Hendrick Honda Charlotte Review

I can't begin to tell you how professional, personal and pleasant this dealership has been for me over the past several years. I've never been in a dealership where the transaction was so smooth and FAST!!!
I've purchased 3 accords in the past 2 years and have been very satisfied with each experience. Butch Walters surpasses every expectation I would have in a salesperson and even the finance personnel and Gus worked with me to achieve the most car possible to meet my budget. I can't say enough to express how pleased I have been with my experiences with Hendrick. I will never buy a car anywhere else. I LOVE my 2014 Honda Accord Sport!!! Thank you, Butch, Gus, Dorian, Tony and Hendrick Honda!!!!

This place runs like a Rolex. Great people doing great work!

Tried to take advantage of me. I'm a female and don't trust them. You can get work done much cheaper somewhere else. pressured me to fix things that don't yet need fixed. Always have a 2nd or 3rd opinion...by someone you trust if u can find one. I won't be returning. Gave 2 starts for the waiting area...man giving out popcorn was sweet. Free coffee.The least you can do. But no. Disappointing. And I asked for an tire rotation with my oil change and he forgot to add it on! Really?

I have been buying Hondas from Hendrick since 1998---and have known Dennis Sanford for most of those years. He is the consummate professional who focuses on providing an excellent customer service experience.
Honest and trustworthy is his focus and I heartily recommend Hendrick and Dennis to our friends.
JohnG

We recently bought a Pilot from Hendrick and worked with Richard Peacock. He was great! We can't say enough good about him! He was very thorough with the test drive and answered all our questions. He was never pushy. Richard and the entire dealership were very professional. It was the best experience buying a car we've ever had. Thanks Richard!

I am very satisfied with the location and Sales Representatives.

Jeffery Smith made my visit with Hendrick Honda on South Blvd very easy. The time I was there was much shorter than promised even though the dealership was extremely busy. I will be coming back :)

The one thing Honda owners know is that they rarely have to bring their vehicles in for service! So on the rare occasion that I needed to, I wanted to share what an excellent experience I had. Jon Sullivan, Service Advisor, gets 5-stars from check-in to check-out. They had to get a part from another Charlotte dealership, so I decided to wait it out for the morning. The repair included a courtesy multi-point vehicle inspection with a detailed report to take home, which I appreciated having. The waiting room area is large and comfortable. Furnishings include club like chairs and office-type seating for laptop work. There is an extensive self-pay snack and lunch mini-store and free hot beverage machine. When my vehicle was ready, my receipt included a code for a free car wash on the property. In short, next time I need an oil change in lieu of going for the fast in and out at Valvoline I'm coming here for the continuity of excellence in service and customer-focused hospitality!

My boyfriend and I had the pleasure of meeting Bennie. He is the best seller on that lot. We were with another guy who didn't fully explain the car I was looking at. He didn't go into detail or sell me the car at all really. I was completely confused and disheartened. Then Bennie came in and changed the game entirely. He showed the same car to me and went in to full detail about all that I would be gaining with the 2016 Civic. He showed me things the other guy hadn't and even some things I hadn't noticed upon my own inspection. Although I did not leave with a car, had the numbers been right, I most definitely would have due to the way Bennie talked to us, his honesty, and his all around demeanor. He was kind and so unbelievably helpful. In the future I will definitely request him and I would advise that everyone else do so as well. Thank you Bennie.

Staff was very friendly. I will say I was not pleased that I was lured in by their internet sales person about a specific vehicle she claimed they had and when I got there to test drive it, it turns out it was a lie and at another store that wasn't around the corner.

Major shout out to Casey & the Hendrick Honda Service team! They have been so helpful and patient with me working to diagnose & fix my Honda Pilot. The communication on all calls and service visits has been above and beyond. I love my car and I m so thankful these guys were able to solve my issue so I can continue to love it for years to come. Highly recommend this dealership!

