Future Ford of Sacramento Reviews

Jim Z of Service took great care of my need for service. It ws a pleasant experience.

I made an appointment and my car wasn t looked at until the next day. I had to call my advisor at 5:30pm the day of my appointment for him to tell me that. I wasn t updated on my vehicle until almost the end of the day the day after my appointment. When updated, they only addressed 2 out of the 3 concerns I had and the third one was super easy, I got the call my car was completed 3 days of them having my vehicle. Not super impressed with quality of service and updating process.

Brian Deleon was super helpful with service and knowledge in the truck department and helped me and my family look and pick out a new truck

Dustin, Blake and their team who all helped us in the leasing of our new Ford Edge were incredible!! If I could give them 10 stars I would!! Dustin spent so much time with us explaining features, taking us to the Roseville lot, test driving with us, and made sure we had no questions. He also took care of us through the whole process and didn't rush us or brush us off what so ever!! We will be Future Ford customers for LIFE!!!! Thank you Dustin for all your hard work!! Thank you to his team who all made our experience so great!! We will be recommending Future Ford of Sacramento to our friends and family!
Josh and Sabrina Euerle

Lisa Miller is my service gal at Future Ford in Sacramento and she is amazing!! I brought in my 2015 Eco Boost Mustang for some major work and Lisa was so helpful in taking care of me while my baby was in the shop. My car was finished early then we expected which was perfect timing. I highly recommend her at Future Ford if your looking for someone personal and knowledgeable.

I am very glad that I met good people who do their job excellent. I'm very thankful Sergei and Alex for their great job.

Nice office and staff can't say much about the cars

Brought my friend in to buy a car. Todd Wallace did such a professional job. Found the car my friend and my friend had a excellent experience and loves his 17 fusion. Thanks Todd Wallace

Cedrc Gordon is a very knowledgeable and courteous salesman.

I just want to say that I have had my car for a little over a year now and still love it. Thank you, Lino Arellano for listening to exactly what I wanted and helping me find it. Still as happy as the day I bought it!

Love this place. Always leave here with a new car/ truck..... even when I'm not looking to buy lol!! Great customer service!

Great experience! Nate and the crew were a lot of help! Very happy!!

Made an appointment to have my oil changed a week in advance. Told they don't keep the filters on hand so it's going to take two to two and a half hours. What was the point of making an appointment. Not pleased

I would like to thank Future Ford of Sacramento for the awesome service provided. They are a great team that work together to give the best deal possible. Thank you also to Eric aka Champ for all you did to help.

Dealership is great to pick up a fleet vehicle, but the problem is with the
service center. 16' Ford Taurus with 3500 miles on it. Check engine light, codes show up, but they send the vehicle out with just clearing the codes. According to the paperwork in the 2 days it was there, they spent 2.5 hrs with the car and could not detect the lawn mower sound coming from the car. WOW! 4 miles down the road same check engine light. Not great service and understanding. The Tech was great, but the service center employee was not helpful. I will find a better service center, but sometimes the grass might not be greener. Don't settle for mediocrity!

Every time i go there i wait in the line about 10 mins went there today there is a sign that says wait in car so i wait noone comes t help so o get out of my car and got no help at all we close at 5 today we r very busy iam trying t get my oil change because i have a warranty for that dont want it run out right no help today

Although I didn t purchase a car on the day I met this gentleman Karan, he still had a lot of knowledge as well as good feedback on the car that fits my family well.

Great service and great prices. Tyler and the team at future ford helped me navigate the entire car buying process with ease. This was especially appreciated as I was buying from out of state. No hidden costs or deceptive tricks like I ve experienced with other dealers. If I m ever in the marked for another Ford I ll be in touch with them.

I take my car there for repairs and oil changes because they always do a great job.

Danny Thomas provides excellent customer care and makes sure all needs are met! He is attentive, informative, and all together a fantastic salesman!

I've had a pretty good experience with the service department since buying a new car from them in 2014. On the sales side, I had a good experience when I bought my car - - at least relative to other past experiences elsewhere.

I had a terrible experience with the Roseville location's service department, so I've only been going to the Madison location. It may have been a one off experience, but it was enough to make me drive further to the Sacramento location for whatever I needed.

