Harley-Davidson of Tacoma Reviews

Laid back and easy going. Up front and honest, just you want when making a big purchase

"I'm a difficult customer - real picky. Was looking for new, but found a good deal used. Josh was able to make a good deal better by letting Ron deliver the scoot up to South Kitsap. Much Appreciated, Mark H. "

No matter what capacity Teresa U. has worked in she has always been excellent at customer service. Over the many years she's been there she has always been consistently helpful, nice and knowledgeable.

I hope the mechanical work was better than the cleanup they did. They left a bunch of oil on the bottom of my bike and a patch of some sort of adhesive right in the middle of my tachometer

My overall experience with Destination H-D (since 2008) has been a very positive one. I appreciate their friendliness and helpful nature from the staff. The owner is always willing to take time to answer any questions or to check in on how things are going with your ride. I would give them an overall 10 in customer service. If you want a great experience from motorclothes to bike purchases, this is the dealer you need to come and see.

Great staff who assist with parts, even for old Harleys.

Best experience buying a motorcycle! Fantastic team from sales, parts, financing and everything else in between. Down to earth folks willing to work with you to get you the best deal and make sure you leave happy and taking the time to break it all down for you so that you understand it all from top to bottom. If you are looking for a bike destination Harley in Tacoma is the place to go.

Don't remember names, but both service and parts VERY knowledgeable , courteous, and I plan on giving them more of my business because of how well I was treated!!!!! Great job guys!!

Good selection of clothing and parts. They seem to have more used bikes than new which makes it interesting to walk around and window shop. Staff seems very welcoming.

Theres no other Harley-Davidson dealership in the Pacific Northwest that compares to Destination Harley-Davidson. As soon as you walk in the door, youre greeted with a smile from the ladies at the front counter and every department from Parts to the Sales Team to the Repair department are a pleasure to work with. My wife and I have purchased 3 bikes from Nikki, who we think is absolutely the best to work with. Our first bike was a used 2017 Blue Ultra Limited. The second was a graduation gift we bought our daughter Silver 883 custom. We really enjoy all the memories were making with on our rides, especially with her. The latest is a 2020 Tahitian Teal Road Glide Limited. Thanks Nikki, Derrick and Brent for our over the top customer service.

Nikki was the best! She worked to get me the bike I wanted with a great deal. She never rushed the process - giving us time to do what we wanted in the store. She was always very pleasant.

I have to say all the folks I have dealt with at Destination Harley have been outstanding, from parts, finance, service and apparel.

It was all perfect!

Thanks!

Tara and her fellow work associates have gone above and beyond on many occasions to find the product I was looking for, Awesome job ladies

Easy shopping experience! Love coming in, finding what I am looking for at a great price and heading back out

Lizze lou, delicious food! A hidden gem for sure.... will definitely be back and bringing my family

Parts was able to set me up quikly with what i needed and didn't have to order the part.

Best dam employee. Always helpful and willing to help.

Incredibly grateful to Ed and his team for helping us sell our bike. I met Ed at a charity event (which is another reason for this review giving business to those who support others in need is really important to me and Ed is generous beyond measure!). I mentioned we were thinking about selling our custom Harley and he told me to reach out anytime for help if we decided to. I sent a message a few weeks later and Ed took care of everything from there. We dropped our bike off a week and a half ago to sell on consignment and they already sold it and for full price!!! Their consignment rate was extremely fair and every employee we encountered was amazing! Our next Harley purchase will definitely be from Destination Harley!!! Cannot recommend them enough!!! Hands down THE BEST!!!!!

If your looking for a bike and a decent deal, go see Nikki.

Great experience at the dealership, Nikki was super knowledgeable about the Harley line and answered all my questions.
Thank you
Stephan

Great place lots of Harleys good people and great atmosphere

Terry Bibby was awesome. He took great care of me from the start. Walked me thru the entire process from start to finish. Asked me the questions to find the right bike for me. This was my first Harley purchase and he made this so easy I will definitely purchase another in a few years. Quality employee.

