Hilton Metropole Birmingham**** Reviews

Great hotter, excellent facilities, and quality food.

Attended a two day business conference. Excellent venue for large groups, extremely efficient staff, excellent food and accommodation. Well done to the Hilton conferencing and events team!

Not impressed, sadly the staff were a little rude, not enough to be sacked, but they just showed no genuine interest in helping, they just want to finish their shift with little effort.

Very noisy aircon in corridor no instructions on how to use the air con in the room which was very cold. Great staff all the rest rest good

Big hotel always busy with conferences, Award Shows Parties etc.. Lots of parking but have to pay for it.

Hello. We have just returned from an overnight stay in Hilton Birmingham Metropole.
The stay was magnificent. Each member of staff was genuinely courteous, friendly and very eager to help.
This is what makes the difference between a plush hotel and one which is plush and inviting and pleasurable. Well done to all of you.

Nice hotel, loads of halls for hosting exhibitions.

The bar in the lobby area has an excellent selection of spirits and really great bar staff. They're able to make almost anything we've asked them to and it's not too expensive unless you have a very pricy spirit.

Attended for conference, good sized rooms and plenty of space. In the heart of the NEC area but can't comment on rooms as didn't stay.

Good rooms however you'll be paying airport prices at the bar.

Somewhat underwhelming. Courtesy bus from train station only holds 7 and the driver mislead us into believing there would be no more buses. Reception staff curt at best and the dirty wine glass left in my room was a disappointment. Good food though.

I was expeting more for 150 pound, the room was very small, and everything was very old, dark, the bathroom was same. Breakfast was extra, I will not going back.

Reaallly have to try the mushroom venison pie! Just great!

Been on Latino Motion event, was great, but after Hilton expected much better than dirty, stinky toilets..

Room ok
Bar service lunch time not so good
But staff friendly just the wait
If have meeting can be stressful

The hotel is close to the NEC, Resort World, and the airport. No need to take the taxi, nor bus. However, The choice in the "executive lounge" was rather disappointing. WiFi for 3 days costs 34 pounds (or around 60 euros), but it is really, really unstable. If you wish to be connected, go to the executive lounge (if you have access). However, it's highly recommended to acquire the WiFi for free, as it's really not worth your money. The same counts for the room, they charge you around 200 pounds a night for the room we booked, yet the room was not "executive". In addition, the cleaners did not clean the rooms properly (they did not change the towels, did not empty the trash can), so another disappointment.

Nice hotel, clean and friendly staff, good location

Not very nice place to stay outsides ugly and the room has no air conditioning after asking for a new room it took ages to get the new room key had to go down and get it ourself most of the staff where nice. Not a very present stay

Access to this hotel was a nightmare they had closed the access road and not bothered to show diversions! This is a massive hotel and I was attending a corporate xmas roadshow. I was able to pre book parking so the automatic barriers recognised my car registration. I was disappointed with the refreshments provided to delegates when they arrived. It is totally unacceptable to provide no milk or sugar or English tea bags with your hot water and coffee because of delegates demands why are staff not monitoring this!! Lunch was equally disappointing with hamburgers, hot dogs, pizza or over cooked fish offered in horrid cardboard containers with plastic flatware.I appreciate that the organisers chose this option but such a pedestrian choice shouldn t be made available in the first place. The hotel feels very 90 s in its decor and needs a refresh. The swing doors to the venue wouldn t lock and kept swinging back which could pose an evacuation problem in case of a fire. On the plus side the audio visual and auditorium was excellent although it would benefit from tiered seating

Rooms for single occupancy and relatively small but newly refurbished and cleaned. Restaurant was full at 7.30pm, just a joke! service at the bar-restaurant was chaotic... Just a very hotel...

Habitable room, moderately clean bathroom and poor TV reception. No recommendation

I attended an awards ceremony and have to say the service was very good, and the food was excellent.

Went here for a convention, food and bar had been great

Brilliant if not a bit chaotic parking machines a nightmare

Fairly standard Hilton, certainly as far as room is concerned. What makes this different is the friendlyness of the staff which is surprisingly good for what you normally get from a large hotel.

Had an amazing stay. Minutes walk from NEC I stayed to go to cake international. I had a twin room it was spotlessly clean the breakfast was amazing.The staff were very professional and e freely helpful. The concierge watched our bags on last day so we could go to NEC all day and pick them up before we left. I will stay there every time from now.photo is of amazing work by Emma Jayne from Aberdare

Great place to have an event nice atmosphere loved it

Clean room, friendly staff, room was smaller than expected and all open but was finished to a good quality. Simple and standard breakfast.

I have mixed feelings about the hotel: it is very modern and attractive, and the staff are excellent. However my visit coincided with one set of the lifts breaking down, which was a nuisance though the stairs were perfectly good once you found them. Besides, that could happy in any hotel.

No my issue was that the room was extremely warm, because the weather was. Unfortunately the aircon was noisy so we opened the window - and then realised we were very convenient for the airport. ;) Also there was some ornamental fountain that makes quite a noise out the back. Neither are the hotels fault.

The hotel is large, modern, sterile and perfect for the NEC. So large it is easy to get lost, but once you find breakfast it was worth the journey.

If you need a hotel near the NEC o would definitely recommend the Airport Hilton; first rate for conventions, absolutely perfect. If you are looking for cosy comfort, a romantic break or cheap look elsewhere. Still very good at what it does.

Nice hotel with good facilities, but it is now showing signs of its age. May benefit with modernising. No FREE WiFi, but FREE parking with a lot of spaces.

