Hendrick Honda Charlotte Reviews

Tanner was awesome to work with, very knowledgeable and personable. Everything about this experience was pleasant and smooth. Highly recommend working with Hendrick Honda.

Andrew Patteson offered excellent, knowledgeable service. We were pleased!

the Experience I had with Hendrick Honda was the best! my family has always purchased new cars from this dealership. But this was my first time buying a car for myself. What I can say I Love Paul York (car Sales man) he is the BEST! he made the process so smooth and fast. with the Help of Amael Panhwar (sales and Leasing Acquisition) he made everything happened with the Numbers and everything I wanted with my new 2017 Honda Accord Sport. He stayed within my price range for the car payments with all the extra I wanted, I can honestly say both of these guys deserve these 5 stars I am giving them in this review. I strongly recommend both of these Gentlemen's if you want to purchase a new car they are very professional and their personality's will make u feel very welcome. they get a A++ from me. :) thank you guys if you guys get to read this review!!

Great Service and Sales! Brad Thompson was extremely helpful and great to work with.

Looking for a new car and want to talk to the nicest salesman ever? Then stop looking, go to Hendrick Honda, and find my man Chris Wilson! Chris was so great with me! He listened to my needs, understood my wants (no matter how picky), and was incredibly patient with my indecisiveness! His experience and knowledge with the industry is immediately apparent and his ability to balance personalities made a difficult decision so much easier! Chris was easy to talk to, very light-hearted, and again, patient!! :)
Look him up when you get there and be sure to tell him how much I love my new Honda Pilot!!
~jillian

Just bought my 4th car from Hendrick Honda. Always such a positive car buying experience. RONNIE RUSSELL made the process very easy and I found a fantastic car for my daughter. Great condition, excellent price & value. Be sure to check them out and ask for RONNIE RUSSELL.

I bought my first car here a little over a year ago & it was a terrible experience except for my salesperson. This time was truly an easy, fast process. Thomas took me on my test drive & got my deal started for me. Akilah finished up & helped me with this purchase, she was amazing again. Brad the finance manger was really nice and offered great conversations he didn t try too push a lot of extras on me & when I initial forgot to add GAP he was more than willing to fix that and get it added. The team was outstanding & made this a better experience Then my first.

I had the most genuine, professional, and caring experience since being apart of the Honda family, HERE!! I am a transplant from Georgia so this is the first service I've had since moving here. Customer service began from the moment I made my appointment, the gentleman (I wish I could recall his name ) was friendly and knowledgeable and made accommodations for my same day service prior to the holiday, he checked to see if there were any recalls on my vehicle, as well as telling me where on the website I could find a coupon for my service. Clarissa kept her word regarding the length of time the service would take, when there were additional recommendations, she explained, and provided an accurate time estimate AND still got me out with time to spare before my next appointment. I am so impressed with the quality of service they provided.

Great car service - would like to see customer pickup/delivery extended both ways with no mileage limit.

We visted the Hendrick Honda dealership on South Blvd on Saturday 11/12, Mr. Ronnie Russell was very helpful and he was able to get me out of my Dodge Durango and he was able to help me purchase 2 new vehicles! The experience was very pleasant, I would recommend Ronnie to any of my friends or family looking to purchase a new or used vehicles.

Reception process is easy and welcoming
Andrea went over the cost and the maintenance due and ask my authorization before starting the work
Above and beyond my expectations
Thanks

Honda of South Blvd has been great! Casey has always helped us in Service and again during our routine maintenance did not disappoint!

I would give 0 stars if possible!! Worst service during and after sale!! Everything we have tried to do through them have been a fight. 22 days in and they still have submitted the information to get our tag!