"You will probably find this an odd way to begin a review considering the 5-star rating. For context we must go back many years. PLEASE READ TO THE END. I began riding motorcycles when I was in high school, back then I had nothing but distain for Harley-Davidson motorcycles. Instead riding Hondas and Kawasaki's. At the urging of a friend I first succumbed to the Harley bug and bought a 2002 Fat-Boy, I really loved that bike and the die was cast. After riding the Fat-Boy for three years, I decided I wanted a bike that I could use to travel cross country. Destination Harley Davidson was the closest dealer and the folks there were most accommodating. I test rode both the 2005 Electra-Glide and Road Glide, finally choosing the Road-Glide. A deal was struck, and a Road-Glide was ordered. All went well until the new bike arrived at Tacoma. For reasons I've never understood the deal went badly sideways. Rather than argue the summer away, I bought a 2005 Road-Glide from Bellingham HD and rode it 86,000 miles. My wife decided she wanted to ride and went through several Harleys a 2003 V-Rod, 2006 Street Glide and finally a 2009 CVO Road Glide. Her bikes were purchased at Bellingham and Northwest Harley Davidson. We purposely avoided Destination. There was a period when we both ran off the rails, I bought a Goldwing and my wife a BMW K1600GTL. Now to present day, I had the Harley bug again. I looked at Jet City Harley Davidson and Northwest Harley Davidson all great folks, but they didn't have The Bike. I decided to give Destination another look. I'm glad I did, and I now own a 2020 Road-Glide. Everyone involved in the transaction was great. Starting with Scott and Nik fit specialist and sales, Linda in finance and Des in delivery. I spoke to Ed Wallace briefly and told my story. As the owner of the dealership he assured me whatever happened in the past would never happen again. Now I would not hesitate to recommend Destination Harley Davidson. Well done"

Enjoyed the buying experience here at Destination My Salesmans Julie and Phil were great.

Bought a bike back in 2018 and have been coming here for parts and the occasion diagnostic. It's Harley, so you already know stuff is expensive. Excellent customer service in sales, parts and service help soften the blow to my wallet.

Have had a great experience with everyone in the shop they are all very friendly and helpful with everything

Stopped in just to look - nikki was very knowledgeable and friendly.

Everything is expensive just because Harley's name is on it

Fantastic crew at the Destination Harley in Tacoma! They made our bike purchase easy and dare I say, fun? We were greeted warmly as though we were family and every visit after has been just as great as the first, if not better. Every crew member was enthusiastic and seemed to be thrilled to be a part of the team. It was an amazing thing to witness! We're glad to be part of the HOG family!

I have been looking for a good wallet for a while, (6 months) I stopped in and was looking at the selection of wallets and the gal that helped me suggested I look at the Bison Wallet. Now the cost was more that I had planned on spending however, It is a VERY sturdy wallet and I plan to keep it, she was Very helpful. Besides it was MADE IN THE UNITED STATES OF AMERICA!!! What could be better than that?!

As always, Alan does an excellent job with helping customize my bike.

Wonderful people and great atmosphere you gotta go ask for Phil our sales person.
Our experience in the past wasn't great but everything has changed since we tried again.

Nice store but the little deli/coffee stand personnel could use some customer service training.

Very friendly and helpful staff. Huge selection of bikes and clothing. The refreshment bar is a great, unique idea that many Harley stores don't have. Love the nice seating area by the fireplace.

Laid back and easy going. Up front and honest, just you want when making a big purchase.

Thank you sales and finance for selling my ultra classic you guys did an awesome job and Ed Wallace jr customer for life

Seriously one of the best Harley shops I've ever been in. Even when leaving the shop, I was given the most amazing customer service by everyone I saw. Definitely will come back again next time I come up!

I have ''Always' got great service at Destination Harley. I recently purchased another 2016 Street Glide CVO. Although, busy at times, I've had great customer service from the time of purchase, through part and accessories, and service and maintenance departments.
Thanks to all the staff.

Good afternoon Ed. I just wanted to let you know that my bike handles better now than it did before the wreck. It takes corners, ruts and rough roads like champ.
I am very pleased with the repair. Thank you and everyone involved

Alan and Tim P were great. Took in my 01 Dyna on a last min appmt before Sturgis...did a major, 2 day job and stayed on estimate as promised...and delivered to my house in Redmond, free...wow! Oh, and they buffed all my painted surfaces...just as a courtesy! Thx guys. Guess where I'm taking it next time. Dave N

What a fantastic experiance! Im riding the coastal hwy and had fuel pump issues. They had the part. And got my bike in. Not only did they do great work. They found a couple other issues and took care of them on the spot. Mark Schwartz the service manager is top notch! Happy to have people like himself and his excellent staff in an H-D dealership.

They couldn't diagnose my bike & gave me a flawless report when the bike ran like a mentally challenged 3-legged deer wearing roller skates on ice. Thankfully the V-Twin wizard at "Urban Custom Bikes" a mile East from here was competent enough to tackle the problem. The customer service is great if you don't go here. The products are typically overpriced but that's HD. This is all I could think of after a few years of going here. Don't need a dealership to own a Harley. It's really a damn shame.

I went in looking for bikes with my service dog. The staff where great however the other customers where not kind at all. All my years of riding and being apart of a MC in San Antonio never was I made to feel so crappy by other bikers. :( makes me sad

Andrew insured bike was fixed on a timely manner and service went above and polished and surface of the head surfaces. This insures proper seating of top end gaskets which has gained back lost compression due to blown head gaskets. Truly quality work! Bike has never had the power it does now!

