Hermès Reviews

Yes, the appointment system is a little nuts. But after 3 attempts I still could not get one. Finally on the day before departure I went and pleaded my case. I only wanted an Evelyne bag, the saleswoman was amazing and found someone for me on the spot. I truly believe it s all about how you approach someone. They get over 200 requests a day from tourists, it s bound to be irritating! Selection varies by day, that day only two colors were available and one happened to be my favorite!

Very bad experience. Rude sales staff. They don t know how to speak with their customers.

It is elegant magic in this wooden decor.
Too bad there are so many Chinese.
It is obviously very good for trade but very bad question of cleanliness, education and respect for others.
But I love to breathe the authenticity of this place.

It seems like a headquarters with the most volume models. The service is the best in Korea.

Overall, a lot of people and a lot of stuff!
Things are different every time, but there are many kinds of scarves and accessories.


Please note that there is no refund!

Negative purchase experience. From the customer advisor by phone to the store reception. Can not tell me if there is stock on a belt .... in one of the shops.

Sublime shop but the ransom of success requires to make an appointment to buy a bag with 2 years of waiting. It's better to smile.

THE luxury boutique par excellence.
All Hermes products in an idyllic shop. Original showcases and a team with a little care

Too expensive. For too many baaase products. The colors are great but you really have to hire a designer. It purrs

Huge store great selection but the tall black guy at the mens belt section was very arrogant. He acts as if he owned the whole freaking company but the other salesperson that we encountered were ok though.

You would expect a different approach from hermes but i've been to different hermes in other countries but never met a more aloof, uninterested and arrogant salesperson. This was after we bought a couple of belts, shoes and a bag too. Definitely expected better customer service from hermes paris.

disappointing this brand. we have been 3 times in 2 months. unable to find a Kelly bag in stock. incomprehensible marketing. the sellers are very busy and some show a low-end sales pitch. pity.

To buy a bag
Make a reservation by email
It is not waiting for you and it is not fashionable

Very nice store, the prices of course increases much faster than wages.

Clara was very kind and professional, we had a great experience shopping because of her!

Be careful not to bring your Asian friends back to the store, salespeople change their attitudes and they do not show items requests. very disappointed.

Showoff place for the 0.1%. Nice heritage collection of antiques throughout the floors. More sale concierge personnel than customers.

Rather hectic inside, and intimidating when you know most of it is out of reach, but we were wonderfully assisted and found just the right thing for my wife. A great experience!

The Korean receptionist is the most sarcastic person I ve ever encountered in my life. Absolutely atrocious and people like these are hurting the brand

Nothing to say of course, best practice of health safety rules related to Covid 19.

Jeans sneakers the door is open and staff very available

The most beautiful windows in Paris ...
Excellent quality products!
Only downside, the sellers sometimes fail to smile.

You have to be denied once and twice and beg your way up to buy 10,000 euro bag.

Extremely disappointed over the years. Last time I went in there was may. I was talked to in such a way I've decided not to buy any Hermes for me anymore in the future. Maybe if I need to gift someone but otherwise I'm done with the brand.

Super perfect palace~ just let it be crowded every day

First and last time at the Faubourg! Reception nonexistent, apart from the two "Men in Black" posted at the entrance ... We had to wait for a typical Russian counselor, very haughty, deign to come talk to us and look More

Boutique very nice, great professionals will inform you with appropriate kindness, disabled access, cleanliness irreproachable

Reluctantly here for the wife. I can't believe a scarf costs more than $500.

Flagship store of the brand. There is the leather goods scarves perfumes and bags as well as the John Lobb brand and saddlery on the ground floor ... the first floor is reserved for clothing and girdles and jewelry.

Exclusive ... and so beautiful .. you treat yourself otherwise nothing .. The parent company ..

If you want to spend money to buy your luxury items, and feel like a beggar for 10 minutes of your life, come here. No self dignity at all.
The invalids sales and doormen dont welcome you.
Dont walk, crawl inside, then maybe you will be cared for.

Beautiful shop, a pity that at the entrance the minions spoil all politeness ...

