Grubbs Nissan Review

Great service and great knowledge from our salesman Ted Hargrove, the experience was fast and painless. This was one of the greatest experience I has in buying cars. Thanks Ted you will definitely see us again. I highly recommend you and this dealership to everyone for an awesome experience in buying cars.

Absolutely good customer service. When I purchase it will definitely be from Grubbs

I was surprisingly impressed with the quality of personal service by this dealership. Everyone i came in contact with had a great, friendly personality. I truly appreciate the attention they took to make sure my repair was done quickly and that I had a loaner vehicle while waiting. I'm impressed.

I talked with Siddarriss Swann about the purchase of my first vehicle, he was very friendly and helpful in helping me getting the car and specifics I needed for my budget. He was very upfront and driven in his service and was willing to compromise and take the time to consider my needs.

I would recommend Mr. Swann, especially if you are a new buyer, as he displays both respect and patience in his customer dealings.

I have been a customer at this dealership since I relocated to TX July 2016. Mr. Deryk has been THE ABSOLUTE BEST service representative. His exceptional service quality has kept me a very loyal customer. There is no way I will ever be caught at any other dealership for car service. Deryk connected me to Mr. Siddarriss Swan because I wanted to inquire about a car. This was suppose to be an information session but I walked away with a car. The experience with Siddarriss was mind blowing. Straight to the point, honesty and ZERO BS. It was the fastest car dealership sale experience I have had in life. GRUBBS has yet again left me satisfied and in total awe of the level of customer service and quality of service. Go see Siddarriss Swan for your car buying experience!!!!!!

I bought a used car from this dealership a couple weeks ago. Took my car in to have a simple maintenance issue fixed. Went to pick my car up and somehow in the very short amount of time they had my car in the used car service department they managed to crack my windshield and dent and scratch 3 very deep lines in the back passenger door(and proceeded to try to touch it up with paint, so i wouldn't notice).

When i confronted Clint Givens, the Service Director about the issue he was very quick to deny any wrong doing of his service technicians. He was very defensive and very uncooperative in helping fix the problem.He was horribly rude and I will NEVER deal with him again. I told him that if the damage wasn't going to be fixed that I would gladly return the car and get my cash back. He said go right ahead and advised me to talk to the sales manager...which I did. He also proceeded to tell me that the cost of damage is coming out of Kayla, the sweet service advisers check because she failed to take pictures of the car when I dropped it off. I told him that was crazy and that Eric, the technician who worked on my car should pay for the damage. He was the one in charge of fixing the car and it was more messed up when he was done with it!

The sales department was quick to get the damaged fixed. All though I will say that Edwardo Jordan, the General Sales Manager at one point hung up on me while I was in the middle of talking. I decided I was done dealing with him and went to talk to Ray Harris, the Preowned Sales Manager. He could not of been more nice about the issues. He was understanding and concerned about taking care of the damage without hesitation. I went to pick my car up after they fixed the door(I was told I had to call and schedule the glass company to come out to my house to fix the windshield for some reason) and there were MORE scratches on another door!!! I went to talk to Ray Harris again. Once again he was quick to assure me that he would personally make sure the damage was fixed and that the car would be perfect when i picked it up. After 5 days of not having my car because of the horrible used car service department Ray presented me with my car and it did look great..finally. I was very please with the used care service departments advisers: Kayla, Terry and Tiff. I wish their boss Clint would take note of their professional attitudes and learn from them on how to treat customers. It is because of his rudeness and dis-concern that I will NEVER go back to Grubbs Nissan to purchase another vehicle.

I would like to Thank Dominick for excellent service with assisting me in every way he could. I was very indecisive in what I wanted. I purchase a 2016 Nissan Altima. He made the process easy by remaining very patience and even took the time out today with a call to make sure I was pleased with my purchase. If you are searching for a vehicle please give Grubbs Nissan look, but most of all make sure you see Dominick for the best service.

Vincent was awesome. And the service center is great very helpful

Ted Hargrove took such good care of us. We came in looking for a new vehicle and after finding out what we were looking for was a little out of our budget, Ted found us an alternative that was at the perfect price and an even better vehicle than what we came in looking for! Tu took great care of us in finance and got us the exact rate that we needed! I will definitely be reccomending Grubbs to any friends and family and sending them straight to Ted!

Very satisfied with the great cutomer service! i would recommend this dealership to anyone!

I'm in love with my new truck. The staff were excellent, special thanks to Edgard and the manager for working with me so diligently and getting me into a brand spanking new 2019 Nissan. I'll see y'all every time I need an oil change!