Thanks Destination!

Very friendly staff and of course all the gorgeous Harley's

Nikki was great to work with and she did a great job putting together the purchase of our new Softail Delux. As usual, the entire Destination family was friendly and professional. Alan was also instrumental in helping us make our decision. We were greeted by Ed and he thanked us several times for our purchase. Destination Harley is a great example of how a business should be run

Very helpful and friendly, I will highly recommend them

In December of 2017, I brought my 06 FLHTCI for service. Jessica had me test ride a new 2018 Ultra Limited which I fell in love with. I wanted the 115th Anniversary Edition and the entire dealership went to work to locate one for me. Mark and his team did a Stage III engine upgrade and following that they did some other mods including the audio system and chrome. Lee assisted with this effort. The dealership also repaired and returned from hibernation my Dad's 96 XLH 1200. Teresa was instrumental in making everything come together. Truly life altering experience!

Nikki Harley-Girl Smith is the best

I spent 10 hours there on June 18, 2019. Completely unsure of what kind of Harley to get. This is my first Harley purchase and I knew that I wanted one. Nikki s knowledge, personality and willingness to help me understand the different features and dynamics of each bike is unsurpassed. She made this first experience of buying a Harley something that I will always remember. Looking forward to calling Destination Harley-Davidson our home.

P.S. Everyone that we had contact with in this dealership was pleasant, smiling and eager to help.

New update as of May 29, 2020
Great experience as always

No pressure, well informed, excellent service, your family here. Thank you so much

I reside in Olympia and pass directly by Northwest Harley-Davidson each time I go to my dealer of choice Destination Harley-Davidson. I always feel like a valued customer, employees remember my name, and they go out of their way to order the motor clothes that fit me and contact me once received. The parts staff are friendly professionals who are knowledgeable and have always sold or ordered me the correct part the 1st time, they have time and time again given me great options and recommendations. The owner is truly engaged in the dealership as witnessed by being seen chatting with customers, pushing bikes in and around the dealership and generally helping out as needed. Critical to be a hands on owner and Ed has nailed it. I have only purchased one bike here but have spent thousands and thousands on parts/motor clothes. I will purchase other motorcycles from this dealership in the future. I value this dealership and their entire staff. I also greatly appreciate their revolving 20% off and shop-and-pop sales. Thanks Destination Harley Davidson!

I have made two purchases at Destination Harley in Fife, and the staff have always been professional, knowledgeable and extremely helpful. All my questions were answered and I have new stuff! Thanks!

The service here has always been excellent in all departments.

"I have the highest praise for the help I received from Nikki on my purchase of a 2020 Road Glide Limited. I caught her with my purchase request just days after the release of the new models for 2020. There were a lot of unknowns and confusing information on the Harley website about color combinations. Nikki did some research and helped unravel the mysteries. To get the colors I wanted required a full swap out of the standard chrome for a black-out look. Time-consuming, complicated and costly, but Nikki worked it all out with the service department. In addition, I want to thank the young man who works the desk between sales and parts. He helped me order a whole list of additional features for the bike--heated seats, quick-release trunk mounts, highway pegs and more, It all came together without a hitch. Finally, props to Gary Davis in service who managed most of the bike prep. Very knowledgeable and helpful. You have a great team!"

Picked up a new 2012 Switchback. The procedure took a rather long time because they had one associate that had to use or loose vacation, so they only had one person working in the finance department. Went back in ten days and had lo-jack installed and noted no problems with their service department. The owner Ed delivered my bike to my home so that I would not have to return to the dealership to pick up the vehicle I drove down there in I felt this was excellent service. In addition most at the dealership have made me feel like a member of their family.

Wanted to give a big shout out to Mike Wiler in the parts department. I was traveling through from southern Oregon when my old lcd fuel pack started acting up and shorting out. Mike and Andrew in service pulled a new fp3 and Mike programmed it to my bike and spent lots of time on the phone with Vance & Hines making sure my bike was tuned for a stage 4 and I was going to make it back home with no hiccups. Just wanted to say thanks again for the awesome customer service and getting me back on the road quickly.

I called to check availability of a seat, and they set their last one aside for us. When we came in to pick it up, I had a list of other parts we needed. Ed was very patient and found everything we needed.

Always friendly and helpful. What a great group of people!

"Thought I missed the Battery Sale because I seen it advertised earlier in January. The old battery lasted 7 years almost to the month. Battery tenders are great. Sure enough Destination had another sale. Always extremely helpful at the parts counter no matter what you want to get I get great service with good answers."