Service quality needs to be improved. Completely does not match H's signboard

Sorry no bags unless you get an appointment even with appointment still no bags

MUST HAVE A PARIS FASHION

VERY CLOSE TO LANVIN, ON THE SAME STREET ....

In leather for two centuries, refinement and French elegance in all its mastery. Often imitated, never equaled . . .

Get your appointment when going to this store so you can be served. Walk ins are acceptable in the champs elysee store. High end goods catering to the most fashionable people.

Hermes flagship store. My favourite place. Can't wait to go back.

Very bad shopping experience. The sales doesn t have patience she just show me three unpopular bag and let me choice one of them or none. And tell me there is no more bag.

Very disappointed.
Not recommend.

The temple of chic, the kind staff at will, we are in the very upscale.

Unpleasant service. I went to Paris only to buy a Kelly bag. I called the store in advance, they do not want to give information about the availability of bags. This is the 3rd time I ask for an appointment for the next day. At the end of each afternoon. I get the famous message: Since there is a large number of requests, we can not give you an appointment. It's insane. I strongly doubt their objectivity in the selection of customers.

Profiling is the order of the day. Normally I go into shop to browse then maybe I but. But you sense if you are dressed casual or look out of place without words you are politely ushered to leave . Now their shop at Lafayette is welcoming and happy staff who are there to help and in fact bought 2 items . Hermes is a brand name but never should be out of reach to customers.

In the last two years, the Hermes headquarters draws three times, this time the opening dash time is a big hit!
The last time was 17:00 on Saturday, so even if I said what I wanted, I could only shake my head, but this time I was able to enjoy leisurely and elegant shopping at the table on the second floor.

If you are interested in Hermes in Paris, you already know, but you can apply at 10:30 from the dedicated website every day and get an answer the night. If you win, go to the Hermes head office at the specified time the next day
Every day
I thought it was no good during this stay, but I was very happy at the end.

Of course, can you buy what you want because you hit? ! That's not the case, so it's tough, but if you don't have a reservation, you can't even check the stock.

Oh, you can always buy other than bags!
This time, you could take as many photos as you like.

You can purchase other than bags immediately at other 2 stores in Paris.

I felt humiliated as a human being in this store ... I wanted to get a bag for my mother and stood in Line for hours , I can't believe I was really to spend 8.000 for something that only allowed for rich and famous ? Pretentious place , no one will open u a door , will not offer a drink , nothing . I almost passed out when the guy with a smile said " we are out of stock " and then the guy who were standing behind me got a bag . I get it many people want to resell them and they will and find the way if they want , but to treat someone who just spend few hours of his life standing in line , didn't even gave me his card or just said " maybe they will have them tomorrow " to stand a line like this again ? No , thank you !

very very not good so bad .but i spend my money so much.

One of the worst shopping experience I've ever had! The staff were rude, they treat me like I was begging for a bag! They've ask me about my passport I think just to see if I ever bought from their branch before. I've waited for more than 50 min just to ask about the availability of the bag. I repeat they are the rudest and racist.

Waoh!
Excellent collection of luxury leatherware.
For those who can afford them, of course!
But it'd be nice to at least, just look around.

It's a great store for rich people.
Even if you do not have the means, I advise you to cross the threshold if only to admire the masterpieces that are exposed.
The specialty of Hermes is above all the leather goods dedicated to equestrian sports.
The house has preserved its history and traditions and one goes through the store by climbing beautiful stone stairs with the charm of yesteryear.
On each floor, the staff greet you politely.
To see and see again.

WOW!!! I really think that sums it up. Bought two BEAUTIFUL scarves and a bottle of parfum. The staff was engaging and helpful and made my shopping experience quite fun.

It s certainly a very busy place that many customers want to get the luxury stuff. We wanted to buy a handbag and we finally got a reservation the day before we left Paris after multiple tries.

The sales associate Julie was very friendly, acted in a timely manner to make sure we were able to catch our flight.

The greatest news is that she helped us find the dream bag we wanted! Thank you, Julie!

We ll definitely visit it again when we travel to Paris next time.