Grappone Automotive Reviews

I bought my car here many years ago and still come in for the complimentary inspection. On the rare occasion there is an issue with my car, it is fixed promptly.

I knew I needed new brake pads and was quoted over a thousand dollars for the work at a different tire shop, but Grappone charged me about half as much.

Scott was great with keeping me updated throughout the afternoon while they worked on my car and it was ready earlier than quoted.

I bought my truck here, and it was a great experience. Their service department is really good as well.

We've purchased several autos from the Grappone group and have always been happy with the experience from the moment we walk in the door.

Sales group are passionate about what they do without being overpowering and pushy for the sale, and are there every step of the way to help guide us through. Fair trade in value, wide variety of financing options all handled at the salesperson's desk streamline the process.

Service group are friendly, responsive and have always done a great job meet our needs.

Great service. Friendly people and really was a no pressure sales experience.

Grappone automotive group is very helpful we'll go there again

Place sucks if you are a tow truck. Driver never room. To drop cars off

We visited to test drive a car and after shopping around, we returned to buy a car from them. The process are set low, so there is no stress about negotiating and they gave us a great value for our trade-in. I also called several times while shopping around and they were very helpful and everyone was friendly. I would definitely recommend them.

Always extremely helpful. Service dept top notch. Explain everything and work with you.

Car buying made easy! No haggling takes the stress out of purchasing a new car. You know how much the cars are from the get go. The staff is super friendly too!

Wouldn t recommend them to anyone! Bought a car 2 years ago from them and have been having problems with the car since the first week I had the car! Total rip off!

So amazing and professional! Fixed 2 recalls while diagnosing the problem I came in for.

From out of town. Needed an oil change and some minor maintenance. The stuck to the plan, advised me on options and let me choose. My truck had a Great Experience and I know exactly what I purchased.

A new job meant we had to get a car pronto. A friend had just posted on FB about their fabulous experience with Grappone and even though we live an hour away, we went over to check it out. I searched their database of preowned vehicles so I knew what I wanted to test drive. Dan Morgan made the whole process as easy as pie and I will always go back to Grappone for my car needs. No haggling means no stress. You pay a fair price and you drive home in the car THAT DAY. I highly recommend this dealership to everyone who hate car shopping because you WON'T after you go there.

On my 2nd lease from grappone they are amazing. All the sales and service people are extremely friendly not pushy at all, I went in thinking I
Wanting a certain vehicle they pointed out the civic had everything I wanted so I saved money. Literally the only car dealership that s not pushy at all let s you take your time. My parents need a truck so we re waiting till grappone gets one in instead of buying elsewhere. Also a lot of the guys who work here come to my work and they are extremely friendly and just great people. You guys have amazing employees!

I have been watching the on line adds for almost a year to find a used low mileage Jetta hybrid to replace my daughter s 2010 TDI that VW is buying back. On Saturday, March 11, I was looking at different web sites and found that Grappone had just listed a 2014 Jetta hybrid on their web page, but it was listed as on hold. I started an online chat to ask what the on-hold status meant. The person on the other end was fantastic and checked with the store to ensure that the car was available. I was able to talk to Jen to set up an appointment to see the car in less than one hour from my phone call. My daughter and I jumped in the car and arrived at the Grappone Ford dealership 15 minutes early. We were met at the door by the head sales person (I believe that he said that his name was Dave) and he let us know that the car was ready for a test drive and that he had a sales person set up to meet with us, but that he was currently with another customer. He had Charlie Mann step away for a moment to meet with us and then copied both of our licenses so that we could test drive the car while we waited.

Imagine my surprise when we walked out to the car, were asked if we had any questions, given a briefing on test routes that are often used, and then were free to drive away from the dealership unescorted. My daughter was able to get a really good feeling for the car and we were not rushed or pressured on the test drive. When we arrived back at the dealership, Charlie was ready to answer any questions that we might have. We already knew that we wanted the car, so we started the buying process. The no hassle pricing structure was familiar to me since I had purchased a Saturn in 1992 from Grappone and I am personally a fan of this non-negotiation process. At this point, Charlie introduced us to the team leader, Lindsay Gordon. She was also very kind and helpful talking directly to my 21-year-old daughter when she learned that the car was for her.

