Harley-Davidson of Tacoma Reviews

Great HD dealership. Lots of new bikes, knowledgeable staff.
Apparel stock is among the best also, with really attentive employees.

Got a new headlight. Its gonna be a night and day difference.

Andrew is my go to there at Destination Harley. He's always helpful with any of my needs and he knows Harley. I appreciate his honesty and the knowledge he shares when I have questions about products, my bike or upgrades.

New Year, New Bike is the justification. The staff and team at Destination are outstanding. I inquired about a 2020 Low Rider S, response was prompt and I was in the showroom the next day. Thanks to Tony and Brent on the sales floor, they heard me out and wasted no time putting together a winning deal.

Week and a half later I was back for a 2020 Road Glide Special. Two bikes purchased weeks apart I think that s a testimony in it self. Much appreciation to Linda and Sami in the corner offices and Ron for running transport.

I ll do business with an active owner. Both times I was greeted by Ed and gratitude was genuine. Thank you all

Alex C.

a. My family and I were in this weekend while Legend Suspensions was there and received some great information along with getting to check out the new 2018 line. Now my wife is wanting me to buy her the 115th anniversary Break out in denim. Great people and a great Atmosphere!

The staff is friendly and directed to helping you get what you want in the best price range.

I love going here. Big boy toy store, andbi cant get enough. From parts to clothes, to house hold decorations. This is the place.

Thank you for the great service. My bike had shipped from overseas and arrived with some minor damage. The part team got my clutch bar fast and the service team installed it. Thank you

They have a 24 hr free electrical refueling station. When your low on juice at 4AM on a Sunday morning, pull into the Harley shop off Pacific Highway, plug in and any worries you may have will vanish.

Bought my first Harley at this place. they are unlike any HD dealer I have ever been to! the staff is always friendly and helpful I always enjoy going in and saying hello!

One of the nicest shops I've been to. Everyone is very nice and helpful.

Small dealer, not much stock. Good service on the sales side.

Destination Harley in Tacoma is great. Great staff and prices.

Friendly staff. A little bummed they would not work on Harley Davidson's older than 2000.......kind of annoying since you know...they are a Harley dealership...

"Destination's convenient physical location off the 5 is already a huge plus. Whenever I need something for my bike, it's easy to get there and pick up what I need. The staff at Destination is warm, friendly and helpful. I haver never felt hounded or pressured to make a purchase, and even when I purchased a new motorcycle last year, it was a several months long process of consideration where the sales team was very patient and accommodating. I test rode several bikes till I decided on one, and here is where they shine, letting me take a demo model out, ride it for some time without putting pressure on me to bring it back quickly, or escorting me on a controlled route. There's nothing more off putting than going for a demo ride and having to slowly follow a group and Destination doesn't do this at all. "

Not much selection...after 3rd time through door someone finally acknowledged us...very standoffish

Did not purchase anything but everyone was super friendly and awesome to talk to.

This place is pretty cool. The motorcycles are experience and loud, but the Harley community is pretty nice. I was riding my Suzuki and a guy pulled up and invited me to their BBQ. I was stunned how friendly he was. I always thought Harley guys would be mean, and hated foreign bikes. I was wrong.

"Polite and respectful parts department guy found me the gaskets I needed and did not push other items that were available. Allowed me to browse without interference and got the parts I needed quickly on a late Friday afternoon. The price was just a bit (<105) higher that discount sales places on-line....happy me, no waiting!"

Clean, friendly and a lot of beautiful motorcycles.

I bought my 2012 Road King from Destination H-D in August, 2012. They were great through the whole process, and I got the deal I was looking for. When it came for me to upgrade my pipes, they were very helpful with parts and installation. My only complaint is that it took 2 days to install pipes and do a dyno run: something that could have been done in a single day. Other than the delay, everything was tip-top. I highly recommend these guys.

Great clothes, gear and accessories. Super friendly and helpful staff.

I have had a bad taste in my mouth towards Destination for many years due to previous dealings with their service and parts departments however, after doing more frequent business with the parts and motorclothes department they are slowly winning me back.

Friendly and courteous staff. I've bought my last two bikes here.

