Furnitureland South, Inc Reviews

Donna Buchanan was Awesome!!! We found exactly what I wanted and I have a wish list started for my next visit.

The ordering process was a great experience and Grace was very helpfull with advice for the best size furniture for our room. Now just looking forward to receiving our order. Will recommend you to our family and friends

Kathryn Blakemore has been excellent in helping us find and order the perfect office furniture. We are looking forward to receiving our office desk, credenza and hutch.

This was our first time to FurnitureLand South. We were beyond impressed with the level of professionalism and class from Donald Beck and the other staff members. Donald went the extra mile for us and we extremely appreciate it. We are going home with gorgeous pieces of furniture for our home in Alaska! We are already planning our next trip in a few months.

Thank you again Donald!

Joshua & Kathleen Savage from Alaska!

Excellent customer service! Thank you Scott for all of your help...especially the speedy process of working through the details of my order.

Donna was an amazing sales consultant! She spent as much time with us as we needed to find and be comfortable with our purchases. She was knowledgeable about the time products and also provided excellent color and design suggestions.

My friend and I travelled in to North Carolina from Florida to update her family room. We worked with Gerald Lewis at Furnitureland South. He was great at building an amazing rapport with us right from the beginning. This was a challenging task with all we brought to the table. Gerald bent over backwards to cater to our every need and helped get the job done beautifully before we had to fly back out of town. We are grateful for this wonderful experience. Thank you, Gerald!

Brandon Owens is a pleasure to work with. He has a great deal of patience. Brandon goes beyond customer service. Thank you Brandon for being so helpful to me and my husband.

Very difficult company to work with when you have questions or a problem. It seems like they are trained NOT to be helpful or forthright with information.

Kim Haire was amazing! Responsive, knowledgeable, professional, and an overall delight to work with. Getting her for our sales rep was a God moment!

Olga provided us with a good buying experience. Friendly manner and product knowledge put anxious buys at ease. Very helpful in deciding colors with the Ekornes line and made the buying experience truly "Stressless".

We were treated very well and professionally by our sales person Karla Smithback. Prices were fair and reasonable.

FLS is amazing!!! And, honestly, it can be very overwhelming. Be sure to get a map on your way in if you haven't been. Initially, we were a little annoyed by the lack of acknowledgement upon our arrival as we had NO idea how to navigate the place... Then we were thrilled when Jackie P & David K found us! They were very easy to work with. They both had a nice way of inserting there expert thoughts as we made furniture decisions-- all the while we never felt pressured! Be sure to find these two very expert and personable.

A very positive shopping experience; Ms. Thorne was knowledgeable, helpful, pleasant, and generous with her time.

Fair, prompt and reasonable.
This is a big company so our expectations for customer issues were low. But Furniture Land South went above and beyond. We had an "issue" which we let them know about it. They responded with surprising speed and made a very fair and reasonable adjustment.

They can add us to the "loyal" customers list.

We visited FLS again after 20 years. It was a great experience in the past and it was even better this time. Our Design consultant - Keri Anderson at FLS, was super awesome in helping us make our selections based on our requirements and style to match our existing furniture and our home. She was extremely responsive and very informative of each product line FLS carries. Also, based on the pictures and room dimensions we sent to her, Keri personalized each product to fit each room with several visual layouts.
Keri reserved her time just for us during our visit to FLS. Because of Keri, we felt very confident about our purchase at FLS, its products and post purchase product protection, etc.

I absolutely love taking my clients to Furnitureland South! It is the only way to shop!
Every style, shape and scale of furniture l under 1roof.

My Furnitureland South assistant Brittany is absolutely wonderful.

Thank you Furnitureland South for helping me making my clients happy!

Fabulous! Bill Cox is the best and most informed salesman. Thank you so much for your assistance Bill!

They took great care of us! We got excellent service from Jay and Rachael!

We have been so kindly and genuinely greeted and helped by everyone we have worked with. We found wonderful barn house furniture even in the midst of beautiful high end urban styles. The pricing has been very reasonable. I will recommend and return to Furnitureland South.

Our designer was wonderful and spent the entire day with us until we had everything we had hoped for

We visited twice and both times the experience was great. Our first trip to was to browse and take it all in. The second trip was to make our selection. Not at any time did we feel pressured. Staff was friendly and very helpful with manufacturing information as well as style and design. Wear good shoes because there are lots of rooms to visit. They have a nice campus with a Subway and Starbucks. Our associate was Shelby and she was nothing but helpful.