As we worked through the paper work, I was surprised to learn that we would be able to drive the car home that day. We were not planning on financing the car since the VW buy back covered the majority of the new hybrid. I expected to have to go to the bank on Monday to get a certified check, but Charlie told me that a personal check was fine and that I could even put a large amount on my credit card if I wanted to get some frequent flier miles. Charlie did walk us through their extended warranty options since the used car had a low number of miles on it, but this was not a push on his part. He understood when I told him that although I was interested in an extended warranty, I was not able to commit to their service without doing my research. When we finished, he checked with the service department and found that they needed another 45 minutes to finish their preparation and my daughter and I went out to lunch.

When we returned at 03:00, Charlie walked us out to my daughter s new Jetta hybrid, told us that she had a full tank of gas, and explained that although he would be away on vacation next week, that anyone could help me with the quoted price he had given us if we wanted to take the extended warranty option. All in all, it was a great day. Charlie was fantastic and made certain to ensure that my daughter was not ignored in the process, Lindsay checked on us several times, we were treated like our business was very important to the Grappone team. I would not hesitate to recommend this dealership to anyone looking for a pleasant car buying experience.

Very Respectfully,

Jim Miller

Huge, new green, energy efficient building with great attention to customer comfort and satisfaction. Very efficient operation; top quality work, fair pricing. By far, the nicest auto dealership I have ever been in.

Gregg was very helpful. We arrived early.the appt was on time and very efficient..will continue doing business at grappones.

I found the car I wanted online and reached out to Elvis Cosic at Grappone Hyundai. Elvis got me pre-approved before I got to the dealership. The car was waiting, freshly cleaned with a full tank of gas. The paperwork was all ready and exactly what he told me. Elvis made the experience easy and quick

Always get good service. Also nice to see the same faces. That speaks volumes about the business itself...the help stays because they are well treated.

Great service, no haggle prices and best of all, NO PRESSURE!

They have definitely worked out a great formula for working with customers. my previous experiences years ago were not good but all that seems to have changed. I purchased my most recent vehicle from them and would gladly do so again.

Called in and was able to test drive that same day. My family and I drove down from Maine and Mark and Gene, among many others, were great help!! This business is honest to the core and cuts out a lot of the annoying processes that usually come with buying a car. They didn't pressure us to buy although I did end up purchasing the car .Their whole team made the signing processing fairly efficient and easy.

The car was exactly as it was described and pictured. I would definitely recommend this dealer to anyone. My family will definitely be using this dealership again in the future!

The people are very nice, and the service is outstanding!

Quick service and the bill was actually less than I was quoted!

Very honest and upfront about every detail. I once feared dealerships , No more. I felt respected and appreciated. But not pressured at all. Hyundai at Grappone was an absolute pleasure.

I went to Grappone skeptical they could help me get out of the vehicle I was in as I still owed $6,700, and I needed to keep my payment around $200 a month.

From the moment I walked in, I was pleasantly surprised by the amazing service I received from Brandyn. Before even taking me out on the lot, he took the time to calculate what I could afford based on my monthly payment range. He did not want to show me any cars that I could not afford and did not want me to walk away feeling disappointed. He scrolled through a list of cars that were on the lot and talked to me about features that were important to me. After test driving 1 car and looking at 4 others, Brandyn offered to let me take the car home overnight to see if I would love it before finalizing the deal.

I now drive a 2020 Mazda CX30, and I could not love it more! At 44 years old, this is my first new car and my first Mazda - and I may be a Mazda owner for life! I certainly will be a Grappone customer for life! This is the 2nd car I've purchased from Grappone (my first was in the early 2000s) - both experiences were amazing.

Thank you, Brandyn and Grappone for setting such a high customer service standard!