Highly recommend Aziz, he's nothing like normal car salesperson. He took the time to help me make the numbers work and made the process extremely stress free.

Johnny Romero thank you for the awesome customer service when I leased my vehicle. Your professional mannerism and knowledge was very comforting given this was my 1st time leasing a vehicle. It was a great experience.

Thank you for all you do!

Happy Customer

The people were great here ....I needed a car ....I'm low income I live off of SSI disability and they were able to get me a loan for a car that's reliable dependable and affordable these people are one of the best choices I made.... Thank you

Awesome service. Jeff Kob and Aziz Rahman are awesome people. I purchased a 2015 Nissan Altima with no hassle or pressure. I will definitely return in the future and I am happy to be apart of the Nissan team.

Customer service was awesome here. I went in with my Rogue for a oil change but it felt like I rolled in with a Bentley because of the fast and great service.
Thanks Jacky H you rock!

Like I said they couldn't fix my problem but they treated me real good and I appreciate the effort thank you

Quick, precise and very professional. Excellent service

Helpful with the service but did not do the wash that was told they would do.

Very Satisfied , excellent service and the service advisor was nice . can't complain .

Wonderful staff committed to courtesy and dedication in Auto Sales.

Don t buy a car with Richard! He lied to me, I was trying to get a new car and they never delivered to me. The excuse was the paperwork should be signed digital . They took a month to respond my requests, when they finally told me that they will deliver the car in San Antonio, I travel from McAllen to San Antonio (4 hours + $200) to receive it, but they never gave me the car and they just call me 2 hours prior the delivery, to let me know that they wouldn t be able to do it. So I have to pay an extra $200 to get back to home, hotel in San Antonio and everything just because they wasn t honest with me from the begging. Charlotte, an assistant, and Keith the manager, never returned my messages and calls. Don t waste your money and time with them!

The staff was very helpul. Overall the customer service was fantastic. Definitely buy your next car here

Waited a little long for Oil change having a appointment

I just bought a new Pathfinder with the help of Jose Vasquez and it was a perfect experience! He bent over backwards to help me and was even ready and willing to help afterwards with anything I needed as well. Thanks Jose!

Siddarris V Swann!! Is the best! He's an awesome guy and he will take care of you. Give him a call you won't be disappointed!!

Jasmine (Jazz) was very friendly and kind hearted. This young lady helped me choose the perfect vehicle. Couldn't have done it without her input because I'm very indecisive.

It was my first time buying a car (without my parents). I had done a lot of research before going in so I knew which car and trim level I wanted, so I called to let them know I was coming by and they had the exact car I wanted already pulled up and ready to go. From test driving to financing, the whole process was very simple and went very smoothly. Also, the whole staff was very nice and helpful! And I got a great deal! I will definitely be recommending them to friends and family!

NEVER NEVER NEVER NEVER AGAIN.
I have bought a total of 3 cars from Grubbs Nissan.. The first time. Was GREAT. bough a used car, 2013 Kia Sportage. Sales, finance, service was excellent. Used service dept was good. The second transaction, upgrade to a new Nissan Rogue, the salesman was horrible. JADE. The after sale care was equally as bad. Even after 18 months, parts promised never delivered. When getting maintenance . I made an appt for oil change and tire rotation. I was informed that my maintenance plan would not take care of tire rotation. I asked it be done, I would pay for it and even tough appt was made week in advance, was told they did not have time. SWORE I would never go back. BUT... Charles, very nice salesman, talked me into giving them one more try. WORSE MISTAKE.. I purchased a 2018 Rogue on May 7th. Worked closely with finance for the best deal. Knew I would have my left over gap insurance refunded to me in about 6 weeks. Love the car. Notice over the next 4 weeks that I have gotten nothing from the finance company and payment would be due very soon. I would call the dealership and leave messages and would not get a return call. I even spoke to Charles once and he said he would get someone to return my call and never did. I did however get a call from Nissan finance, who has the note on my previous vehicle, a month after I have traded my car in asking why I had not made a payment... I was very confused and made a call to my new lender, only to find out the I did NOT have a loan there... I then called the dealership to find out what the hec was going only to find out the gentleman who did my finance is no longer working there and it had not been finalized. To say the least I am a bit upset that this much time as passed. I will also say they were fully aware of who I was when I called and knew this to be a problem that had not been addressed yet.. I was asked to come in and speak Mike. I made it very clear that I was upset that it was handled so poorly,. Maybe if I hadn't had a f bad experience there with the 2nd Car, I would of taken it better, but now it is just something being added to a long list of problems with this dealership. I
Was informed by Nissan Finance on 6/21
Direct quote from Nissan Fiance .
Records show $722.40 was received from the dealership and applied to your account balance. The remaining balance was then paid off by Grubbs Nissan. . To say the least, it is my LAST STRAW with this dealership. I would tell you to not just walk but RUN AS FAST AS YOU CAN FROM THIS DEALERSHIP. I don't know what happen since I bought my first car, but this was a horrible experience . When it came to my gap I pretty much got ooops I am sorry, we made a mistake but nothing we can do. I Ridiculous. I will say Charles, and Ashley S Are NOT at fault. But guilty by association for sure.