I had a wonderful experienc at Furnitureland South. I found and purchased my couch within 2 days of finding. My sales person made it very easy to purchase. My only stumbling block is when I returned the next day my person wasn't there. The others acted like they didn't know what to or wanted to help, given there were at least 4 people in the lobby. This was at the outlet! One guy finally approached and said, "it's doesn't matter if it's Linda, Tom or Sue, you just want to buy a couch. I said, "no, I don't work like that!" That was one sales strategy I was surprised to hear in Furnitureland South. Finally, one salesperson in the elevator asked had we been helped. She remember me from the previous night and advised that my salesperson had a team member who could assist. Jacqueline helped and did not try to still the same from Emily. Who wrapped it up and put a bow on it! Now, I'm waiting on a call from delivery! Hopefully, my experience will go just as well with them. I'm so excited to see my couch in it'a new home. It's been 16 years since I've had a new one!

Cierra Toland was amazing as she understood our needs and could easily find the merchandise in this gigantic furniture store. It was an amazing experience and we look forward to our delivery!

I had some scratches on my furniture from the manufacturer. I had worked with Diane Eppley to resolve the issue. She was very helpful and her timely feedback was outstanding. I highly recommend her if you a looking to resolve you problem in a timely, professional manner and fair manner.

Amazing choice,if you can't find what you want here,it probably doesn't exist!
Thanks to Matt, our sales consultant, for making it all go smoothly.

I contacted Furnitureland South on July 15,2020 because I want to purchase a sleeper sofa. I sent photographs of my home/room so the designer could get an idea of my style and colors. Fabric swatches were sent to me. My last correspondence with the designer I was working with was on July 23, 2020 in which she indicated she would research different lines for my space requirements. I never heard back from her. So, on August 11, 2020 I called the sales department asking for someone who might follow through with me. I was told another designer would call me to get the ball rolling again. It has been 4 days and I have yet to have anyone contact me. Their customer service for clients who depend on telephone sales (I live in NYS) is very unprofessional and lacking. I will take my business elsewhere as they obviously do not care about it.

UPDATE 9/8/20: Subsequent to my unfavorable review, I was contacted by Matt to see if he could be of assistance and apologized for the lack of service from the prior salesperson. Matt was responsive, efficient, knowledgeable and professional. His follow up made me feel like a valued customer and I am happy to report that I placed an order today for a sleeper sofa.

I've been shopping with Furnitureland South since 1998. Their designers are great to work with and the service and delivery are excellent. I highly recommend them.

Wonderful selection with courteous people to assist! No pressure! Excellent prices! I have been there twice and was equally pleased each time! My taste is mid-century modern and there was plenty of selection. Highly recommend!

They went out of their way to expedite shipping for a meaningful experience for my family!

We worked with Cindy Smith. She was patient and helpful. We wanted to go home and measure for our new dining room. She contacted us a few days later and was so kind and not pushy at all.

We have ordered our furniture and are anxiously awaiting its arrival in a couple of months!

Nice choices. Rose was terrific!!!! The prices were not what we were expecting for the buildup. The outlet was very good, but still very high. Quality was definitely there and we bought a lovely lester sectional and area rug

Attentive . Knowledgeable . Plenty of of choices of all styles of furniture . No need to go anywhere else . Whatever your needs Furniture land South has it .

The design representatives at FLS are always knowledgeable and helpful. They make the experience of choosing new furnishings easier.

Such a fun place! I have only shopped in the outlet, which has amazing quality pieces for the budget-conscious and extremely helpful staff.

A friend of mine recommended Missy Caulk at Furnitureland, South and I have been very pleased with her work. She s always cheerful and accommodating. I ordered quite a few pieces for a new home in Florida and most of everything I purchased was just as I thought it would be. Two small issues are being taken care of at this posting. Their customer service is top notch. If you do your research and window shopping you can save a bundle! Go for it people!!

Salesperson was very friendly, knowledgeable & helpful. Everything you want.

Fantastic experience, great selection and Dawn our designer has been a pleasure to work with on multiple occasions.

We bought a bedroom set, Couch and loveseat in june of 2016. We saw the bedroom set in the outlet store but it was sold. Our sales lady said she was able to get the bedroom set for the same price. (Should've been a red flag since it came from the outlet but we were excited) We get the phone call to pay for the order for delivery, but it was just the couch and loveseat. Well come to find out our bedroom set was on backordrr until October of 2016. We decided to stay with it since we couldn't move into our house until September. We call back in august to add the delivery date and it was put on back order until November. Not once were we ever informed it was on backorder. Not even when we ordered it. So delivery day comes for the bedroom set and we are missing the chest. Come to find out they never ordered the chest. The customer service was horrible throughout this whole process. They always called the wrong number (aka our parents) even though we have given our number multiple times. We were also supposed to receive a Wells Fargo rebate. We call last week staying we have not received it. The sales lady called of course the wrong number again and says sorry there is no rebate anymore. This was one of the worst customer service experience we have never had. We will never refer anyone here.

