Grubbs Nissan Review

I really enjoyed buying a car from Ted Hargrove. A very pleasant and enjoyable experience. He gives great customer service and makes sure to take care of you.

Said did a great job, happy with the service and the purchase, will definitely come back for my future car buying needs.

Customer service was EXCELLENT here. Melissa was amazing she offered snacks, and drinks. Staff was excellent. She made sure of that.

I'd bought a pre-owned 2010 Nissan Sentra certified 'super clean', great customer service all the way!
I highly recommend Grubbs Nissan in Bedford, TX, Rick Murray was an honest and polite salesman.
Cheers!

Johnny Romero was very exceptional when I came to him for my Nissan versa! He made sure that I was very comfortable and that all my needs were met. I will for sure come back to Grubbs Nissan and ask specifically for him!

Said Aboukar great sales man try and ask for him he will make it happen and help you find the car for you.
My wife is very happy!
2016Rouge AWD
Thank you

When I first arrived there was no one to service me for about 20 mins nor did anyone say we'll help you shortly! My oil change took about 45 mins and the service advisor never kept me informed. I noticed a gentleman whose car was serviced right before me was in and out in less than 30 mins.
To top it all off I did not get my car washed and I wasn't aware of it until after I had left! I was told by Chad, I could come back anytime but it's hard for me to get around due to arthritis in my knees!

Service Department, Service Advisor Danny Wilkins is absolutely a asset to Grubbs. Each and every visit with Danny is educational & professional.
I returned to Grubbs for my service needs when Danny Wilkins returned back to Grubbs service department.

Frank Rogers

Update: I have filed all the advertisements and messages I got with the BBB, OAG consumer protection and the Federal Trade Commission. Please file as well if you have delt with the same false advertising scam as I have so we can get a stop put to this.

Be aware of Grubs Nissan. HUGE SCAM DEALERSHIP!!
My wifes car is 5yrs old now and grubs is offering a 3 DAY SALE of $3,000 over blue book for your trade and end of the year rebates on 2019s. Ok sounds good lets get her in a new car. I texted getting all the info before I took a half day off work and drove all the way from Justin Tx. WELL its all just BS. To start the price of the vehicle shows online $22870 msrp rebated down to FINAL PRICE $18,588. While I was there they went back and changed the online price to $19,500 and came back showing me the stock number and price on the mangers phone at $19,500 not $18588. Luckily I took a screen shot before I went up there at the $18,588 price Then the manger proceeded to tell me that the vehicle has $2700 of dealer upgrades on it. "Ok bring me one that has no accessories on it" he said ALL of their cars have $2,700 of dealer upgrades on them. Then tried to show me the fine print that states the price does not include dealer add ons but couldnt find it stating "im just not good at using my phone". Then tried to show me where it says it on a vehicle in the showroom but cpuldnt find it. So now the $18588 car is actually $21,288 with "dealer ad ons" which is damn near msrp on a 2020 and its a 2019!! THEN came the trade. Advertising $3000 over blue book for 3 days only. Well thats all false advertising as well they offered me $500 LESS then 2 different dealers quoted me already which is the extact same number you can pull up on black or bluebook. I can not believe in this day and age of social media and online information a dealership can still get away with such false advertising and still be in business. I gave them a chance to make it right and keep to what they are advertising but they didnt care so I informed them that I would do everything in my power to make sure everyone else knows about their BIG SCAM they are running leaving a review in every place I can. They still didnt care to make good on what they are advertising. It was supposed to be simple. Just sell me the car for the final price ASADVERTISED on YOUR website and give me $3k over bluebook AS YOU ADVERTISED. I did not ask for or want more then just what you ADVERTISED!!
#grubsnissan #nissan #kicks #grubs_nissan #grubs #BetterBusinessBureau
#scam #scams #dealerahipscam @grubsnissan

GREAT group of people! Eric, Brandon and Keith will make sure their staff will take good care of you!