I recently bought my 5th vehicle from Hendrick in the past 10 years. These guys do not disappoint and have taken care of me each time. The process is thorough but simple. Never a pushy salesman and everyone there takes hospitality very seriously. This most recent purchase we worked with Steve Carlton and he was great. Industry veteran who just gets it. I will continue to work with Hendrick Honda when I'm in the market for a new car.

Great service, very transparent and professional. I was assisted by Justin Napoli for a multi point inspection and he explained everything he found and made suggestions without being pushy. I ll definitely take my car to Hendrick when I need service again.

GREAT EXPERIENCE AT HENDRICK HONDA. CLARISSA PARKS WILL TAKE OF YOU.

Helped me get into a car that I love and th service is always great.

My car buying experience at Hendrick Honda was nothing short of AMAZING!!!! They have a very nice, clean and state of the art facility with a variety of cars to fit your needs. My salesman RONNIE RUSSELL is the ABSOLUTE BEST at what he does. He paid attention to key details on what I wanted and delivered as promised. Anyone in the market for a new or used vehicle, I would definitely recommend HENDRICK HONDA and RONNIE RUSSELL.

Had an appointment at 10:15am for an oil change. I didn't leave the dealership until 12:45pm. 2.5hrs for an oil change is ridiculous. We will not be doing any more oil changes there.

I received a courtesy ride home, and some popcorn! My car was repaired, and they knew which repairs were covered by the warranty. Great job!

I use Hendrick Honda for all my Honda and Acura vehicle service and I bought my last car from Hendrick. When I bring the vehicles in for service I always work with Jeffery Smith, who I know I can trust and whose advice is always on point. I know I can trust him, the work's done on time, and it's always a quality job. I highly recommend Jeffery.

The dealers there are really nice to the customers. I believed that Honda Hendricks of Charlotte will do a really good job servicing cars in the future. I have Jeff Nall for my service on my last visit. Jeff Nall is friendly, and I will recommended a friend to him if he or she need service in Honda Hendricks of Charlotte.

My experience with Hendrick Honda has always been phenomenal. I worked with Jess Johnson and she was by far one of the best people I have ever had the pleasure of interacting with. She was helpful, attentive, and exceeded all of my expectations.

Hendrick Honda is my favorite because they are not pushy, they are honest, and they are truly looking to give you the best possible deal. I have been a loyal customer of Honda for years and I am proud to say that Hendrick helps me keep that love alive.

The home delivery and online service was awesome. Fastest car purchase ever! I hope that Honda will continue this service.

quick courteous service as always.

Thanks,

Kevin Crowe

Excellent experience! We worked with Ryan Narus to purchase our 2013 Honda Pilot. He was professional, knowledgeable, easy going and great to work with. We probably wouldn't have purchased a car that day if we hadn't had Ryan as our consultant - he made the process easy and painless (and kept us laughing the whole time!). I would definitely recommend Hendrick Honda on South Blvd - a great facility with great customer service. Hands down the best car buying experience I've had.

If you need a new car go to Adam Jones! I really needed to get out of my older car and my financial situation wasn t the best. Going into a dealership is stressful but he was so kind and understanding. He worked really hard to get me into a new Honda and I cannot express how grateful I am to him and James for the time and patience they put into helping me. I will definitely continue doing business with them!

Great experience. Wouldn't take our cars anywhere else! We have 2 CRVs and one Accord all of them see our Service Rep on a regular basis for oil changes and anything else that they need.

I purchased my Honda Accord back in April 2015, and the service and support provided by Hendrick Honda have been outstanding! Dave Thomas is my Service Advisor, and he couldn't be more helpful and proactive in the way he provides service for my automobile. He really takes pains to make sure my customer experience with Hendrick is the best. Thank you, Dave!

Strongly recommend to avoid Dennis Sanford at Hendricks. His service quality is the worst I ever seen anywhere. I reported him to his manager, hope he would take proper action. This is after I took an appointment.

Extermly bad and if possible avoid Dennis Sanford. He was extremely unprofessional and had no knowledge of anythings. After 5 hours my problems with car still remains. Nothing got addressed.

