cannot cope when the hotel is busy

cannot cope when the hotel is busy

desk staff are not constant with their information

food is expensive and today I was served stale bread as part of their "street food" outlet and serving staff were unfriendly and rude

other option was to order food in the bar at an ordering station as table service was suspended and staff took over 10 mins to enter and pay for 2 steaks given that we are disabled and cannot stand for long not good

brought it up with bar management who was dismissive so much for "make it right"

options for food were limited as the main restaurant was shut the whole weekend even though it was fully booked and there were no other options nearby as they were all fully booked

room was cold and heating was non-existent even with the temp turned way up

not very impressed in all in Hilton staff attitude or demeanour and we are honours card holders