When you contact Generali, you come across the ser...

When you contact Generali, you come across the service of incoming calls (contact center).

These are incompetent and poorly trained. Many of the information provided was incorrect.

I ask them to transfer me to the manager, the interlocutor claims that they have a technical problem that does not allow call transfers and that she does not have the number of the manager. I hang up and recall qq moment later, miraculously his colleague transfer me directly to the manager.

Conclusion, some interlocutors deliberately lie to you. In addition, the attitude towards the customer is disrespectful.