Hilton Hotel and Suites Niagara Falls/Fallsview

Hilton Hotel and Suites Niagara Falls/Fallsview Reviews

Reviews 5709
3.9
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The hotel supervisor of the pool area was the wors...

The hotel supervisor of the pool area was the worst employee I ever delt with and had no compassion for continuous customers. Was there on March 11 around 7PM - will never come here again. You lost a long time customer.

Beautiful view. Wonderful big windows lovely ensui...

Beautiful view. Wonderful big windows lovely ensuite. The reason for a lower rating is some minor amenities that really set us off. First the Wi-Fi signal is non existent in the master bed part of the suite. Shotty connection and poor strength in the rest of the room. The Jacuzzi tub was comfortable but the frustrating manner to ever get the water hot was a pain. The failure to include even a free continent breakfast for a room costing 375+ a night is also disappointing. Also a failure to notify at booking that their pool wouldn't be open further added to some disappointment Overall a beautiful venue that could use a bit more attention to detail. Ps. Check in was ridiculously slow so plan on waiting 20 min+ upon arrival.

Room was spectacular. Front desk staff were courte...

Room was spectacular. Front desk staff were courteous and polite, but seemed to have a little trouble keeping up with the number of guests checking in. Quick and convenient walkway over to the casino.

Spent three nights here with our family of six and...

Spent three nights here with our family of six and had a delightful time. Staff were helpful, great in-house dining options and buffet breakfast was a treat.

Good location too with Restaurants all around, a Starbucks across the road, a fantastic Japanese restaurant about a 10-15min walk down the road and Clifton Hill about 20-30min walk depending on your pace.

Skylon tower is only 5-10min walk and there is also the Casino right there if that s your thing.

There were some renovations going on while we were there which was annoying but we went during the off-season so to be expected.

Overall highly recommend.

AMAZING

Great service and prime location. Nice modern room...

Great service and prime location. Nice modern room and easy access sky walk to casino. Only complaint was since it was April furnace was on in all rooms so they were a little hot. No option to cool below 76. Would use Hilton again.

Nice

Good

The room we received had white stains on the couch...

The room we received had white stains on the couch, brown stains over the ceiling of the bed, and a sticky stain on the chair. We called the front desk and the housekeeper just cleaned the stains all with lysol and a washcloth which did not take care of the stains on the couch. The door between the rooms could not be closed because it got stuck, and the room just appeared dingy and dated.

The lobby and second floor is under renovation now...

The lobby and second floor is under renovation now. Long waiting to have your car back from parking plus you have to pay for $49 parking per day even you are paying for $350 room rate. It is not Professional hotel business in Niagara falls in general. I just need tp pay for the air I am breathing in there. Not recommend it.

We didn't have wifi in our whole room. You had to ...

We didn't have wifi in our whole room. You had to be in a corner beside the bathroom to get one bar. The bedsheets weren't changed the next day and the tub was clogged. I even complained to the front desk and they assured me that the problem will be taken care of but it wasn't.

Good

I went to Niagara falls/ Viagra falls For my 1st t...

I went to Niagara falls/ Viagra falls For my 1st time with a friend and my mother.Rooms were very clean Staff were very politeI was staying on the 50th floor the view was amazing i will be back !!!! 10 stars

The room had a great falls view. Front desk could ...

The room had a great falls view. Front desk could improve on giving you the coupons that comes with your purchase without you having to literally ask for each one. The parking there is expensive, there are lots of other parking around that are much much cheaper - save yourself the $$ and look around the area first. Right across the street has cheaper parking. Over all this was a great experience

I stayed here for two weeks while working in Niaga...

I stayed here for two weeks while working in Niagara. The place is quite nice, it has a luxurious feel to it, rooms are great. Maid service is excellent and cleanly, and front desk was very efficient, capable, and welcoming. The service here is quite great, excellent all around.

Outside of some minor internet inconveniences and a TV/channels straight out of the 90's, the only problems were that everything kept breaking. I believe renovations are happening to fix the problems (pool and fitness area were closed for those exact reasons), but in my two week stay I had to have maintenance up twice to get hot water to the shower, the thermostat stopped working and only gave out heat so it became very hot and dry to sleep at night, The fridge cold dial was stuck at max and all our drinks and food froze, the ice machine on our floor was broken, the facet stopper in the bathroom sink was broken, etc. The biggest thing was the elevators. they would randomly jolt/clank/brake in place when going up or down, and nothing gives you quite a jump scare as jolting or braking on the way down an elevator.

Again, lovely place, great staff, you will be treated well, but at this time expect some things to have fallen into disrepair if you are in the mid level rooms. Big thanks to maintenance teams and front desk for their work.

Impeccable service,located on Falls View Blvd.,off...

Impeccable service,located on Falls View Blvd.,off of Victoria Ave. (main strip),but ideally and centeruly located for an intimate couples retreat without crossing paths with the families that frequent the area.

First time staying at the Hilton and it will be my...

First time staying at the Hilton and it will be my last. Had to be move twice due to no air conditioning. Second time they told me the only thing they can do is give me a fan. For such an experience hotel I m highly disappointed. Will be back visiting Niagara Falls next weekend for my oldest daughter birthday and I know which hotel I won t be staying at.

Where do I start, My grandparents stayed at this ...

