I went there and Jurmaine helped us. The service was excellent, he was well knowledged on the product and me and my wife were both well taken care of. I will be for sure referring friends and family here.
Don t come here for scams. They are horrible people. They have thousands of ways to trick you to pay more. You just never know when you actually do the math. You cannot count on their words because it s always more on the papers. They offer some packages....don t buy!
I can definitely say my experience here was enjoyable with a very lively environment, I am very satisfied with the professionalism they provided from the front of the door to the desk and till the end till I drove off in my brand new Kia Optima. Nathaniel was my sales person and he provided excellent and truthful service. When ever I return to upgrade or purchase a new vehicle he is the salesperson I prefer and also advise for anyone purchasing at Fredy Kia to stop by and give him a visit!
Patrick Rowe at the used car dealership was friendly. He helped us from start to finish. I would recommend this salesman if you are in the market for a vehicle!!!
I asked for a car published in CarGurus and they confirmed that if they had it, after driving for more than an hour, they lied to me, I do not want to know anything about this car dealer
I saw the car I wanted. It was a nice little car. I was told the taxes, license and registration was a certain dollar amount. When I found out what the true cost was I tried to negotiate the dollar amount they told me it was. Because, I knew they were charging me twice in what the actual cost of the taxes and license. I was told the price is set. I assumed that they really was not trying to sell that car and didnt expect me to do my homework. I wont be going back!
I have purchased several vehicles from Jesse Banda, who works at Fredy Kia.
I have always been greeted by Jesse Banda who made us feel comfortable every time I have purchased a vehicle and he showed us around and guided us through the available cars.
I must say that his the best person to purchase vehicles from, his very honest and has been my best car shopping experience. Jesse Banda has always been very informative and has always answered our questions patiently. I have referred several friends to him and they loved their experience as well. Go see Jesse Banda at Fredy Kia!!!
Tristan Cole was my salesperson and he Got what I needed in my budget which was fair and was really a big help to make sure I find a suitable car
Do not recommend this dealership. Worst experience ever. Very nice to sell you a vehicle, once you sign . it all changes. Nobody cares. Will not return calls instead of getting a manager they give you a sells person to deal with you.finally got a manager said he would call me back in 15 minutes never called me back. So that s why employees don t care. Managers are bad example. Bottom line is stay away from fredy Kia.
My very first visit was rocky, but I talked my wife into giving them another chance. And they hit it out of the park! Since my first visit, my wife and I have purchased two brand new cars. I hear a lot of dealerships talk about family.... This dealership is truly a family dealership. Now all family is not perfect, but at the end of the day......Family has your back... So check this family out and become a part of it...You will not be sorry..... And it has hands down the best service department in the Houston area!
OUTSTANDING SERVICE
MY HUSBAND AND I WENT TO FREDY KIA TO SHOP AROUND FOR A VEHICLE FOR MYSELF, AND MR. RANDY JACKSON APPROACHED US GREAT SMILE, VERY INFORMATIVE, MADE OUR EXPERIENCE NOT SO STRESSFUL, AND We DROVE OFF WITH A 2016 CRYSLER 200, FOR AN UNBELIEVABLE PRICE, HAPPY DOESN'T EVEN COMPARE TO MY FACE EXPRESSION WHEN YOU SEE ME DRIVING MY NEW RELIABLE CAR...
Thank you Randy Jackson and the wonderful team of FREDY KIA.
Also the accountant from Kia so sorry his name slipped my mind.. was AMAZING WITH ALL HIS PERFECTION IN EXPLAINING AND GOING OVER EVERY DETAIL DOT AND COMA, MADE US WALK OUT VERY SURE OF OUR PURCHASE
THANK YOU,. GABRIELA TELLEZ
Bro if you need a car THIS!!! Is the first place you should go..... Meet a guy there goes by hunter and explain to him my situation and I will be walking out with my car this Thursday.... They also have specials for new car buyers..... Definitely should go check them out
I went in today after visiting 6 dealerships. I told the guy that I wanted to look at fortes. I was told I had to run my credit before I could even test drive. Ok. Fine. After he left the 3rd time to help someone else I got a little annoyed and asked how long until the appraisal on my truck would be done .... 5 min he said. Ok. My phone was dying so I walked to the truck that had not moved and charged my phone after 15 min I go back in and am told I am approved for the car I want. Well sorta a 2017 when I wanted a 2016 (that no one could find but was in inventory) great ok how much can you give me on my truck. " it all depends" is the answer I got. Ummmm no. So now I'm angry since someone comes and grabs him to go PUT GAS IN SOMEONE'S ELSE CAR while he is trying to help me. So what that says to me is 1.because I need special financing I'm not important and 2. I don't need to earn your business. I had to demand my keys to my truck and I left. I am highly disappointed in kia and they are a great car. But I won't be back to this dealerships. Such a shame.
