I just attended a conference, so in reality didn't use much of their services. Facilities are quite good and most of the meeting rooms are fine, but there are one or two meeting rooms with a damp smell, nothing terrible but they need to look into it.
Didn't stay but paid and had an issue which was resolved extremely well. My guest client spoke very highly of the room, but in terms of billing issues, this Hotel and I imagine the Hilton Group have extremely efficient and well managed incident resolution. My query received a reply within 12 hours and the whole incident was resolved within 48 hours. This says a lot about the brand and the staff behind the scenes. Should also mention that my client was given complimentary breakfast and a room upgrade.
Quality to a point place to be some areas are showing age now but staff good on the visit
The front desk was as helpful as a rock. I sent a package with winter coats to meet my wife when they got to London and they cut me loose. Not OK!!!!
Great stay in a nice room with great views. good professional staff! Who do their best to please their guests!
The biggest hotel in London. Can get there from airport by train. Use Edgeware or Paddington stations.
Great place in the Heart of London to stay and to celebrate events
Visited for a conference but didn't stay
Conference facilities excellent. Food good
Colleagues that did stay there thought the rooms were not worth the price paid
Really nice but the room I was I looked like it had not been refurbished for many a year.
Good size beds and really comfy too and room size was also adequate for 4 adults sharing 2 queen size double beds. Rooms were clean and provided an iron and hairdryer and there was also a small fridge which we could use . The bathroom was modern and clean and provided the essentials. The breakfast at this hotel is fantastic and caters for everyone and there is so much choice. It has to be the best buffet breakfast in London!
Lobby is nice, rooms in the tower (12th floor) were very poor- tired, stains on carpet, uncomfortable beds, 2 power points, terrible tv
Great service,very friendly staff. Highly recommended. Loved the diversity of people involved in every capacity
Good hotel at very good location. Breakfast is quite elaborate. Good service
Pros:
Hotel is in Central London, which means that most London attractions are only a few minutes away.
Plenty of restaurants around
Very lively area
Cons:
The hotel itself is strictly all right.
Rooms are decently sized but the hotel feels a little antiquated
All in all, not the best I've stayed in, but certainly not the worst. It might be actually worth not staying Central London and you might be able to get more bang for the buck somewhere else.
Fantastic location. Charming and hospitable employees. The newly refurbished rooms are spacious and cozy!
Biggest Hotel at the Centre of the City @ London .. Get the Map of the hotel else you ll be lost
Quite good hotel, slow service away from the center
That is a sad sad 4 star hotel. Even sadder for a Hilton.
Furniture is old and dismantling.
Carpet stained as!
Size of room is so small you cannot walk between bed and mini bar.
Mini bar fully empty... easy maintenance
No glass in bathroom. But ok can use the mini bar ones as you don t have anything to poor into.
Wifi isn t indicated as Hilton but some weird name
Welcome desk very banal
Won t come back!
Good hotel, nice clean comfortable rooms with small bathroom also tea/ coffee facilities, 23 floors with a sky bar on the top floor with magnificent views of London city, near Edgware tube station, fair walk but do able to Oxford street
Rooms are dark and face a wall of another building.
It's just a little walk away from Edgware Road underground station. The staff is friendly and the rooms are comfortable. Breakfast is fantastic and it has a swimming pool and fitness centre to burn all that calories. We've been there twice and we will probably book again at this property.
Horrible room service in the West Wing and the price is not worth the services rendered.
Overpriced. I was on a very dated floor, however some floors have been renovated. Room was very small.
Rooms are a bit outdated but clean. Water pressure in the shower is fantastic.
Lovely staff. Nice location. Clean and good amenities
Very very near Paddington station and 10 min walking to Oxford Street
The staff and customer service was outstanding.
we were moved to a bigger room . we enjoyed every minute of our 3 night stay.
clean hotel, wonderful staff, great location.
would definately return..
A very nice hotel, clean, orderly and organized. There is a restaurant in Al Arab Street. I would recommend to anyone in London where I would recommend it and the hotel is safe.
The staff were unbelievably helpful, went the extra mile.