Where do I start, My grandparents stayed at this location on Friday April 12th to April 14th. The service this hotel has given my grandparents for what could be one of there last times in Niagara Falls was just amazing service. I used to work in Niagara Falls at the Sheraton on the Falls and even there I never seen service like I seen this weekend. The staff were amazing. My grandpa can't walk the best, what did the hotel do here you go sir here is a wheel chair to help you get around easier. Then My grandma was like i wish i had just one more chair to sit on in the room. Bam they said here you go here is a chair. My grandma loved the coffee maker in the room and was just curious if they would sell her the coffee maker. Only to find out yes they had a brand new one in box and would sell her it for 25.00$...... WHAT!!!! We were looking on Amazon and same coffee maker was 130.00$ Insane service. I was staying at a different hotel and had come to bring food for my grandparents since they could get out easy or pick them up to take them to Breakfast or drive around the Valet staff had no issues with me coming to pick my grandparents up or bring them food. Then one small detail that stood out as amazing to me the front desk would text my grandma to ask how her check in was and if she ever needed anything don't hesitate to send a text back. Just an amazing team of workers at this location. I want you all to know you have all been noticed as amazing service. As my grandma said when i picked her up Sunday. I will be coming back here again!!!

Thank you Hilton Staff you all made my grandparents weekend just that much more amazing!!

Terrible room service food. Absolutely no cell pho...

Terrible room service food. Absolutely no cell phone service in my room, had to go out to the elevator area to get 1 bar. Pizza/deli restaurant beside the elevators smelled like burnt pizza crust and made me gag everytime I walked by.

Very expensive and the view was terrible. Paid for...

Very expensive and the view was terrible. Paid for a falls view suite for our anniversary and last getaway before my wife gives birth but the falls view was terrible. Blocked by other hotels and was only visible through the corner of the rooms window. Staff was not friendly or accommodating at all. Dirty towels were in our room when we arrived as well. Would not stay here again

The hotel is in a great location and many of the r...

The hotel is in a great location and many of the rooms overlook the falls. The north tower is the best to be in, it has more floors and newer rooms. The mid tower has older rooms and they're not as nice. The staff are very helpful.

Beautiful room, beautiful view of the falls! Unfor...

Beautiful room, beautiful view of the falls! Unfortunately I didn't snap any photos of the room itself , but i have attached our view!! The room was clean, and tech support was great when we had a problem with our phone. Unfortunately due to the ice storm we didn't have internet access in our room, but we only stayed one night so it was okay haha!

Reasonable nice place for shot stay. Nothing will ...

Reasonable nice place for shot stay. Nothing will make you feel fancy either. Check-in rush show how small the place actually is. Check out rush let many wait over half an hour for an elevator. Stuff is reasonable nice enough.

The room itself was on the 35th floor with a view ...

The room itself was on the 35th floor with a view of both falls. The Canadian one was blocked slightly by the casino hotel. However we were disappointed to see that there were no room slippers or bathing robes. There were no toiletries and water in our room either but we were contacted promptly by a manager about our room satisfaction. They sent up water and toiletries right away on being notified. Just wished that all provisions had been made for us consider it was Hilton.

Worst experience ever.. staff is not in a capacity...

Worst experience ever.. staff is not in a capacity to handle the crowd. Especially HH honors. don't ever enter the HHonors line for checkin or checkout. The HHonors members are supposed to get better and faster service but it's just opposite. There is just one person at the reception to handle HHonors members while there are 6 for non HHonor. Why the heck you would want to be a HHomor member!?
Slow, inefficient receptionist. Also, they would never mention about self parking. Valet parking is $35 which is not mentioned any where.self parking is $25. Save time, enjoy your Niagra experience by not staying at Hilton. Many of the inn nearby have much faster services there!

Booked us into the wrong type of room but switched...

Booked us into the wrong type of room but switched us no problem. Rooms were adequate, nothing to write home about. Prices reasonable. Rooftop parking was very hard to find. Service was excellent as was the late night menu on the lobby restaurant.

We stayed in a 2 room suite. This room was clean a...

We stayed in a 2 room suite. This room was clean and well appointed but there was only 1 bathroom with a layout that did not provide enough privacy. The hotel was under construction when we were there and had to use the pool in a neighboring hotel. The view of the falls was OK. See photo. The only available parking they had was valet parking which is very expensive. We also ended up travelling to the US side of the falls to experience the best activities. Going back and forth across the border is a pain. Good trip but hotel could have been better.

The Hilton is a fantastic hotel! Checking in and o...

The Hilton is a fantastic hotel! Checking in and out was quick. Our room was great and the view was beautiful! Considering the way the world is today, they handle everything covid related, perfectly.
Restaurants and shops on location so you dont have to go far if you need or want something quick.
Every staff member we came in contact with were very friendly and helpful.

Extremely nice. Pool currently undergoing renovati...

Extremely nice. Pool currently undergoing renovations, so pool passes for the Four Points by Sheraton are being handed out. There is indoor, and outdoor parking. Has a great view of the falls fireworks from your window. Would definitely recommend going here for vacationing.

good

We got upgrade to a suite with a view of the casin...

We got upgrade to a suite with a view of the casino and the falls. The rooms were beautiful and the hotel is clean, modern and the staff very friendly. No coffee in the rooms. The location is absolutely perfect with a short walk to both falls. On a cold day, everything you need is under one roof joined with covered walkways. The hotel is attached to the casino.

Great hotel. We paid for the Niagra view upgrade w...

Great hotel. We paid for the Niagra view upgrade which was pretty nice. The rooms were spacious. If you're a person who likes cold rooms like me, this place is highly recommended. This hotel has had one of the best AC's I've ever experienced. Staff was very friendly. They had restion site which we're good. Niagra falls was about a 15-20 minute walk from the hotel.

Hilton Hotel and Suites Niagara Falls/Fallsview

Hilton Hotel and Suites Niagara Falls/Fallsview

3.9