I succeeded in making a reservation and met my sta...

I succeeded in making a reservation and met my staff.
I asked for Berkin and the staff left to check.
I had to wait about 15-20 minutes.
She came back and told me NO BERKIN but there are other bags

I asked another staff to make sure that there was no berkin.
She said NO BAGS DELIVERED TODAY

If it was already a fact that there was no Berkin
then why did my staff make me wait about 20 minutes? Did she go to the toilet or chat with other staffs? Have no idea what she did for a long time

I felt that she made fun of me.