Hilton Chicago Reviews

Lines out door to check in. Room not avail, but I liked 2 bathrooms

The rooms are spacious and the technology is up to par for holding a conference. Lots of convieneint places to eat nearby. I have throughly enjoyed my experience.

Room was nice, and we got all requested features. No complaints.

Great hotel, tons of history, Hilton always runs terrific establishments and this is one of the very best. Always stay here for our yearly conference and it's always great.

Rooms ok. Food mediocre. Nice pool. But unbelievable that they nickel and dime you for everything: $3.00 to check each bag. No bottled water in rooms. Marriott next door looks much nicer. Stay there!

Hotel is conveniently located at walking distance from everything nice on Chicago downtown (one hour Uber drive from O'hare).

The room I used (942) was noisy: when AC turned on, noisy, TV off, had weird random noises (like an electrical relay, or something). Towels came with lots of hair in it, had to had them replaced three times, after being delivered as "clean towels." All food in the hotel is very expensive (Chicago is an expensive city, I must say). The in-room pizza is bad, avoid: flavourless, and salty. Oh, and very expensive.

Not impressed with the hotel at all.

Mildred Harris prayer Breakfast, this hotel does not miss a beat on service for such a large crowd. Kudos!!

Excellent stay. It may be an old building with great history. But, the room was updated to modern levels. It was quiet and comfortable. The people were really nice and helpful. I would stay here again.

Great deal from third party site. Front desk woman provided high corner room on request. Very pleasant experience so far.

Very good. We went with my wife and had a great time. Good a / c good you excellent wifi and good service. Everything agreed as promised.

Main areas of the hotel are very fancy and we'll maintained. The rooms could uses so updating as the are beginning to show their wear. Additionally, the coffee in our room contained creams that were two months out of date and curdled. One of our two (small full sized) beds was not remade the second day. Overall, rooms should be better and service better for how much is charged.

It is a fancy, huge hotel right downtown. Parking is included but only until 3:00 pm of the day you check out.

Royal & glorious; comfortable & decent living; good options

This is a beautiful hotel with a rich history. A must see place in downtown Chicago.

Beautiful Hotel
Enjoyed stay

Hotel was beautiful for the holiday season. All staff I interacted with were very nice and professional. Everything was very clean, would stay again definitely.

Great location. Wonder view of the city lights at night. Exellent service.

Attended an event here. Beautiful facilities, the layout was just awkward.

The staff was great we got upgrades to a Lakeview suite and everybody was super nice

Loved it. Caught my first Articuno right outside the front door

The is a pretty fancy hotel near the waterfront in Chicago. I had a nice view from my room. Unfortunately, the internet here was pretty awful. The staff was friendly though, and the room was nice. I would probably stay in a smaller hotel next time I'm in town.

Great hotel staff very professional elegant ambience!

very nice hotel, right across the street for the park witch is big plus and lots of near by parking for a good price.

The Hilton staff was courteous and professional. They never seemed to be in the way and guided lost attendees seemlessly.

Good hotel and nice staff. No free breakfast or gym (have to pay for it all). The lighting in the room I was in was slightly dim.

Stayed here and left my shaving kit in the bathroom, which had my $500 orthodontic retainer in it. Housekeeping threw out my shaving kit, yet the lost and found department strung me along for about a week, telling me they were looking and would call me back. I was promised four calls back and I didn't receive any of them. If you want any chance of getting back belongings you might leave in your room, DO NOT stay here.

What you would expect from a Hilton property in a premier location: convenience, style, and comfort. Great location, in site amenities and top flight service can all be found at 720 S Michigan Ave. We were on the top floor and, while we couldn't see the lake, the views of the Sears Tower were great. Stop for a pint at Kitty O'Sheas!

$200 for a single room that resembled a dorm room. Self-parking was an extra $50. The room was very basic and didn't have even mid-range amenities such as a fridge or ironing board.

Would not stay here again, because I don't feel like the stay was worth $250 - I've honestly gotten more from a $120/night stay at Holiday Inn.

The room was too cold (on 65 degrees) when I arrived here in the middle of a freezing February. The radiator in the bathroom didn't work, which made taking a shower a torturous experience. The location, on the other hand is amazing, especially if you are into art walking distance from the Art Institute.

Faucet dripped, tub was chipped, hair dryer was clogged with dust, toilet seat was loose, but I would expect better for $400 a night

Clean hotel. Loved the short stay I had there. I enjoyed that there was restaurants inside the hotel itself because I didn't want to be in the cold :P

No cups in our room for coffee... refrigerator was warm and useless... no microwave, we had to request one. Oh and valet parking is 75.00!!!!!

We were at the Hilton to participate in the Chicago Marathon. It's a very nice hotel, in a great location. Tons of food options at the hotel.

