Hilton Riverside/Hyatt Regency N.O. Reviews

Wonderful stay in a wonderful city. It is truly a food paradise. Dave in the 2nd floor public belt bar went above and beyond to make sure we got to experience the best of NOLA

Food at the bar is quick and the rooms are clean. House keeping is helpful and responds to requests.

The food is great and very convenient if you don t wanna leave the hotel.

Excellent. They give everything that even person needs.

Super restaurant and bar, fabulous oysters chargrilled. Excellent wait staff. Drago's...

I would give them 5 stars but I feel I was mislead. I reserved and paid for my room a week in advance only to get there and find the king bedroom I wanted and paid for was all booked. So I was stuck with 2 queen bed. I also asked for a city view instead I was stuck looking at a parking garage wall. The staff was friendly and the room I did get was very nice as well. Just wasn't what paid for.

Using the health club for the event, the service was courteous and helpful. The men's lockers and bathroom facility was clean and maintained. The courts in which the event was held was not clean prior to the start of the event.

Did a pre-cruise stay, riverfront view. Views were great, room was a bit smaller than expected for the price point.

Stayed two nights. The location is good but the service was poor. I never recieved house cleaning service so that means they didn't provide coffee. When I woke up and didn't have coffee on day 2, I was a little upset. That's why I give them 2 stars.

Convenient location, friendly staff and great view of Mississippi River from the room!

The view of the Mississippi River is so beautiful, day or night. The rooms are nice and comfortable.

Why stay anywhere else? Close enough to everything, but away from it all when you want some peace and quiet. Very comfortable. Their staff are very friendly and helpful.

The hotel looks clean, but I am not sure.

My colleague who is also staying complained about ants in the bathroom.

My room was on the 8th floor. One day I saw two big roaches around TV set, and I complained. The hotel moved me to a new room on the 10th floor, and I found roaches in the refrigerator area. I reported the incidence, and the hotel wanted me to move to a new room again. They were not very friendly.

I did not see any point in moving, because if you see a few roaches, the hotel is infested with roaches.

Think of its restaurant - Drago's in the hotel. Its kitchen is probably full of roaches. I dined there, and I don.t feel very good about it.

great location, and very good spot for tourist to stay, safe and close to everything

I have worked and stayed at this property many times. Always a good expirence. Plus you have Drago's downstairs:-)

Service is very good, but the layout can be confusing. Having the riverside mall attached to it is great too! Wi-fi is a weakpoint however.

I went there for the charcoal oysters, they have the reputation of being the best in the city. They did not disappointed!

Generally good and well maintained. However they have devoted so much space to meeting rooms, that the only restaurant is jammed. Even so it's big, with open tables. but not enough staff so there are long waits for a table. It's a fish restaurant, which is OK, but there are few choices other than fish. Odd for a major hotel.

Hotel was quite, but very immaculate and clean due to coronavirus. It felt like we had the floor and pool to ourselves.

The rooms are pretty good, no complaints here, comfortable beds, very clean

Great service, clean rooms, what more could you ask for?

Beautiful view of the river/traffic. Watched the sun ruse with coffee, while the ships passed.

The hotel is HUGE with a beautiful lobby area and great access to shopping, dining, entertainment, and the trolley to the French Quarter. BUT...when you get upstairs to a room I remarked to my husband that it made me feel almost a little sleazy...like we were at a no tell motel on the sketchy side of town. I routinely bring along cleaning supplies, and this is one of those times I m SO GLAD I did!!! I wiped down EVERYTHING in there and used quite a lot of Scrubbing Bubbles in the shower and sink areas. (I m not a germaphobe or neat freak. I promise! It was just, frankly, gross.) The bed was the exception as it was nicely made with seemingly clean, fresh bedding. Very comfortable, too! Also on the plus side, there were lots of electrical outlets for our various devices. I was particularly appreciative of the plug BENEATH the bathroom vanity which is a rarity. The furniture, drawers, and cabinets in the room and bathroom were abundant (something a traveler appreciates when staying a few days), but they were really showing their age. The elevators ran pretty fast, something we also greatly appreciated. The housekeeping staff was very nice when they came around each day, but the concierge folks were curt and almost condescending. We didn t eat in the hotel restaurants, but we did have food provided for several conference events. Not the best I ve ever eaten, but not the worst. Overall the stay was OK. That cleanliness issue really needs to be addressed, though. Kinda scary!