If you are planning on shopping at Furnitureland, ask for Mary Beth Husky. She is amazing! Her customer service is outstanding! It s hard to navigate through all of the choices that Furnitureland offers, but she takes the time to guide her clients to all of the right places. She takes your budget into consideration and helps you find the perfect pieces that will make you happy with the look and price of the furniture you bring into your home.

Everyone at Furnitureland South is professional, knowledgeable, and courteous. I had made an appointment with Jolean (an amazing designer), and she set aside 2 days for us to select several rooms of furniture. She was prepared and organized, and very in tune with my likes and the style I was seeking for our new 200 year old home. I can t wait to see the finished project!

We were very pleased with our experience. Our designer was excellent and helpful. This was our second visit and brought a friend with us who also came away with a positive experience

The representative (Brandon Owen) was very professional, helpful and patient.

Ordered 2 bed sets in Nov 2019. The estimated delivery time was mentioned as 4-6 weeks. After 6 weeks I happened to know that one of the item is not ready and it will take another 6 weeks to deliver. I patiently waited and items got delivered after 12 weeks. While delivery the technicians realized that the part required to fit the mirror over the dresser was not with them. After repeated follow ups they shipped the part to my home and assigned the task to a furniture repair third party. I took off from work to be present when the furniture repair person was scheduled to come. He came in but didn t have enough tools to do the task. Later another appointment was scheduled. Today I got it done.
Precisely took 4 months for a furniture installation. This is my worst furniture purchase in my lifetime.

Ray Haire was helpful, professional and thoughtful from beginning - recommending the Grandover - to the completion of a very successful buying trip!

This was our second purchase experience with Furnitureland - was as great as our first - Helen Suits was very responsive and extremely helpful, once again!

Nichole has been fantastic. She researched my furniture and delivered what I wanted.

Great experience! Great service! Professional staff who were invaluable! Thank you so much.

Everything was great except the delivery. It takes so long.

HE bought furniture here 3 different times because they have a grest staff and yhe prices are good

Great decorations! Tanked even installed the lovely fish tank inside!

Great furniture at great price and their delivery service was excellent

I must say all of the people I interacted with at Furnitureland were just outstanding. From sales (Gerald) to everyone who helped pack and load (particularly Preston and Conner ) were extremely helpful and nice to deal with. Gerald in particular didn t only sell me the furniture that we needed (helping find the right pieces) but got involved in even helping to load the items to our truck, way beyond his job duties and even our expectations. It s rare you find a salesman who actually cares about his/her client beyond the sale. Seek him out, he is a TOP guy who is honest, courteous and more than anything else a really good person.

My sales person, Anne Harris, was excellent to work with. She answered all of my questions and gave me good advise.

Fantastic experience from the shopping to the customer service to the delivery. Thank you!

Super helpful and very reasonable prices for the quality of product sold.

Mary Beth was a great sales person she walked me through the entire store and process with a great attitude keep her around

We returned to Furnitureland South to replace furniture from our flooded home. Cindy Smith was instrumental in showing us only what we were interested in. We highly recommend her.

Becky is a absolute pleasure to work with! It s not an easy task to buy furniture over the internet during these unprecedented times. Love these folks!

Sharmayne was excellent and very easy to work with. Can t say enough about her....She was wonderful and very delightful.

We had the worst experience with Furnitureland South.

We bought a Furniture that damaged within 2 months of purchase. The Salesman made us buy the warranty and it does not work.
We Asked for a generous help to get cover teh damage but Furniture Land South Manager who was very inconsiderate raiswd Her hands and so did the warranty people.

It hurts to the point that A business with such reputation would provide so cheap customer service and the Manage has no respect or reputation for self.

If Any higher authority from Furnitureland South reads this please do not hurt people s feelings. We come to buy something from you that brings joy and happiness to our house.

Please don t be unfair

Linda Clodfelter was a joy to work with
Great knowledge of product and a great sales presence

Furnitureland South makes the furniture buying process enjoyable. I will recommend them till the day I die.

Tracey was responsive and friendly - she made great recommendations - she is great!!

Christy Parker was so helpful and polite. I had a wonderful experience working with her to find what I was looking for and her professionalism was topnotch. Great service is always rewarded with more sales. Keep up the good work.

Anne Harris was my contact and provided pricing very quickly. I placed an order with her. The process went very well and was easy.

Loved working with Meg! She was so so helpful. She took my vision and specifications to a area that fit us perfectly. Wesley Hall was the sofa and love seat I choose and their representative, Jerry was great. We have always been very pleased shopping with furniture land south. Employees like Meg truly make it a great experience . Thank you

I started my search for an entertainment center with curio cabinets by online chat with Hunter. He was very helpful searching for just what I wanted. He found the right style and color wood, and I simply placed the order! I had dreaded walking the huge expanse of the store, and I didn't have to! Now just have to wait for it to come in.