"OK" is the best description for this place. The selection is OK, the sales people are OK and the pricing is the same, just OK. It is one of the only Nissan dealerships on this side of town and while they're better than some they are not at the top of the food chain. Worth a shot if you're in the market though ;)

In April 27, 2018 I went to Grubbs Nissan and I was helped by Marian Spencer. I wasn t expecting to leave in a car and was highly doubtful. Literally in less than 30 minutes, she came back and said wel you re leaving in a new car. I was surprised!!! I left excited and happy I had a 2018 Nissan Sentra midnight edition. Well unfortunately 2 weeks later someone ran into me and my car was totaled. I was heartbroken. I came back to the dealership and spoke with Marian and she apologized for my sitsuit and said it wouldn t be a problem just get your total loss letter and I ll put you in another one. Friday May 11, I came back to the dealership and had that letter. She was true to her word and again in less than 30 minutes I was in a new car. All I can say I definitely appreciate the service I received here at Grubbs and especially by Marian. Even when I come to get my oil changes I run into her and we talk like we ve known each other years. If you re ever here and are looking for great service, see Marian because she will get you right!!!

I just purchased a 2017 Versa from Jeff Kob. He is a real blessing! He really worked hard and non stop to get me this great deal. It's not just sales but service, and you'll definitely find that in Jeff Kob, but you gotta come to GRUBBS NISSAN, where he's at!

Danny in the service department took care of all my questions I had in reference of the repair and was super knowledgeable, I appreciate him for the way he simplify the feedback.

They took great care of me when I brought my new 2019 NISSAN FRONTIER SV on April 24, 2019

Today we visited this dealers we went in search of information about nissan vehicle rentals, we were attended by a super friendly and polite lady. But at the time of the negotiation the payments were high and we told him that we could not pay $ 350 per month and that Toyota had offered us much lower payments. The young lady was talking to the Manager and he came to the office where we were and he told us that that was a lie but his aptitude was not that of a Manager, he treated us very badly.
He was upset because I told him we couldn't make that high monthly payment, his aptitude was disrespectful. I have visited other dealerships and had not been treated so badly. From my experience I do not recommend this dealers.

Awesome service and very polite and knowledgeable technician.

Great service. Was in and out and the cost was very reasonable!!!

I love love love this facility. I was treated with such kindness, and respect. I walked in knowing what i wanted and Elisabeth Romero and Johnny Romero got me what i wanted. They really work with you. Such a wonderful place to get a car.

This is such a great place to buy a car. If you go, be sure to ask for Aziz Rahman. He is honest, professional and really listens to what your needs are when you need a car. He is never pushy about extras or anything else for that matter. You actually feel like you're being helped by a good friend. We will always go back to Aziz when we need a car. He is the BEST!

Service adviser Mr. Moon was very helpful and knowledgeable,his quick explanation of the issue with our vehicle made us feel at ease right away. He set us up with a complementary lyft pick up as soon as we asked if we could have somebody to drop us off at a conference we needed to attend.
This kind of service is what makes customers return
Thank you all at Grubbs!

I came here to trade in my Nissan Rogue and unexpectedly left with a car I didn t think I would get which was the 2018 Armada. Mr. Siddarriss Swann helped me with the whole process he was funny, nice, and didn t make feel dumb. Also Mr. Shallwani guide me through the financial process he was very helpful and nice as well. The experience overrall was welcoming and generous (:

Dealership:
Bought a vehicle from Edgar Viera (Sales Consultant) about 6 weeks ago, and I was very satisfied with the vehicle and experience. Edgar was knowledgeable about the car and had the full maintenance log since it had been purchased, which eased a lot of my concerns. Financing was a typical circus show and very annoying after already agreeing on a price since they insist on pushing extended warranty. That was not a great ending to a good buying experience. Overall a good experience for finding one of my dream cars.

Service Department:
First time at this dealership service center with my new car. Jimmy Carey was the first staff that greeted me and processed my service order and had a great attitude even though I did show up at 5:00. I was helped by about 4 staff members to replace my car battery, replace key fob batteries, pick up my plates, schedule my next oil change, and get something out of my car while it was being serviced. Phenomenal customer service! The two ladies behind the counter were also very welcoming/hospitable.

I have a routine maintenance plan, so I can hope my next visits go as well as this one did.
Give those team members a raise, they're doing a great job!

