Grappone Automotive Review

Best experience I've ever had purchasing a vehicle!!!! I've heard the radio ads saying that they "do things differently" than other deslerships, and I wanted to believe it, so when my car was totaled I had no where to turn. I walked in there with my guard up expecting it to be like the vulture atmosphere of a corporate dealership, but it was completely the opposite! I worked with Rachel B and she was super friendly and really helped me find what was best for me financially. I will not go anywhere else to buy a car now!

I had an awesome experience buying from Grappone! When they say express buying, they really mean it. This process was so easy and quick I was dumbfounded. I'll never buy a car from anywhere else ever again! This place is the best. Kevin was great to work with!

I loved being able to do everything online 1st saved enormous amount of time before having to drive to Concord from Manchester.

Amazing staff. Best place I have ever bought a car from

Poor customer service and staff could be friendlier and better informed

Recently my husband and I visited Grappone Honda and spent several hours with Patricia Lord in our search for a new car. Patricia is very personable and welcoming and she immediately made us feel very comfortable. Her knowledge of Grappone's inventory, services and policies is sound and confident. We were taken for a test drive in both a new and used vehicle and Patricia took the time in the showroom to explore our needs and match our budget and desired features with their available stock. Her follow through was friendly and inviting and among the three dealerships that we visited our experience with Patricia far out-performed the rest.

While Gene, the sales rep, was nothing but pleasant, my experience since driving off the lot has been nothing but terrible. My 2012 used Ford Focus Titanium (purchased 2 years ago) has had issue after issue, all of which were well hidden during my test drives. Just to note a few - they topped the coolant reservoir with water, which then subsequently froze and caused the car to dangerously overheat. The techs failed to properly attach the heat shield after it was noticeable sagging during purchase, which then caused it to basically rot away. The shock absorber detached from the body of the car only 3 months after purchase.The list does go on. To top it off, the free inspections always come back with some kind of overpriced work or diagnostic needed. It s safe to say I will not be back as a customer, and I recommend others look elsewhere.

Always has great customer service, fast friendly service agents. Always accomodating.

I bought my Elantra at another dealership. Was disappointed with their Service Team. When I found Grappone, I knew this was the place to be. Lee is the best! And she even remembers my name(not that I have been in an overwhelming amount of time). But normal service. I am very pleased with the service I receive, and I can't wait to be able to by my next car at Grappone. I do have 168K on it now, I am thinking soon!! Real soon!!! I think this new approach that Amanda is taking this business is a bold and great move! I support Grappone 100% at being not your typical CAR DEALER!!

I applaud all of you for your hard work and extraordinary commitment to providing great services.

Having a 2nd day from hell after the blizzard yesterday. Lost tire pressure twice between Logan and 93 Rest Area just below Concord. At the rest area I saw that the left front tire sidewall was sliced. Stopped at a Grappone dealer and asked service if they would swap out flat for my spare so I could get home to Littleton. They did, as a "do unto others" gesture (no charge), Thank you , so much

I always have a great experience when I visit any Grappone dealership.

I met with Charlie Mann and he helped me with the purchase of a used car. He was down to earth and put me at ease. I would and have recommended Charlie to others. I like grappones up front style of selling and service. Thank you Jeremie

A pleasant place and friendly staff and lots to look at.

Biggest scam I have ever seen if I could give less I would the sent me a email told me I was approved then the backed out as far as I am concerned they false advertise

Timely appointment and completion of maintenance, great facility and staff...very dog friendly.

Great place to buy a car! Up front and honest! They do not make you feel stupid or uninformed. I have gotten my last two leases there, and I am approaching my 3rd. If you want a painless car buying experience I highly recommend Grappone. They have an awesome service department as well!

I recently purchased a "new" used-car with Grappone. I purchased 2 cars with them when I was younger, before they changed their business model to up-front and negotiation-free pricing. The last car I purchased was from a large dealership in Southern NH and the entire experience was a disaster. I felt taken advantage of and couldn't stand the thought of keeping the car long term after discovering things weren't what they seemed. After only a year, I came back to Grappone to look for a better fit. My husband and I worked with Moe. He was patient, kind, and helped us along the way. It was such a perfect experience, and much different than a typical dealership. With how simple the whole transaction was, from test drive to trade in valuation to financing, I will absolutely depend on Grappone in the future for purchasing vehicles. Great work Grappone team, you've restored my faith in dealerships.

Usually when I'm in the area I take a ride through. Their used inventory isn't so good but, I suppose if you're looking for a new ride, this might be a good spot to look! A pretty large lot here with lots of brand new models..