I have always had wonderful service at this location!!

"Could not have been more helpful. They went out of their way to accommodate me. Everyone in the store was awesome!"

Very friendly staff, always there to help with questions.

I have always had an exceptional buying experience here. Everyone is helpful and takes the time to answer my questions and help me find things. Regina in parts always knows what I'm looking for and holds them for me when I come in. The clothing sales ladies are fun. Nikki always takes the time to say hi and greet me with her smile.

Go see Nikki or Phil for your new or used Harley. Nikki did me right and got me a great deal. I would totally buy another bike from here.

They always seem to have what I'm looking for. And that's not always easy when this bike has a few years on it.
Nice friendly staff.

Both the shop and the parts desk have been very helpful in getting my FLHTCU back up and running, Earl in the shop was able to get my transmission rebuilt in less the 24 hrs. Awesome thanks guys!.
"It's a real pleasure to work with Andrew. He is knowledgeable about my bikes issues and other questions that I may have. He has always went above and beyond to get my repairs done in a timely fashion. I have never had to bring anything back to have it redone. That is where Brian comes in. Jobs done right the first time! Thank you both and Thank you Destination Harley!"

Honestly I love to go in just to hang out looking at the bikes and talking with the staff. The first day they made my friend and I feel practically like family. Nikki,Dez, and Sammi are wonderful infact all the staff are just awesome! Bought my first Harley at this shop, quick and easy. No problems or hassles. I brought my brother here to get his bike and honestly I would keep bringing anyone I know who wants a bike back to this place. Highly recommend. But if you dont want to take my word for it come on in and take a look for yourself.

Well buying a bike from them was easy and super fast ! However dealing with ray in parts and how rude he is to paying customers who s spend tens of thousands of dollars in there store is not my idea of quality , all other staff great and helpful . Don t think I ll be giving this parts store anymore Buisness my money is worth more then attitude every single time I call Ray in parts stay away from him , I to will be taking my business elsewhere, and I m currently looking to purchase a trike for my father -in-law but don t think I ll go here.

On 6-15-2012 I made arrangements to sell my wife's 2006 FXDWG with 7029 miles on the odometer to Destination Harley through the owner. He said that they would pay full trade-in value, which they said is wholesale, for my bike. I trusted him not to deceive me since he was the owner, however, when I returned home I decided to check Kelly Blue Book to verify their valuation. Much to my chagrin Harley cheated my wife and I out of $1000.00 on the trade-in value. KBB has the trade-in value listed at $8,490 with 27850 miles, Harley gave us $7,500 claiming the trade-in value was listed at $7,500 and that they could not go beyond the trade-in value listed in KBB. Needless to say the wife and I feel deceived and we are outraged that Harley, in this case the owner, would resort to such shameless and unethical tactics. As a consumer we assumed the professionals would conduct themselves accordingly, but we were sadly mistaken. They smiled at us during the entire exchange and we trusted them to provide us with an accurate valuation, instead they saw us as sheep and turned on the sheers for the fleecing. I would avoid these unethical S.O.B's at all cost, otherwise, you'll be the one holding the proverbial empty bag.

The owner claims that "Destination Harley is consistently voted #1 in customer satisfaction." I don't know whom they polled for that survey, but I suspect that it's a gross exaggeration and possibly biased as well. The owner probably surveyed his employees to get that testimonial.

Sincerely,
John Siri

First of all, Thank you Destination Harley-Davidson ! We were traveling through the Northwest and my bike was having issues. We stopped at Emerald City HD, they pretty much told me "we can't help you. So we went south to Destination HD, these guys are amazing. Service was closed on Monday afternoon, they not only wrote my bike up. They worked on it, John S in service called me and explained what he'd done. This Dealership is top notch, From Ed all the way down. Thanks again, with all the dealerships in the area, I'd go out of my way to see these guys. They a Rock !!

Loved everything about this place. Bought my new harley here

Thank you for working with me to get my FIRST Harley! I love it! It was great to meet you everyone at Destination Harley-Davidson! See you soon.

Always a friendly staff. A good selection of parts, accessories and motorclothes.