Have had only good experience with the online parts system!

Great dealership, good people, good service and they have a lot of great sales

Employees in the parts department were extremely helpful and appreciated there help

Awesome people every time I am there, not just in service but in/on every level and then there's Teresa, I'm in love of course Life is a journey, live a little, ride a Harley!

I went to your store on May 31 for a part for my touring kit. The night before, I called the parts and was quoted and told the price of the part. I came in the store first thing in the morning and walked back to the parts counter. My interaction was with ***. (Not gonna write his name) I told him I was there to pick up the part that I called in about the day before. While giving him the description and price I was told that it cost, he started to raise his voice in a disrespectful way and laughing at me trying to insult me. He said in his 4 years working there he s never sold that part that cheap. I said, okay, well I can t afford the 800 dollar part right now but may I look at the bracket that mounts to the bike. I was telling him the bracket I had bought prior to coming to Destination made me remove a chrome cover because mine had 2 holes but the mount Harley sells has 3 which would cause me to have to drill a hole through my cover. I explained this to him while everyone at the parts counter was already looking over and watching how he was insulting me and being very disrespectful. At this time he grabbed the bracket and held it 6 inches away from my face and told me to count the holes while he was covering up the middle hole. He was speaking loudly saying it only had 2. I ask him to move his hand so him and myself could see that there was another hole which would make 3. After he held the part in my face and disrespected me, I had enough. I had to walk away because at that point I was about to do something I didn t want to happen to this man. As I left the store while walking out with the guy who rode with me to the store (who was interested in buying a bike that day) he asked me what that mans problem was. He said he didn't know how I handled that situation so well. Then I took a few more steps towards my vehicle and there was 3 more men outside that they said they had to deal with this man in parts as well. All 3 men said they have had bad experiences with this man and will not do any business with him. Destination may be a great store but they have lost my business in the future. The 3 guys went to another Harley because of this man as well.

What a warm and welcoming environment!! LizzieLous too is amazing!! I'd eat everything on the menu if I could but these shrimp and grits tho....

Very friendly and knowledgeable staff. The whole experience there was absolutely awesome. Made me feel very welcome. Thanks Terry and the rest of the crew involved. And thanks for staying at work extra late for us!

Brent, Nikki and the entire team made it easy to purchase the bike. They listened to what I wanted and made it happen. Took less than one hour to get it done. No pressure."

I worked with many people from finance to parts to clothing accessories. Etc. The entire process was smooth and each person knew their part which made it a great buying experience. I understood every step and they answered all questions. Getting a Harley, for me, was a big buy and they all made me comfortable with my choices and needs. I felt no pressure to get anything i didn't need or want. As I said above. I will always shop at Tacoma destination Harley." Shout out to Nik, Josh, Lee and Phil! You all Rock!

Brought my bike in for a minor exhaust repair. Screaming Eagle has a new exhaust out for the 2018 road glides and there was a new gasket that wasn't seated correctly. Mark made sure I was back on the road and I was able to go visit family in eastern WA. Nikki is awesome and made sure the service department looked at my bike first thing upon arrival to the dealership. Great folks. Put 600 miles on the bike with no issues immediately after leaving the dealership.

Going into the shop is a pleasure and the customer service is outstanding. They make you feel like part of the family instead of just another number.

Purchased a bike as well as have bike(s) serviced here. Both experiences are top notch. The staff likes their job(s) and it shows. They make sure you, the customer, are happy. Good people, good service!

I went into destination for what started as a pretty simple oil change, I recently inherited my dad's bike. Having never owned a Harley before I figured I might as well go and talk to somebody and get the right product and learn the right know how Little did I know there was what seemed like 20 different drain plugs. I don't get intimidated often but I sure was out of my element. After explaining the different types of fluid and the different ports in which those fluids and went, I felt a lot more confident in what I was trying to do. The whole process was very pleasant with absolutely no pressure. ( not that there should be for an oil change, but you never know ). All in all I had a great experience dealing with destination, and I will be back.

Nikki was great to work with and she did a great job putting together the purchase of our new Softail Delux. As usual, the entire Destination family was friendly and professional. Alan was also instrumental in helping us make our decision. We were greeted by Ed and he thanked us several times for our purchase. Destination Harley is a great example of how a business should be run.

I would like to say that their store is nice. The people working the floor are polite and friendly. The sales people will work with you and answer any questions you have.
But the people at the service department are not exactly bright. I requested the mount hardware for just a backrest on an 883. They brought out the docking hardware for my model and said this is what you will need. I get home to install it and it is the hardware required for the backrest if you have saddle bags. I believe if your only job is to work the service desk you should have an idea of what inventory you hold and what it goes to.