Recently traded in my car and bought a truck here. Certainly not an experience I'd recommend to someone unprepared to negotiate HARD for 4-5 hours to get a decent price. I cannot say it would be worth going through again to get the same deal.

If you do decide to buy here, be prepared. Don't expect to get the price you need without a LOT of haggling.

My Experience at Future Ford of Sacramento was an EXCELLENT one. Ivan S. worked with me and was great at making sure I understood everything I was doing when I traded in my truck for a newer model. It was my first time buying a car off of a lot and the staff made me feel comfortable and welcome and had no problems what so ever. I will DEFINITELY recommend Future Ford of Sacramento to my friends and family! Thank you for the awesome truck!!

Great service and like the text messaging to keep me up to date on the progress of my service.

Just want to let everyone know about my experiance at future ford of sacramento. First of all i want to thank LINO OUR SALESMEN,For the outstanding service. My family and I hate going to dealerships and for once I can honeslty say it was one or the best car buying experience we have ever had. Very easy going no pressure to buy at all. Super cool guy. Made us laugh throughout the whole process. We got a great deal on our car.
Lino really took care of us we are so happy with our purchase. All my family will definitely come to see Lino at this location. Thanks again Lino.

Brian was a terrific salesperson. He was very patient, knowlegable and easy to work with. The other staff were all very professional and made my purchase very smooth and pleasant. Definitely recommend these folks!

Giovani was a great and knowledgeable salesmen highly recommend him to everyone. Not pushy at all very caring

Brian Deleon best car salesman I ve had the pleasure of working with. Super fast and efficient

Brain Deleon made the process extremely easy and fast. He was able to deliver what I wanted. Great person to work with.

Worst experience ever would not recommend anyone to go here, was threatened to give a good review or they would take my car that I purchased

Came from Santa Rosa , CA looking for a new SUV to fit our family and we met with Annette Williams, Brent Leavitt, and Giovani Lewis. Not only were they respectful,courteous, and knowledgeable , but they were also kind and treated us like family!!! Never were they "PUSHY" ...none of them had us follow them around the lot!! Matter of fact they followed us as we got "car happy" and made sure we understood that our happiness came first! Once we picked the perfect SUV all three of them made sure the paper work process was fast and easy! Mind you we came into the dealership with our family two of whom are 3 and under! The environment alone is very family orientated unlike other places!! If you are in the market for a new car, looking for people to get you the best deal,want to be treated like family and NOT just a possible sale then go see Annette Williams, Brent Leavitt, and Giovani Lewis @ Future ford Sacramento they are the BEST and will do everything to make you happy and treat you and your family as one of their own!! Thank you guys <3

This dealership has always put their best foot forward. Im no stranger to having issues with vehicles, but when it has come to my Ford Focus, this dealership has always come through to meet my satisfaction without question.

JR in service has always been my primary service advisor. And this guy just knows how to handle business. Kudos to the Sacramento Ford dealership and their incredible staff.

Have hit two home runs with car purchases at this location. Pleased with my latest purchase is an understatement. Indeed, I have gone through this process a couple times, and this last one left me with a perfect car at an unbeatable price.

I interacted directly with Rod Collins, Bryce Pratt, and Paul Hornick. Each of the previously mentioned employees took care of me beyond measure in their respective roles. The general manager is Rod Collins, and I have had the pleasure of getting to know him over the years. He's a family man who looks to take care of others. I felt very comfortable and confident with him overseeing the purchasing process. Stop in and say hi to see for yourself.

That said, Bryce was my sales manager; he legitimately assisted me for over a month to help find the exact vehicle I was looking for. He never pressured me, and simply pointed me in the right direction based on what I asked for. He helped exceed my expectations and provide precisely what I was looking for.

Finally, Paul helped complete the sell with me by constantly keeping me involved with any needed information about the vehicle in addition to other pertinent questions. He followed up after the purchase, and has been there for any other questions I have about my new vehicle.

I would recommend coming in with focused intentions and sufficient research on your potential vehicle. These guys will take care of you from there. You will regret it going to another dealership. Im not only Ford loyal, but Future Ford of Sac loyal. FIVE STARS!

I usually don't have good experience with pushy car salesmen, but Brandon Villalobos gave me a great experience buying my new vehicle. I will recommend future ford of Sacramento to anyone looking to purchase a car.

