Hilton Riverside/Hyatt Regency N.O. Reviews

Right on the river walk, outlet shopping, and great restaurant inside. Very happy!

Pretty hotel with a great restaurant downstairs. Central location, you can easily walk to the most popular New Orleans spots.

Parking at the Hilton is convenient for access to the warehouse district and the river walk. It is also well lit and clean.

Nice hotel, with good access to the convention center and shops

Great hotel very comfortable. Has a very nice resteraunt and bar. Got a last minute room on Mari gras for 200$ you cant beat those prices

Great room, facility and location on the river. Streetcar stop right in front of the hotel.

We had a great meal at Drago's. The chargrilled oysters are delicious, as are the very tender fried gator bites.

It was a very nice hotel. Only complaint I have is that when we first arrived we saw like three bugs.

Riverside shows what the Hilton name stands for the staff was EXCELLENT from the Mr. William who helped me make my ladies stay special with delivery of roses, Ms. Lori Housekeeping supervisor who will ensure that your stay is superb, and Ms. Lora G. The housekeeping manager very professional and always happy and smiling, we enjoyed our stay #2733 wonderful views of the Mississippi ,Drago's Chargrilled oysters are DEE-lish a great time in NOLA.

We checked into a room a little early the room was clean it's a great hotel but I feel like it maybe wasn't quite as clean as it was supposed to be as we were missing some of the bathroom toiletries.

I use the parking lot daily and it always had ample parking

Although located in a lovely and accessible spot, this hotel hasn t been updated in years. The AC and refrigerators weren t quite working and the decor/environment was very dated. I didn t eat at any restaurants and staff was very nice.

Beautiful hotel with good access to the mall and convention center.

Hard to find even with GPS. You become use to looking at signs above the doors while driving there. Their sign is up high on the side of the building.

As far as conference space goes, the hotel is very nice. Great catering staff. However, the hotel doors lack character. It's purely a business venue.

Very nice hotel with connected access to the large mall In The basement. It also connects to the board walk. If you stay here do your self a favor and get a room that faces the river, it was fantastic watching the boats roll in and out. I also felt very safe here

We were very happy with our stay. The room was very clean and had a spectacular view of the Mississippi River and the crescent city connection bridge. We would definitely stay here again.

So happy we stayed here!! Our rooms were awesome and the front desk was so helpful! We wanted adjoining rooms and they worked with us to get that. We had a river view, which was great. They have two pools. The first we went to was odd and not deep then we found the other one and it was perfect!

This was the 2nd time I've stayed at this property and I enjoyed my stay both times. The staff were very friendly and helpful, the atmosphere was pleasant&enjoyable, and the rooms are very comfortable.

Excellent customer service and well appointed rooms.

Parking is half the cost of the room itself. Parking garage seems unsafe/dangerous. Our key cards never worked and we had to go to the front desk multiple times to request new ones. Room had poor AC and awful bedding.

Very nice resort, incredibly busy. Staff ver helpful

Still a nice hotel great bar the public belt conveniently located

The location was walking distance to the French quarter and the central business district. It also very close to the casino and right on the trolley line. IT ALSO has a great restaurant Dragos in the building.

Great services, good location and very nice looking.

As nice as you can ask for in the quarter. Good, not spectacular.

Visited friends who were staying there. It was a beautiful room at a great location. Right near the French Quarter which was also super convenient.

Usually this place is fabulous but this time not extremely satisfied!

Well very disappointed in my stay here never have a problem with hilton hotels chains they won't give me my points for my stay . train wake you up every night . management and security not friendly and don't care about your complaint . my friend almost die here waiting for ambulance management past the ball to security .i will never pick any hilton hotel even if my company sent me .

For the price I paid I was expecting the rooms to be better. The walls were scratched and the view from our room was nice but the seagulls pooped all over the window. Staff up front was rude when checking in.

Clean rooms and close to everything. River view is nice

Room was nice staff was nice. Everything to do with Hotel itself was great. For the rest of the stay, people running up and down the hall hooping and hollering at all hours of the night made sleep a little harder to come by.

I love this place! This bed is very comfortable! We are going on a cruise tomorrow today, and we slept on an very comtrable bed! If u are close to this hotel, i highly recommend you to sleep here! There is nothing bad. The air-conditioning is very relaxing too!

