generali belgium Review

Having offices in the tower was a shame ... especially for the view ... only the manager of the integrated restaurant gives a bad point to the place

ineffective
unpleasant
You have to send tons of emails and call an unlimited number of times to get your money back. Not at all reactive.
Really serious.

Being a professional broker,
We have been working with Generali for years, so far no problem.
Since taking over Athora, things have only gotten worse.
The buyout of the property and casualty portfolio by Baloise Insurance does nothing to help matters.
I can no longer offer quality service to my customers, and this is reflected in my production.

I find it a shame on Athora's part to have settled in Belgium in this way.

I really do NOT recommend this insurance company anymore.

On a claim of 45o euros, a franchise of 275 euros is just charged for a while!

Finally 0 but not listed ...
No service .... count remains unanswered. ..

Hospitalization service completely absent. Zero communication. We don't even know where we should send the documents. So to be reimbursed I have little hope. It is a group insurance therefore we are 350/400 people within the company. I will immediately ask for a meeting with the union of the box to transfer the group insurance to a more competent company than Athora.

Edit: here, from January 1, 2020 we will be at DKV thank you Athora

Edit 2: July 2020 still no news since August 2019. Insurance aces !!! Finally for the shareholders ....

The insurance lets me down completely without any explanation. The incident is covered, but athora does not give me a lawyer to protect me. They also do not give any reason why they do not help me in the legal proceedings. 10 months that I fight. I will therefore have to sue them for their non-assistance and no communication. Avoid this completely useless insurance.

1 star because 0 stars is not possible ...
Scammers first class! Bad communication! Make a lot of promises and do nothing! Asking to forward documents illegally! They are good at one thing and that is LYING

The worst insurance ever !!!!

Communication impossible. never respond to e-mails, always on hold by telephone. Ask for cancellation of the fire policy due to moving a copy of the sales deed. Totally unacceptable because that is a violation of Privacy. Made me pay my civil liability for my car twice for 2 years, because my insurance agent had forgotten to pass it on.
This insurance certainly never again !!!

Even more reception for customers either. What a shame. Increasingly promotes direct

Very satisfied with this insurer. I received a premium adjustment for my car insurance down when I arrived with the proposal of another insurer (Fidea). So the proposal that they make through your broker is not always the cheapest, but if you are looking for a cheaper alternative, then they can do it a few euros cheaper than the competition!

I receive a very unpleasant "unpaid premium reminder" even though I never received the invoice in question. Premium of 16.58 euros administrative costs 49 euros of thugs simply to flee

I am revising my opinion since the first person I had on the phone after my accident was apparently incompetent (she asked me to find an expert myself at my expense). The person I had the next day was more professional. To see the continuation for the compensation.

Without asking, I received a telephone asking if they could come by with a birth gift for my child and in the meantime explain which savings formulas they can offer. This is totally inappropriate, especially recruiting customers who are 6 months old! I also have no idea how these people got my data, but this makes me feel very uncomfortable.

Since February I try to close two pension files in vain. I never have an answer. And when I call the so-called 'service' desk, neither the friendliness nor the willingness to help the customer are there! And we do not receive any contact name! Well, I try my luck climbing my request to one of the leaders! I do not recommend this company (Generali before or Athora today). Pity.
Problem of staff motivation or lack of staff?
Gentlemen of Management: do something!

No replies via email or telephone. I would say keep steering. What a nest.

People, draw your lessons from the reviews. The message is: get away from this "insurer". They have been taken over by a company in BERMUDA. Not for nothing that the insurance brokers have approached their clients to transfer policies that were with them to former Generali elsewhere ... Now better coverage and even cheaper at an insurance company with a very good name.

I have an accident in law, after 2 Months still not compensated ....

Stay away !!

My mom saved no less than 14 YEARS. For a premarital savings plan. Once I got married, there was no mention of paying this amount. I had to wait until 08/22/2020 for the contract to expire, or we would have lost a very large part of the amount. Okay fine. But this is NOT a "for" wedding saving, I assume .. after a long wait and calling, we kept getting very unfriendly staff on the line. Now a few years ago, they suddenly stopped taking the monthly amount from my mother's account. We couldn't save any further, but we had to wait until Aug to receive the money . I can tell you 1 thing these practices on this farm are far from correct. Now passed 08/22 and we STILL have not received any savings. We have been on the line for no less than 4x 30 minutes with the so-called customer service , nobody answers ??? So have we lost our hard-earned savings now? God knows, this is not about 100 and just a few more zeros, I will not leave it at this. And then they have the guts with the birth of my son to just call me if I want to save for him ??? Sorry but I will stay away from such a small society now! Scammers

they are a gang of crooks, will never take out insurance here again, after car damage I pass on my account and after 2 months there is still no payment, still contact them and they say that they have not received an account number.