I drove by the Honda dealership one evening and the Jeep Grand Cherokee Laredo parked in the front caught my attention. I walked in to inquire and a gentleman named GREG SPAFFORD was very helpful. He gave me all the information I needed and and did everything in his power to make sure I left satisfied. I honestly had no intentions on leaving that night with the car, but I felt very comfortable that I was in good hands. I would reccomend others to buy from Honda and specifically to deal with Greg because of the great quality customer service I received.

My visit to the Honda garage with advisor John Miller, has been a truly excellent experience of knowledge, courtesy, completeness, and on time delivery. I am very satisfied with Mr. Miller and the entire complex of Honda's dealership.

Hendrick Honda is always professional. From the phone call to schedule my service to check in, and then the discussion with the technician after my auto was done, nothing could be better. I'm always pleased with their service and their courtesy.

I thoroughly enjoyed my experience. Mr. Troy was helpful and.kind. I would recommend him again to lease me a car. On a scale of 1-10. He gets a 10.

My salesman, Tom Robinson and manager, Sean, were excellent to deal with! Tom listened from the start to what I wanted and made sure that I got the car which fit my needs. He took the time to show me how to use all the new features on the car. Tom also called to check on how I was doing with figuring everything out. I really appreciated his time and expertise. Sean not only put the deal together but assured me he would be there should I have any concerns and he has been. Both, Men of their word! Very pleased with the customer service I am receiving!

I had a great experience at this dealership and I would highly recommend Chris Robinson as your dealer. He listened to all my goals and created a win win solution for my new car. I am a business owner and I am starting a nonprofit in Charlotte. I was very reluctant to purchase a new vehicle. Chris went above and beyond to provide an affordable price and quality of service. Chris Robinson is the best sales representative in Hendrick Honda. I will be back to purchase all my future cars from him!!! Thank you Chris You Rock!!!!

Just got my 2nd car from here. Both times were very pleasant. Great customer service!! Our sales person was awesome Jackson Raymond. This place is Highly Recommended. Very pleased and satisfied customer.

1, Greg Thomas is UNTRUSTWORTHY..Caught him in at least one lie...makes the sale and he is unconcerned, afterward. I gave him a list of concerns & yes he was unconcerned. I wanted to trade my car & yes, unconcerned,again.
2. F& I guy was disrespectful, arrogant, & condescending.
3. Gave Service writer very simple instruction, not done.
4. General manager.....was arrogant, and condescending. Told me something he
knew NOTHING about.
There is a safety concern with the car. He said there is nothing wrong with it.
Once again, he does not know what he is is talking about.
5 Have been without the use of the car for over 30 per cent of the
time since the car was purchased. Still without use of car.
6 Purchased car with a check for the full amount from the Charlotte Metro Federal
(a GREAT place to do business!!) 12/4 have a 30 day tag. Called 1/7, NO
tag yet!!!
7 Ridiculous and exorbitant charge for Doc. fee
Overall, a VERY stressful, negative, and trying EXPERIENCE!!.
I thought the combination of a Honda product and a Hendrick Dealership was a
a good choice. I AM VERY, VERY DISAPPOINTED,
The ONLY plus is Mrs. Lane.

Buyer a car is usually a dreaded task for many, the haggling/negotiating, that feeling you can get of "being sold" after you have been stalked all throughout the car lot, all the way to finding the right car for your needs -- no more and no less.

Well I have GREAT news -- you CAN avoid all of that nonsense by going to Hendrick Honda in Charlotte and working with Brad Thompson. I recently moved across the county from CA (car-less) and had been putting off purchasing a car trying to avoid the above mentioned. Little did I know that, that was easier than I thought. From the moment I walked into Hendrick Honda I was greater with smiles and "how can I help you" and "I'd be happy to assist you with that".

