Grubbs Nissan Review

Jazmine did an amazing job helping me when I came in to Grubbs. She was the sweetest, honest, helpful and kept me practical about the car I could get!! I loved that she was so down to earth. If you ever need a car go see Jazmine at Grubbs!!!

The sales and purchasing procedures were great! BUT. Do NOT purchase the extended warranty. It covers NOTHING that the sales persons and finance persons tell you it does. Then when you call to ask about options they tell you, politely, that there is nothing they will do to help even if one of the problems existed at the time of purchase. Great sales, but quality practices that lack integrity.

It took two months for a problem with my financing, which was apparently the fault of the dealership not filing some paper work , to be solved. Finance department was no help.I started receiving calls from a collection service after I was assured by the salesman who helped me, that he would take care of the problem. Nothing was done. Finnaly after getting angry, not my reqular personality, I was finnaly connected to someone who who was very nice and helped. The problem was finnaly taken care of. Thanks to Chantel , I believe was her name, who helped. Perfectly , happy with my car and the people in the service department have always been super nice ! I give you three stars for Chantel and the great service department. They helped turn a bad experience around.

This entire dealer needs a top down shakeup. The location is as dated as the sales tactics. Service dept is a disaster. Unless they give you good incentives, go elsewhere!

They are always professional and they are aggressive at what they do. I love my car I purchased from them 2 years ago and will be back in the future.

Siddarriss Swann provides exceptional Customer Service and easy to do business with.

No ones answers the phone is the service area. Recording says to leave a message. I left 4 messages and never received a call back. I guess they're not interested in earning my business. Will go elsewhere.

GRUBBS LIED TO ME Being a loyal Nissan owner, when the check tire pressure light came on I went to Grubb's as they were the closest Nissan dealer to me. After waiting 1 1/2 hours when Derek said it would take 15 minutes to check it, Derek came back to tell me that I had a nail in the sidewall of my tire and it could not be patched, but hey for $135 we can set you up with a new tire and have you on your way. I know better than to buy the first price offered to you. After checking around I went to Hamm's Tire in Watauga, and when they went to put the new tire on, they came to me and let me know the nail was in the tread, I didn't need a new tire, and $10 and 15 minutes later I was on my way again. Grubbs has lost any future business with me and Hamm's has gained any tire business I have in the future for their integrity and honesty.

Mr. Aziz was amazing and helped me get an amazing car for my wife. I have been looking for a while and Mr. Aziz helped me find the perfect car the first day I came in. I would reccomend grubbs nissan to anyone!!!

Jeff Kob and Said Aboukar were extremely helpful in the process of purchasing a Nissan! I would absolutely recommend them to anyone looking for great customer service!

Johnny Romero ...What Can I say........Bought 3 cars in the last ? years...all from Johnny....No pressure.....Friendly....Personable.....very knowledgeable of the Nissan Product....I will keep going back....
:-)

Derrick Phillips in Service was awesome. Now matter how you are filling when you come in he will always make you laugh and smile when you are leaving.

Jeffie Norris is a great service man, love to see you everytime, i just can not ask for more. He is an asset to Grubbs Nissan company. Thank you sir

Jamie McCafferty was so helpful with trading in my van to get my new car. She was so informative and helpful!!

I was very displeased with my time here "jeff" ill leave his last name out but it started with an "n...is" was my service advisor he was very rude! I was trying to get some help and in a nasty way told me to "go step outside he was busy" I waited there for about 20 minutes until he was ready to talk to me I was there with my sister and I there with my sister and i found him to have a very bad attitude the whole time i will never use him again i talked to amother service advisor and he was very knowledgeable and helpful unlike the first gentelmen i was the very displeased with and I will not go back and I do not recommend him I'm not sure what his problem was but if you're in the business of customer service you should be nice to every customer all the time

I went in for a scheduled oil change and tire rotation. I got a complimentary car wash as well! Great service!

Finance department is the worst, phone calls go to voice mail and no one EVER returns the call. Will never do business with them again. I gave one star because the service department seems to be the only area with competent people and you have to give at least one star in order to write a review.

We have purchased three vehicle since 2013 from Grubbs Nissan , Every time our sales person was Aziz Rahman , He is the best sales person there , He knows his inventory very well . He made our car buying experience easy , smooth & stress free , He always listen & understand our needs . We will always recommended our family n friends to Aziz Rahman @ Grubbs Nissan

I recommend Grubbs to everyone!! I bought a car today, and I couldn't be more pleased! Larry and Shantai made our buying experience so quick and easy!! Larry made everything clear from start to finish, with no hassles. Shantai made sure I was happy and satisfied with my new 2015 Altima.