Service Department Manager Kristi Mills is amazing, I had an issue and Kristi took care of me with no questions asked and in a quick turn around. Kristi is definitely an asset at Grubbs Nissan. I have purchased 4 cars with Grubbs. Thank you Kristi for an amazing job. Cookie Rice

Grunns Nissan Bedford has the best service thanks to an outstanding sales person Ryan White. He provided great service when i needed a new vehicle and made sure all my car buying needs were met. He is awesome and so is everyone there.

Best car prices in whole metroplex and amazing customer service!

Aziz Rahman at Grubbs Nissan helped me walked in and out on the same day with a new car !!!!! Thank you so much !

I purchased a 2017 Malibu and my sells rep Jeff K. Was absolutely amazing. He definitely helped me with the process
Especially since I am a new buyer
Thank you so much Jeff!!! I definitely recommend this dealership.

Grubb s Nissan went above my expectations ! I was in a pretty bad situation no skate and had a nail in my right Tire ! Here is the kick my car was not even a Nissan Vehicle and they treated me like I was family , Courteous, and professional ! They came back and check on me every 30 to give me an update ! They patch my tire correctly! Recommend that I get another spare tire ad soon as possible! with all the construction being done in Texas ! Gave me a price on another tire once I got a rim to put it on and the price both the rim and tire mounted on also if I did not want to deal with it !!! Great job guys !!

Everyone was friendly and they did a great job on my car

I worked with Robert Wheat he is great. He showed me a really nice Nissan Sentra. He listened to what we were looking for and wanting. He is very down the earth and easy to talk to this has been a great experience working with him.

John Santos and Vic Friar was the best! Service was fast friendly and efficient!

I have use Grubbs dealership for years and has been very happy with there service. The personal customer service has always been top shelf. We are customers for life.

Johnny Romero is extremely professional and courteous. He has a wonderful sense of humor and makes car shopping fun!

Excellent dealership..staff all very professional.. Max points.

Very great customer service. Overall experience was awesome.

Tracy made everything ten times better. Very helpful and informative.

I loved my experience with Grubbs. Just got my car from this location and the sales staff, financial team, and tech people were an amazing help!!

Everything went real good today at Grubbs Nissan the service was excellent today They got me right in and out real fast

I drove all the way from Dallas to get my car serviced at your location but the agent was either having a bad day or something. Customer service was poor. I wish I dealt with someone else. It was nice knowing y'all.

Great buying experience. Just got a preowned 2017 altima. Stephen vaeth from sales did a great job.

I did not have an appointment but they accommodated my need for an oil change and were quite prompt in doing so.

Had a problem diagnosed with the transmission. Grubbs Nissan fixed it with no hassle, quick service and returned my car cleaner than I dropped it off. I was very well taken care of.

This is my 3rd car from Grubbs Nissan and I love the experience. Everyone is friendly and they do their best to fit your needs. Aziz and Vic were great in meeting my needs and being patient with me and my husband. Thank you nissan!

My experience at Grubbs Nissan in Bedford was wonderful. My salesperson was upfront with all my options. Of course, my eyes were bigger than my wallet, but Noel Brooks found me a great option to feed my appetite and wallet. He walked me through the whole process with a trade-in and the purchasing of a New 2018 Nissan Rouge. They have insurance agents right on the spot, and the Tu Nguyen and finance department was very helpful and patient explaining the financing of my new vehicle. Noel even walked me through the safety options on the SUV and also set up my phone to the Vehicle. Although the services department was close, I did receive an in-depth tour of the service area. All the staff was quite friendly. Overall my experience was wonderful, lets hope when I take it in for service I will have the same experience. Highly recommended Grubbs Nissan in Bedford ( Ask for Mr. Brooks). To be continued... I had an accident so I needed to replace the car I just bought. This time Swann was my sales person. I did know what to expect but he totally took care of me from start to finish. He explained how the gap Ins would work and that I didn t need to wait for it to be finalized before I got a car. I wanted a lower note, he managed that! Also, I was able to get the special color I wanted with leather seat. What a great experience. Both times!!!!

I walked into Grubb's Nissan with the mindset of seeing what my options were and didn't have any real intention of buying a car. I had a great car in great shape, with very low payments and just over 53,000 miles... I was in no hurry to buy a car.
I worked with salesman Siddarriss Swann, who was very friendly and a pleasure to work with. I don't know how many times declined the offers he put on the table, but it was a lot and he would not give up. He worked and worked and worked to get me a deal that was good enough for me to leave the sweet spot I was already in. If you want a determined salesman who will everything he can to get you into the car you want, Swann is your guy.
Besides Swann, the other people there were courteous and friendly, and I was sincerely thanked for my purchase. They really do want to earn your business. Great place to buy a car.