Brad took us for a test drive in the CRV I had selected, mind you I had been on three previous test drives so I was a little hesitant. I am so glad he insisted because I learned more about my new vehicle in the first three minutes spent driving with Brad than in all previous test drives combined. He didn't just try to "sell" me the car but taught me how and why the car was a great fit for my needs. How did he know my needs you wonder? He actually took the time to ask and lISTEN and then Was able to very effectively highlight the vehicles features that meet them as well as some additional options offer by the dealership that would compliment the vehicle and how I intended on using it.

After our test drive he introduced us to Amael Panhwar in finance, he was just as great to work with as well. He worked with us, also listening to our needs, to create the best financial package for our circumstance. He also took the time to explain in detail some additional items we could add to our vehicle purchase to help protect our investment, extended warranties - gap insurance - maintained even - etc.

Both Brad and Amael have gone above and beyond to make themselves available for anything that I might need, even great local spots to grab a bite to eat! If you are looking for who is professional, personable, dependable, knowledgeable, hard working, and is there for you then you should go no where else than Hendrick Honda and get in touch with Brad Thompson and Amael Panhwar, you will. It regret your decision!

Great service but most of all Great Customer Service. Tanks to Mrs Andrea for a quick and awesome sercice

It was a good experience. The staff was friendly, helpful and professional.

Dennis Sanford was very friendly and helped me at all times when requesting service, I'm Latina and I felt welcome thanks ..:) I recommend it was very kind at any time with me, I hope everyone is like that with the Hispanic client thank you very much .. dennis

Your customer service is ASTOUNDING! The battery on my 2013 CRV was dead. A friend gave me a jump and I drove straight to Hendrick Honda. It was near closing when I showed up (no appointment) and they dropped in a new battery. Better yet...it was all covered under warranty! THANK YOU! - Michelle

Not only is Hendrick Honda one of the biggest Honda dealers around they are truly THE BEST! Purchased a new Accord several months ago and our salesman, PAUL YORK, was just amazing to deal with. He is both professional yet down to earth and friendly and has truly gone above and beyond the basics during our purchasing process as well as even now! He even goes as so far as to hand detail our car when we bring it in for the complimentary car washes! Now where can you get that kind of service????

Had my front fender replaced and painted. Hunter was great to deal with. Some issues with the work that required I come back a few times but they addressed them quickly. Overall, I d recommend them.

After being in a head on collision with my brand new car, Tanner Fisher was very helpful with helping find another car within my budget. I am so satisfied with all the warranties that came with my car. 100 percent recommend.

Andrew Patteson is wonderful to work with. We have now purchased 2 cars from Andrew and will continue to return to him for any future purchases. He delivered our new car promptly caring for each detail in an outstanding manner. Andrew is friendly, knowledgeable, and professional. His initiative to guide us through all the steps, including moving license plates and bumper stickers, installation of accessories, and providing everything within a reasonable time frame were so appreciated. With such great service, we have no reason to visit other dealerships in this area.

My wife and I lost both of our cars to a fire. We had no savings for a new car and my wife lost her job due to not having transportation. Steve and Tony bent over backwards to help us with our financial situation (and fighting with the insurance company) and put us in a vehicle. These guys are amazing!

Kudos to Casey McGuire in the Service Department! Not only did he come in the pouring rain to jump our battery, but he got us in and out of Service in no time with a replacement battery. GREAT customer service.

A disappointing experience turned satisfying by Service Tech Dan Cannon. Thank you for your experience, professionalism and concern.

Two days ago, I finalized the purchase of my 2007 Honda Accord at Hendrick Honda. I am very, very pleased with the fantastic customer service I received through a process that was very new to me. RONNIE RUSSELL took excellent care of my partner and I through our search for a reliable and affordable vehicle. RONNIE truly knows the value of the customer first!! Our interactions on the lot, test driving the vehicle, and at his desk were executed with patience, very thorough information, and he made us feel extremely comfortable every step of the way. I am grateful to have had this example for my first car buying experience. Thank you Hendrick Honda and RONNIE RUSSELL for helping us with the purchase of the car we desire!! You can't go wrong with RONNIE RUSSELL!