Best experience purchasing a vehicle we have ever had. Highly recommend this dealership and Siddarrius Swann. All employees we worked with were amazing and so helpful. We will drive from Amarillo in the future to purchase another vehicle from Siddarrius and Grubbs. Thank you from the bottom of our hearts for taking such good care of us.

I m self employed with Deluxe Roofing and require my truck for work. The cooling fan and thermostat went out, and Jeff was able to get me into a rental truck while they worked on my truck. This made for a smooth couple of days. I recommend Grubbs with buying a car and providing maintenance. Great job Jeff!! Thanks

Aziz Rahman was great and got me the car I was exactly wanting.

They staff was very patient and listened to what my wife was looking for. This is our 2nd rogue from Grubbs and Keith with his team are awesome. Thank you

John Santos was great from start to finish. Helped me get into my first car! Definitely go check out Grubbs Nissan

About as good as any place that sells new cars and trucks but they will compromise with you if you are pretty insistent. I bought a new Nissan Titan

A great place to buy a new car. I highly recommend Aziz. He will definitely take care of you. I told him exactly the range of payment and type of vehicle I wanted and he made it happen. His patience is absolutely admirable.

I always have a great experience at Grubbs Nissan.
I've purchased 3 vehicles from Grubbs and I know I'm getting the best deal in town every time. This last purchase, I worked with Siddarriss Swann. It was a complete pleasure working with Siddarriss. From picking out the perfect vehicle to closing the deal and driving off, he made sure I was informed and happy.

I was in need of a vehicle and new to this area. Mr. Ted Hargrove introduced himself and treated me like a VIP customer! He went out of his way to meet my vehicle needs and likes. He made buying a vehicle smooth and fun! Thank you very much and I love my 2018 Nissan Rogue Sport!

Best Dealership and my Salesperson was Genuinely helpful and got me the vehicle I wanted!!! If you want a Nissan come to Grubbs.

Aziz was great to work with in the pre owned car department.

Excellent service in and out I called on Tuesday evening they schedule me for Wednesday morning out Wednesday evening. An awesome experience of customer service, the Chick- Fil -A customer service of automotive service Hands down

Excellent and fast service when I went in for oil change and car wash. Employees were very nice and helpful.

I had a great experience with Grubbs. I recently bought a used Nissan Altima from a private owner and took it to Grubbs for an oil change and to provide a status report of the vehicle. I was very please with courtesy and professionalism of the manager that took care of me. I would definitely recommend this location for car service.

We have been taking both of our vehicles here.
Mine is under warranty and my wife s is out of warranty.
They always try to push things that needs to be done on my wife s out of warranty car.
The last thing was, oh you got new tires - then you need a $130 alignment.

They are worried more about there personal reviews- then common sense thinking.

We finally realized that we are paying for the same synthetic oil, but my sticker says come back in 5000 miles and hers says come back in 3000 miles.
Brian the service manager said he could not give us a refund on past oil changes because the manufacturer recommends oil changes every 3750 miles, he said although you can go longer with synthetic.
So that is why you can t have a refund because they were going by manufacturer recommendations.
Which is it on my car you say 5000 miles but hers it is 3000 miles even though the manufacturer recommends 3750 on regular oil.
Don t you think I want regular oil.
Why doesn t the sticker say 3750 miles until your next oil change?

We the customer cannot make informed decisions if the professional are clueless or don t care.

This place is horrible, my husband bought a preowned vehicle from there. It broke down 17 days later. We had the vehicle towed to them for repairs, because it was under full warranty. The manager at the preowned service department, would not honor the warranty, and told my husband he pretty much was an idiot. We had to pay for the tow and repairs. They very nice while your buying your vehicle, but once you drive out the lot they really show how crooked they are. Even the mechanic, and the lady at the desk told my husband the manager was wrong for not honoring the warranty, and that he treats customers like trash all the time. We will never do business with this place ever again.

Everything was perfect but they forgot to put a piece of striping on the door they painted and vechile was not washed!

We stopped by to take a look at a vehicle for my father and we left within minutes! We had a gentleman called Ignazio and he has the most ugliest attitude I ve ever experienced in a sales person! My father was looking into buying and he was getting frustrated with our questions and just said are you going to buy or not I was so shocked by this man! Definitely would not ever come back!

We bought a Kia from Soul from Nacho and he was awesome. Thanks for the help

Thank you so much for working with me, taking the time to explain each part of the process in a way I could easily understand, exhibiting honesty and making me feel a part of the family. I truly enjoyed the experience. Aziz, Keith, and Jeff, you guys are awesome!

If I could give negative I would. This place told me my lower control arms were completely out and needed to be replaced. Also suggested me to not put new tires on my car (which you can clearly see new tires are on this vehicle). I took my car to my best friends shop in Hulen who looked and told me there was absolutely nothing wrong with them. This service center tried to get me for $1300 that s insane. Please get a second opinion if they tell you, you need to get expensive repairs they will rip you off!!!