Horrible experience.... 230 dollars a night room . mold in the bath room shower. coffee pot was broken in room. Mirror was old like it in really old houses. Furniture was old and scraped up and laminate was separated from drawers . Wallpaper was coming off . Breakfast was 50dollars didn t come with room, 12 dollars to use gym , and 44 dollars to park .

Very helpful and friendly staff. Clean rooms and comfy beds.

I recently visited NOLA for St. Patrick's Day and stayed here with cousins. Room was nice and spacious for the three of us. Our bathroom tub was clogged to the point that there was a puddle of water every time we showered. We called guest services FOUR times for them to look at it and though someone left a note saying they did, it was never fixed. Also, you have to find affordable parking in the area if you don't want to spend $40 a night so be prepared to walk.

Airport hotel quality.Hideous 44 a night parking. Hilton does it better elsewhere

Very nice hotel. There are a ton of things to do right next to the hotel. Room was very clean and they clean it quickly and regularly. Staff was very friendly. Beds were decently comfortable.

Disappointed in room availability and front desk staff at check in. Was traveling with my family (2 adults, 2 young kids) and my inlaws. Had made a reservation for 2 separate rooms with 2 queen beds in each room. At check in, we were told the rooms with 2 queen beds were unavailable, but we could get "2 kings" instead for the same price. We were under the impression that meant 2 kings in each room, especially since we were standing there at the counter with our kids. Got up to the room and it was only 1 king bed. No sofabed or rollaway bed. So the 4 of us had to share the 1 king bed - not a very comfortable situation with 2 little kids rolling around and kicking for space. Why allow someone to make a reservation for a room type that isn't available?!? Otherwise clean and a great view of the river.

The only thing wrong was the Asian guy tending the bar he really didn't want to serve me other than that it was pert

Great hotel my view was of the bridge and downtown gorgeous

Good location, adjecent to mall and casino with a trolly stop nearby.

We appreciated a 4day stay here while attending a professional conference. Bearing that in mind, the resort was around the other end of the Riverwalk outlet mall, but was a fantastic way to walk toe the conference daily (indoors and A/C nearly the entire way)! It was also situated in the convergence of Poydras and Canal streets, adjacent to the French Quarter.

This is a great place to stay close to the MSY . A little far now from the new airport but is worth few minutes drive or ride . Great service , exceptional amenities , neat lobby and the restaurant is good .

Always pleasure to stay here. Convenient location, and if you can get a room overlooking the river, that is a treat! Watching the ships, tugs, etc. Make that extreme turn is fascinating!

We were participating in a national journalism convention. Great place and awesome experience!

This hotel will charge you taxes even after you paid all of your fees prior to arrival. When asking the front counter lady Lesile why, she was very rude. Kelly, the manager, was equally unhelpful. Said it was due to the group rate, we have stayed other places with same group and never had an issue. This hotel will take your money.
Troy, the server was excellent, the others will not attend you if using the continental breakfast coupon.
Goose, the concierge, was a great source of information on the city and will find out answers if he doesnt know.

Lackluster room, clogged bathtub, keycard kept getting demagnetized, too long of a line at front desk all the time.

Nicely updated rooms on executive floor. This is a very good location, located in the Warehouse/arts district. Short walk to the French Uarter.

Location next to the river and within walking distance of various points of interest to include St Louis cathedral and Jackson square.

Great staff, great rooms. I was here for a conference. We had a great experience.

Attending a Mardi Gras Ball. Room was great, service was great. Drink prices were ridiculous. $8 for a domestic bottle!

Great location, walking distance to ferry, paddle boats and the French quarter. Rooms are good, pool is small but functional.

Very nice hotel for conference events. Excellent staff.

Nice location easy to get to from the convention center

Not up to expectations of the Hilton brand. We found shards of glass in our room after my wife stepped on a piece. Called the front desk and they upgraded our room which was nice. Staff is friendly but the housekeeping doesn't do the best cleaning. For the price i would expect more.

I work at the Hilton Riverside and I think that it's a great vacation destination.

Stopped in for chargrilled oystas and as usual was not disappointed. Service behind bar was slow but food quality made up for it

Very pleasant stay so far. Delicious snacks at the coffee shop

Hotel was nicer than expected and room was clean and we'll kept. We didn't spend much time with hotel staff but they were reasonably friendly. The Public Belt was great for an in-hotel bar. The Marketplace (in hotel convenience store) and service at their "continental breakfast" ruined their chances for 5-stars. Both of which you can easily avoid.

