Didn't stay but paid and had an issue which was re...

Didn't stay but paid and had an issue which was resolved extremely well. My guest client spoke very highly of the room, but in terms of billing issues, this Hotel and I imagine the Hilton Group have extremely efficient and well managed incident resolution. My query received a reply within 12 hours and the whole incident was resolved within 48 hours. This says a lot about the brand and the staff behind the scenes. Should also mention that my client was given complimentary breakfast and a room upgrade.