I got to tell you they really made up for a mistake that happened and I will always go to them for my automotive needs. They are kind respectful and very thorough. I recommend them to anyone and everyone.

Easily accessible from 89 and 93. Genuinely hospitable associates who know their product. Clean, comfortable guest lounge. Excellent communication with regards to every step of the process.

Although they didn't have a truck we needed in stock (at the price we wanted), they were very helpful in answering questions and offering help in finding one.

No pressure very accommodating nice bunch of people

I came into New Hampshire to help my grandfather and I had to bring his car here for state inspection. It was a quick service but we also had some issues with the door and Greg went above and beyond to help me out with this issue and did a thorough check because the car hadn't moved in a couple months and they gave me some good advice to make it a smooth ride again. They did a great job an will continue to be the place I bring my Lincoln Town car anytime I have an issue.

Old school car buying experience re-packaged as "Stress free, no negotiation, and non commission based sales..." Get ready for an endless amount of emails and phone calls.

5 phone calls from various people at Grappone in the past two weeks and at least an additional 6 in the few weeks before that... Ended up purchasing a car in MA from a Toyota dealer to be done with the hassle.

Also found their "non negotiation" pricing structure to be comparable if not more expensive than other local dealers listed price.

Service area is all great aspect of grappone keep up the good work

A huge dealership and kept up very well they can get you anything u need

CAR DEALERS, WHAT CAN I SAY. WATCH YOU WALLET. DO YOUR HOME WORK. YOU'LL HAVE TO REMIND THEM OF THERE GUARANTEE IF IT COME UP. YES, EVERYONE SMILES.

Terrible service . I would walk before I would do business here again

Almost two hours for service rotate tires and one plug in one tire.....could have done
It in my garage in lot less time and save
40 minutes of travel time

My experience with Grappone, Concord, NH - Used Cars, and specifically with salesman Nathan No Nonsense :) McGuigan, was just awesome. We highly recommend the dealership (and Nathan). My husband and I had been looking for good quality used cars for a couple months and the Grappone website ease of use, and transparency on getting information on the car (Carfax is right there on every car) made the process go even smoother. After experiencing the Grappone way and the people, it solidified our decision to not look elsewhere; it actually wasn t even about the car anymore, really. We strongly believe in their real negotiation free ethical way of business they have embraced 100%, which speaks to the heart and core of the Grappone business. The punchline you hear from businesses so often (which never seems to ring true), is true at Grappone they do treat you like you are a part of their family. We will NEVER buy a car anywhere else. This is hands down the best experience we have ever had buying a car. If you want a dealership that truly cares about the customer, service, their customer s experience, and always treats their customers with respect and honesty, there is only 1 place in NH for you Grappone Automotive/Awesome Group!!

I've never bought a vehicle from them yet. But I still treated like a valuable customer. It I'm in New Hampshire when I purchase my next vehicle. It will be from the Grappone family of automobile. They truly have taken good care of my vehicles weather I'm at Toyota or Ford the staff has been good answering question and keeping me informed about suggested maintenance or just getting the work done in a timely manner. I would make higher. However I haven't done much with sale staff other then telling them I'm just browsing my trucks is in service. Maybe a question or two on stats of a vehicle. Nothing sticks out. I'll update in the future.

Help out and fixed the low pressure on the tires. Thank you..

Their online appointment scheduling isn't reliable so always call to make an appointment. They will provide a shuttle, free of charge, for you when you drop your vehicle off to be serviced.

I have never had a positive experience at Grappone. They are there epitome of get the most money out of every customer possible. Sorry I ever stopped here.

Had 2 things accomplished. 1 what I considered a safety hazard was fixed; the second row right seat was not movable , fore or aft and its' back did not move either. They covered it under the warranty for safety reasons. The 2nd, as I was limited on time, part of the 36,000 mile checkup was accomplished fluids and tire rotation which I expected to be free but I had to pay because they did not consider changing to my mounted snow tires a rotation.
All accomplished in 1hr30 minutes. Job well done and I made my next appointment on time.
GRP

I had recently started working with Justin, Angela and Renee about getting into a new civic and even though they weren t able to get one because of COVID-19 complications, I still loved the experience I got and would highly recommend grappone to anyone I know I love this dealership and I hope to work with them again down the road.