Was called on today, on 7/5/2018 from Infinity Nissan.
I was informed I should contact NMAC and Consumer affairs

In response to comment left with this review. At no time was I even made of aware of a change in the law. This was discussed with both gentlemen in the finance dept, with one of them on two separate occasions. It was your employees that even instructed me on the correct steps to obtain my Gap refund. Whether or not the law had changed, you are liable for the agreements you made with me. If you would of come to me a week later and explained it, I might of understood, but at no point as Grubbs owned any responsibility for what has transpired but only passed the blame to someone else.

If you are planning to buy a car from this dealership ask for sales consultant Josh.. he is so far the best sales guy I have ever encountered in my previous car buying experiences. He is highly professional, polite and knowledgeable. I recommend this dealership but make sure you negotiate on the price!

Great experience on my second car from them customer service is excellent. They keep my baby rolling

We loved this place and would definitely go back again or refer anyone whose looking for a vehicle. Went in and was served by Ramon Rodrigez who went above and beyond just to make sure we got a deal that suited our needs. I can't thank you enough Ramon...

We just bought a car from Marian Spencer and had a great experience! She instantly greeted us when we walked and in and went above and beyond to find us the car we wanted! Not only did she get us a great deal but she had the car detailed and delivered to us! Would definitely recommend Marian and Grubbs Nissan!!

Evan Cortez made buying my car such a pleasant experience! He was honest and up front. Definitely recommend Grubbs Nissan for your next vehicle purchase.

Great experience buying a new Frontier. They didn't have the exact year, color, trim and bed length that I wanted in stock, but they found it and had it shipped in. Jayson Tadena was the salesperson who followed up with me, made sure he understood what I wanted, and ultimately made it all happen. Just finished the purchase tonight and couldn't be happier with it.

I've purchased many cars, and this was my best experience. Expect these guys to do whatever it takes to make you happy with your next car purchase.

update: Primo in the finance department reached out to me and has been able to get me the information ive been asking for, so I have updated my review. All in all the two people in finance I have worked with have been helpful; Martin and Primo.

Larry Evan was really a great help and made my experience really easy

Overall I would say that Dillon was able to exceed our expectations of this place. We were very doubtful in the dealerships ability to get us what we want. Fortunately Dillon worked hard and for that we will forever be grateful. Thanks again.

Can t say enough good things about Kevin. He didn t force us into anything we did not want or try to increase our monthly payment beyond what we could afford. The overall experience lasted less than 3 hours, he had the car detailed and ready to go once the ink was dry on the contract. He also went above and beyond by taking care of an issue with the lug nut key that he was not required to do. Kevin truly cares about the customer and their car buying experience. Highly recommended!

Dillon made the experience very pleasant. He was very friendly and I was in and out of the dealership super quick. I am happy with my purchase and plan to do future business here.

I purchased a 2015 Nissan Rogue and Jeff Cobb helped me. He was very informative and provided me excellence customer service. I will absolutely go back to Jeff next time i buy a vehicle and refer him to anyone else seeking to buy a great vehicle.

Probably the most professionally run dealership in town. Ordering parts is hassle free. Grubbs is great

Brought the car. Ran diagnostics. Fixed it. Quick and professional.

Horrible communication, was told a vehicle was at dealership after a sales rep CALLED ME and asked me to come in. Wasted my time, gas, miles to drive to dealership to find out they sent it off to auction and forgot to remove from web page/tell sales about it.

I was very impressed with the diversity in Grubbs Nissan sales team. I had the opportunity to work with Teka and Jazmine on the purchase of my new car. They listened to my requests and understood what I wanted. They searched their inventory and came back with an offer better than what I had set expectations for. No haggling, they did not try to convince me of what I could afford or what I needed, overall it was the best buying experience I've encountered.

Kudos to Grubbs Nissan for a well-rounded staff from the sales team, finance team, the delivery team and Sales Manager who was very tentative to my time and ensuring I was being taken care of.