This was my second time getting a vehicle from Hendrick Honda and working with one of the best sale reps, Ronnie Lopez. Ronnie made my car buying experience worth the while! The sales team and staff we truly amazing and made me feel at ease through my entire process. Great team!!! Customer service is amazing!

RONNIE RUSSELL is the absolute best!! He made the experiencing of buying my first car pleasurable, quick, non-stressful and possible. He and DORIAN went the extra mile and worked around my work schedule! Thanks so much!!

Jessica Johnson did a first rate job in showing me all the features of my new Fit, and especially recognized that I did know about technical features. She`s an excellent teacher and very patient. She`s a credit to your organization.

Whwn it came to financing the finance managers were very aggressive and the sales people were willing accomplice to these tactics. Window tags didn't match buyers guides and it took 2hrs to get information on the vehicle we were interested in. Never been to a car dealership that couldn't find the best deal before submitting you to a bank. Also I was told multiple applications would have to be done if I found interest on a better deal on lot.

We didn't end up buying a car from Hendrick, but we thoroughly enjoyed the experience provided by Akilah our sales representative and Sean the sales manager. They provided complete information, and didn't try to sell us a car without allowing us to check out the competition. They could have used hard sell tactics to try and prevent us from walking out the door, but instead they gave us the freedom to make the choice we felt was best for us at the time. I would highly recommend Sean and his team if you are looking for a professional approach. They didn't earn our business this time, but there is a good chance they will in the future.

When considering the purchase of a new vehicle, I immediately contacted Nate Pearson, New Car Sales Manager, to get the process started. Nate put me in contact with Ronnie Russell, Sales Consultant, to assist me in finding the right vehicle for me. I always have a great experience at Hendrick Honda , and this time around was no disappointment. Nate, Ronnie, and the Finance rep provided excellent customer service and got me into my new Civic in no time.

Hendrick Honda is THE place to go for a car -- even if you're looking for a
Toyota RAV4, as I was. Chip Chamberlin was my salesman and he was delightful to work with --helpful, patient and supportive. Finance team members Stewart Abbott and Andrew Mareno (I think; Andrew, if I have misspelled your name, I apologize!) were equally helpful and focused on finding me what I wanted at a price I could afford. I was a little wary about buying a car, but these three made it an enjoyable experience! They found me a silver 2017 RAV4 with such low mileage that the original 36,000-mile-warranty is still in effect. Thank you, Hendrick Honda!

John Miller did an excellent job.

This is my second time having the car serviced here. The first was a total disaster, and the manager never resolved the issue (still have yet to hear back from her).

I took my car back for a recall service, and fortunately worked with John Miller, who was fantastic. Nice guy, knew his stuff, and made sure I was happy with everything that was going on. I'd recommend John to anyone. Just be clear of the manager!

Dennis is my favorite guy in Service Department. If he is going to be off that weekend I need a job done, he will hook me up with somebody as courteous as he is. I'll go nowhere else for my car. There's a Hendrick Honda near me in Rock Hill, but I always go to South Blvd.

Service experience with Hendrick Honda continues to be first class. Dennis Sanford was helpful and got me in and out in quick order. I always enjoy visiting the dealership and seeing the ones I have dealt with in the past, Gus, Chris, and the Service reps. Great dealership with a super product.

I purchased my last two cars from Honda and the service department is a huge reason why. I appreciate all their hard work and the customer service has always been good. Thanks again to Jeffery Smith for starting out with just trouble shooting with me on the phone and helping out all the way through.

Brad Thompson was excellent Sales Person. He did all to complete the entire sales process very nicely. He explained me all the features of the car. I strongly recommend him to buy your next Honda car.

We are happy to buy our car in Hendricks Honda !!,they give to us a great deal and customers service!!! Honda is a high up quality car, my family and Me we can recommend them!!

I purchased my Honda CRV from Hendricks. The car is wonderful so far.
Manny Dasilva is a truly great salesman. He answered all my questions and
made the experience a pleasant one. Many thanks.

