I just wanted to have a communication number to kn...

I just wanted to have a communication number to know how to pay my daughter's savings account since I had lost the payment. The lady on the phone made me wait more than 15 minutes telling me what she was looking for. I explained to him that I no longer had the number of my broker but that I knew he was called Eric. Here she takes me online to give me the number of a broker with a strange name. I let him know that it's not my broker because I'm sure mine is called Eric. She is putting me on the waiting list. I hung up ..... an incompetente unpleasant .....