Stopped by to try hi da odyssey here and ended up buying in same visit. Great sales team - thanks Jessica Johnson for making it a pleasant experience

Where to start? I met James Sheon and immediately we clicked! He was attentive and you could tell that he genuinely cared about what I wanted. He was an absolute dream of a sales professional!!! Next I had the pleasure of meeting Dorian Gordan and Joe Gamati in financing. This was the potential nightmare. Why? See, a week earlier I totaled my 2017 and the insurance companies had not paid off all of the car yet. The two of them advised me how to light a fire under the insurance companies and assured me that everything would work out. Days later after following their experienced advise...the car was paid in full! The day I picked up my gorgeous, sexy, dream Accord EX Coupe, I met Ronnie Russell. This guy! He listened to my wants and walked me to my new luvbug. We test drove and it was love at first sight! (Me and the car that is ;)). Ronnie was instrumental in me deciding on MY car. Not a responsible car like I was leaning towards. I don't need a sedan, I am an empty nester!! Hands down this was the best car buying experience I could ever have in such a stressful circumstance. Kudos to my Dream Team! You're much appreciated.

My girlfriend and I flew down from NY to pick up a Honda Fit. Jessica Johnson picked us up from the airport and had the car all ready for us. We did a test drive and she set up the HondaConnect system, synced our phone, and gave us a lesson on the car's electronics. She was very knowledgable and could not have been nicer. Overall, an excellent experience at Hendrick Honda.

Had a great experience at Hendrick Honda, since i stepped in i was welcomed and felt very comfortable.
I was very pleased to meet Chris Robinson at the sales department, he was really helpful and easy going to make a lease deal, he teached me everything in the car, i met also another person from sales department I don t know his name he was also very helpful,these people are really honest, no games as other places, then i was pleased to meet Mon Nguyen at the financial department really nice guy and very helpful, I appreciate his patience with my questions.
I recommend Hendrick Honda for everyone who would like to get a new car

Best deals on Hondas in town & working with these guys couldn't be easier!!! I LOVE MY NEW CRV!! Thank you Hendrick Honda!!

Everyone is on commission there so watch out they got their best interest up front before yours

As usual, fantastic service at Hendrick Honda on my vehicles scheduled maintenance. Thank you!

Wonderful experience buying our new minivan with Chip at Honda Hendrick. I was hesitant to make the transition from SUV to minivan but Chip made the whole experience easy form start to finish. We had started communicating days before I arrived. The car was picked and most the paperwork filled out. He did a wonderful job explaining how this van will simplify my life with baby #3 on the way. The whole team was fantastic and energetic. Great experience all around.

I gave 3 stars only because of how long it took. I was not prepared to wait almost 2 hours, especially with an appointment. I do appreciate the kids waiting room and arcade which kept them busy the majority of the time.

Tanner Fisher was awesome to work with, honest and straightforward and definitely not your typical pushy salesman. Great job Tanner!

The service department goes above and beyond! I ve been a customer for over ten years. I ve had a Honda Odyssey, CRV, and now a Pilot. Wouldn t take my Honda vehicles anywhere else. They re the best!
*During this stressful Covid19 time, they ve gone out of their way to protect their customers sanitizing vehicles and keys, and providing no contact drop off and pick up. I m grateful that I could take my Pilot in for service and know these procedures are in place.

I highly recommend Tanner and Honda South Charlotte. Tanner was very helpful, knowledgeable and patient. He did not pressure me (which I hate btw)! Tanner s manager Sean honored pricing that had been given to me 3 weeks prior which was very much appreciated because others pressured me to make a decision in five minutes. Umberto in Finance was efficient with the paperwork and did his job with a sense of humor which was very much needed at 8:00 on a Friday night! Good work gentlemen!

Great customer service and thorough repair work on my Honda.

Great experience with the Hendrick Collision center! Justin Bowers was very helpful and knowledgeable. They made the entire process smooth and painless, always kept in contact about the car. It ended up being totaled, so I can't attest to their work, but from what I saw and the resources they have, I'm sure it would've looked better than new. I was actually referred here by Carsmetics because they can't do frame work if it's needed. Any time another shop recommends a shop, it's a good sign.

Found the salesman high-handed difficult to deal with not willing to make any concessions whatsoever what s the original price had been placed. Found the finance people to be difficult to work with. Would not recommend Honda Hendrick

Stopped in here a couple of times for service on my car and no matter who helps me everybody is kind, courteous, and professional. Definitely going to continue to do business here in the future. I drive Uber/Lyft, so it is nice to know I have a place to go to make sure my car is in top shape.