I have purchased several new cars in my life and never had this type of experience before. From the moment I entered the building the sales team was very professional and fantastic to work with. I could tell from the very beginning that they truly had my best interest at heart. Most dealerships I've worked with in the past, have only cared about how much money they could make off of me. Not once, did they ever make me feel that way. Working with the team at Hendrick Honda, was a tremendous experience. If you are in the market for a vehicle, I highly recommend coming here. Other dealerships don't even come close to this staff. I will definitely be coming here again in the future.

Chip was a very genuine breath of fresh air, not artificial but rather bent on getting you what you want with a pleasant pain free experience doing it, and Tony is also cut from the same cloth. They should be instrumental in training every sales person in Honda how to do what they do. The previous dealer I had was in Indian Trail , and they were liars caught in action, I d buy another Honda just to go to Hendrick again.

Dave Thomas was excellent. He was professional, informative, polite, and friendly. I am in the customer service industry and I highly recommend this gentleman.

Recommend Melissa Evans! She was great and so helpful. Really knew her stuff about everything which made the process super easy. If you're looking for a car, new or used, go ask for her!

I just purchased a 2008 Honda Accord from Hendrick Honda off South Boulevard. I had a really great experience buying a car from Ned Hindi. Ned was extremely polite, patient, and very helpful salesperson. Ned went above and beyond the call of duty to make sure I found the right vehicle. I never once felt uncomfortable or hassled in any way. If I was to buy another car, or recommend someone to a dealership I would choose Hendrick Honda off South Boulevard. Ask for Ned!

This was our second time purchasing a car from Hendrick Honda and once again a fantastic buying experience. Both Jeff Kirby and Andrew Patteson the internet manager were great to deal with. It was a no pressure experience and we were treated like friends of the family. No better Honda dealership around in my opinion. Would highly recommend to anyone and everyone in the market for a vehicle. We love our 2 Civics too!

Jen (service dept) was AMAZING! Very thorough evaluation of my vehicle. I was traveling solo, and they were truly concerned for my safety, noting what should be handled immediately, and what could wait until I returned to my regular service shop. Big kudos to this service team!!!

Ronnie Russell with Honda of Charlotte is professional, knowledgeable, personable and most of all will go the distance to assist you in purchasing a vehicle of your choice. We drove from Asheville, NC to look at Hondas in the area and after a poor experience in Concord, we called Honda of Charlotte, RONNIE RUSSELL answered. We explained what we were looking for and he immediately responded with setting us with car options, starting the application process and most importantly providing genuine, sincere customer service. RONNIE RUSSELL is sincere, patient and will kindly guide you through the car buying process. If you are looking to purchase a vehicle, I highly recommend RONNIE RUSSELL.

I bought a 2012 Accord Coupe there from Jess Johnson and the experience was flawless. I had very specific options I was looking for and Jess helped me find the vehicle, the price was fair and the trade in was actually a little higher than I though it might be.
She kept me informed as to what cars where available and even took my picture with it to send to my gf :)
Great experience.
Thanks guys

Tony Howsare was my sales associate and he was fantastic! I was waiting on my car to come in for a few weeks and he kept me updated on status almost daily. Once it arrived he was very thorough explaining all of the features and benefits .He wanted to make sure that I was happy and comfortable with the decision that I had made on my purchase. AND I MOST DEFINATELY WAS!
Umberto handled the finance portion of the purchase. He was professional, patient, and very knowledgeable regarding all aspects of the financing. He also wanted to make sure that I was getting the best rate.
Both Tony and Umberto went above and beyond to make sure that I was happy! You couldn't ask for a better team because you wouldn't find one! Thanks to both of them so very very much!!!