Beautiful rooms and friendly service. The overnight parking price was a very big surprise, but we dont travel to large cities often and I have to assume $63 for parking is the norm. Location is great being downtown and some rooms have a beautiful view of Lake Michigan.

No lounge. No free breakfast, just in hotel credits. Historic(?) building.

Hotel was stunning. It is a historical gem. The restaurants were fantastic (the breakfast bar was amazing), and the staff was very friendly.

No tissues - air went out in the middle of the night- shower did not drain, took at least 5 minutes to drain-kept getting messages to check out early, even tho I told the front desk they told me to just let it go- TV signal went out 3 times. Never again. Will go to the Whyham instead, had no problems there.

We only stayed here for a night. The hotel is in a great location. We had a junior suite in the corner. It has a partial view of Grant Park. The room has nice amenities and is comfortable. However, the furnishing feels very dated. The gym is nice and big. Overall, we would come back to this hotel.

Spent the day at the Hilton for the Chicago Blackhawks convention like I do every year. Always a top notch location and event.

2 Beds, 2 Baths, 1 Room! I must admit, I've never been in a hotel room with 2 bathrooms, but this was GREAT, as a friend and I were visiting for the Grand Opening of Starbuck's Reserve Roastery on my BD. I never had to worry about hearing the words "are you going to be much longer?"

Was only in lobby for a meet up. Looked clean and a place i would stay....

We stayed at this very nice hotel for our two weeks golf tournament. Our eighty plus golfers and wives were very well received by the hotel staff. Their customer service is outstanding, and we will be coming back again next year! The hotel facilities are also top-notch, including their complimentary breakfast. I would highly recommend this hotel, especially to all my friends!

Perfect location to walk or Uber to all the best parts of Chicago. Room was pretty good. We wished some of the more healthy food options were available later in the evening, but overall had a great weekend stay!

Elevators are small and the price is outrageous. Room service never gave us what we asked for.

Excellent location and quiet, well appointed rooms. Great for business and close to a lot of attractions in the city for liesure.

Wife's friends stayed here when visiting Chicago for work.

Stayed here for a couple of days during my last visit to Chicago. Amazing location with a good breakfast restaurant to fill up on morning carbs. As luck would have it, I was upgraded to a penthouse suite without charge. I was by myself, so could not really make use of it other than facetime with my wife. The suite had very good views of the lakefront and very clean. Glass artwork was amazing, but if I had kids with me, I would be worried about their safety and them breaking it. The check-in was fast and effortless. The concierge desk was knowledgeable about tours and other tourist attractions. Booked the architectural tour through them and it went well.

Comfortable beds, two bathrooms in each room. Within walking distance of many downtown sites and restaurants.

The Hilton has an amazing Grand Ballroom. If you ever get a chance to have an event there, and if it is available, it would be an amazing place to hold a large gsthering.

A step back into history.. This hotel is a classic. Yes, there have been updates.. Which were necessary, sorry to see some things go. Stop by and see one of the grandest hotels in the nation! 8 chandeliers in the grand ballroom, the spectacular foyer, a 2 story suite on the top floor and the infamous Kitty OSheas Irish pub. The hotel serves as a back drop for many tv shows/movies.

Beautiful hotel. We attend an expo in the basement area which was a little meandering but all around a good experience. Would gladly attend again here

Valet parking park block over night Registration was real fast and nice Real clean room like the shower room and bathroom seaperate kids like the 20 pillows park next block over way cheaper

Was there for an event. Food was pretty good but nothing memorable, location is great right on Michigan Ave. It's huge!

What a fantastic entrance. Super large hotel where the tradition drips from

This hotel feels like a cruise ship. It's huge and uninteresting. You're paying for location here, not a quality room. But it gets the job done.

Staff was very friendly and helpful, rooms and facilities were beautiful!

Great hotel in an awesome location. Restaurant in the hotel was good and convenient. Walked to everything.

Just checked in so far the accommodations are very nice!

The staff was very friendly and a pleasure to be around.

I stay in this hotel several times a year when i travel ti Chicago. I got upgraded to the executive floor this time. Very nice updated room on a floor with apps and drinks in the evening. The hotel has undergone renovations recently and its great. Staff is very friendly and helpful.

Amazing. Staff was so friendly. Avil was so friendly and very helpful!

The room smelled slightly of smoke when we arrived even though it was a non smoking room.

Nice view and rooms. Breakfast delicious but terrible service

The rooms are nice and spacious with greats views of the city if you are high enough up. The internet doesn't work well on the computers however.

Excellent location and facilities. Friendly and helpful staff. Great for business trips but lacking children friendly facilities (except for the swimming pool). Food is pricey so I'd eat out if you're on a budget.