Jerry was great! Very helpful & even followed up after I had my car for a few days to make sure it was everything I wanted plus more.

Had a great experience buying a pre-owned Nissan from Said Aboukar. He was polite and courteous and did not waste my time with dealer extras that I did not want and did not make me haggle for a good price. I had been to other Nissan dealerships in DFW during my car search and Grubbs was definitely the best out of all of them.

I was very pleased to find the vehicle I was looking for to meet my needs has the contractor. Grubbs Nissan was very informative and very helpful I'm completing the purchase of my new vehicle. I now have a 2017 Nissan Titan four-wheel drive crew cab never thought they would make it so easy to get the financing I needed based on my situation.. Jerry creech was an excellent salesman and greeted us instantly and was right there to assist us with our every need. He was very friendly and extremely courteous and offered several options and several different vehicles to test drive.
David the store manager and Joe in finance we're extremely helpful and right on the ball. These guys were the best and they they made our experience with Grubbs Nissan very pleasurable and one to remember. Their establishment is professionally organized and I would recommend any and all my friends and family to go there if they're interested buying a vehicle knowing that they will be well taken care of. They are a good team and we are very thankful.

Jeff Kob & John Duran both went the extra mile to work with me (Matthew Irwin) to get into a great deal! Just purchased a 2013 Versa... it s been a good experience.

I have a 2015 Nissan Sentra that I am leasing and they sent me info saying I qualify for a new car so i went up there. Turns out they were only thinking about themselves and their commission. They wanted me to VOLUNTARY repo on my car (which goes on my credit report and effect everything else I'm trying to do) jus to get another one. I told them clearly that will not be an option, they were trying to everything that would effect me negatively and the positively jus to get me in a new car. I said no, and told them they don't have anything for me and left. I am not a material person and I made that clear, I don't need sum new unless wat I have is broken. Grubbs don't care about you they care about their paycheck

We had a wonderful experience at Grubbs Nissan/Bedford. We were just looking when we were approached by the nicest salesman Kerry Hilton. We didnt have much to put down and were upside down in our trade, but he convinced us he could help, and he did!! We left with our fully loaded Maxima and we couldnt be happier. Thank you Kerry, we probably would have left without your confidence and knowledge to get us into the car we wanted.... thank you Kerry and Tu !!! Happy customers :)

Great customer service best deal in town Johnny was very concerned about me getting into the right vehicle he knew that I was just coming off of an injury and he wanted to get me in to an vehicle that I could handle the deal that Johnny helped me get was terrific everything that I wanted for my car I was able to get at Grubbs Nissan if your interested in getting an car make sure you make it on down to Grubbs where you will be treated with respect and dignity Johnny is the best salesman to go with for he will treat you like an human being not an dollar sign he is knowledgeable and sincere i can tell you that johnny and darrick really make an good team this was my first time meeting darrick on November 21 2017 he is by far an real pro when it comes down to all of your car needs johnny and darrick would be the only ones that you should get your car to know

Very attentive and efficient with performing the work

Warranty is a lie. I went in for a service and I had noticed since it had been cold that the rear window defroster was not working. I let them know about it, and they told me that they would have to replace the entire window in order to resolve the issue. But they told me that I would have to pay for the repair because it was caused by external forces.

Where the wire is located I do not think that something could just bump it easily. I also think it could have been like that from the factory as there would have been way for me to validate it at all. I do not believe that this was caused from external forces, I believe it to be a workmanship issues and just another way to screw more customers.

Buyer beware...

Was contacted by SHANTAI via e-mail. I was told I could send an e-mail or a call directly. I sent an e-mail and did not get a conformation that SHANTAI even go the e-mail I waited a few days and did not get a response so I sent another e-mail letting them know that based on this experience with Grubbs I would more then likely never purchase another Nissan.