I worked with Rob Cummings and the entire experience was AMAZING! He was so helpful in the buying process and it was wonderful to hear from him after purchasing my truck 6 months ago. I love the no-pressure environment and I left very happy instead of feeling as though I had been raked over the coals. THANK YOU ROB!! He deserves a raise... :)

Very fair, straight forward and courteous. This was my second used vehicle purchase with Grappone and I highly recommend buying from here.

Went there over ten years ago, enjoyed the experience, got a new Element, was happy. Returned yesterday, unaware of the fact that they no longer negotiate. They show you one price, that seems like a reasonable MSRP ballpark to begin negotiating from. Then you scroll down for the added fees price, and this is the price they won't move from. It's not a terrible price, but it's not a good price. If you're looking for a value deal, in a specific car, with certain features, reliability, safety, for a certain price... you'll be disappointed.

Weasely stuff they do. Tried to move you off your targeted car. to take all your money for a lesser car. Use the , "how much do you want to pay per month" idiocy line. Settle for less car, settle for a used car. They price the cars in part on how long they've been on the lot. They have exactly one Civic L on the lot, and the rest are LEs, same price for the L and LE, because reasons that have nothing to do with you.

The Yaris/Corrola/Fits/Civics, more entry model new cars are about $1,500 too high, the used cars are about $2,500 too high. That's a high premium to pay for the convenience of not having to haggle.

Friendly staff and great trucks. They are quick to respond and always helpful answering questions. The service department is organized and professional. Snacks, coffee, and wifi make visiting comfortable and productive.

Everyone is always smiling and courteous. The service is excellent. The facility is clean, comfortable and inviting.

Great experience at Grappone. Everyone is very friendly and helpful.
Ryan was our sales person and he was awesome!

Spent some time there and could tell the sale was not important to them.
The part of what our trade in was worth was a JOKE.
All that time spent and nothing accomplished. Well, something was accomplished at Ed Rileys, where we were treated with, HAPPY TO SEE YOU.

We had a great experience purchasing a car at Grappone Mazda throughout the process from start to finish. We scheduled in advance to test drive multiple cars and received all the paperwork to review. When we encountered any hurdles, they were handled professionally. The no-hassle mentality is the way to go and far less stressful.

If anyone needs a new or used car I would highly recommend Grappone they are top notch and as far as sales reps go...it doesn't get any better than this fun and intelligent new friend that I have made...Shirley Avellino-Enriquez! Tell her Missy and John sent you

Omg nate Mello was absolutely amazing! He took the time to listen and accommodate my needs! Helped me understand the whole process and feel very comfortable about as I am a first time buyer at a dealership. Just so happy and thankful I came to grappone.. just so happy! Thanks again everyone and nate! I'll be coming up from Florida if I ever need a new one!

Bought my 2011 Hyundai Elantra Ltd at Grappone. What an amazing experience. Everyone was friendly, helpful and easy to deal with. I would not go anywhere else ever again. I have been to many dealerships, and Grappone made me feel right at home. Thank you Grappone!

Best place to acquire and service your next Toyota!

They really went to their mile to make sure I had everything I needed!

Take all of the positive and all of the negative you've ever heard about car dealerships, and that is pretty much how this place is.

Been going here for years. They are the best dealership around.
P.S. I can't forget parts department and service department very knowledgeable and capable group.

We had a wonderful experience at Grappone! After looking at so many cars, and dealing with a few bad experiences, we settled on looking here. Sarah R. really made our experience fantastic! She was polite, not-pushy, and VERY knowledgeable. We tried out about 5 different cars and she was able to tell us a lot and help us explore what we really wanted. It felt good to not have to worry about negotiation and it also saved a lot of time. The warranty options were not overwhelming and seemed reasonably priced as well. We ended up going home with a beautiful 2016 Toyota Highlander and have been enjoying it! This was our first car buying experience here, but we will certainly be repeat customers. Highly recommend.

Great experience buying my Mazda 3 here. Salesperson was knowledgeable and able to getting me the car from elsewhere when they didn t have it in stock. They have a set price on all of there vehicles, and there is no going back and forth with negotiating. I probably could have gotten a slightly better deal elsewhere, but the process was so easy and I got a decent deal. Very likely to recommend them in the future.

Fit me in at a moment's notice, did a wonderful job, parts and service was great. Especially since I'm not a local. Even gave us directions to a great place to eat while we waited.

We have purchased several new and used vehicles of various makes from the Grappone Automotive Group and we use their service department exclusively. We are always very well treated by everyone and their sales and service policies, the quality of the work, the way they treat their employees and their community involvement keep us coming back again and again.

