Hermès Reviews

Very well advised by JIMMY perfumery.
Excellent welcome.

A very expensive luxury leather store in Paris, but not for common people. Still you can take a tour to see how they made a bag so expensive.

Very crowded.. You need to come several times to check if available or not

Can't go wrong with Hermes. Staff wears nice and very helpful.

Depending on the time of the day you go, you may be waiting a while to get serviced.

Lords business is also extraordinary. You can not show bags unless you hit it by lottery

Extremely well received at the jewelry. Very nice shop.

What a wonderful welcome this Mother's Day Eve! Thank you Hermes for always being so elegant even in the simplest gestures.

One of the last places to represent authentic French luxury, from the doorstep to the fittings

Luxury house that has been dressing me for years, always welcoming on top. Thank you again for your valuable advice. I recommend.

Such a terrible experience ! Terrible customer service !

Went there 2 days in my trip to Paris !

The first day when I went to buy the wedding ring the service was fine and fast , but since the ring I bought was too tight, I went back the next day to change the size, and incredibly they made me wait for more than 50 minutes !

I was told by a staff to wait at certain area , but every time when the staffs become available they just kept skipping my turn and kept attending another non-Asian customers.

I was angry and made my complaint for more than 3 times and they were only telling me to wait more and not trying to help at all, and finally when I was about to get skipped again, one of the French female customers waiting behind me told the staffs that they should really attend me first instead of her since I have been waiting here for a long time.

Worse customer service ever, shame on you.

Despite the purchase made in the store and the suffocating heat, we were not even offered even a glass of water. Too bad because the place remains pleasant.

nice shop but I had to wait 20 min a seller to help me choose a fragrance

If you ever visit the shop, please ask for the Chinese sales person Desi (pronounced dee-see or diZzy; not sure), she will make sure to insult and belittle you while throwing in a bit of superiority into the mix when you re purchasing. She will ask you for your passport, but will not touch it, then she ll tell you to open your passport and show her but will push it aside after she sees it, especially if it s from a country she obviously dislikes, like Taiwan.
Interestingly, this is the service you get when you buy a bag... makes you wonder.

There are really nice sales associates here, then there s this woman, truly extraordinary experience will make you regret coming here.

Not busy but stuff there are not very efficient especially if you speak in English they don't really undersant you

I succeeded in making a reservation and met my staff.
I asked for Berkin and the staff left to check.
I had to wait about 15-20 minutes.
She came back and told me NO BERKIN but there are other bags

I asked another staff to make sure that there was no berkin.
She said NO BAGS DELIVERED TODAY

If it was already a fact that there was no Berkin
then why did my staff make me wait about 20 minutes? Did she go to the toilet or chat with other staffs? Have no idea what she did for a long time

I felt that she made fun of me.

A place steeped in history, passionate and hospitable artisans

French luxury. High-end craftsmanship enhanced by a staff that listens to customers

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Very nice shop with small tiles on the floors. She is very tall and has many references. The sellers are very warm and very good advice.

Walked in and asked someone for help and the host pointed me in the wrong direction. I only realised after the SA couldn't find what I was looking for. How can they not know their products?? When I asked for a specific purse, the SA literally gave me a different one to what I asked for and didn't apologise when I called her out.

I decided to speak to the store manager to give feedback and she served me personally and made sure I pointed out the relevant people- however she did not update me on the situation. She then got another SA to bring me to each item I was looking for, which was fine.

It's ridiculous to think that I need to complain about unacceptable service and then be treated civically.

So if you've been victim to being treated by snobby SAs (as i hear is not uncommon) find the manager and let him/her know- they should uphold their brand's reputation. But I'll seriously consider purchasing from them- it's not worth it.

You can see the leather products such as bags should be reserved in advance

I like this store where the staff is very kind and available.

Did not see anyone using gloves while handling leather goods, at least not the person servicing us. It was raining that day and you would expect they have plastic covers for the bags but they don't.

Very beautiful store, worth a visit even though I can't afford anything lol. The price tag on the chessboard screams checkmate.

It is necessary to make an appointment to buy a bag. This is unacceptable especially since there were only few people. Not sure that Putin needs such an appointment to be served. Discriminatory!