Grate services very good experience Cory is very good at costumer service

I had the opprotunity to meet with Larry Evans while car shopping He was funny, nice, and knowledgeable. When I am ready to purchase I will be back at Grubbs to see Larry.

The service advisors and staff at Grubbs Nissan were kind, courteous and very helpful over all. They made sure all my questions were answered and needs were taken care of. I m very satisfied with their excellent customer service.

I have been buying cars from Nissan for about 15 years now. I want to thanks my salesman Aziz he is a great, professional & kind person, he will do anything he can to help you.
I bought my new car Nissan Altima 2019 last year I am so thanksful to the General Manager Ethan Lee for giving me a good price on my car, for your kindness & for always be there for me when need something about my car. I totaly recommend people to buy they cars here, because you will be happy, and i know is very important for you to have a good deal and be treat with respect & kind. thank you very much for always treat me like a part of your family, I give you 100% satisfaction,
May God bless you

I want to say thank you too Ramon Rodridguez for taking to time to sell me my very first car. He was very supportive and was able to make a life changer for me. I will never forget his excellent services. Call him text him he ll be there right st the door.

Grubbs Nissan is the WORST dealership in Texas. I would never recommend doing business with there company. They do not return calls they give you the runaround. Very unprofessional they lie about everything just to get a sale. I wouldn t even give them a zero if it was available. Please don t waste your time or money with these con artist. The really take average of women I had to learn the hard way. On my first car.

I told the Service Advisor that I had a coupon but left it at home for my oil change $59.95 included tire rotation. He told me unfortunately hw couldn't honor it since I didn't have it. After receiving a call from Customer service on Monday explained that I could have received a coupon at the desk.

Nice place,
The car salesman was very nice and helped us with picking out a great new vehicle for my wife
She chose the 2017 rogue which only had
23k
Thank you Grubbs Nissan

Usman Iqbal My sales rep did a great job listening, hearing and acting on my concerns about the process. He adhered to my requests which made to experience enjoyable!! Therefore, we walked out with a great vehicle at a great price!! Thanks Grubbs!!

This has been the best car buying experience! The staff is wonderful and the new car sales director Danny was excellent! He was very friendly and knowledgeable and got me exactly what I needed! I couldn't be any happier with my new pathfinder

Great experience! Nacho (Ignacio) was absolutely awesome! I was amazed by the entire process and left the lot with my dream SUV! I also gained a lifelong friend! Thanks again Nacho!

Good service but 3 hours for an oil change is too long. Please consider opening a service center or two in other areas in order to expedite service.

Excellent buying experience. Aziz Rahman did a great job as our salesman.

Great staff, horrible parking lot. Great deals and easy financing. If you're in the market for a new car, used car, or hell, just a oil change. They do it all. I wasn't displeased one bit. Even though the wait seemed long at certain points. I was in and out in under 30 mins. Thanks again ladies and gentlemen.

Great customer service!
They made sure I was able to get to and from work while my car was being fixed. :)

I've had all of my Sentras serviced at Grubbs Nissan in Bedford since February 1997. I always bring my cars to this dealership because I have always had the best customer experience. Factors that matter to me are record keeping, expertise, quality of work performed, and waiting room environment.

20 years is a long time to regularly have your cars worked on at the same location. I have had the pleasure of watching Grubbs change for the better. I witnessed changes in technology (introduction of iPads, flat panel displays in service bays), process changes (new ways service managers interact with customers), among many others changes. I appreciate the seasoned expertise when I get my vehicle serviced.

We purchased our nissans one year ago-my wife got an Altima Platnium replacing her Fiatb500c convertible and I got the Rogue SL to replace my Jeep Grand Cherokee! The sales person, Kerry Hilton, made the transaction easy!
We both love the vehicles. Fun to drive and excellent fuel economy

Ramon Rodrigurez was very helpful. He was nice, considerate and very understanding and was able to create a strategic plan to place me into a vehicle that worked for my budget. His expertise and experience definitely made a difference for me and my family

I went yesterday as a first time buyer with a pretty specific car buying experience in mind. It was a longer process than expected but thats just because I couldn't decide on new or used (based on price). Marian Spencer helped the the whole way, even though she is a new sales rep. She let me walk around and was so patient and informative. I would definitely some back to Marian. The owner was also there and a couple of the managers came to help when we hit a bit of a snag. I left happily with a car.