The service was super nice, Joe Ross take his time helping us and he was a really nice guy. He take his time in order to tell us exactly what we need to know. Staff are very friendly and do what was in his hands to give decent prices and a good quality car. Absolutely love the experience and would buy from them again.

I love working with Chris Robinson. He is very attentive and knowledgeable about the vehicles making the car buying process a breeze. I wouldn't work with anyone else other than Mr. Robinson. I appreciate his dedication and impeccable customer service. Thanks Chris! I will continue to suggest him to all my family and friends.

Dan Cannon is an excellent service advisor at Hendrick Honda.

I had a great experience buying my first car from Hendrick Honda. The people at Hendrick are fantastic and made the process very easy for me. It was my first time buying a car, but Corey Reynolds was amazing! He walked me through all my options and worked out a fair price. I was comfortable the whole time, never pressured or intimidated. I couldn't be happier with the experience and I love my car. I strongly recommend these guys for anyone in the market! ASK FOR COREY!

Chris and his whole team accommodated me amazingly. Got me hooked up with some sweet wheels and the perfect deal. Definitely will be coming back when the time comes!

Very cordial and professional. I received assistance is setting up my appointment to have my SUV checked per the recalls in some of the computer software. I was given an estimate of two hours for the process. I elected to wait in the customer lounge. It was very clean and seats and working stations were properly set up keeping social distancing in mind.
My Service Manager was very helpful and a pleasure to work with.

Had a great experience from sales to finance. Love my 2015 Pilot!!!

employees do not seem to care after they ve received your money. no calls or updates on a plate issue that s been ongoing for a month even though they claim they d been calling me. no response to emails and no compensation or even an apology for the inconvenience. will not be returning nor recommending.

Very good service from Darwin ... Made the pricing work as per the needs and limit

Please do not call this Honda dealership if you need help over the phone concerning anything to do with your Honda Pilot, you won t even get to speak to a technician. Also, do not have any oil changes done at this dealership. There will be at least 3 additional services that immediately need to be performed on your car, some of which you actually had done at other dealerships already, but they weren t aware of that. (Like a timing belt!) I will drive to Metro Honda in Monroe (MUCH better service) or ANY other Honda to have my last free oil change done before I go to this one again.

Worked with Ken (whose last name I forgot), who did a great job explaining our options re leasing. Thais our first lease.

The process was very much professional and personal. Also, hats off to Gus, who sure knows the business!

We are very happy we chose Hendricks Honda.

Jim Burrows was excellent in every manner. He followed up in a timely manner and presented the recommendations with expert advice. I will certainly come back to Jim and Hendrick Honda again

Everyone was very friendly and it was a thorough and smooth process! Shout outs to Melissa and Ronnie for their warmth and staying late for us.

My wife's CRV needed an extra key to be replaced. Scott at the service writer desk snuck us in on an emergency basis. I found their operation to be efficient, friendly, and pleasant. Scott Wendel was our Navigator through that process, and got us out in the time period promised.

Excellent experience with Service Advisor Jeffery Smith, as always.

Very poor service. I had to rent a car through their car rental. Pretty much a breeze then I needed to extend the rental and was even looking at purchasing a car through their company and then they started threatening to issue a warrant even though the rental was paid for. I'm turning the car in today and will buy a car from their competitor and drive it back up there just to show that I will NEVER do business with them again. Horrible customer service and I hope the sales manager is there so he can see how poor customer service can lead to people not doing business with them anymore. The rental manager is the absolute worst and I hope you loose your job smh. I'm very upset with you all.

Bought a Honda Civic a week ago and it was an excellent experience. Everyone was very friendly and helpful. Andrew did a great job and you can tell he really cares about the customers and wants to help people. Excellent car dealership--definitely recommend to anyone looking for a car.

Very great experience! Had my car serviced and they went over the problem excellently and gave me great options for a solution.

Is appointment five star service rep five star finished on time five star

I had the pleasure of working with Daniel M. at Hendrick Honda on South Blvd in Charlotte. He made the experience of buying a car actually enjoyable. He was there to help find the best car for me and wasn t pushy at all. He goes above and beyond to help his customers. If you re looking to buy a car Daniel is your person.