I cant tell you how much the team at Grappone when over and beyond. I was in the process of buying a car with the help of my parents. My mother was admitted to the hospital during the final stages. The team at this location did everything they could possible do to make this happen and they did! Amazing they should get 10 's if not more. Thank you Elvis and team you are all amazing

Went to Grappone for an inspection sticker for my Hyundai Santa Fe along with seven recalls. The seven recalls were serviced without any issue however the inspection needed a new tail pipe to be installed in order for it to pass. They put on a completely different tailpipe than what was stock and the price was over $500 for a short tail pipe. That wasn't really communicated very well and I wasn't really impressed. Probably would not return for further service.

Great job looking forward to working with them in the future

No haggling the posted price is their lowest and the first offer for your traid in is their best. Makes buying a vehicle less stressfull. Staff was great.

Buy your next car here. Ask for Elvis...you won't regret it!!

I'm not sure how many chances I gave the service department but there were issues after issues with the most basic services. The only reason I gave 2 stars was because they always went out of their way to try to make it right. They were good at crisis management which is a clear sign they are bad at doing it right the first time.

Bought a new Honda there years ago. Just sold a vehicle outright to them without a trade. They gave me a good price for it. Nice people to talk to.

We by all our csrs here great people and good prices.

Went to bow, nh Toyota grappone. I met with a very nice salesman named joe hardy. He was very knowledgeable and any questions he couldnt answer he found the answers relatively fast. Very laid back atmosphere and stress free environment. The staff was very friendly as well, very hospitable. Might not be the car i test drove but i will definitely being buying a car from here.

Great place to buy a car. Dont get the harrassment like other dealerships and they work with you. Nice salesman friendly and helpful

I thought I needed new wiper blades for my 2 yr old Corolla but the man in Parts said I could just replace the rubber thingies. I went to the dealership and purchased the rubber strips and they offered to put them on free of charge. Brandon and Nick had it apart and back together in less than 2 minutes.

So back in 2005 I bought a car from Grappone, had a terrible experience with them and their service department. Swore to never buy again.
Fast forward to 2015, they had the car I needed for my family. I gave them another shot.
Sherrill sold me the car, she was great. She follows up with me from time to time as well.
Recently something went wrong with it. My husband called them because the garage we took the van to stated the dealership needed to look at it for a warranty issue.
I couldn't reach Sherrill and was given to Kaitlyn in Payroll. Left her a message and she got back to us really quick.
She did some digging and found there was more than the original warranty we were told about, there was a recall on the part we were having the issue with.
She made sure the service department knew about it for us too.
I have to say, I am always weary of dealerships but Grappone has really turned themselves around from my last experience.
When we got it home, it was smoking, so my husband called. There was an issue, so they had us bring it back and gave us a loaner. Wayne was great as well.
Overall, very happy with them.
I would recommend using them. We are very thankful for their help.

Clean efficient and helpful. Have been going for over a year and have had no issues.

Robert Cummings was one of the best sales representatives we have ever met, regardless of industry. He was extremely knowledgeable, personable, and great with our two small children. Anyone looking for a car in the area should definitely go see Rob. :)

Due to an accident and total loss of my car I needed to buy a quality used car in a hurry. After a day or two of prep work checking prices online , talking to other used dealers over the phone and reading online dealer reviews I was left with the typical feeling of confusion and frustration that is common with the car buying experience. I decided to eliminate all that hassle and go with Grappone and their upfront pricing. While the listed price may have been a bit more than some of the other, smaller dealers I knew I was getting a quality vehicle from a dependable, reliable and honest dealer. Waiting around at their Hyundai dealer is actually comfortable and their public use computers are great. The peace of mind I had leaving the lot in my newly purchased car was absolutely worth it. This makes the third time I have purchased a vehicle from Grappone and I have no regrets.

Excellent Service and great deals on Cars and Trucks

I had been very turned off of car dealerships after a terrible three years with autofair leasing. I met with Toby and also Melvin about buying out my lease and possibly a trade in for the future. Not only did they assist me and give me an amazing deal without a million hidden fees and scams they explained every detail down to the "T" for me. You should never feel stupid when buying into something. I felt well informed on my purchase and I highly recommend this dealership. Thank You again guys!

Good costumer service, not great but very good. And they have the new Mustang. 4 stars. That's how it works: if your place has the new Ford Mustang inside its walls then you automatically get a minumum of 4 stars. You're simply insane if your rating system works any other way.