Great service! Right next to the outlet mall and close to the river walk

The experience I had the this hotel was awesome and my room attendant help me so well and cleaned my room to perfection her name was Chiquita like the banana that's how I remember thanks so very helpful I would recommend this place nice cozy clean convenient and quiet

Great hotel, clean room, friendly staff, and mall that is connected to it is really nice

Beautiful hotel. I attended a Mardi Gras party and the catered food was terrific

It was pretty good. Had a few problems with Valet. It's good if you're looking for a cheap over night in a clean hotel.

Really nice hotel where the winners of the Sugar Bowl stayed.

Great location. Love the seafood restaurant in the lobby.

Great service! Only complaint is black grout in shower

I have stayed there numerous times for a convention and I enjoyed my stay each time. I like the fact that it is connected to the Riverwalk if you want to do some shopping. What I hate is that stuff is overpriced inside the hotel stores.

The lobby area looks like a place for business meetings and conferences. It seems the hotel is divided into 2 parts - the high rise tower and another side. The other part didn't look so good. Our room was clean. Washroom was on the smaller side. The drapery and furniture are nice. Service left somethings to desire. We had to call multiple times and wait hours for a microwave to arrive in our room. Since we were with a baby, we needed that. They sent a broken one first, without bothering to install it. So we had to send it back and request for a new one. It took several hours before we could heat food for baby.

Nice! Great location. Rooms are a little small but amenities are good. Quiet and staff is excellent!

Excellent stay, professional staff, clean rooms. The bar was nice and in house dining was phenomenal.

Best location loved my stay they treat you with excelent service

Great location , clean , good food and Great service. Never disappointed

0 Star. This Is A Horrible Place To Stay. Ugly. Dirty Rooms. Noises Everywhere. They Charged For Everything Additional. Parking Full of Trash And So Dark. We Are A Military Family. I Prefer Stay In A Guest House.Never Come Back.

Bad tasteless rooms and lobbies, expensive, charge you for everything including access to the gym. Restaurant food was insipid at best. Avoid if you can.

The food at Drago's is amazing, chargrilled oysters!

Great views but rooms are aging and could use some renovations. Not bad for short stays, but don't expect luxury, modern accommodations

The location is perfect, but for $400+/night I expected better than that. Very outdated, bad smell coming out of sink drain, no shampoo and no conditioner (empty bottles attached to the wall), not even water bottles for $400+/night - seriously? Similar to Motel 6 quality hotel, but for $400+ Never again! Did not expect that from Hilton.

Room is ridiculously hot, but we have a room that gets the evening sun which heats it up and the AC cant keep up. Charged 100$ for parking when the sign says 45$ a day. Woke up with an extra 44$ charge on my card for no reason. No wifi and you can hear all of the traffic. Room is super clean and bathroom is nice. Bed is comfortable but everything has feathers(which I'm allergic to). Very conveniently located!! Several tourist attractions and great restaurants within 10 minutes walking distance. Staff was very friendly and helpful.

This was our first time in New Orleans attending a conference and we decided on the Hilton based on the list of reviews. We wanted a location that was convenient to the convention center, French Quarters, tourist sites and street cars - this location was perfect. We walked to the convention center in about 10 minutes outside via the street or if you want to stay inside to avoid the heat/rain you can take a longer walk through the adjacent River Walk shopping mall.

We walked to French Quarters on our first day. During the other days, we took the Street Cars to the WWII Museum, up canal street and to the Garden District. It was fun to take the Street Car on Canal Street all the way to the end and then back again. This gave us a good picture of the city and local people. All of the street car stations are walking distance from the Hilton. The waterfront streetcar is located next to the Hilton front entrance.

The bathroom seemed small for an upscale hotel, but our room was very nice on the 24th floor with a wonderful view of the city. King size bed was comfortable and the towels were fluffy soft. New Orleans is a hot/humid city and we were able to keep our room cool and even cold at times (the way we like it coming from the north). The Concierge at the Hilton was very helpful with ideas for restaurants and points of interest. They recommended Muriel's at Jackson Square on or first night and the food was very delicious- it was an excellent way to start our stay in New Orleans.

Service was nice and the restaurant in the lobby was amazing nice carbine and good good

The front desk staff was exceptional. Antoinette took great care of us and worked to find the best room for our needs.