Terrible customer service experience but even worse service department! I purchased additional warranty for everything so I wouldn't have to pay for anything if an issue arisa... Needless to say, I ended up having to pay $100 for my sliding door (and then read on paperwork that child lock was on & all they did was turn it off) Dumb on my part, but scam on their part!! They never said that at all! The second issue was, the tire warning light had come on saying 'tire maintenance'. Service advisor stated that I needed a new tire- which surprise, surprise, my extended warranty didn't cover They had me buy a "new" tire (even though I just had my inspection & was told my tires were great).... And then upon checking out, the the same light still on. I asked advisor he said oh that light just means time to rotate your tires, it's just a reminder.... That's what I went in for! Another $200. They aren't truthful at all.
It's all about upselling.

PLEASE I MEAN PLEASE! READ ALL THE REVIEWS BEFORE GOING TO THIS SHADY BUSINESS! I DROVE 3 HOURS FOR THIS DEALERSHIP JUST TO MY WASTE MY TIME!!!! WE HAD TALKED POTENTIAL NUMBERS BEFORE MAKING MY DRIVE UP THERE AND UPON ARRIVAL THEY CALLED ME SAYING THEY ARE NOT WILLING TO NEGOTIATE A PRICE WITH ME AND THAT S 2 AND HALF HOURS INTO THE TRIP. I SAID OKAY I WILL TURN AROUND AND DRIVE BACK HOME. THEY THEN SAID NO COME IN WE WILL WORK SOMETHING OUT. SO I DID I GOT THERE AND BOOOOM THEY DIDN T!! THIS BUSINESS DOES NOT CARE ABOUT POTENTIAL CUSTOMERS AT ALL!!! IF YOU ARE LOOKING FOR A DEALERSHIP TO WORK WITH YOU AND ACTUALLY CARE ABOUT YOUR BUSINESS THIS IS NOT THE PLACE TO GO!

Andy was great. He found us the prefect car and save our time.
Once we decided what we wanted the process was clear and speedy.
I already recommend my friend.

Just a waste of time and not a good experience at all....the agenda is all about what they want to sell, not what you want to buy and managers are even worse

Received a coupon in the mail for a complimentary oil change for my 2014 Maxima and decided to use it this past Friday. Scheduled an appointment for an 8AM appointment.

Got there and was informed by a service rep that the coupon was for a different VIN (listed in a lighter, smaller text near the bottom of the coupon)which happened be for another 2014 Nissan Maxima that I owned prior to the one I have now. Explained that that particular vehicle was totaled in a crash literally more than a year ago. Was told there nothing they could do.

Least they could is maybe next time, confirm your info before sending mail out OR just let it slide given that it s literally the same model of the car.

Sucked to know that I drove 25 mins for nothing and had been considering buying a new vehicle from Grubbs. Will be looking elsewhere.

Siddarris Swann at Grubbs Nissan is the best! Siddarris made my car buying experience easy. The Entire team at Grubbs have excellent customer service and I greatly appreciate Siddarris, Jason, Mark and Rhonda for all their hard work. My husband and I think Siddarris should sell us all our future Nissan purchases. I recommend Grubbs Nissan!

I bought a Nissan Altima from Grubbs Nissan and it was great. Glad to be a part of the Grubbs Family. Special thanks to Ignacio Nacho who was very helpful, I will be back to sure. I recommend Grubbs Nissan and Ignacio. Ask for Nacho!

The employess at Grubbs are very nice and explain everything to you. Great customer service!

They really took the stress out with buying a car. Everyone is very friendly and would recommend buying a car here

My experience was top notch. My sales person, Johnny Romero was professional, knowledgeable, accommodating and very friendly. Because I wanted a particular vehicle which was not in their stock, he went the extra mile traveling to another location to take delivery of my car. I strongly believes he truly understands the difference between selling vs. exceeding customer expectations. Because of his commitment toward me, when I get my car serviced I stop in to say hello. This is my second car from Grubbs. I plan to continue a car buying relationship with them as long as Johnny Romero remains at Grubbs and much continue success.

My battery went out under warranty and Grubbs promptly sent a tow truck out to pick up the car to have it checked out and put in a new battery. It was changed quickly and they sent an Uber out to bring me to the dealership and bring it home. Outstanding service.

I really like this location but the lady Veronica thay answers the phone is very rude.. She lacks customer service and phone etiquette.

Usman worked with us to help us find the right car for our family. He asked what we needed and he delivered. Great customer service!

Had a great time purchasing a car. Manny suarez made the entire process faster and easy.

I purchased a vehicle from my friend Ignacio Nacho and he was amazing. I love my Nissan Rogue and will always come back to him. I am glad to be part of the Grubbs Nissan Family. Go see Ignacio he will take care of you.