Rooms could be updated. Easy access to convention center

I was there 4 years ago, very elegant hotel, employees very accommodating, going back for another convention 8/2016

Look nice. Didn't stay here but went inside for a bit.

Attended a conference. IT staff very friendly willing to help and assist. Bell staff rude. Parking garage dark and dirty. No staff to assist must pay with credit card. Really Dangerous for line females

It's a room. Overpriced because it's in the city. Pillows smelled like mildew and the adjoining rooms can make for disturbed sleep. It's nice that the hotel is centrally located to lots of good eats and has direct River walk access.

Loved my stay at this hotel. Conviently located. It's always busy but it's never loud and having Drago's in the was everything!

Great place to stay, close to casino and places to eat.

Good location to discover downtown New Orleans. Overpriced for what you get.

Facility is beginning to show a little age but still a fantastic place to stay.

This is a great Hotel, many bars and Dragos resturant which has fabulous food. Location is right on the Mississippi river close to everything.

I had a nice stay. I had room service the first night there and the short rib was good. I had a bulb go out in the bathroom. I used there text service and it was fixed within a day. No complimentary breakfast though and the breakfast cafe was a bit pricy for the buffet. Complimentary WiFi was provided (I think because of the conference). The room was quiet and comfortable.

Visited for a work conference. Great location, wonderful staff, ballrooms were great areas.

Nice place within walking distance to about everything you need to see like French Quarter and sports stadiums. Good restaurants inside and nearby. Rooms could use some updates, but have plenty of electrical outlets.

What an amazing experience. Clean hotel great bar area for after dinner thinks. Great location, only 1.2 mi from bourbon street and the french quarter.
Would definitely stay here again

Great location. Very clean. Friendly staff. Decent price.

Was treated like trash...food was either spoiled r raw.

This place can handle big crowds. Great service at the main bar and lots to do. Very convenient to everything.

I've stayed here a couple of times the first time was amazing. However the next time they double charged my credit card. After bringing it to there attention they only refunded a portion of what they owed me.

I love this place mainly because it has Drago's, is connected to the mall, and of course its on the riverwalk. I stayed there the first time I went to Nola and frequent there ever since!

I was in town for a conference here and the space was perfect for our very large group. Staff were great and meeting rooms were always ready to go when needed!

My room has this strange half window. It starts at the floor and only goes halfway up. I can't really see out. Then I got woke up at 5:15 by a train whistle right under the room. Not really impressed.

I expect to have a home away from home when I stay at hotels. For some reason, this hotel decided to allow construction to occur from 6am. This wasnt particularly a problem, but allowing it to continue till midnight, with power tools drilling into walls baffles me. Especially when I have to get up at 4am for a flight.If I was asked how my stay was when I checked out, I might have vented to her instead of on here.

I won't be staying here again.

Great hotel, they do everything well. Location is right in the heart of it. Easy with early check in and late check out. Maids were great too.

Attended travel volleyball tournament here. The place is enormous, very nice building!

Great stay! Wonderful service from (Brandon?) At the bar in lobby!

Room was alright, the complex is enormous and s but like a maze trying to find the rooms. It's a bit far away from real New Orleans food choices and the tram station outside would have been nice but it was closed, however you can walk through Riverside along the aquarium to get over there.

Went there for mechacon. They hosted it amazingly from an attendee's perspective. Everything was well spaced and I got used to where everything was very quickly. It was very nice as well. There were skylights like wherever they could fit some and it made for some pretty cool photos.

When I returned home I realized someone who had access to my room went inside my travel tote and took a box set of exercise DVD's ($80's worth). I immediately contacted Hilton Security, gave them all the information requested and was told they would get back to me within 2 days. 5 days later I have yet to hear back.

The bartender at the restaurant on the first floor delivered horrible service. He was unfriendly, refused to speak to us and was irritated when I had to ask him 3 times for a glass of water, and 2 times for a refill. He gave my husband the wrong order and was visibly upset when we requested he take it back. He walked away and we had to flag down another bartender to take care of it.

The coffee shop on the second floor next to registration promotes hours they do not honor. The executive lounge on the 26th floor promotes wine/beverages at 6:00 pm but does not honor.

Although the location was convenient, it is not worth patronizing a hotel that has a rude staff, things go missing from your room and you can not get a cup of coffee without walking outside. With so many choices in the vicinity, we will not be staying at this property in the future.

Nice place. Close to most things you would want to do in New Orleans and trolley lines are right here

Good spot, clean rooms, nice staff, close to local attractions