Fantastic Customer Service
I bought my brand new Honda CRV here and will never shop any place else
I recommend dealing with Sean McLane
All the salesmen are the BEST

Courtesy and professionalism from Justin in the service bay and from Ryan at the collision center was outstanding, really appreciate their suggestions and insights, felt like they were on my side trying to maintain a 10 year old Accord without breaking the bank. Gave 4 / 5 stars only because of the wait time (1.5 hours for oil change, brake fluid flush, tire rotation).

Jeffrey Smith @ Hendrick Honda always takes excellent care of me when I take in my cars. I have tried other service centers in the past, but none compare to the service I get @ Hendrick.

This was about the 3 or 4th time I ve been here but this time I felt like Honda was trying to get over on me and sell me on repairs that was way over priced, I may or may not come back to this location. I always like to go to dealership to get my vehicles worked on but I felt like they were trying to take advantage of me. I am not saying all Honda dealerships are like this but Hendrick Honda, I wasn t too pleased this time around.

I have always had a great experience at Hendrick Honda. The staff is professional, try to help you out when they can, and the waiting area is nice and clean.

Great service! Very knowledgeable and friendly staff!

Wonderful service, better than any of the other Honda Dealerships from my experiences.

I received a quote on a Honda HR-V through True Car, and I was quickly contacted by Ken Hill to help with my purchase. I scheduled an appointment, but Ken was tied up with another customer and found me someone else to help with the purchase. Jessica Johnson sat down with me and we discussed my needs and my payment threshold. While the honored the e-price I was given, the monthly payment came back far out of my price range. Jessica and Amael (in finance) worked hard to keep me in my payment comfort zone. I was able to purchase the exact car I was wanted. Overall, it was a positive experience!

The dealership is going through a remodel and the new lobby/lounge looks great. I was there for an oil change with an appointment which took almost two hours, not sure why unless they have a huge backlog or bad time management not serving the purpose of an appointment. I guess they just delay hoping they can lure customers into a potential sale. Either way, it was a okay experience.

The sales staff were helpful, kind, not pushy and very knowledgeable. They made sure I understood each piece of the process. Charles Andrew Patteson made the entire process enjoyable and took the time to make sure I new everything I needed to know about my new vehicle. I would highly recommend Hendrick Honda for anyone looking to buy a new or used vehicle or who need collision repair or even just regular service!

Israel was such a pleasure to work with. He made sure we found the perfect car and really made us feel like a member of the Hendrick Honda family. If you need someone to help you find the perfect vehicle, he s your guy!

Growing up my family has always bought their cars and serviced their cars at Hendrick Honda in Charlotte. I've always said high praise and recommended people to buy from here. However, after this past week I've had horrible experiences from both Sam Anders, Internet Sales Manager, and Jeff Kirby, Salesman. Jeff Kirby called me and promised to give us a call back within 30 minutes but never called us back. We went into the dealership, and Sam Anders yelled at us in front of his staff and other customers in the front lobby. He told us we were "bad business" for him. He further showed us bad professionism by having the wrong car we were going to purchase on the paperwork! How careless. Furthermore I will never step foot back in there again and will never recommended other people to this horrid dealership.

J. Thomas was so helpful tracking down the perfect car for me! I'm in love with my Acura RDX . Thank you for a quick and smooth transaction! I was in and out in a flash!

Excellent service, Andrea was very helpful, friendly and knowledgeable. This was my first visit and I will definitely bring my car back to this location for service in the future.

As always Hendrick Honda was a pleasure to work with. The service and atmosphere was friendly and professional.

Patty Jones did a wonderful job of making me feel like an important customer.

Thanks for a wonderful experience...AGAIN!!

Randy Fisher

Our recent auto purchase was a pleasure. Greg Thomas and the staff at Hendrick Honda bent over backwards to help us with some very specific needs and circumstances. Greg and the team stayed true to thier word, held the car based on our timeline and were able to make this all happen easily and get us a very fair deal.

So I visited Hendricks Honda on South Blvd on yesterday and was helped by the amazing Ronnie Russell who sold me a car... I have to admit going in I was expecting the negative however he made sure I left with the car I wanted... I highly recommended Ronnie if you are looking to upgrade or just purchase a car!