Beautiful hotel, but room was humid and stuffy upon arrival. It was fine after adjusting the air conditioner

Great hotel, comfortable rooms, food and drink quite pricey

Nice staff and decent rooms. It's helpful to know that there are trains that go by right next to the hotel that you can hear. I like trains so not a problem for me but people do complain.

Spectacular friendly service and a wonderful view of New Orleans

Staff was friendly and very helpful. Had a plumbing problem in the room at 3 A.M. notified the front desk and the issue was promptly resolved. They even upgraded me to a suite for the rest of my stay. We had a wonderful stay would definitely recommend this hotel.

Always a clean and nice place. When we go to the river walk we always love to park there and eat at dragos.

We went there for listening about degging for cold, silver and other things. That was my first time there but the people were nice and helpful.

Loved our stay here! Room was very clean and nicely decorated. The staff were very friendly, helpful & knowledgeable about the area. I wish I had gotten the name of the maid that cleaned our room, she was very attentive and made sure we had everything we needed for our stay.

All the amenities you expect from Hilton, with the perfect location for being in NOLA.

I checked in with a friend of mine we were given our room keys. When we got to our room on the 13th floor we entered a room that appeared as if someone was already occupying the room the bed was unmade and the TV was on. We phoned down stairs to inform them that this room is not ok with us. We were moved to another room , the room was made up and we thought that everything was ok until we discovered someone else had left their dirty socks behind the drapes. Obviously the room was not thoroughly cleaned. I complained and I was told that management would come up to the room to speak with us but no one came. I am very disappointed in this Hilton's service. On our second day there we went out for about 4 hrs upon Our return the room still was unmade. After phoning down stairs someone was sent up to clean the room, there was no vacuuming and dirty dishes were not removed we could not communicate with her because she stated that she could not speak English. I will never stay here again.

Breakfast buffet was delicious and rooms were lixurious and spacious

Parking is incredibly expensive at 35 dollars a day, and wifi access in the rooms is 14.95 and you can only connect one device. The soda machines are 2.50 for a 12oz can. There are also no microwaves in the rooms. The room was clean and the beds were comfortable, but making everything ridiculously expensive does not make a hotel a "luxury" hotel. I wouldn't recommend this hotel to anyone in the future.

I liked the hotel, the staff and the location. Unfortunately before my arrival they had to change my reservation due to some renovations they were doing. I had to move to a different hotel in the middle of my stay and move back to Hilton. This was a HUGE inconvenience. They did make accommodations for the inconvenience. The staff here were a lot more professional and attentive than the Marriott (where they moved me) so as long as I don't go through that again I would stay here again.

The staff was that i encountered were pleasant except for the rude young lady at the desk the morning i checked out. Thank goodness i didn't have to wait in line to check out. I utilized their express check-out by sending a text letting them know i was leaving. They emailed me a copy of my bill. The room was small, but it didnt matter as i was rarely in it. The view was amazing. Guests can choose between city or river view, i chose river because i love the water. The hotel is directly across the street from the Harrah Casino. It shares a building with an outlet mall (Guess, Coach, Puma & more) and has the river walk behind it. There's a lot to do in the hotel and it's blocks (walking distance) from the French Quarter, Bourbon St many tourist hot spots without being too close for those who want to stay near the action, but not right in it. I received texts from staff throughout my stay either saying they hope i'm enjoying my stay or asking if i needed anything. I would stay here again

Nice hotel and the staff really seems to work hard to develope a welcoming atmosphere.

Not so good of services needs impressive change of venues

Room 5100 and 4099 is where my family and I stayed and never again will we stay here. The key cards never worked. Had to keep getting new cards. At one point security had to open the door. The fridge did not work and I had an infant who needed milk. Noisy and too much construction going on. Okay to sleep and shower but for the money you pay, service should be better.

Great rooms and views, good staff, and walking distance to a lot of stuff.

Great Hotel... I wish they had a better shower instead of a tub though.

my sister-in-law spent a weekend in august at the hilton and thought her car would be safe in the valet's hands but when she got her car back she found a huge scratch running the entire car length on the passanger side, you would think they would be responsible and pay for the damages but they are denying payment, i'll be letting everyone i know how the hilton riverside treated my family

Over priced bad experience shower curtain broke causing injury to arm

Great conference facility. Very nice location and staff.