The worst hotel I ve ever stayed for business. Room is very depressing as it is still displays late 90s, AC system is so noisy and old, that I had to choose between comfortable temperature or sleep, room is not equipped with modern control system, so switch off all lights before you leave. 21 century is not in London Hilton metropole yet, they literally stick to traditions. No way to put phone on night table and charge. I had to keep it on working desk. Facility claims to host big conference which is only half true. Yes, they have big conference rooms, but in between due to lack of space they make people to crowd all over the place, stay in lines for food and coffee, and stress out about that. During check out it s not hotel staff s job to aware you about certain things, it s totally up to you to read their minds. I wasn t given check when I paid with credit card. I was only given piece of paper which they call invoice, no signature no stamp no check. When I claimed my check, so called Management people repeated over and over again that in the UK it s enough to have that invoice. To my question I am not going to report this expense in UK, what do I do? You guessed it, manager replied for 11th time this is how it is in UK. To say I am not satisfied is underestimation, i m shocked by disbalance of high price vs old facility and ignorance towards clients. Message to shareholders: it s enough to exploit the facility, invest money in Reinovation. I feel robbed after paying so much money for so low quality.
A very busy hotel with many entrances and exits! Easy to get to from 2 tube stations and it a decent location.
Due credit to the bar staff, especially sharmaine as she was extremely kind and hospitable.
Great hotel and wedding venue. Shame about the poor service from the Indian caterer who didn't even know what allergens are in the food. They simply avoided me all night rather than provide me the nut allergen information I had requested.
Friendly and helpful staff - great location and easily accessible transport links. The hotel was clean and rooms a good size.
Rooms are super and staffed with a pool of disasters
Advantages:
Worth the value of money.
Location is great and near an underground station.
Very clean and comfortable.
Our room was in a high floor with a great view.
The staff were very nice and helpful.
Disadvantages:
Check in process was a bit slow (busy reception).
There isn t a refrigerator inside the rooms and they don t provide free water bottles.
I booked to different types of rooms. Each was in a different tower, so you had to go to the ground floor first then change the elevator over there.
Get it right before making it right . Unacceptable for a 4* Hilton. If you don t have your basics figured out, difficult to deliver a decent guest experience.
Room wasn't great or modern. Everything else is nice.
Great place for pre-dinner drinks. Prices are reasonable for central London. Nice venue to have a drink before you head to Edgware Road for dinner
Clean and professional staff but hideously overcrowded during holiday season. Long wait to get our room....hours past checkin. Local neighborhood a bit sketchy, but a close subway ride to nice shops and restaurants.
Very large hotel with all faculties. Superb location. Underground right there. Nice area for strolling. Great service within hotel. A thumbs up.
Solid service, good atmosphere, decent drinks but disappointing food platters. Not bad but will definitely not win any prizes.
Only the lobby was okay. The rooms were insanely small and dirty. The pool was very loud and dirty. Value for money insanely bad. Never more Hilton ....
Fantastic location, very close to 2 metro stations i..e Edgware , Edgware Road station. Staff at reception were very friendly. Rooms were spacious with good a selection of toiletries. Has a kettle and a choice of flavored tea bags. Has a tub bath. The Fiama restaurant has a huge variety of breakfast dishes n juices. The service at the bar as well is superb, serving complimentary dryfruits .
Had a very bad experience with them _ very disappointed to choose this hotel - lost of valuable shoes due to their carelessness - charged two times of my card - no response of complain - only apologize and blame game to house keeping- terrible experiences- a biiiiig NO for any future stay in this hotel
Nice spacious family room, nothing special but nothing wrong
Dirty windows. Design is not good enough for 4 star hotel. The rest is very good. Good breakfast choice.
Hilton Honors Diamond member and they allocated me a room with peeling wallpaper, a broken shower and a plug socket with a broken plug pin wedged in it. Apparently I should have asked for a refurbished room. Who knew they had them and hardly how I expect to be looked after as a honors member.
"Not habitable hotel"
"Think again before considering this hotel:
1. The hotel is not habitable
2. The worst hotel in the hilton brand!
3. The AIRCONS do not work;
4. The hotel staff are rude as hell; VERY INSINCERE
5. Cheap breakfast with regular menu that only is nutritiousness.
Do not waste your money on this particular hilton brand tag as 4-Star; it should be at least 1-Star!!!"
this a worst hotel , in London , with poor room service and a bad smell in the foyer and lounge area , the staff are rude and too defence at many occasion and seem to help you at all and can ruin your holiday ,
Security rude running after me like after terrorist .
He should leave this job as his behaviour out of order . And very unprofessional
Differentiated service. Excellent accommodations !!!
The staff was very helpful and rooms were very clean.
I was here for a business conference. Lovely venue. Wonderful staff, great facilities and bathrooms. Opposite Edgeware Road tube so very convenient.
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