Due to high demand, it took extra time, but Hendrick Honda on South Blvd. found us the exact Ridgeline that we wanted. They were excellent with communication, took good care during the sales process, were upfront with pricing, and delivery was efficient and smooth. We will gladly recommend them to family and friends as we had another "5 Star" Experience. Special thanks to our sales representative, Chris Robinson, and manage Nate Pearson. They took excellent care of us from start to finish.

I did not end up buying a car, but Umberto was very helpful, straightforward, and thorough. I spent about 2 hours at Hendrick yesterday but I did NOT feel like it was a waste of time at all; they gave me a lot of good information and worked with me to try to find the right car for our family.

Everyone was very professional and in these troubling times they took all the right precautions

Andrew Patteson made my car buying experience pleasant with no pressure. He explained everthing very throughly and was patient with all my questions and reservations. I had visited several dealerships before and if they had been as nice as Andrew Patteson and the team at Hendrick Honda I would have purchased from them.
I also must mention Damion with the Finance team that was also very pleasant and patient with my financing needs. Everyone at Hendrick was dressed professionally and I was always greeted warmly and courteously during the entire experience.
Thanks so much!

Mr.Ned Hindi was amazing ! He helped make the whole deal go smooth and I would definitely recommend you come out and see him !

Greg in the service department was great. They were very busy and still got me in and out for my oil change in a timely manner. Very nice, clean and cozy waiting area with good free coffee. :)

This has been my go to spot for years.... excellent service.. I've tried dozens...

Juan did a great job helping me with the car buying process. He was very knowledgeable and helpful with any questions or concerns I had. Still stays in contact with me after the purchase to make sure everything is running smoothly!

Exceptional experience with recent purchase of new 2020 Honda Civic coupe. Staff greeted us promptly, finance dept was quick and efficient, and they followed up after sale to make sure we were satisfied. Overall great experience!

Jeff Kirby at Hendrick Honda on South Blvd was great. Several dealerships I visited while shopping for a more fuel efficient vehicle knew very little about the vehicles they were selling. Jeff is an expert when it comes to the product he sales. We have had to go home, read the owners manual, and educate ourselves on the last 2 Ford vehicles we have purchased from Crossroads Ford in Indian Trail. We had an excellent car shopping experience at Hendrick Honda and we will definitely shop there again.

Jay Levin was great to work with and I have no reservations in referring anyone to Jay for their next Honda!

Always a great experience at Hendrick Honda! Ronnie Russell goes above and beyond to ensure I get a great vehicle and price. I am once again pleased with my new Honda thanks to Ronnie Russell and the great team at Hendrick Honda!

They weren't as enthusiastic as they usually are. They weren't interested in negotiating at all. They gave us one option for price and payments and that was it, sticker price or nothing. Going to look a few other places and see what we can find.

Took my car in for air bag recall . Next thing I know one of service advisors is beating on my dash in front of everyone trying to get it back aligned ?? While I stop him and ask wth are u doin .He tells me idk and says I'll have to take it back to the shop to have them fix it .What is wrong with this dealership every time I go in there for service or recalls its a terrible experience.They try to "fix" your vehicle as quick as possible cutting corners and not finishing the job properly . I'm sorry but this service center is beyond the worst!!!!!!!!!!

This was the best car buying experience I have ever had! The salesman (John Ward) was very knowledgeable and answered all my questions. The sales manager (Sam Reynolds) was very accommodating and patient with me through the process. All past car buying experiences have started with pushy salesmen greeting me at the door asking tons of questions about money and payments, typically I leave and do not come back and will not refer them anyone. This did not happen Hendrick Honda, there was no pressure and I would strongly recommend this dealership. I would like to say thank you to the entire team and especially John, Sam and Brad. One other person that stands out was Sean. He is very personable and spoke to my wife and I while we were waiting. Super nice guy and very sincere. Thanks guys!!!

one Star is too much for them, I would give minus 5 stars. They are professionals in harrasing, insulting and misbehaving with people. They were giving a deal on price which no they knew no other dealer would give because they had clearance going on on limited stock they had of which they took full advantage. They refused to give the car when we were to there make a final deal saying we are no happy with the price being quoted to you. Then I gave a bad review and then they said we will give you car but instead I have to delete the bad review and write a good review. We changed the reviews and they got the paperwork done which took 2 hrs and then they said relationship is not good we don t want to sell the car and you may leave. We are afraid that you will again give a bad review. This is the way these people work. Shame on them!!!