"I purchased my first Harley from Matt Flegel in June of 2012 and 7 years later in 2019 I purchased my 2nd Harley from Matt. Matt's customer service is second to none! He is patient, taking the time to understand the customer's needs and wants then takes the appropriate action to make those a reality. I would endorse Matt to anybody in the market for a new or used bike. Matt is great!!"

Authentic Harley dealership with a snack bar too! Great service and nice shopping. Huge inventory of Harley gear. Spent a small fortune on some really nice hoodies and tee shirts. Can't wait to come back for some new boots.

The staff were great. Bought a Soft Tail from Salesman Rob. Ask for him. He's awesome..

Matt makes us feel like family every time we see him. It is truly a nice experience when we come in."

"First of all, Nikki is the BEST! A year ago I traded my mistress, a 2011 Heritage Softail that I had been customizing for years, in for a 2017 Ultra... worst mistake of my life. The Ultra was a good bike, it just wasn't me. After a few days I tried to get her back but she had been sold. Nikki remembered! When my mistress was traded in a year later, Nikki called me and asked if I was still interested in getting her back. I was in Georgia, but of course I was. When I got back to Tacoma, WA a week later, Nikki had everything done! I walked into the dealership, traded the Ultra in and took my mistress home. Nikki Smith went above and beyond to reunite us and I can't thank her enough. "

Thank you for changing my tire so quickly and getting my bike on the road. Great people in service and to Candace for checking on the warranty!

Fun store! Can't believe they let you take out those gems out for a ride!

I was here to visit the Cafe, ended up window shopping for a new bike. Wandering over to the clothing I saw a bunch of jackets I want... I'll be back soon.

Actually I bought new riding boots for me (Renee) The girl that helped me was Aweome! Then we came back for a second look at a bike, And Nikki remembered us from the week before. Great service always !

I came in looking for a gift for my brother that I was on my way to go see, the staff was very friendly and helpful in assisting with a gift box and packaging my purchase.

Love this place. Customer service was right on point. They had an awesome sale on their clothes and boots. The shirt I bought was 60% off.

I scheduled to have mufflers put on my motorcycle and Mark was very helpful and explained the process and also took the time to let me know about other options to reduce the backfire from the mufflers

Dave in Parts is always Friendly, helpful, quick, thorough and gets it right the first time. Very professional and a pleasure to deal with!

I would give the whole team 5 stars!! Everyone is very welcoming, smiles, willing to lend a hand, and go the extra mile to find me an item that may not be in the dealership.

John Mitchell was my sales associate and was amazing to work with. Bought a new Harley and was completely satisfied with every element of the process.

Nice to know that my local Harley shop is probably one of the best ive been too. Everyone has always been more than courteous and helpful. Anyone from clothing to parts to sales even at the deli have been delightful. They remember your name and items you prefer and always go out of there way to be helpful.

Lots of beautiful bikes. Unbelievably awesome. I picked up some parts for a friend, the guys that worked in that dept. were great.

Like all dealerships filled with salesmen who apparently are commissioned based but great service and staff once you get past them. I've been to lots of Harley Davidson dealerships and this place is one of best. Great selection and if they don't have it they will gladly assist in ordering it or helping assist in locating where you can find whatever. Great selection of hd merchandise, clothes and maintenance parts. My one complaint would have to be parking, lots of motorcycle parking but almost nome for automobiles.

Of course this time of the year there's a bit of a wait to get in for service, it's drag but expected so plan in advance. Service dept. customer service is the best there is- friendly staff along with clear and well explained service plan. The shop techs always do a fantastic job on the service, bike runs noticeable better after a service and service.
Had my bike in the several times over the last few years and never a single issue.

I called to inquire purchasing a 2013 Road Glide Ultra and Kurt very helpful and accomodating. The bike was at the Silverdale Branch and he worked with me to get it shipped to the Tacoma branch for me to look at and ride. The entire process has been incredible.

"As a Tacoma H.O.G. member I have personally purchased 3 separate motorcycles from Ed and the team at Destination HD. The experience has been a fantastic one. All of the team members I have dealt with and over the past seven years gotten to know well have been simply amazing. As a Tacoma H.O.G. board member I have seen the way Ed and the crew take care of our chapter members and it is truly inspiring. Everyone at the shop deserves a huge round of applause for the things they do to take care of our chapter. That is why we all keep going back to Ed when it is time for upgrades, parts, and service. Thanks Destination HD for everything you have done for me personally and for our chapter. You truly are a cut above the rest."