Sales team (especially Tori who seems to be a fake internet sales rep)
still acting extremely unprofessional.
Had no issues with the service department, but the sales team is horrible. Finally switched of from Nissan to the best one.

Very professionally done. Jorge and Michael are helpful and knowledgeable.

Melissa was great! She did not hesitate to get my truck right in and return it to me in a timely manner, even though they were really busy.

They suck and try to force you to make a deal with them

This is my second car from Grubbs Nissan and just like the first experience they came through for me and I got a great deal on a great car.
I am thrilled that I will get the best MPG of any SUV on the road today!

Manny made the car buying process supper fast and enjoyable. I recomend manny at grubbs Nissan. Grubbs Nissan brought back integrity to the cars sales.

Our daughter just bought her first car from them. It was an awesome experience! They took really great care of her and even took the time to teach her what things to ask and look for when purchasing a vehicle. Our salesman, Kerry Hilton, was wonderful.

Said Aboukar was a great Sales Consultant and help me get me the car I wanted. Thank you Grubbs Nissan!

Swann was a great salesman! I recommend him to anyone.. Great service no pressure.

I purchased a 2017 Nissan from Jeff Kob. Being a first time buyer, I had an amazing experience with the entire staff here. I even got the chance to meet Mr.Grubbs who was also amazing! 10/10 would recommend!

Took everything out of my car.. yes even in the glove box

My experience with Evan Cortez was very good, he worked to get me what I needed.

I had an excellent car buying experience with Grubbs Nissan. Every member of Grubbs team right from Sales to Finance was very helpful and made sure to keep customer focus on the top. They were true to their words and were very transparent on pricing. Thank you Grubbs Nissan.

Always satisfied Jeff is always a good at his work.

Leased a new murano. Jerry was a great help along with everyone else.

Taylor was an excellent and courteous advisor. Ms Virginia was very nice and help me get serviced before taking my daughter to her 1st college visit. Thank you for a great experience!

I was dealing with some transmission issues and they worked with me and got the repair cost down to something affordable

We got our air bag replaced and Jeff took a professional care about it.

JB Greer was awesome! He was friendly and professional! He went above and beyond to work with us. Not only did he get us the car we wanted he helped us stay within the budget! He was knowledgeable! He answered all our questions! Once we drove off the car dealership he followed up with us to make sure everything was working fine. I definitely recommend him to any customer!

I checked out other Nissan dealerships before this one and I can hands down tell you that this one was the best! Other delearship were basically trying to force me in to a car I didn't want. (Due to my credit score)

I'm a straight no BS kind of person prior to coming in I knew what I wanted,how much down I was going to give and what I wanted my payment to be! They accepted all of it and made it happen!

My sales guy Chris King was amazingggg!!! Straight answers to my questions! Even prior to me coming in to the dealership!!! Super friendly and informative! At no time did he make me feel pressured in to anything. Definitely made me feel like he was there to help and unlike other sales agents I spoke to he was constantly optimistic and not degrading!!! He never said no you won't be able to afford this payment or no the bank won't approve you for that it was a constant "okay let's try" "we will try and make it happen" Definitely a can do attitude!!!

Definitely recommend any one checking them out!

Bought two vehicles here from Charles Back he's the best. Also, anytime I have had to service my vehicle they have always taken good care of me. Thanks Grubbs

My service technissian was Jimmy. He was very thorough and nice. I had major problems with my car and he made the experience as good as it it could be. Jimmy is an asset to the company.

I went into 3 other dealerships trying to find out about a ding protection plan, only to be thoroughly ignored at each for about 25 minutes. As soon as I stepped out of my car into the repair shop, the service manager was already walking over to help me.

From the time I walked in which was about 30 minutes before closing, they got me approved with the car I wanted. My salesperson was Teka, very sweet young lady. My experience was more than expected. They walked me through several options until one was presented that suited me.

Thanks Teka!!!!!!!!!!!!

Kurayakin Sanders

A handwritten note was left on my car while it was parked in front of my apartment to call "about my car". Assuming someone hit my car, I called. I was flabbergasted for it to be a Grubbs salesman saying he's seen my car and wants to buy it. Very unprofessional and creepy

They made a appointment with me to look at my car yesterday, made me walk home (1.5 hr. Walk) still have done nothing to the best of my knowledge, it's been 35hr. Since I dropped it off and still no rental or word. Nissan is trash due to not having reliable transmissions. The cvt transmission will fail. Do not buy anything except the trucks and 370z the rest will not even make it to 90,000 miles before your life is in great danger. Then after over 48 hours they call and say nothing is wrong and they think it is safe for my pregnant wife to drive. It just stops working as we drive down the highway. They put a timing belt in the transmission, timing belts last 80,000 miles that is all...