Great hotel we keep coming back as the service is second to none ,every member of staff are helpful

Was a fan but room this time was a joke . Never again

Staying for company function. Ok-ish room clean but dated, poor TV quality and selection of the entertainment. Evening meal served was great while breakfast not so much. Smell in the room and corridors putting off - however, this may be very subjective. Located very conveniently.

This hotel is is ideal for central exploration, near motorway and train station

Very unwilling to accommodate dietary requirements and made it feel like a real problem for them. Didn't eat, went to bed. :'(

Executive room looks a little tired. Rust round bath plughole and the shower isn't as clean as most would like even though it's just hard water marks. Beware of clicking onto any booking emails to explore the upgrades! I'm not sure, but I think it assumed I wanted to although I was only looking. Couldn't find any cancel button! . I could be cynical and say I suspect it's company policy but it's more likely to be an IT cock up in their favour

Love this property, fantastic service, comfortable bed and great food.

It's a Hilton. All the benefits of a big hotel chain. Sadly you have to pay extra to park and the car park is an odd shape. No problem in a car, but if driving a commercial vehicle anything over 7.5t will struggle to make the turns

Good hotel. Dated decor, but clean. Professional staff :)

Have stayed in alot of Hiltons hotels and by far the worst rooms. The only thing holding this hotel together is the staff. Liam on concierge and the ladies at breakfast were extremely friendly and helpful. Rooms need renovations badly. Stayed in executive rooms and very standard. Twin rooms are very small with on of the beds sloping.

Love this hotel , been here loads of times, and you get the best breakfast anywhere.

Clean hotel with good food just don't forget to remortgage the house to buy drinks in the bar

I visit this hotel a few times a year for conventions. It's always very busy but we love coming back, it's like our 2nd home. The rooms are always lovely and the beds are really comfortable. There can be a long wait for food in the bar during cons but the food stalls they have bought in have been amazing. Parking is a bit expensive but better if you have con discount. Food varies each time I go but the chicken parm I had last time was great. The gym and pool are lovely, great facilities. Always look forward to coming back

Very tired and dated hotel, not enough staff on, the ones that were on were rude and actually laughed at us when we complained about the lack of working car park payment machines. Having to pay for 2 days parking whilst staying for one night is ridiculous.

The food use to be nicer and service need an improvement.

The hotel is right next to the NEC it is located on a lake opposite resorts world the rooms are fairly plain i stayed in a queen executive suite which was lovely it had a queen sized bed shower and a bath tea and coffee facilities hair dryer all the little bits . Service was excellent as you would expect the hotel from the outside looks dated but apart from.that cant fault it

Great location for the NEC and the airport. Brilliant staff. Good clean rooms.

I have stayed here 5 times with my place of work. Its a large hotel close to the Train Station & Airport. Its mainly used as a conference hotel with lots of large rooms you can book. Like most Hilton hotels it's expensive and I have to say the rooms are okay large Bathrooms comfortable beds and you can get a smoking room. There is pool that can be used which is nice.

We and other team member went to attend a conference hosted within Hilton. It was a very brilliant organising. The attention to details was so high.
It was just perfect.

Lots of good facilities. Nice food served and good spa.

Not what I expected....in my room the toilet and shower were not shut off from the bedroom so no privacy at all. The TV in the bedroom was constantly grainy and difficult to watch. Food and drink way overpriced and small portions. Won t stay here again, had better rooms and facilities for less at the Premier Inn just down the road.

Great bar, lovely meal, great staff.hotel room not so good. Uncomfortable bed, our booking wasn't done properly. Reception couldn't find it despite having ref number. Airport transfer not as promised. Hotel concierge said we could only be More

Have stayed here several times as a conference delegate. The accommodation is comfortable, the food is very good, the staff are helpful, and the pool facilities are great.

Not experienced in disabled needs whatsoever. 36 hours to tell me they don't provide emergency wheelchair. I asked before booking in the said they would call me within the hour, 36 hours later and many discussions they had to borrow one from LG head office.
Staff really didn't care.

cannot cope when the hotel is busy

desk staff are not constant with their information

food is expensive and today I was served stale bread as part of their "street food" outlet and serving staff were unfriendly and rude

other option was to order food in the bar at an ordering station as table service was suspended and staff took over 10 mins to enter and pay for 2 steaks given that we are disabled and cannot stand for long not good

brought it up with bar management who was dismissive so much for "make it right"

options for food were limited as the main restaurant was shut the whole weekend even though it was fully booked and there were no other options nearby as they were all fully booked

room was cold and heating was non-existent even with the temp turned way up

not very impressed in all in Hilton staff attitude or demeanour and we are honours card holders

Nice rooms, large convention spaces, quality of served food isn't worth the cost.

Expected more from the Hilton hotel. Shortage of staff. Disappointing dinner and horrendous parking charges!

Went to a work conference. Not the best looking outside. However is really nice on the inside and staff are very friendly and helpful.

Nice room with tea and coffee making facility, top floor room well insulated and relatively quiet

Perfect for staying for Birmingham airport when flying early morning

Hotel itself was well presented, rooms aren't the best, only very basic TV, but clean. Drinks are expensive. Staff were very pleasant and attentive.

This hotel is massive!!! Nice and helpful staff. The rooms are alright, but good enough to just sleep in. However, the activities outside is what make this place a prime location with the Resort centre just behind the building. There's a path between the hotel and the resort for quicker access. Walking to and fro this hotel will give you your 10,000 steps for the day. The swimming pool is kept clean too. Access to the gym facilities is 24 hours. My only gripe was the not so great wifi.

Very easy to find with a big car parking space. It's not a free parking but rechargeable.

Ignore the reviews with mention of dated decor. It's not cutting edge modern but I've stopped in much worse hotels. Make sure you check if there are any service areas near your room as mine was pretty noisy.