Raj K. was the most professional and helpful employee I have ever met! Thank you for your assistance and I will definitely refer my friends!

Terrible service department! I will never go there again after spending around $15,000 or more with all my vehicles. I can't believe they treated me this way!

My 1st time buying a truck went smoothly and the special offered were amazing. Future Ford Employees were very professional and attentive. I highly recommend Future Ford if Sacramento

Excellent service, shuttle provided, and service rep Lisa just outstanding.

I was very happy with my experience with Robert Orzalli and The Future Ford Company. Robert was proactive in searching for a reliable car for me and was quick to answer questions as they came up. As a first time car buyer, the process was very smooth; Robert makes it easy! I would recommend Him to all my close friends and family. I'm very happy with my experience here ! Thank you so much !

I always dread going to car dealerships but Brian Deleon was honest and made me feel comfortable. I would definitely go back again!

Them have a new cars and old cars.
Excelent customer service

Not a positive experience. The expensive aftermarket warranty the dealership sold me does not cover safety devices such as airbags. a $45 relay is costing me over $350.00 to have repaired. Every time I call the dealership they keep pushing over priced fluid changes. I am not a happy customer.

Was nervous my car was going to cost a lot to fix but Jimmy found out it was still ckvered under an emissions waranty and it was fully covered. My car is a 2006 but has low miles and was covered. Thanks Jimmy!

Helped out today was super fast and easy go see him for a new car thanks giovani Lewis

Andy did a great job for me. But I'm not too happy with my experience at Future Ford. The mechanics got the wrong parts and now I have to wait another week for the correct part to come in. They've been dealing with my car for almost 3 weeks now. Hopefully this part will fix the problem. Because I am very disappointed. But like I said Andy is doing everything he can for me. And I appreciate that. I realize that we were at the mercy of fedex getting the part to get my car fixed. Hopefully we won't have that problem again.

First impressions are very critical for an auto dealership when it comes to the buying experience. Cedric Gordon is top tier. Pleasant, informative and fair. Southern charm goes a long way!!

Great customer service especially the sales man Adrian Dragos he was very nice and really good at showing me all the different models.

Cedric Gordon does an outstanding job at making you feel at home and making the process of buying a Car fun and stress free! Thanks Again Cedric and God Bless!!

Service Manager, Steve Wilson, really took good care of me. In addition to answering all my questions and quickly writing everything up, he noticed there was a new recall notice that I had not received yet and included the repair while I was having a routine service. Saved me a trip!

The service department is outstanding. I brought in my truck for a oil change, service and to address a recall. They completed my services early and had me back on the road. Can't say enough good stuff about the service department. I wouldn't hesitate to refer them to my family as i trust them with all my service needs.

Josh Golden is the best car salesman ever!
He went above and beyond to make sure I bought a extremely good car to my standards. He searched the whole car lot of Future Ford, Future Nissan, and the extra car lot on Taylor rd to give me every possible choice he could.
Josh, Doug, Mike, and the entire Financial team worked hard to give me every deal they could to ensure the lowest price available. If you are worried about buying a new or used car I highly recommend going to Future Ford, they will take your worries and replace them with keys to your new car!

Great experience today! We came in not sure what to buy or lease. We needed to see options for buying versus leasing and needed to see a variety of vehicles. Our salesman Adrian Dragos was outstanding. He is new at Ford but he was very helpful, friendly and professional. He teamed up with his sales manager and was able to provide us with all the information we needed to make our decision. We're extremely happy with our lease and looking forward to driving our CMax Energi! Also, Thanks for the BBQ lunch! That was a nice surprise and much needed while shopping for a car.

I dealt with Gilbert Blanquet very knowledgeable
Friendly and easy going had me laughing like I knew him for years
Won't buy a ford from any other dealership
Worked with my budget
Bought a 2016 f150 supercrew for my wife after out 2012 supercrew was totaled by s drunk we Feel that The ford saved our lives
Very safe truck
Thanks Guys we are totally satisfied

Adrian Dragos was of huge help. Has a lot of knowledge about diesel motors and especially ford trucks... I will definitely go to him when I'm ready to pull the trigger on the new rig!

Brandon was extream lay helpful and knowledgeable in helping me find the right car.

