Grubbs Nissan Review

Called for parts, he kept asking me for a vin (obviously didn t have it) said I had the part number from the Nissan website and he got confused and put me on hold for like 3 minutes (I hung up). Also the guy could barely speak English, I should have talked to him in Spanish. Wasted 5 minutes of my time, when that s all it should have taken in the first place. I called clay Cooley and got the parts on order, fast!

I recently purchased a used vehicle from Grubbs Nissan Pre Owned. Greg Williams was an excellent salesman and worked his hardest to get me in a dependable and quality vehicle. The overall experience was great and stress free. Thanks Greg for a wonderful experience. I would highly recommend Grubbs and Greg to anyone searching for a great deal.

The buying process was great. I'm on my 3rd car with this dealership. I'm changing my rating due to some headaches since. I had an extended warranty with my first 2 cars but chose not to get one with my third. I now have the warranty company harassing me for the balance on the second car. After many "don't worry we will take care of it" conversations with the dealership, the warranty company is now on my credit report as default. I do not believe i owe this balance. If in fact i do, I was never made aware and now wish i could just return my car to be done with this place.

Bad service, I took my 2015 Nissan Versa last Tuesday; to be revised and today my car is still there, they don't call me and explain,what was the problem with the car, till I went there and asked what was going on with my car. Im ver y desappointed

Walt was very good at his job and wasnt high pressure!

Mr. Kerry was fantastic! He worked diligently to get the number that would work for me in regards to car payment. Super patient, and extremely helpful.

I went in to buy a car and had a great experience. Everyone was very nice and helpful, especially Danny. Thank you, Grubbs, for taking care of me!

The first service advisor I had was very disrespectful unhelpful customer service is horrible mr peete he needs to know how to take care of people better and talk to them . The man called me and to me sir there is nothing wrong with you re Nissan Alt talked to me like I was stupid making up the story the second time I came back up there for the same issue the man couldn t even look me in the eye he passed my paperwork off to another advisor he didn t even want to take the time to explain himself Mr Grubs I hope you speak to him that was not in a professional Way he handle it I m glad he passed it over.
All stars is for this gentleman Darrick Phillips.

This feedback request came auto after I was set for an appt at Grubbs Nissan for an oil change. Showed up half hour early to check in, was told I didn't have an appt but theymaybe able to fit me in. Said maybe I called another dealership.
Then who sent me the link to leave this review?
Needless to say I was incensed they would call me a liar without checking their system to confirm.
I called the service number back, they found my appt as I stated. Apologetic did not return my time lost. Gas in that car is expensive to be wasted on a business that disrespects customers.
Mistakes in house should never be cast upon customers.
Would give negative stars if I could

Did not think I could get into a New car, but John Santos upgraded me into a 2018 Murano and kept my payments low! Def go see them!

This place sucks there are liars and have more excuses than politicians

Larry help me get out of a vehicle that I was a lot of upside down and make it possible. Thank

Larry u the best

I have lived here for a few months now and needed to find a new Nissan dealership to keep up with my service visits. Grubbs is hands down the best I ve experienced from a service standpoint. Pete, this guy was welcoming, honest and trustworthy. I took it in for a routine brake pad swap and drum turn service. I got a call three hours later and he had told me that I had 80-90% brake pad left and was not in need of them. I had just got some front pads re-done three months back and I guess my service guy did all four so I in return did a brake line flush to give them some business and keep my car service kept up with. This is the type of service that is hard to find and makes it hard to trust strangers charging high prices to service cars but not these guys. If you re looking for a great group who provides excellent service and who you can trust to service your car, give Pete a call at Grubbs Nissan. Thanks again Pete, great job and keep it up.