I brought my car in for a tire rotation, and was pleasantly surprised when Sean reminded me that since I bought my tires there, the service was free! It made my day.

Went in for my 50,000 mile checkup and discuss, while I waited on service, either buying out my car from the lease or finishing up the lease and walking away. Sales was never notified of my appointment (made a few weeks ago), so it didn't happen... pretty disappointed, we'll see if they make it up and call, or the indifference tells me they don't want my business.
The service has been Great!

The reason why I am leaving only 2 stars for the Grapone auto group is that I went on their website to get a free trade in evaluation on my car I wanted to the trade-in. The evaluation came in very close to the number that I felt the car was worth. It showed a high value and a low value. Depending on the cars condition. To finalize the cars value I have to bring it to their dealership. The sales person came out to look at the car, agreed the car was in perfect condition. They offered me less than the lowest value on the trade-in evaluation. I feel like this was a bait and hook deal just to get you into their dealership. I have done business with him in the past and felt I have gotten a good deal. This time I am not feeling the same. I am very disappointed and will find a different dealer to deal with for my cars in the future.

Had a car serviced with zero troubles. Can't speak for the other departments but Service Dept is rock solid.

They do good work and still cars using a no haggle policy.

So I have purchased a few cars from grappone now. There sales team is absolutely amazing and I would recommend them to anyone. My gripe, however, is with the service department...

I have bought cars from both the Hyundai and Ford dealers, and in my experience there service department is something that needs to be worked on tremendously. Pulling teeth would be easier then trying to have them do something for you. Everything that you need done will take at least an hour to do. Need an oil change? An hour. Need new tires? An hour. Need new wipers? You get the point. Two weeks ago I bought a new 2015 Mustang GT and they never put my front license plate bracket on, so I made an appointment for today for them to do it. I arrived at 8am which was my scheduled time to be there and I didn't leave till 9:10. Over an hour for a simple bracket?!?!? Needless to say I hate grappone's service department and probably always will. Grappone, you guys have a great sales team and create a wonderful experience for people who are looking for cars, now you guys need to focus on improving on keeping your customers happy with an outstanding service department because as far as it goes for me, I'll be doing my service dealings at another location.

Love this dealership. Great experience that we bought two cars this time. This is my third vehicle from Grappone.

We have been using Grappone to source F550's for our fleet for a while now. They always provide A+ service before, during, and after deliver.
Thanks Grappone!

This is the only place I take my care if it needs fixing and my oil changes. Very reasonably priced and friendly customer service.

Oil change Supreme ! No appointment needed. Drive in, no weather exposure !
Car Wash and Vacuum free! Tire Rotation free! Restaurant available on premises. Buy 5, 6th free ! Friendly people.

Great value vehicles 60K warranty excellent service department.

My husband, mother-in-law, and I had a wonderful experience purchasing her a new-to-her Mazda 3. David DuCharme was excellent to work with and he even delivered her vehicle to her! It turns out that David is new to the dealership but his expertise, enthusiasm, and professionalism made him seem like a seasoned pro! Mom loves her new vehicle!

First time buying from Grappone. Had the pleasure for dealing with Jill Haladay. She made buying a vehicle so "painless" The honesty of the pricing and NOT just making a sale to get the money. We were so upside down from our last buy (somewhere else) But they worked with us and we are all set now! Also met Lynda Krieger and Joe Orlando who were so great! They did so much to find the vehicle that we want at the price we needed to be at. They gave us more than what we thought for our vehicles and even asked if we would like to use one of theirs until ours was located. I will be sending friend and family here so they don't have to barter down. It's true "what you see is what you get". The price advertised is the price, please give them a try!!! Again many tanks to Jill & the staff at Grappone!!!!

My last experience with Grappone Honda was for new brakes...front and rear. They were fair in price of parts and labor, I was given options and I was , as ALWAYS, treated with honesty and respect. I will ALWAYS trust my car's needs to Grappone.

My boyfriend and I worked with Charlie twice in the last 6 months. Although we didn't end up buying a car from Grappone (I decided to postpone for a few years, boyfriend bought a used vehicle that he had to travel far to get what he wanted) we had a great experience. Charlie is always smiling, very patient, knowledgeable and helpful. He asked when he could follow up and did as we agreed. No hassle, no pressure. Everyone we encountered was friendly and helpful.

Very knowledgeable, clean, helpful staff for servicing your vehicle. Haven't bought a vehicle yet but I have my truck serviced there for years.

Very pleasant experience having my car serviced here and picking up from the parts counter.

Was with them for years before I moved. Always great.