I had a good experience with Future Ford today. Even though I left without a car I feel that they did their very best to help me get into a car. Michael was was very kind and went the extra mile for me. I also Appreciate Kathy for spending the time to listen to my difficult situation. My old car was totaled in an accident and the Insurance only paid off my loan. I heard around Sacramento that Future Ford was the place to go if you lived on a fixed income. They tried to get me a car with 0 down but unfortunately the lenders would not approve my loan. If it is possible for me to come up with $1,200 down, I will come back to Future Ford. I really appreciate them trying to do the impossible for me.

Best buying experience ever! I went through there internet sales department. Alex Panchenko called me right away. Was very professional and got me a great deal over the phone. Other dealerships wouldnt give me a trade in value over the phone but not a problem here! Then when I got to Sac I met up with Doug Moriarty. Very knowledgeable super cool guy. I Highly recommend him when you go there. My finance manager was Shay Higgins. Just like the other two I couldn't be happier with how awesome he was to work with. Last but not least i want to thank everyone who took the time to write a review because if it wasnt for you guys I wouldn't of ran across this place. Im happy to pay it forward!

Your new service Advisor Brian North saved my first impression, as I waited to be recognized, sitting for a solid 6 minutes on an empty service drive. It was 12:15 pm in front of several Advisors on both sides, at their desks. F
As I said however, after I was greeted by Brian, I felt at ease. He assisted me with professionalism and overall care. Thumbs up Brian!

The staff here is amazing!!! Everyone from sales to finance. They are all so professional, kind and do above and beyond to get you into the vehicle YOU want! I was so impressed and blessed to work with these wonderful people!

Got me in and out quickly, great service department.

As always..I received professional customer service and my car was serviced in only a few hours. Another great experience with Futurs Ford of Roseville!

Lino Arellano was awesome .....was great with my elderly father....he made the experience easy and made us feel right at home. He was expeditious in every way. He presented my dad with a few options which made his decision clear and we'll definitely be using Lino and Future Ford. Thank you Lino!!!

Showed me cars outside of my price range even though I told the salesman five times it was not what I was looking for. Found something I enjoyed a bit and they pushed hard for me to buy it. Saw it the next day at severely reduced price. They were trying to make a sale, not a happy customer.

Ilove the people hear. When you come hear see a gentle mane name Jon. He was very helpful and not pushey on saleing you a car. I got my new work truck from hear and I love it.

My 2005 Escape developed an oil leak I brought it in on Thursday and was told I'd have it back the next day. Turned out to be the next Tuesday. I think they were just hoping they could get done that fast. I'm actually glad they took the extra time, it seems they did a good job. Driven about 800 miles since and no leak! Thanks!

Service was immediate and was "spot on." I was advised of any problems, and was given the opportunity to either fix them immediately (some could wait - or to wait on the repairs). I chose to have them fixed immediately. Wait time I was told would be approximately 2 1/2 hours, I was out in less than 2 hours - they even washed my car for me! Talk about service!

They took care of my trucks brake fast and kept me on schedule as I was traveling for work from Michigan.

Kevin helped me out with getting car serviced at Future Ford. This is the same place I bought my vehicle in 2017. He was responsive, understanding, and has a great personality. I will keep on coming back for service, and hope that Kevin will be the service advisor next time as well.

Traded in my daughters 2016 Fiesta for 2019 Escape. great loan very knowledgeable sales person Brian OBrian and great finance person Shey HaggiN, wE WILL BE BACK

Brian Deleon was the best person to work with. I had a great experience working with him.

arrived at 1035 on sunday had 1030 appt with dan. dan was sick ray shorki asst sales manager (very nice man but overworked) sent me to lot to look for f150 he was to busy to help. at 1115 ray got keys to truck i drove it. back in the office he passed me off to a rookie salesmen, did not know trucks. i couldnt get a price for f150 or a value for my trade in 2007 f350 all he wanted to give me was a monthly payment. that salesmen left had another appt, at 1230 new salesmen came and tried to do the monthly payment thing again, plus didnt know about rebates on f150 at 1245 told ray i was leaving and hated the whole day. i wasted 3 hrs driving and 2 plus hrs at the dealership for nothing. ray assured me i would have a great buying experience, it was a horrible what a waste of time doug hopper

I came in to get a car and Alex Panchenko helped me pick out the perfect car. The customer service he provided was excellent and I know where to go when I need another car!