I've bought two Titans from this Grubbs dealership and had two previous Nissan trucks from the 80's Hard-body and a mid 90's crew-cab. The first Titan, a Pro4X was a wonderful experience. The 2nd SV has been nothing but problems; faulty sensors, trim coming apart, bubbling chrome, rack & pinion issues and most recently front end bearings after less than 60k miles. I went there and was quoted ~$650 to change out the driver front wheel bearings. Seemed excessive so I declined. Went to another shop had them diagnose it and paid ~$300.00. Unless you have a vehicle under warranty, never ever take it to a dealership.......you're wallet will thank you.

I have been going to Grubbs Nissan for the past 10 years! I live in Irving and drive all way to Bedford just for an oil change! Great customer service!

Although very busy, Danny Wilkins not only helped me with my tires but tightened up my loose & rattling liscene plate, and replaced my missing valve caps! Thank you so much!!!

Ryan was awesome he took the time to answer all of our questions we had concerning our Nissan Rogue, my husband and I havent bought a new car in ages so we just didnt know how much things have changed. Thanks to Ryan and Ameer. Great Help!

Ramon Rodriguez
We are very happy with the purchase of our truck my wife and I. Ramon Rodriguez a super person is not much alludo and horn right now any question that we have, he answers us very well always very kind
Thank you
Thank you Ramon

I had an excellent experience with this dealership. I went to Jasmine Gholston and she was knowledgeable and did an excellent job of answering all my questions. I wasnt in the position to by at the moment BUT when i am i would definitely do business at Grubbs Nissan.

1. The technician immediately tried to upsell me to more service than I needed.
2. After an hour and forty minutes for an appointment to get an oil change, tire rotation and wash, I inquired about the status of the service. The cashier told me the car was done and went to retrieve my paperwork. How long might it have been if I had not asked?
3. The steering wheel was dirty. At my last service appointment it was completely black; this time it was not as dirty, but it still needed to be cleaned. Really?!?

I loved Jasmine Gholston. She was great! Definitely referring people to her!

Went to Grubbs Nissan with my aunt to help her pick out a car. The team there took great care of her! My wife and were pleased with the level of service they provided. Mido and the finance guys were great!

We were in and out in a about 1 hour. We brought our financing with us, and knew which vehicle we wanted from the website, so all in all very pleased. Will do business with them again in the future.

I was greeted with a smile and a cheerful attitude and the service was fast and work was great

Thank you Siddarriss for the excellent customer service. Everyone was very friendly and helpfull and the finance center was great as well.l

I have been a Grubbs Nissan customer for 20+ yrs and always pleased with sales and service.

Longest wait times. Not honest service. They frequently push things you don't need.

first time buying a nissan and it was the smoothest best experience ever. manny suarez was amazing helped with everything and even followed up after the purchase. will def come back to him

We came in today just to check out the cars to see if they had anything that we liked, we endeded up purchasing a 2015 Nissan Altima.
Said Aboukar went over and beyond to get us what we wanted. He was very patient and helpful!!

Great customer service. Justin the guy who took care of was awesome. Use to go to Don Davis but thier customer service was really bad.

Awesome customer care ! Aways ready to help the customers and give best deals to the customers ! Zee in the Service Department is awesome! Only point of improvement would be to improve the cleanliness in their waiting lounge.

Jeff Kob helped us buy a 2018 Rogue. Very easy and painless. Thanks for a great experience.

Aziz took care of us and I am very pleased with the car we bought.

my time was disrespected on multiple instances by sales and by service. very disappointed.

I had a great experience with Grubbs Nissan. My sales person Dimitry Shaw made it easy and quick with the purchase of my 2018 Nissan. He was very knowledgeable and got me everything i wanted. I would recommend this dealerships and salesmen to everyone look to purchase a new car
Thanks Grubbs Nissan

John Nguyen was a horrible sales person. I asked to test drive a Marano. He took me to the back and instead of him pulling a car up for me to test drive, he already went and pulled numbers. I told him that I didn't care about leather seats but looking for something affordable. He came back with a quote of 48k and 853 per month ..Really John Nguyen.... You do not need to be in car sales. John told me there was only 3 levels of the Marano. He lied about the features of the S just to try to make a sale. Of but I went to Don Davis and guess what John Nguyen... I got my Marano a lot cheaper then what you quoted.