I purchased my second car yesterday, but it was a first in regards to purchasing one through a dealership. As soon as I left the shop driving away in my new car I felt compelled to spread the word of how professional, organized and hassle-free my experience with Hendrick Honda of Charlotte was. I was amazed! I will admit, I dread the car buying process, but the people I worked with there, Greg Thomas and Dorian Gordon, were absolutely outstanding! Both knowledgeable and willing to do everything they could to best accommodate me and my car buying needs. I spoke to Greg a few times over the phone before visiting the dealership. I expressed exactly what year, make and model of car I wanted (I am a very picky girl) and within a few days he was calling me back telling me he had found me the perfect deal! And did he! The next few days that followed both Greg and his team worked diligently to make sure I was totally satisfied with not only the product but the overall experience as well. I could tell they were attentive to my needs and were not only selling me a car but were also selling me excellent customer service, I really appreciated that. I am thrilled to drive around in my 2011 Scion TC which is definitely an upgrade from my first car and even MORE thrilled at the amazing deal I got along with it! I definitely recommend Hendrick Honda of Charlotte to anyone who won't settle for anything less than outstanding when it comes to buying your car! Trust me, you WON'T be disappointed.

My service advisor called the wrong number to pick up my car after I provided my telephone number before I dropped off the car for service...later when I called her to correct the contact information on my account she had a terrible attitude and it really put me off the Honda service even after my actual car service went well. The customer service was seriously lacking.

I came to look at getting a new vehicle without really knowing what I wanted. I met with a salesman named Garrett who was very helpful and explained to me all the different vehicles and what would be best for my lifestyle. He was easy to talk to and knew his stuff. While I was not quite ready to purchase a vehicle I know when I am ready I will be coming back to see him! All around great experience.

I am delighted to acknowledge commend Brad Thompson for his superb customer relationship management skills and ability to proactively address concerns and create a customer-centric sales environment. Brad went well above and beyond to ensure the committed delivery timeframe was met by pitching-in with the laborious detailing process. His expertise relating to the features and functions of our new CR-V could well be emulated by other automotive dealerships. I commennd Hendrick for having a superior resource, the caliber of Brad, on your team.
Sincerely,
Lenny Keitel

I always Service my Honda Civic with Hendrick Honda's Service Department. Dave Thomas takes good care of everything and makes sure it's clearly explained before and after the repairs/maintenance performed. Thank you!

I like working with Charles Myers. He helped me with what I wanted and was't a pushy sales person.

Let me start by saying that I was referred to RONNIE RUSSELL and he didn t disappoint. Everything my daughter told me about RONNIE RUSSELL was that and then some!! I even had a situation after I purchased the car, that under normal conditions wouldn t be covered, he took care of it himself. Thank you RONNIE RUSSELL!! You are my car guy for life, and anyone I know looking, I ll send directly to you.

This is the fourth Honda I have purchased/leased at Hendrick Honda. I keep coming back because of the high quality service. From start to finish, I am impressed with the quality of people that work there. Hats off to Manny Dasilva and Sean McLane for helping me once again. Manny even took the time to sit in the car with me and explain all of the new electronics-blue tooth, radio, steering wheel panel, etc. I will definitely be back to buy another Honda car from them in the future. THANK YOU!

I can't thank Hendrick Honda enough for their prompt, courteous and attentive manner with the issue with my CR-V. From my initial phone call to closing out my service slip, I felt like a valued customer. Unlike your competitor where I have purchased 5 vehicles ,Jeffery Smith made me a "priority". If I have any other needs with my car, I will definitely call Hendrick Honda.

This is my 5th Honda and my 2nd from Hendrick Honda. I ve had nothing but good experiences from sales to service. If you need a car go see Tanner Fisher, he will make it happen...

Excellent customer service. Listened to my needs; didn't pressure declining "up-sells"; above and beyond on obtaining my preferred vehicle options; hospitality; "clean"-anti-COVID; well-maintained facilities; well stocked customer lounge; efficient closing process; great salesperson-see "Adam", or his partner Katie. Coming from a Lexus customer experience of many years I didn't think that another manufacturer-dealer would match Lexus. I will say that the common thread between my Lexus and Honda experiences is "Hendrick Motors"-highly recommend. My service expectation was exceeded. Great overall experience, start to finish.