This place is the place. Great deals on new Harley's, clothing, parts, and service.

Update: I posted this today, on a Sunday before the store opened. Ed the owner called first thing when they opened, left a voicemail and sent me a text. I called back shortly after and he couldn't have been more helpful. He apologized and offered to fix the problem right now. He was willing to open a stereo kit to use the parts to fix my issue today and he would have ordered the parts to replace in his kit. The phone number he left was his cellphone and said I could call him if I ever had any other issues.
Thank you Ed and because of your action I will do business with Destination again.

New 2018 cvo road glide stereo problem. Trailered it to them twice and rode it down there two other times before they even believed me something was wrong. They find a wire bundle to the left rear amp and speaker that was sagging down to the drive pulley. It had worn through and grounded out
They fix that but didn't diagnose the blown speaker so I trailer it back home to find out it has to go back again. I call the service idiot that I had been dealing with and he tells me I have to drop the bike off again so he can diagnose a blown speaker that he would have to order to replace it. He told me he would work on it when he could because he was backlogged over a month. He proceded to tell me there were other people ahead of me. Hey guy, news flash, this the same proplem youy failed to fix 6 months ago before you scheduled anybody that you say is in front of me. It's a rear bag speaker that I can take out in under a minute.
I went to jet city that day, they listened to the speaker and ordered it under warranty. They will call me when it's in. Done.
Destination no more

I came here to find a t shirt in honor of my Dad on his first birthday not on Earth's side. The staff was great and very friendly. I found a good one for ya Dad.

Parts guy was awesome, but seems like rest of employees did not want to be there. I will take the extra time to go to Renton harley.

Friendly staff but as usual dealership prices are out of this world

Joe in parts ordered me a compensator assembly and all of the parts for my bar job. He knew the part numbers I needed without having to look them up. The tech that installed the parts did a great job as well.

I just wznt to say these guys are the best Harley Davidson retail store and Harley motorcycle shop I have ever dealt with. The owner Ed Wallace Jr is a class act.

Nikki one of the sales staff was a very nice person she helped me out a lot With a purchase of my ultra classic Electra Glide And ask for Nicky she is a very sweet lovable person you're take good care of you to all the staff at destination Harley thank you very much for get me back on the road I enjoy my bike in if there's any way I could say thank you to Nikki and show my preciation I would thank you very much Nikki from Doug and Roxanne Babcock

Got my 5k service and the bike rides just as new as when I took it home. I've been taking my bike to destination with aftermarket parts in hand and they haven't failed me yet. I'll only let Louis Peebles Work on my bike and he does a good job on making sure what I want is what I get. Thanks Louis.

I Love this shop. I have always been treated great. I won't take my bikes anywhere else for service. Yes I said bikes. I have two and both were bought at Destination. The parts and motor clothes groups are top notch.

I have known dez for a little over a year now and everytime I come in shes always quick with a greeting and a smile, always ready to answer any questions and has the best attitude.

Ray was very helpfull and went above and beyond Thanka

Staff was great. Helpful and friendly. Free gift wrapping!!!!

a. It's not uncommon for mistakes to happen in a place of work. Especially when you are one of a hundred customers. I have experienced a couple of mishaps, but believe these to be unintentional. I brought my concerns to Ed Wallace, in which he personally addressed these matters, and had them corrected at no cost to me. Thank you Ed Wallace, because of how you conduct business I will forever remain a loyal customer. Sincerely, Mark Ramirez

Nice people who are incompetent doesn t cut it with me. The SERVICE DEPARTMENT IS A DISASTER! When you take your bike in for a 35,000 service and they don t check your brake pads and cylinder something s REALLY WRONG with the service tech. The error was caught 350 miles later by another dealership. I gave them a second chance (my mistake). and they screwed up again. Now I m done with them! Lucky I wasn t killed due to their negligence. Will NEVER recommend this place for service!