I was contacted the next day and was told to bring my car into the service center and have the manager take a picture f the damage so they could send the information onto Nissan. When I got to the dealership the manager was not available so Taylor asked to see what the issue was. I showed the broken wire and he said he would warranty it.

I was told to bring the car in the next Saturday so I did. When I got there Taylor did not even remember me so I assumed he did not remember what he said either but hoped for the best. About an hour after bringing the car there Taylor came to me and asked me to follow him. I was taken back to where all the service people sit.

At this point I was told that in order to fix the issue the window would need to be replaced and I would be required to pay over 300 dollars to get it fixed. So apparently i was right that he did not remember. I explained probably not in a nice way that I thought it was BS that I buy a brand new car and I can not even depend on the Manufacturer to resolve obvious workmanship issue.

Needed less to say he ended up going and talking to his manager and came back and again told me he would warranty it. I was told that the part would be thereon Tuesday so to bring my car n Wednesday and they would get it replaced.

I took the car in on Wednesday and assumed it would be done that day, but I called them on Thursday and was told it would be done for sure today. So have now been without my car for two days because they did not do what they said and replace it on Wednesday.

I am will also assume I will be charged for this service even though I have been told on two different occasions by the same person that they would warranty it.

Not sure if this is normal operating procedure but something does not seem right to me. I guess I will update when I get my car back today the 14th of March 2019.

At this point the window was replaced and is working as expected now. I will raise the rating to a 3 because you should not have to fight to get something covered under warranty when the car is still under warranty

Aziz was great salesperson . I am very happy with my versa . I will refer family to Grubbs Nissan . Thanks for great service

I just recently moved to Texas from out of town and most used dealerships had given me a hard time since i hadnt been here long enough, but Marian was able to work tirelessly to get me into a Nissan Altima at a rate that id be comfortable with, she was very knowledgeable about what i was looking for and i would definitely go to her once again when the time comes.

Tracy was great. She was very helpful, informative, and overall our experience was great.

Will definitely recommend Nissan Grubbs and Tracy to friends and family.

First off just like everyone else I hate the car buying experience. We were looking around for awhile for our vehicle and come across Nick Cox at Grubbs Nissan. What an awesome guy! From the word go he was very professional and no pressure. We looked around at several other dealerships in the area and they gave us the highest trade in value for our car. From walking into the dealership with a trade in we had a quote on our new car in less then 30 minutes at a great price. If your looking for a new or used car highly recommend this place and ask for Nick!

Everyone was nice ! And very welcoming . Marian spencer was very professional ! And so was the other sales agent . Helped us find what we needed, we left very satisfied .

Ramon Rodriguez went over and beyond with my experience at Grubbs Nissan.

I can honestly say there is nothing that could have made my experience better other than having a larger lot of cars up front next to the offices. I have visited numerous other dealerships in the DFW area over the last 3 months and left exhausted and frustrated due to overbearing salesmans/managers. Ramon and James listened to me and helped find a car that best suited my needs. I appreciate the friendly atmosphere at Grubbs Nissan and plan to return to purchase a car for my daughter. Thank you Ramon, James, and Ameer! I love my new car!

Shantai did an awesome job providing a great salesman Ryan White to help my mom get a New 2017 Altima. Everyone was so helpful and nice. What a great experience to have when purchasing a new car.

Grubbs Nissan worked with me when I was in need of a car. They have given me great deals and bought a Nissan Sentra 2014 the first time from Ignacio. It ran really well until I was ready to buy my first brand new car from them last June 2018, I got the newest Nissan Rogue with only 90 miles in it and I love traveling with it! Ignacio is the person to go to when it comes to buying your dream car! Please see Nacho at Grubbs Nissan. To say, I drove all the way from Indiana to Texas just to get my car because this dealwrship is the best in the State of texas!

Not the best experience here, I had wanted to buy a pre-owned car, and even had a meeting scheduled between 5:30-and 6:00. upon me arriving the person I was scheduled to meet with was nowhere to be found, and later on i found out that she had personal things that she needed to attend to, which is understandable, however it would be alot better if I knew all of this before i made the drive all the way to bedford, having to deal with the traffic and what not.

Johnny Romero is an honest and respectful sales man. Great personality too! He really cares about his customers!