On Tuesday, November 10, 2020, I went to buy a car and after negotiating the payment, I accepted it and then the driver came out with another story and I couldn't negotiate, there was no way to reach an agreement, I no longer return to this business or I recommend, Mr. Edgard who is a seller is excellent and the maintenance service is excellent

This is my second car that I buy at this dealer and it has not gone bad for me, very good

Am So Glad About My New 2014 Nission Sentra I Really Like To Thank Larry Evans And Aziz On The Help Of Getting Me In My New Car. You Guys Rock!!!!

We have purchased alot of cars in our day and we were looking to find a new dealership. We thought we would try Grubbs Nissan and we are so happy that we did. Usman Iqbal did a great job answering our questions and showing us the new features on our car. Ameer Shallwani did a great job with the financing making sure we had everything we needed. This was the best car buying experience we have ever had. We will be back for sure and we have found our new dealership. Thank you Grubbs Nissan for caring about people.

Mr. Vincent; our salesperson was very professional, smart and nice gentleman to talk to. We were happy to work with him. And lucky to have him represent us in our 2019 Nissan Frontier pickup buying search. People like Mr. Vincent truly makes the difference in "Buying or Not" decision. He is an asset to Grubbs Nissan company.

Not only did Purchase a car in march, we came back and purchased my father a truck, Titan XD he loves so much! I am so happy my father has a reliable truck to work in. Siddarris Swan was my sales man as he was my fathers. We are greatful they waited on us to get the right documents also they stayed till 10 one night to make sure we chose the right truck for my dad. Also, Ameer in finance explained in detail what exactly the ins and out of the loan. THANK YOU Grubbs Nissan Again!!! Well be coming back for sure

Awesome service, even over the phone and email. Jerome was of great help, he provided with everything I needed and wanted to know. Thanks and I will be calling soon to get my wife into a 2021 Nissan Armada

Best car-buying experience I've ever had in my 72 years. My sales consultant, Bilaly Diallo, and consultant Johnny Romero were outstanding -- patient, highly knowledgeable and personable. No-nonsense negotiations moved fast out of respect for my time. Trade-in value for my truck was fair, deal made for my new Rogue was much better than expected. Bottom line: Grubbs Nissan is impressive. I highly recommend them (and Bilaly).

Call ahead about the cars you are interested in and they will have them ready, clean and available. Technically I give them 4.5 stars as the keys for one car I wanted to look at couldn't be found, and I never got to check it out.
Ernest was my sales rep, and I can't refer him more highly. He was honest and told me that the financing I was pre-approved for was better than what they could offer; then ran the #"s anyway, and he was right.

Great car buying experience...which is new to me.

They are only getting a one star because that's the lowest option. Says they have a sell that's a lie. With covid19 everyone should be wearing a mask. Well at this dealership all employees are not wearing mask. Advertisement that they have aren't true. Please don't waste any of your time here. Go somewhere else where you won't be lied to where they are following covid19 precautions. This is not the place.

The service was Great & workers were very informative & Kind. Very timely

I had a wonderful experience. Aziz Rahman and Primo Sanchez were excellent, helpful and quick when purchasing my vehicle.

I highly recommend Grubbs Nissan! Johnny Romero is such a personal salesman.Gets you in a vehicle that fits your needs & price.
Shop Grubbs Nissan for your future purchase & ask for Johnny Romero. He will work for you.

James Wang, one of the sales managers, literally laughed at me and mocked me when I could not tell him I had made a decision on purchasing a car. I don't understand why Grubbs Nissan would have someone like this representing their dealership. Disrespecting customers is no way to do business. Avoid Mr. Wang like the plague.

Was a great place went down hill. The last buy was high Sales pressure did not get what I wanted so I m done here after 7 buys.

