I ve stayed at Hilton in other cities but this one...

I ve stayed at Hilton in other cities but this one was very disappointing. Upon arrival, our room a/c controller mounted on the wall wasn t functional, being winter and with kids I needed to use the heater option, I asked for it to be fixed and was promised it could be done the next day. It wasn t fixed, got back that evening and called to ask, they sent someone hrs after at 8pm with a ladder, started opening up the ceiling to fix things, dust falling off and the bed was a meter away .

We had paid for 4days with our credit card details but upon arrival I couldn t find the pouch with my cards&money, I asked if I could use the card details I had used to pay for the hotel, to pay for dinner or room service so that my kids couldn t sleep hungry, the lady declined. Only after my husband called hrs after to request the same thing did they accept not sure what was different between me requesting and him requesting, apparently all he had to do was send an email with the details, the same thing I had requested.

Only reason I gave this place a 3 star was the friendly staff at the restaurant.

I will never again go back!