumsy and at our table a glass of drink spilled on a guest and when removing my plate my knife fell off the plate and onto my lap which left food on my suit pants and marks.

Hilton Sandton

Hilton Sandton

4.4