On 6-15-2012 I made arrangements to sell my wife's...

On 6-15-2012 I made arrangements to sell my wife's 2006 FXDWG with 7029 miles on the odometer to Destination Harley through the owner. He said that they would pay full trade-in value, which they said is wholesale, for my bike. I trusted him not to deceive me since he was the owner, however, when I returned home I decided to check Kelly Blue Book to verify their valuation. Much to my chagrin Harley cheated my wife and I out of $1000.00 on the trade-in value. KBB has the trade-in value listed at $8,490 with 27850 miles, Harley gave us $7,500 claiming the trade-in value was listed at $7,500 and that they could not go beyond the trade-in value listed in KBB. Needless to say the wife and I feel deceived and we are outraged that Harley, in this case the owner, would resort to such shameless and unethical tactics. As a consumer we assumed the professionals would conduct themselves accordingly, but we were sadly mistaken. They smiled at us during the entire exchange and we trusted them to provide us with an accurate valuation, instead they saw us as sheep and turned on the sheers for the fleecing. I would avoid these unethical S.O.B's at all cost, otherwise, you'll be the one holding the proverbial empty bag.

The owner claims that "Destination Harley is consistently voted #1 in customer satisfaction." I don't know whom they polled for that survey, but I suspect that it's a gross exaggeration and possibly biased as well. The owner probably surveyed his employees to get that testimonial.

Sincerely,
John Siri