0/10 does not include insurance here

An insurance paid during a lifetime, when receiving the money I send my complete file, weeks later no news I decide to ring, they tell me that the file is not complete and it missing a Bank Statement, the only problem? They absolutely want it to be our bank that sends them by e-mail, but the bank has stipulated that they have absolutely no right to do so, so I receive it on my e-mail address, and I transfer but that's not enough for them. I try to contact my insurance broker for days no response.

Almost impossible to reach. 20 days a day called and always answer device and every time you get help. Unfortunately 20 or 40 minutes niks.En after many attempts you get the answer "we are going to view your dosier and contact you" Unfortunately 3 weeks niks.Na very much over and over again call end result "contact your agent"

From the month of 4 months I expect the compensation of my car with 3 refusals while I have a FULL OMNIUM. Avoid this insurance because I have never seen incompetent same they make you sign a black contract on white they do not even respect and will still tell you that it is the problem. Rogue band.

To flee to flee, hallo, hallo, there are employees who work in this box, no way to have a manager, real incompetent, ha ok after information the headquarters of the holding company is in Bermuda, I understand better.

The worst service you could possibly expect from an insurance company. No way of contacting them by telephone (simply not available) and by mail a response time of at least 3 months. In case of urgencies you are in deep trouble.

Probably one of the best insurance companies on the Belgian market currently focused mainly on the individual; perfect service and favorable rates via a dynamic brokerage network

To flee because in case of problems, even if you are in your rights, you will be able to run again and again to make them admit their wrongs, even if you are customers of long dates. I cancel all my contracts at home.

Insurance not at all serious impossible to reach reimbursements on the phone you have to wait for months and still have to harass them to avoid the possible person pad at all reliable a real mess this insurance

I just wanted to have a communication number to know how to pay my daughter's savings account since I had lost the payment. The lady on the phone made me wait more than 15 minutes telling me what she was looking for. I explained to him that I no longer had the number of my broker but that I knew he was called Eric. Here she takes me online to give me the number of a broker with a strange name. I let him know that it's not my broker because I'm sure mine is called Eric. She is putting me on the waiting list. I hung up ..... an incompetente unpleasant .....

Avoid this insurance company.
They only think about making commissions and making contracts once a small problem or a change of company they want to know nothing and drag things out.
And above all, avoid signing contracts with

Incompetent.

Service poorly qualified (Call center) and slow, 10 days to answer an email.
This company is based on brokers and that's normal but ... when we ended up after a portfolio buyback at the wrong broker ...

I am currently making changes to my group insurance and the service I receive is horribly bad at all levels

I agree with previous comments. The worst service you could possibly expect from an insurance company. Over two weeks to reply to a simple email, called 3 times and told each time it takes time. Definitely switching providers as soon as possible! Would not like to know how they treat urgencies.

The GENERALI building was opened to the public on 19 and 20 September 2015 for the Heritage Days and on this occasion a brochure "JOURNEES DU PATRIMOINE" was published. The details concerning GENERALI have been reproduced on page 35 (Generali Tower).

My broker asked them to modify my insurance and after weeks still no answer.

Satisfied with everything about pension provisions & investments from Athora!

Hello ! Run away from this insurance!

It pays exorbitant premiums, no real "contact" with the customer.

Having had a "hanging" in LAW (refusal of priority from a Polish national) I am told that yes I am sure and that I will be compensated.

Oddly I join them my will to leave their insurance at the end of the contract (7 months after the facts ..) strangely I am not sure at home when hanging for reason x or Y.

Insurance thieves and scammers of all kinds.
Of course my refund I can forget but they do not forget you

A disadvantage unless you have too much money for just a green leaf that has no value.

I am very disappointed in Generali! My investment would have expired in January this year. I myself am still behind their feathers to receive my investment. No response to e-mails, via telephone I am simply blocked off without them helping me (they did not even bother me.) I got the answer "The papers have been sent" even though he did not even know what was going on). When I receive a response, it is found to take weeks to complete. Now that all documents are still in order, the investment is still NOT deposited. We are already the 8th month of the year ... I think I can say that this is very disappointing. NEVER would I recommend someone to come here whether it is for an investment or an insurance policy because the communication does not work out.