The experience I had while shopping for a new car at Grubbs Nissan was fantastic! The overall quality of the staff and salespeople was terrific, and the selection was something to truly see for yourself. Plenty of different vehicles to choose from with some unbeatable prices, The salesperson I had worked with the moment I had walked in the door, Rick Murray, was so incredibly helpful as well as thorough. He really did give some worthwhile insight in to the vehicle we had been looking at and in the end he was right! I highly recommend this particular salesperson, or if not him then anyone else you might find there. If you are looking for a great used car or truck then put them at the top of your list because they will definitely make it worth your while!

Awesome customer service! If you need assistance go see Darrick Phillips!!

The gal did not wait to have me check out when mechanic returned with keys...I sat another 30 minutes thinking my car was finished so my son and I sat outside in the bay. Mechanic pulled up, got out of my car, left my door open and did not bother handing my keys over...just rude.

Nissan Grubbs is the best!! I have purchased two vehicles from them and both times, I was provided the most amazing customer service. John Nguyen was absolutely awesome! I ll definitely consider them again in the future!

Sam did a really great job helping me get my first brand new car !!! :) . He was friendly and a very nice guy thank you sam you were awesome !!!!

Good dealership, no pressure, nice staff, fair deals.

My immediate family has bought four cars from this dealership. And I've always trusted the service department. However, on my last trip, they recommended some really expensive service which I'm not sure was really required. Also my service advisor never came and talked to me when my car was ready. So I never felt I got an adequate answer for the questions I had. I actually had to chase my own car around the parking lot. No one seemed to know my car was ready, despite the fact that I could see it out in the parking lot. It even got moved from one place to another in the parking lot.And they seem to have a whole lot of greeters and other extraneous staff standing around. That costs money. All my previous experiences would have been four stars, or maybe even 5. But not this visit.

Charged me for a complete diagnostics and shortly after we left there the car over heated and was pouring fluid! Tried to over charge me for a key that i ended up getting from Nissan in Burleson for almost half the price!

They worked with me in achieving to get a new car. I'm loving my 2019 Sentra

I will keep this short and to the point. Now with this being my 3rd Nissan to purchase in a role, the purchase of this Nissan went okay. The service dept and the inconvenience that they cause in a customers life is unbelievable. I have a lease and am due to trade soon, it will not be here.

I just purchased a 2016 Nissan Rogue. My salesperson was jeff job. He brought me back in from first visit. I was ready to purchase from other Nissan dealership, but jeff kob s integrity earned my business.

I bought a Nissan Versa from Ignacio and he was very helpful! He made the experience fun and fast. I last bought a car 8 years ago and this time around it was so much easier I will return sooner. Thanks to Ignacio and Grubbs Nissan

Listen! Listen! Listen! My husband and I bought a car at Grubbs/Pre-Owned at the end of December 17. Our new (to us) Corvette is a jewel, and so are the professional and personable staff with whom we purchased the car. Mike, Ped, William, and the finance department were stellar! Honesty, integrity, character (and a great deal for an amazing car) from these individuals made our experience so good that we decided not to go look at two other Corvettes we had carefully scoped out in the DFW Metroplex. We bought, we left, we will be back in the future. Thanks guys for a really great car-buying experience! It mattered.

Great dealership. I have had the same service advisor for 10 years.

Annoyed that it took 3 days to finish my car but they did a good job of finding what it was. I did appreciate that they also asked me what to do instead of just doing it and expecting me to pay for it. Overall good experience

Great customer service! Will definitely come back for regular car maintenance.

Thomas Dooley was the best person in helping you find the right car that fits your style and payment range. He was very patient with us while we had to translate everything between each other and I wouldn't recommend anyone else. Great car buying experience overall.

Best place to buy a car. They service what they sell.

My experience at Grubbs Nissan was great. They go above & beyond to help me find the perfect vehicle for me and my little family! Aziz was professional, knowledgeable, and make sure we found the right car so I could leave feeling confident in my purchase! Aziz's compassion and care made it an exceptional experience for me and my wife. Grubbs Nissan is very lucky to have him!

I would recommend Grubbs Nissan to anyone looking to purchase a new vehicle. Thank you Aziz and the Grubbs Nissan Team!

Evan Cortez did a really great job in helping me find the perfect car for me and my family. He is an awesome sales person. 1000 stars.