Everyone is very helpful. Was able to test drive really quickly which was great as well. The sales person was also very helpful. Will most likely be purchasing our next car from them soon. :)

Best dealership i have been to.Check it out it's worth a trip.

Husband took car for a recall check . Did great on that. When he asked about inside handle and how we could get the cd player checked, was no help. Never even offered to order us a part or suggest were we could have the cd player checked. Your a ford dealer I would think u may know. No help with the this at all. We did not want anything for nothing. Listen to all the ads on radio about family. I guess will try to find another dealer . Again thanks for checking the recall, sorry to have thought you could help with other problem. Do understand and the corronia virus. Have a good day and stay safe.

Very nice staff and great waiting room to make you comfortable while you wait, tv, coffee, and USB plug ins

I had a positive experience purchasing a pre-owned Honda Fit from Grappone. Colin Mark was an excellent sales person to work with. He was honest, kind, patient and made certain that the transaction took place professionally and fairly. I would highly recommend buying a vehicle from Grappone.

The car buying process is not always an enjoyable experience for everyone. There are those who love it, there are many who fear it, and there are the ones who have been turned away from it all together due to the way they have been treated in the past.

Regardless of how the car buying process is filled for you, whether it be excitement, fear, anxiety, or filled with aggravation; I have to admit my recent personal experience with Grappone was the first one that has ever been welcoming.

I use the word welcoming, because from beginning to end, I felt welcomed by every member of the Grappone family/staff. From the very beginning Jill Haladay welcomed me, with her knowledge, while providing me the information that I was looking for on the exact vehicle, and suggestions of similar vehicles of the exact same make and model in the event I didn't like the one I inquired about. Setting up my appointment with her was absolutely flawless, and very much appreciated as often times you can find this process to be demanding and pushy. Never once did I feel this way, thank you Jill.

During my appointment and test drive I had the pleasure of meeting with Melvin at Hyundai. Upon arrival, he greeted me at the door and throughout the entire process I was treated with the up most professionalism, honesty, and knowledge. Three very honorable and hard to find traits within a dealership!

My trade on process was seamless, and Greg, was another pleasure to have worked with. Finding out that Grappone does the KBB instant cash offer, along with their own appraisal, gave me a sense or feeling that I mattered, just a little but more!

The final steps with Renee, we're just as seamless. As I signed my paperwork she explained everything ensuring that I had full understanding and no questions. I didn't feel that it was you're typical sign here, here, and here fifteen times and go away, again it was welcoming.

The hardest part about my entire experience with Grappone, was handing over the keys to my trade in. A car that I loved, some may understand that statement while others may laugh and be confused. However, the moment I drove off your lot in my new car, I welcomed my newest relationship with another vehicle and I haven't had a single regret.

So to the entire Grappone family, but especially Jill, Melvin, Greg and Renee, I want to thank you for not only the most amazing car buying experience but my first ever welcoming car buying experience.

I was thankful for the ease and no hassle buying experience. Taylor was extremely helpful, knowledgeable, and patient! He spent a lot of time with me test driving and going over all the options through getting a credit approval! I liked being able to take home the vehicle on an overnight so my wife could drive the vehicle as well. When I returned the next day, Ryan was also very helpful in finishing the purchase and getting me on my way in a timely manner! Thank you for the great buying experience! I will be back!

Good customer service, nice waiting area. They provide computer stations to use. Fee snacks and coffee. Best part they do a multipoint inspection on vehicle. Sorta like getting a report card. Tells you of possible things in near future need to replace, such as my rear brake pads, and a quote. Was with ford for 7 years, now go to Honda after purchasing another vehicle..

The best and ultimate in professionalism, service, cleanliness, and intelligence. Hands down

I haven't been here but I've heard great things from my friends who have

This place is a terrible car dealership they will charge you 10 times the price of the part. The service department is the worst you ll find the overcharge you huge stay away!!!