These guys never refunded registration fees like they promised due to out of state sale. Never returned calls on another purchase I wanted to do either. Changed dealer and brand.

Great customer service. I bought my car there and got a great deal. I had a warranty issue and I was a part of the huge focus recall and they were extremely helpful. They fixed everything quick and the work looks great!

Thanks to Jose Soto and Omar Silmi, I had a really great car buying experience at Future Ford of Sacramento. They really made it easy. Also, I'd like to thank Kevin in financing who really helped me to get the best deal possible. I really felt like they all listened and cared about me as a person, and they all helped me to find I was looking for in a car. My daughter and I are very happy. Thank you guys!

Helpful, nice, and they didn t take long to work on my car.

Future Ford Sac is the best place to get a car. They have everything! Go see my buddy Mike Garcia he will get you a great deal and make the whole process smooth and fun.

I had nothing but good service and friendly people helping me at Future Ford. When I drove in with an electrical issue on my used (but new to me) 2016 Escape, I was greeted right away by Don Smith. I had a long story to tell him about working in conjunction with Carmax. He was open to dealing with them direct or having me pay and be reimbursed. He was friendly, attentive, knowledgeable, and genuinely concerned about getting my electrical issue resolved. I didn't have an appointment, but he was able to fit me in that day. He was in constant contact and worked hard to get my SUV back to me same day. They were very busy and he still made time to text me with updates and even call Carmax to arrange payment if need be. He arranged FREE Lyft rides to and from the dealership to my home in Arden Arcade. Everyone I dealt with was top-notch and real pros at what they do. I was especially impressed by my Service Advisor Don Smith. He exceeded all my expectations. He made me feel like I was the only customer he had all day...and he was busy all day with all kinds of customers. He never made me feel like I was asking too many questions or demanding too much of him. He was in constant contact through there text messaging system. Most of all, he got things done...and done well. I will definitely being going back for future service. It actually made me a little bummed we didn't buy are car from there in the first place. The staff at Future Ford is friendly and knowledgeable. That can be hard to find these days. So thank you, Don Smith and Future Ford!

Brian Deleon provided excellent service. Very knowledgeable, and professional. Answered every question we had and made us feel like we were being taken care of. I honestly will work with him and reccomend him to all my friends thanks Brian Deleon. You were a great guy to work with!

The guys in the service department are the greatest!! I recently had an issue with my vehicle, brought it in, the service was completed and was reunited with my vehicle in a very timely manner!! Thanks J.R!!

I am always pleased with the service I receive at Future Ford in Roseville...Jim Z is always very helpful and is a pleasure to deal with.

best experience possible. no hidden stuff, straight forward.

I was really satisfied with the service provided for me and my father. This was our final stop after two other dealerships. A man named Erynn helped us find a car and he really made us feel like we were definitely getting a great deal. Erynn took his time and answered all of our questions. The other dealerships seemed like they were trying just take our money, but here we felt like they actually cared about our needs. I've already recommended this dealership to other friends. Ask for Erynn when you go in.

Internet Manager Brent Leavitt was a true professional. Made my family and I feel like their number one priority from the time we left and even after. Will definitely return to Future Ford of Sacramento

The guys were on top got it done fast. Communication was exellent.

I just had a fantastic experience at Future Ford! I love how everyone there seems to truly enjoy their job! The service was excellent, and super quick - I was done in three hours, and that includes walking the lot, looking at 10 to 15 cars, and test driving one. My sales guy Kelly was so helpful and a really nice guy. Thank you so much for making this a great experience!

Great place to get your ford serviced. Usually can get a plane and on the same day which is really nice. Just got my Ford Mustang service they did a great job

Giovani Lewis was amazing helped me get my new BMW today very happy thanks man go see him for quick and easy deal

Steve was very carrying nice person he honest at service center I took my Ford fusion for oil change he checked and stated that my car has recall basically he took care of me I'm grateful for that thank you.

I came in to look at a new mustang and I was greeted by your salesman Jeff Martinez. He was very courteous and knowledgeable about the product, I felt very comfortable and at ease with his assistance. I would definitely recommend him to family and friends when they're in the market for a vehicle.

Buying a car from you was a good experience all the way around. Thank you.