Very nice house but if you are under thirty the re...

Very nice house but if you are under thirty the reception will be poor. After checking with customer service, a Gavroche model was in stock. After finally being able to find an advisor (a crazy world in the shop), she seemed disappointed that I came "only" for this part. She checked in the drawer, but my scarf was not there: "Ah well I have to check the stock then". With that I told him that I also came for a 90x90 square (which they had but showing me the models required a Herculean effort) and there, oh great miracle, "I will see in reserve and I will come back". I told him I called customer service and there should be some. It was a failure and she comes back empty-handed.
Once at the checkout, I ask if they have a specific service for cleaning the squares as is done for certain luxury brand of leather goods. The cashier was on purpose not to understand my question (thanks to the Chinese saleswoman next door for answering it!).