The worst hotel I ve ever stayed for business. Roo...

The worst hotel I ve ever stayed for business. Room is very depressing as it is still displays late 90s, AC system is so noisy and old, that I had to choose between comfortable temperature or sleep, room is not equipped with modern control system, so switch off all lights before you leave. 21 century is not in London Hilton metropole yet, they literally stick to traditions. No way to put phone on night table and charge. I had to keep it on working desk. Facility claims to host big conference which is only half true. Yes, they have big conference rooms, but in between due to lack of space they make people to crowd all over the place, stay in lines for food and coffee, and stress out about that. During check out it s not hotel staff s job to aware you about certain things, it s totally up to you to read their minds. I wasn t given check when I paid with credit card. I was only given piece of paper which they call invoice, no signature no stamp no check. When I claimed my check, so called Management people repeated over and over again that in the UK it s enough to have that invoice. To my question I am not going to report this expense in UK, what do I do? You guessed it, manager replied for 11th time this is how it is in UK. To say I am not satisfied is underestimation, i m shocked by disbalance of high price vs old facility and ignorance towards clients. Message to shareholders: it s enough to exploit the facility, invest money in Reinovation. I feel robbed after paying so much money for so low quality.