Usman was amazing, he was super helpful from start to finish. Also shoutout to Thao in financing, he was great also, will def be recommending Grubbs to anyone I know looking for a vehicle.

My experience from the time I walked in the door was relaxed and positive. The sales team is very knowledgeable of the product and not pushy at all. The finance team made quick work of my paperwork and we're very informative of warranty options.

Ramon was incredible! Got my wife and I into the Titan we were looking at, finance team was great as well! Definitely recommend getting your next vehicle at Grubbs

I had a great experience at Grubbs Nissan. They were very helpful, friendly, & professional. Definitely recommend!

I first want to start my review by saying thank you to Jeff Norris! Unfortunately, my nissan had been giving me some trouble, and after several dealerships and multiple service advisors Jeff was BY FAR the most helpful! I cannot say enough wonderful things about the amount of help Jeff has offered to help me with my car, and was the only one to offer the best solution that has helped me fix my car. If i can only recommend one thing for those nissan owners it would be to go to Grubbs and ask for Jeff, you couldn't be in better hands. Jeff, THANK YOU SO MUCH! You're awesome!

I have the pleasure of knowing Mr. Siddarriss Swann and I know he will give you 5 star service because he cares and wants to make sure your buying experience will be pleasant and efficient.

My experience was pleasant. I wouldn't change a thing

I got a great deal with Thomas Dooley sales man at Grubbs Nissan he has a lot experience in sales field!!! I recommend this man to be your sales man.

JB & Chris salesmen were awesome! Mike the manager was Great! Shopped around and I kept coming back to Nissan. Got a Rogue and it is a good ride, my framity and friends like it too.

New 2018 Murano
My salesman, Jeff Kob, was excellent to work with. He listened to what I wanted and worked hard to please me.

I have loved the experience I ve had at Grubbs Nissan all the way!

Your sales advisor Danny is helped me to fix pathfinder problems. I recommended to others his name. I appreciate to him , give to him for 5 stars.

The Pre-owned Sales Manager AK Khan and Haji Khalil our salesman did everything they could to get my mother in a great car! They went above and beyond and satisfied my mother with the car she's driving off the lot with!

The service was outstanding, Dimitry Shaw and Tu were very polite and prompt while putting everything together for my beautiful wife , Shantai even fed us oranges and nectarines.

Dimitry provided outstanding service. He went above and beyond to get me in a car. Everyone was super friendly and helpful.

My salesman was Ryan White. He made my experience seamless. My husband's car had messed up and we needed a car that day. I was worried about getting approved because we were new to Texas but Ryan and Grubbs Nissan took all my worries away. We were approved and I didn't feel pressure to make a big down payment and I told them how much I could afford for the payment and they worked with me. When I went to sign the paperwork the payment was even lower than what I was told it would be. They also have a insurance guy on site and I thought that was really good. My husband wants a truck and I plan on going back to Grubbs for all my car buying needs because I had such a great experience with Ryan as my sales guy.

The best car buying experience I have ever had.

Our salesman Charles Back was a delight to work with. He was straight forward and honest about what he could and could not deliver based upon my situation. Charles is very engaging and personable. He was never pushy and came through with a great deal. My wife and I are very happy with our new 2015 Rogue SV and I will be buying from him again in the future.

Jose in the finance department was excellent as well. As you know the finance portion of the car buying experience is usually the boring and tedious part. My wife and I did have to wait for about 30 or 45 minutes before we began signing papers, but that's normal as far as I'm concerned. Once we sat down with Jose, he clearly explained all the warranty options and other add-ons typically offered by finance. I declined any additional coverage, but unlike other experiences Jose did not badger me into buying more nor did he try to guilt me into getting extra coverage. That is not to say he didn't make a second attempt at selling me the extras, but I didn't feel pressured at all. It should also be mentioned that despite being short-handed in the finance dept that day, Jose never had any moments of frustration that is typical when you are overwhelmed with customers. I could see at least one other worker that refused to make eye contact with customers or attempt to help Jose sign the new business. Thank you Jose and I hope your family members broken leg heals up so they can get back on the soccer field.

Siddarriss gave me a very good experience with this sale he was confident i love my 2019 Nissan Sentra.

Just bought a 2017 Nissan Murano S from Grubbs Nissan which is the base model but nothing base model about it. This SUV is very comfortable. Good size cabin, the seats feel like you are sitting in a recliner, all the hookups for your electronics, and a smooth quiet ride. My salesman Bilaly was kind, courteous, and thorough. The finance guy (I'm terrible with names) was great. He worked with me to find the warranty level that I felt I could afford and that gave me peace of mind. Thank you. I would highly recommend the team I dealt with there.