Second time I go to the Renault Boulogne Billancou...

Second time I go to the Renault Boulogne Billancourt garage. After buying my vehicle in the same place, it was missing the alarm at the time of acquisition. Pick you up in June after going back south. Delivery of my vehicle to the garage by specifying the urgency. In the evening, no news from the garage. Presenting me to retrieve it, the answer was "We did not know the vehicle was in the garage ???" So back 2 days later for the installation of the alarm. Loss of a week of vacation ..
Yesterday so November 19th I give my vehicle bodywork service after spending more than a week to order the part. No news of the vehicle for more than 24 hours and the worst, no one could tell me where was the repair, neither the home nor the customer service that also hung up on me It's really scandalous and this made the second time in 6 months that I have problems communicating with the services of Renault Boulogne and I think it will be the last time seen how are treated customers.