Staff is super friendly. No gimmicky sales tactics. They mean it when they say that their vehicles are priced well. It's where we plan to buy our next vehicle.

The place is huge and the staff is very friendly. It is pricy but name a dealership that is not. They were able to fix an electrical issue I had in the frame wiring.

Started using Grappone Auto service over eight years ago for my 2003 Ranger. The service has been great and the people wonderful. Grappone was such a great experience that I convinced my wife to purchase her Honda Fit in 2008 from Grappone Honda with no regrets. It became time to trade in my 2003 Ranger for a new truck. I went to Grappone Ford. The team of Scott, Dan, Rob and Jami were great. They bent over backwards to find me a truck that I wanted in a price range that I needed, They gave me great value for my trade in. The purchasing process(paper work) was easy and relatively quick. The overview on operation of all the features in my new truck was wonderful. Highly recommend any Grappone Auto group for any auto needs.

Friendly people who work their hardest to get what you want in a vehicle and payment.

Nice people to deal with when you walk in the door.

They were closed and I was just browsing the parking lot because I'm shopping for a new vehicle and I didn't want to be bothered by salespeople. Unfortunately, they do not put the prices of their used vehicles on the vehicle, so you have no idea what they're actually going to charge you. The only reason I gave it four stars is because I used to take my Prius there when I had it for service, and I found their service department to be very good.

I bought my truck here in 2014. It was only a year old with about 21K miles on it. I have all my oil changes and other maintenance stuff done right here. It was just in because the check engine light came on and they fixed it. I am waiting for a call back as the part they changed also made it so my remote starter doesn't work. They are trying to get the okay to get a new one installed for me for free and I will have to go back for that. Greg and Dawn are terrific at the service writing desk and keep me well informed of the status of my For F-150. Thanks!

Would love it if they had mechanic on Saturday that works on pickup trucks! I have to take my husband's truck in during the week and if something is wrong Grappone has to call my husband because I have no idea what they're talking about!!

You can never go wrong at Grappone Toyota in Concord. Outstanding Sales and Service! They can't be beat!!

Everyone I meet here has always been very respectful, honest, I can't say that for many other Dealerships. Toyota has always had the best quality cars and trucks from my experience.

They did over $1,000 with of work that wasn't necessary on my car. Buyers beware.

Purchased certified pre-owned F-150 and they delivered without a hitch thanks to my salesman Clinton

Neighbor having scheduled maintenance on her vehicle

Very helpful staff. We worked with David at Ford Mazda. I highly recommend him. The no haggle pricing is refreshing. Every sales person can sell all of the car lines.

I have gotten two cars from Grappone. Both times they were more concerned about getting me into the right car, not just any car. They worked really hard to get me the best loan and a great trade-in for my old car.

The best service I have ever had with any dealership ever and I'm 38 and have dealt with many. Two people were working on finding me a car at one point, it was awesome!!! Please go there if you are shopping you won't regret it.

Had a fabulous experience buying my brand new 2016 Honda CR-V. Patricia Lord was fantastic, patient, and knowledgeable. I would highly recommend a visit if you are interested in buying a new car.

Grappone is my go-to dealership. I've always been treated fairly whether I am there to buy a vehicle or for service. The atmosphere is so pleasant.

Salesman was in to much of a hurry. Never showed me how to set up the Bluetooth, phone or the gps. Signed papers for the lease and he was gone. Never showed me anything as how things work.not happy with John. U like the truck. 2020 Tacoma sr5

the website for grappone automotive group had a good selection with good prices but I found a better deal on a car somewhere else

I took my new Tundra there, they put the wrong oil in it.Can you believe it. I would not take my kids bike there

This local dealership has an incredible level of dedication to the customer. The pride they take in their work is consistent and well deserved. No bickering, bartering or Beating around the bush, the "the price is right-up front and on the car" simple sales technique is a welcome change to the hard sell tactics of dealerships past.