I had a good experience with the service agent, but I feel that I was overcharged I was expecting it to be around 75-85 dollars but instead, I was charged $145.00. Just to have my headlights looked at. I am in the market for a new dealership to work with for my juke and I was hoping that it would be Grubbs because I'm so close but now I think I will look elsewhere.

Just bought me a new 2015 Altima - I love it! My daughter has a Nissan my mom drives a Nissan, my brother also drives a Nissan.

I love my experience every time I come in to get my car serviced!! Thanks Derrick!

I also have to give a huge Thank you to Noel Brooks!! He worked very hard on getting me into a new car! I went in for an oil change and left with a new Rogue! Thank you Noel!

We have bought 5 cars from this dealership including service agreements. Anytime I go in for an oil change or need something I m also greeted with a smile! I normally do my service with Jeff who has been there for years however he was off today and scheduled with Teresa and she was just as amazing as Jeff keeping me updated on my car! I don t want to go anywhere else but Grubbs Nissan in Bedford!

Bought a Ford here from John Santos. When I came in i was expecting to get a really lousy car! But then John took care of me with something that was more bang for my buck! SO happy and will come back again.

If you go ask for Jimmy he knows what he's talking about and doing with oil changes.

Great customer experience
Theresa my service writer was awesome
Keep up the great work

The epitome of sleaze ball car salesmen. After telling my salesman Zulu multiple times that I didn't want my credit submitted to multiple banks and that I prefer to only use Capital One, I check my credit report and my score dropped 25 points due to them submitting my info to 5 banks "to get the best rates". They submitted me to Capital One first and got an approval but submitted a vehicle that I didn't even want, a Cadillac! To add insult to injury, they never told me that I was approved! I had to call Capital One myself! I've left multiple messages for the finance manager to call me back and have yet to hear from him. Do yourself a favor and STAY AWAY from this dealership. They are unprofessional, the used car office is dirty and the salesmen all put off an untrustworthy vibe. Do business with a large volume store like Don Davis. By the way, I am a young single woman with a substantial income. They thought they could take advantage of me...not so much. So women, please be careful of these vultures who care nothing about you, your requests or what your vehicle needs are. It's all about making a sale even if that means them putting you in an armada even though you want a maxima.

I had spoken with someone on Sunday who was going to have someone call me today in regards to a vehicle on there site. I never received a call so I gave them a call. I spoke with a guy name Ed and set up a time to look at the vehicle. I was told the vehicle would be moved to the back. About a hour and a half later I received a text saying the vehicle was sold. I called and Ed confirmed that the vehicle had been sold. I understand that it s a business but don t basically tell someone u will hold a car and then sell it out from under them

After reading some of these reviews I realized I dodged a bullet with these guys. So THANKS ED.

Grubbs Nissan has been my service center since moving to Texas in 2000. Because of their service and friendly staff, I purchased my current vehicle from them. I plan to purchase my next vehicle from Grubbs.

Excellent service in every respect. Danny Wilkins, Service Representative was OUTSTANDING!

I hate car shopping, but i walked into Grubbs Nissan and Johnny Romano came out to help me in my search for a new car. Not only did he make the experience easy on me by walking me through the entire process and answering every question i had, he actually had me laughing! Most car guys ask me the basic questions, what color do it want; leather or cloth...that sort of thing. He went beyond that to figure out i wanted an all out safe car...basically a car that would tell me when something was wrong with it. I walked away, quicker than i had ever imagined, with a new car that i felt safe in and with a smile on my face. I could not thank Johnny enough for his help and expertise. My next car...i am definitely going back to Johnny!

Enjoyed the experience with Siddarriss if you want a good deal at Grubbs Nissan come see him for excellent deal

Easy to deal with, got the deal I wanted. Not much else I could ask for

I have no complaints, Jeff Norris, always takes very good care of me and my car during each service visit.

