While Gene, the sales rep, was nothing but pleasan...

While Gene, the sales rep, was nothing but pleasant, my experience since driving off the lot has been nothing but terrible. My 2012 used Ford Focus Titanium (purchased 2 years ago) has had issue after issue, all of which were well hidden during my test drives. Just to note a few - they topped the coolant reservoir with water, which then subsequently froze and caused the car to dangerously overheat. The techs failed to properly attach the heat shield after it was noticeable sagging during purchase, which then caused it to basically rot away. The shock absorber detached from the body of the car only 3 months after purchase.The list does go on. To top it off, the free inspections always come back with some kind of overpriced work or diagnostic needed. It s safe to say I will not be back as a customer, and I recommend others look elsewhere.