They never know how to apologise to others about their mistakes but just blame their system. They mistakenly wrote the name of the other country in my tax refund and when I went back to their store and complained about it, they said it s not their fault but the system s. However, the tax reform of the other items that I bought in Hermes a few days ago had my country written correctly whixh showsnthay they were obviously lying . If you want to experience a True french service you are more than welcome to go there and buy stuffs.

The paradise of luxury! An absolutely beautiful store: we swim between colors, leather, silk, wood and people because there is unfortunately for us, always the world.

The ultimate in made in France for almost two hundred years. All is refinement brought to a climax. From the very high end so, average French abstain.

La "Birkin" e
la "Kelly"
;^))

For shopping other than backpacks, you should visit slowly from the afternoon.

We had a lovely time visiting the store. The staff are attentive and very friendly to everyone that we saw, including us. The staff are very knowledgeable about their products and are so kind in bringing you anything you wish to see, no matter your budget. We were very well looked after and I was impressed with the quality of the items in the store and the friendliness of the staff! The store is also very interesting to just walk through, even if you are not there to buy, there are many interesting pieces within their collection!

It is the flagship store of Paris. Elegant, impeccable attention. A really nice vending machine

We believe in a supermarket and not in a luxury store. There are too many people, nobody takes care of you, unless you insist. There are stands where the sellers are not busy and they are not reallocated to the other stands according to the attendance. Also the layout is not very well organized because it does not give the impression of space but an impression of confinement. It is also too touristy.
Regarding the use of assets, you must pay attention to the name of the beneficiary because if you buy something that is worth more than the value of the asset you will be asked to pay this amount in full. This can be tricky and not very flexible.
Store to avoid at all costs!

Unbelievable collection!
Everyone is full of great advices!

EXCELLENCE.

Art remains.

Very nice house but if you are under thirty the reception will be poor. After checking with customer service, a Gavroche model was in stock. After finally being able to find an advisor (a crazy world in the shop), she seemed disappointed that I came "only" for this part. She checked in the drawer, but my scarf was not there: "Ah well I have to check the stock then". With that I told him that I also came for a 90x90 square (which they had but showing me the models required a Herculean effort) and there, oh great miracle, "I will see in reserve and I will come back". I told him I called customer service and there should be some. It was a failure and she comes back empty-handed.
Once at the checkout, I ask if they have a specific service for cleaning the squares as is done for certain luxury brand of leather goods. The cashier was on purpose not to understand my question (thanks to the Chinese saleswoman next door for answering it!).

Luxury and high quality of handbags and leathers, etc.

Superb shop really very well placed.

To visit absolutely ...

A beautiful place.Professional staff and very pleasant.La boutique is a real pleasure of the eyes both for the architecture as for the articles of the House.

Very good and welcoming staff but... I could not buy the bag I wanted for my wife for our wedding anniversary... I understand that a Kelly or a Birkin is a precious gift that Hermes want to be exclusive and only carried by very happy fews but not having enough stock!?!

The staff was very nice and cooperative. Sister ended up purchasing a Birkin bag.

I went on an open day to purchase: Need to book an appointment to be able to buy (no question/interaction nor advisory on potential stock, or any interest in what you would like to purchase for a matter of efficiency). When you get a "precious" appointment, You have to come at a time you are imposed with... You then need to wait because there are some delays. Finally, you are taken care of by a sales specialist (nice person though). She/He will ask you what you would like to purchase. My sales specialist looked on a mobile terminal, told me she will be back with available products. 10 minutes later, she came back explaining they had no stock.



In short: your Time is precious - why would you lose it with such a "customer management"?

Have an appointment so that in the end the seller tells me that the bag I want is not in stock! This is not normal ! And thank you for being a little more friendly!

A very nice shop, very high quality items, undeniably. but to order a product, you need an appointment !! , what is more, it is my impression, I felt that the saleswoman was doing what was necessary for the customers whose heads returned to her.
Apparently, this is not my case. Her manager was much more friendly.

sales not kind at all and don t understand the need of client. the superiority of the brand doesn t mean the superiority of the sales of the brand.

The true flagship of an amazing brand. If you have a chance try to get into the museum.

there are many goods, a lot of bags, shoes, except birkin and kelly...

There are also many people in the store..

generally fine, but the stock of bag mostly sold out

Very good service, very friendly salespeople, especially Jimmy at the perfume store. Excellent reception.