This is the worst dealer I have ever seen in my life. Please avoid these people. They don't know the value of time. All they care is 10$ per customer who walks in. Wasted my time because of these irresponsible people. Unprofessional and worst nightmare I ever had. Very disappointed.

I brought my 2017 pathfinder in to have the radio firmware updated. I printed out the tech service bulletin and provided it to the service advisor. Come to find out there was a recall and they would provide me with a loaner. Pick up my vehicle the next day only to find out the main reason I brought it in wasn't done. Very unhappy with the way it was handled. It's like I wasn't even listened to by the service advisor. I appreciate the way they handled the recall.

Bought a new Nissan Kicks last Thursday & I love it!! Ramon was my sales guy. Boy was he lucky because I'm the worst person to buy a car by themselves lol! I think I'll take someome with me next time. So with no haggle I was out in 3 1/2 hours and into a car that I didn't feel was trying to kill me!

Go see George and tell him Jarrod sent you from AAA cooper and you'll get a sweet deal

Grubbs Nissan treats you like family from the start and sure enough they gained 3 new customers!
I appreciate them very much, needless to say I am always going to recommend this family owned business to family and friends. You won't regret it!
Once you are a customer they want you to come back! Service center does a wonderful job at what they do.
Great experience overall.
Thank you Grubbs Nissan, so excited to be a valued customer.

Was at Grubbs Nissan yesterday and my husband and I met Ted Hargrove. He was great, helped us find a vehicle that we both liked. Worked with us throughout the process and we left happy with a new car.

I got my Nissan Juke serviced at Grubbs Nissan on Thursday, February 9th; Darrick Phillips met me at my car and walked me through every step of what they were going to do to my car. He provided me with exceptional service!

Had the best expierience ever, the finance guy Mike Dowdle was great even met Mr. Sanchez during the transaction great people I would recommend anybody to buy from Grubbs Nissan.

I bought a 2017 NIssan Titan brand new at Grubb's and the truck has been ok except for one thing that appears to be an inherent problem with some Nissan models and that is it squeaks. This has been happening for years with different models. There are many discussions out there in different forums about this issue as well. It squeaks. It squeaks. It squeaks. The truck has been in more than once for this issue at Grubb's and no luck in getting it repaired I hope that they will reach out to me. It has 18k miles on it. That is it. At this point I probably wouldn't buy a vehicle from Grubb's, or serviced at Grubb's, or even buy a Nissan going forward. But if you like squeaky vehicles Grubb's can help you out and Nissan is your brand.

Talked to someone at dealership who told me someone from service would be calling me. Guess what no call. Grubbs has not impressed me at all.

Love this dealer! I ve been here for work on my Versa and Sentra. They are always friendly & efficient. Very qualified mechanics who know their stuff. Danny was super nice and kept me updated on the progress. Great service all around!

Amazing experience! We worked with Charles Back and he was absolutely a pleasure to work with. I felt no pressure and Grubs offered the best price in town for my brand new Nissan Armada. I went to a couple of other Nissan dealerships and they were not as helpful and kind. Their prices were almost 6-10k higher for the same SUV. They actually wanted to give us a deal unlike the other dealerships. Couldn t be happier with my purchase. We will never go anywhere else and will refer our friends and family!

Very polite and helpful service. Turn my car in for front bearing repair after work and was finished the next day. Very satisfied

Usman was a great car sales agent to work with as was the finance manager.

We were in and out very quickly. We love the car!

Thank you so much to sales associate Aziz. He was fast, honest and pleasure to have deal with... It was the easiest transaction in my life. Very recommended to buy a car from Grubbs Nissan and to Aziz Five Stars Thank you for your business!!!!

We went a few days ago to talk about a car we had gotten pre approved for and unfortunately that car had A maintenance that needed to be done but SAID , our salesman made the process for getting into a different car in a better deal very More

Wait time was ridiculous. Left alone for long periods.