Buying my 2016 Honda Accord Touring was the easiest, smoothest and most exciting experience my husband and I have ever had purchasing a car. Jay Levin and Sean are the best! I love this dealership. When sitting in the waiting room while my car was having additional features added, Jay came by and checked on me not once but three times. Thought this was very impressive.

When I got my car that had every bell and whistle on it that I ever wanted, Jay took the tine to explain all the features. He didn't even mind explaining it a 2nd and 3rd time in the event I didn't understand something.

Also wanted to mention that Scott Wendel in the Service Department was very courteous and speedy. I was in and out quickly. Can't ask for any more than that. Thank you so much, Scott!

I would definitely recommend this dealership, especially Jay and Sean and Scott, to all my friends, family and acquaintances.

Scott Wendel in service and Blake (master mechanic) are the dynamic duo. We had a small issue with our Honda Odyssey that was difficult to pinpoint and they worked diligently to find and fix it. Chris Curran, service director, is part of this team and together provide the best service I've received.

Easiest purchase/trade transaction ever. Ken Hill was friendly, highly knowledgeable and efficient. We got a very good deal on a beautiful new Accord and they were able to deliver the color we wanted in just a few days. We had been working with a different dealer who gave us the run around and finally told them to forget it and came to Hendrick. Best car buying decision we could have made.

I agree with the review below, RONNIE RUSSELL is the man! I drove from Charleston, SC, where I had a Honda dealership in my backyard, to Charlotte NC (3 hours) to work with Ronnie and Hendrick Honda of Charlotte. The reason? Ronnie worked hard to find the exact vehicle I was looking for. He was an excellent communicator, from the moment I first spoke to him, until I signed the paperwork. Up until I met Ronnie, I spoke to several salespeople in Charleston, who made me do the work, and acted as though they could care less about my business. I got the impression that selling cars is like shooting fish in a barrel when you work for a Honda dealership. Ronnie never treated me that way, and I appreciate that! Ronnie and STEPHEN PECHA worked hard to make my dream vehicle happen. Ronnie and Stephen were warm and welcoming when I arrived at the dealership to pick up my vehicle. The dealership was full of positive energy, nice people at every turn, and the entire staff made my car buying experience exceptional. I can't forget to name DORIAN GORDON who is a business manager there and was GREAT as well! I only buy cars once every 10 years (of course- I drive Hondas!) and this experience was well worth the drive. Thank you!!

Service advisor was respectful and explained the service to be rendered completely. Better still, service was completed an hour early.

I have been going to Hendrick Honda South Blvd for 15 years! Each and every time I purchase a vehicle or get mine serviced, I have an EXCEPTIONAL experience! It s always a pleasure seeing the same faces. It s always a feeling of family at any Hendrick HONDA! I highly recommended Hendrick HONDA South Blvd for all your car buying needs and service!

Clarissa did a great job walking us through the needed Preventative maintenance on our Odyssey. We are at 100k miles and were prepared in previous visits that there would be a lot needed. The work was scheduled and done in the time we were told. They were knowledgeable and easy to work with. Thank you!!!

Once again my main man, Danny Cannon, took good care of me. For the second time a rodent bit through the gas line as it passes over to the motor. I was towed to the dealership and quickly found that the line was bitten through. It did not take long to replace the hose and to do a needed oil change while the Pilot was in the shop.
I am now using a bag of mothballs tucked into a space over the driver-side wheel well AND Repels-All spray on the fuel return hose and other areas around it and on places where I can look down and see the driveway.

Thanks Dan, Rick, Scott and others.

The area was very nicely clean the people were courteous very nice to everyone smiled and offered to help . Ryan who I had the appointment with was ready and awaiting on me he gave me all the information I need it gave me and assurance that my car would be taken care of in a timely manner and I'm very pleased to have met so many wonderful people I would recommend Honda to anyone can't wait to drive my car today the AC is now working

Carissa Parks is the best service advisor at Hendrick Honda. She is always so polite and always have a smile on her face. Carissa keep up the good work I always look forward to you assisting me when I come to have my car serviced.