I recently purchased a used Honda Pilot from Corey Reynolds. Corey was a pleasure to work with. Corey made purchasing the vehicle easy and worry free. He made sure I was completely happy with my purchase and has worked with me for 4 weeks to ensure my happiness. I would highly recommend Corey for any future purchases at Hendrick Honda! Corey was the best! Thanks for making my Honda experience great!!
-Courtney Franco

What is "Above" going above and beyond? It's Sean Smith of Hendrick Honda in Charlotte and it should not be confused with Honda of Concord, Honda auto mall or any of other dealership, it's Hendrick Honda. I purchase a used car from Sean and we did most of the dealing either on email or text. I do my research and at the time was dealing with 10 plus dealerships and was willing to drive anywhere, even Johnson City, Tennessee. Sean made it easy and I could tell without a doubt he was going to put in the time to get me what I wanted, not what they had on the lot or put me in something "I could live with". Compared to the 25 plus sales people from all the other dealerships, he listened and made it happen. When we had worked out the deal, I was on my 1hr and 45 minute ride to buy the car. When I arrived, he was ready for me. I need to note that I knew he wasn't going to make a fortune off of the particular car I was buying, but that didn't matter to him. He made me feel, like I was buying Bentley. When I arrived, I drove the car and checked it out. I probably was in too big of hurry and he could tell, so he tried to hurry the process along to accommodate me. I also wanted different wheels on the car and he said no problem. but he was going to have to put me in a loaner because they had to get the right sensors for the wheels. He also said, he would drive the car to my house. Note above that I live 1hour and 45 minutes away! Almost 4 hours of his time to bring me my car. This to me is way "Above" above and beyond. We signed the papers and two days later Sean brought my car to me and everything was fine, until I started looking a little closer. A couple days later, I called Sean and said there was few things around the console and some exterior issues that I just wasn't happy with. Knowing we already had made the deal and signed papers, I was expecting him to say they couldn't help me. I got the complete opposite, Sean and his boss said, "No Problem"! I told Sean I was flying out on business on a Tuesday and would be back on Friday. He said, "Bring it in and I will take you to the Charlotte airport and pick you up on Friday". Again, if this is not "Above" above and beyond, I don't know what is. Remember, I had already bought the car a few weeks earlier. He help me avoid long term parking fees, not to mention the time he save me! My flight was also an hour late on Friday and it didn't phase him in the least! When I checked out my car, I was blown away. Everything I asked to be done, was done and they did an exceptional job. I can't say enough about Sean Smith and the service I recieved. I am 51 and have bought several cars, houses, etc. and haven't seen this kind of service ever. I don't care where you live, it is worth the drive to Hendrick Honda in Charlotte to buy a car. They care even after you sign the papers. Thank you Sean Smith for all you did for me in buying this car and renewing my faith in customer service and salesmanship. Why would I buy anywhere else.

Truly the best experience buying my first car, RONNIE RUSSELL talk to him he'll hook you up, tell him Gabe sent you

Had my car serviced yesterday at Hendrick Honda on South Blvd. Jeff Nall was the service associate who helped me, and he did an excellent job of letting me know what was involved and getting me on my way again quickly,

Dylan and team served my needs with agility and professionalism. Great experience!

I recently purchased my Accord Ex two days before new years and it was a very good experience since I had PAUL YORK as a sales representative. He was very efficient and very patient since I started my 2 month car search. I what I appreciate the most is even after I made my car purchase he was still there to help me with anything that happened after the purchase. Unlike some sales rep once they sell you a car they forget about you but he has been very knowledgeable and help meet my needs of the moment. I am am very satisfied with my purchase and with whom I made it with :)

We had a great experience working with Christopher Robinson at Hendrick Honda! We went over a few options and found something within our price range. Looking forward to family trips in our new vehicle!

great service from Darron McCullough

Darron explained clearly what was going to be done to my car and he made sure it was done. I am pleased with the result.
Thank you, Darron.