This is my first experience at furnitureland south. As soon as we walked in we were greeted by a sales person (Astria). She stayed with us through the whole store. She was friendly and pleasant. Showed us around so we would not get lost. There is a massive selection at this store. Without assistance we would never have found our way around. Even though I did not find what I was looking for she did not try to talk me into buying something Judy for the sale. I did end up buying a different item then what I was originally looking for. Over all a very nice experience.

We had an excellent experience at Furnitureland South Our personal assistant, Jason Campbell was extremely helpful! He was very knowledgeable and had great suggestions. He listened attentively and fully understood exactly what we were looking for. He never rushed us, even when it was 2 hours after closing and we were still making final decisions. The selection was amazing. They have absolutely every style you could want. Having Jason to help us navigate the gigantic store was a blessing. Furnitureland South is the only place to go for furniture in NC.

We came to Furnitureland South in search of new furniture after Hurricane Florence rained in our house for days. We hadn't planned on having to buy new furniture at this point in our lives and weren't excited about shopping. We were fortunate to meet Tanya Barnes when we walked into the store. She spent hours with us and was extremely resourceful and patient. We're looking forward to the arrival of our new furniture and are very appreciative of Tanya's professionalism and expertise.

Great quality, service and pricing. Grace is awesome!

Brilliant ! Paige was with me at every step and helped me in making decisions and knew everything in the store !! Amazing ..
THANK YOU for your patience and assistance.

Huge store, organized in sensible sections so you can go directly to what you are looking for. Lots of choices! Salespeople allow you all the time you need to browse on your own without bugging you, but are then available when you have questions or are ready to purchase.

Kate Joy is a superstar- she came totally prepared for the visit. She knew her furniture lines very well, I was able to make decisions, get a quote and finalize my order very efficiently. She was able to describe the differences in my potential choices to help guide my decision.

The only downside of my visit was I was surprised the people at the information desk did NOT wear masks and there were a number of other people there without masks. NC is continuing to break records for pts hospitalized with COVID 19- we need everyone s help to reduce its spread.

I experienced great customer service from Donald. He was knowledgeable , courteous, and prompt in returning my phone calls. I did shop around and feels that I was given a good price on my purchase. I haven't received my order yet but I hope that delivery will go as well the purchasing process did.

Michelle Taylor our design consultant was knowledgeable and helpful in assisting us to create our space. My only disappointment was Furnitureland is lacking in a variety of living room tables so much so We could not find any to go with our new living room that we liked. We purchased a custom couch 2 chairs and a beautiful rug.

Buying new furniture can be a stressful experience. Furnitureland South eliminated the stress by providing a knowledgeable consultant to guide us through the process .There was no pressure to rush into a decision that we might later regret. Choices were many and the prices of each piece were displayed. In a short time we made our decisions and were on our way home having purchased everything on our wish list.

Furniture Land South is the only place to call when you need furniture! Anything you see in ads or TV...Call FLS first!!! The couch I bought was on Wayfair and other sites. I got it for $600-$1000 less than all the other sites just by calling FLS and giving them the details. It's totally worth the phone call!

I recommend FurnitureLand South to everyone looking for quality and stylish furniture at a great price. The staff is friendly, knowledgeable and truly helpful to help you find that perfect piece of furniture. A big shoutout to Nicole Blakley. She has been just amazing. I would definitely work with her in the future.

This place is amazing. Couldn't have afforded to buy the same quality furniture anywhere else

After months of searching for furniture I finally found Rose at Funitirland South. So glad i.dif.. saved me searching months more.
I found the best prices under 1 gigantic roof.

Omar and Ahmed were attentive, responsive and knowledgeable. A pleasure to work with.

So happy with our experience and mattress purchase.

We met with our design consultant and were amazed at how well and quickly she took us through the process of choosing pieces for our new home. We thought it would be a much longer process. Grace W. is amazing!

Such a large furniture store than if you don't go in with an idea of what you are looking for you should give yourself plenty of time to look around...it is practically an amusement park of furniture. Although I did have a bit of trouble finding someone to assist me once I made my choice, once I had someone helping me they were amazing. I highly recommend visiting. If you have mobility issues they do have elevators. I'm in a wheelchair and some of the floors were tricky but doable (sometimes with assistance)

Great customer service, Mari helped us find exactly what we were looking for in the clearance center. Would highly recommend.

It was a pleasant experience on account of plenty of inventory to choose from, helpful staff (Brittany Morris), and on-time, courteous delivery.

The place is amazing! Elizabeth was superb, as usual!

After being so completely satisfied with our experience furnishing a new home 7 years ago, we went back to Furnitureland South to furnish a new room plus when we move. We met with Ashleigh Neitzel who could not have been more helpful, professional, honest, and insightful. We ran into one or two problems with a manufacturer but Ashleigh persevered and everything has now been ordered. Makes furniture shopping fun not a hassle.