When you contact Generali, you come across the service of incoming calls (contact center).

These are incompetent and poorly trained. Many of the information provided was incorrect.

I ask them to transfer me to the manager, the interlocutor claims that they have a technical problem that does not allow call transfers and that she does not have the number of the manager. I hang up and recall qq moment later, miraculously his colleague transfer me directly to the manager.

Conclusion, some interlocutors deliberately lie to you. In addition, the attitude towards the customer is disrespectful.

Very bad experience, I had car incident in Belgium. It took 4 months to get money from them, everytime I had to wait for over a week for response on my emails, bad customer service over the phone (staff unable to provide important informations). I do not recommend them.

A real scam in pension savings and life insurance .......... Does not respect the signed contract and general conditions ......

this is completely incompetent insurance he ferrons all to never refund you neither your expenses nor nothing of all the pure scam I still do not understand the forquoid take an insurance like your have made an accident in law you do not want to repay worse still have takes a legal insurance no defense have taken to insure doctor level no refund the why I ask myself the question of a server that you always pay in time and time its insurance why it is easy to take money my return when your right is in another explain to me the beginning you have deduced that thrown wrong in this accident have hit me on my band with the other driver completely drunk and you do not want to defend me worse you mataker justice you are completely incompetend you do not wait strictly nothing like insurance all its just to put you in the pocket

Does not respect the terms of the insurance contract ..... To avoid absolutely .......

Me too, I invested in a fund and it took 4 months to get my money, and again after a registered letter to the CEO (it's better than CEO) and threatening a complaint to the Ombudsman !!
There is no more customer service, and no need to go there we do not receive you!
Company to forget !!!!

A company where they have no respect for the customer, a multinational without a soul.

Very disappointed with the processing of my file, it takes them almost a month to free up the money placed in their homes and no compassion from the interlocutors who could at least make an effort to activate things. We answer you we have 1 week to release the funds when we have the papers, it has been 2 weeks that they have them and I will have to wait again because their bank will take more than 3 days to pay mine when it receives the order to pay. inadmissible !!!!
We are not all rich like our ministers !!!

If I could have put 0 stars I would have done it! I do not recommend this company in any case !!

Customer service difficult to reach, poor management of files. There is clearly a problem. I advise against

Please do not invest in the TAK 23 products of this company. Not only have you lost your money, but you also don't know where it went. Unbelievable that banks like AXA are still promoting this product. They have promised an online tool for more than 3 years to monitor your investments. It is still not there. Thus, many thousands of euros are lost.
If you buy off you don't even know at what rate.
Incredible !!!

I receive a very unpleasant "unpaid premium reminder" while I have never received the invoice in question.
Incompetent and lack of communication.

Worst insurance ever!
Most expensive premium, most expensive insurance!
No answer on phone, no contact!
Scandalous!!

Obligation to put 1 star ... otherwise I would not have put it!
Quality 0, hours to wait on the phone .... I absolutely do not recommend !!!!
Ashamed of such societies !!!!

I requested information by telephone to a broker of the bus for insurance car and since the beginning of July I receive mails and recommended to pay the sum of 421,38 ca expensive information .. You speak of usher but your threats will not work .

Not available by phone 2 x 10 minutes waited.
Continue to send reminders for payments after cancellation by new agent. Too bad you can't give 0 stars!

If you want to take insurance, honestly: look elsewhere. Generali Belgium seems to be totally incompetent.
By phone "sorry sir, the reference person of the file is not in the office today". By email, idem.
They are unable to help you. The payment of the balance of a contract takes months when they have received all the documents. I would NEVER call on Generali's service. I hesitate to even complain.

As a very good customer with our company with you, we find your customer friendliness anything but. Before you get hold of someone it takes a long time and then they cannot help or understand Dutch. Not really professional. Another example of how not to do it. Really sad.

I got a phone call to make an appointment. I was a bit surprised, so I quickly promised something. After the phone call I was very surprised how much information they knew about me. I responded to the confirmation e-mail that I wanted to cancel the appointment and I asked where they got all my information. Never got more response. Not even after a 2nd and 3rd mail. I was even more suspected that this cannot be trusted.