If you want to be scammed, lied to,treated terribly and your time completely wasted this is definitely the place to be. Mariah, Mike,(the so called owner) David and the finance guy Mike are the most incompetent, inconsiderate pieces of human flesh I've ever met in my life. I don't understand how they can live with themselves ... If you have never believed a review and decided to go take your chances, I suggest you rethink your decision and never visit 11711 used car section of this dealership
Great vibes, great energy, and Rick Keeler is very helpful and will get you into a car no problems. I highly recommend this place to anyone!!!
Was in need of a vehicle, came in and talk to Patrick Row greeted me and sat me down and told me not to worry. I m thankful that I meet him thankx to him I have a new ride
Great experience showed me a lot & helped so much got exactly what I was looking for & treated like family
worst experience ever do not buy a car here im serious
Lamar Dorsey was extremely helpfull with my new car purchase!! Stayed with me throughout the entire process. Even when I was back and forth, no pressure. Just waited until I was completely comfortable with my decision. Very professional! Sending my daughter to him for her car purchase.
Great customer service! New staff since the last time I came in a couple of months ago. They listened to what I wanted and wasn't just trying to sell me a car, got in exactly what I wanted for a reasonable price. Go to Royal he's really awesome with working deals for you!
I had a great experience and got a great deal...ask for Bill Little he's a miracle worker....Awesome guy!!!
David davila
Very good customers service
Polite
Respectful
Good job
Thank u
Worst dealership. Told me to come to dealership for test drive. Then said manager is buying the Kia stinger for his daughter and can t let me test drive. Not customer friendly. Lied about how other dealer quote added other bonuses to reduce price. Did not listen to what I was saying. Could have just told me they didn t wanna sell the car. Sam Smith was the sales rep that I dealt with.
They got the job done even when I thought it couldn't be done. Thanks Fredy Kia!!!
A nice friendly staff doing business was great bought a car thanks for the hard work
I went in with the intentions on purchasing a used vehicle and ended up leaving with a 2019 and was so shocked that my salesperson (AK) provided me with so much knowledge as to why it was better to get a new vs an old. AK, his manager (don't remember his name), Gill, and Rodney were the perfect display of amazing customer service. They all made my process very pleasing and easy going and to top it all off I was NOT there all day, 4 hours top. I would recommend anyone to purchase from Fredy Kia.
A guy named jerre Garrett helped me get into a new car this past weekend and my the whole experience easy for me. Was very polite and it seemed like he really wanted to get me into a car and did everything to accomplish just that.
Made an appointment with the service department to get some work done on my wife s car. Once I got there I watched several employee s just have conversations amongst themselves and not even acknowledge our presence. After about 10 minutes someone finally came to greet us. The gentleman was in a VERY unpleasant mood and acted like it was an inconvenience we were there. Once I confirmed my appointment I was handed a COVID sheet and told to call a phone number to let them know I was there. Of course no one answered the number I was to call. Needless to say I promptly put the vehicle in reverse and put this sad dealership in the rear view mirror.
That place had a lot of inventory their Stingers was starting at 40 to $50,000 so no good deals on Stingers there and plus the black salesman just looked at me and the white guy I guess he was really not that much of help either the price is advertised on the Internet or definitely wrong their Stingers are going for $40,000 and $50,000 not no $32,000 hell I didn't even get to test drive no car .and I didn't feel like a friendly atmosphere dealership welcome your business . I really miss the David McDavid Kia dealership that was an awesome dealership I bought my first Kia Sophia there 1995 people now a days are just so rude They dont give a s*** about anybody. those good customer service days are over welcome to the new way and sales people you have to deal with
Edgar was a great guy and help up get approved for a nice SUV to fit my family , I truly recommend them. If u go into this location talk to edgar he gone take care of you tell him devonte sent you lol
Freddy Kia is the worst dealership ever.
I called to check on a specific car, schedule an appointment to test drive and discuss details, called sales person 20 minutes before to confirm and when I get to the dealership I was told the car was sold that morning. Pretty unethical way to make me drive 20 miles and try to sell me a different car.
Stay away from Fredy KIA.
What they did might not be illegal but extremely unprofessional.
Seems like that is the name of the game. Management did not care.
I recently visited fredy kia. The young man that helped me was very polite, helpful, an really knew what he was doing. I'd recommend friends to come here. Thank u fredy kia and again thank mr jurmaine for the wonderful help.
Went to this place a couple of times. Big mistake. The first time, they said I had to make an appointment for a maintenance, which I had coupons for. Second time (making an appointment) they said that they don t take coupons because they have to wait a few months for the check to come in . Then I drove half an hour to the Baytown dealership to turn in my coupon for maintenance, and the total cost with/without a coupon book is $34.50. So I paid nearly $1,000 from KIA for a coupon book for maintenance service that is good for four years, drove to Baytown for service, all for them to save $35. Congratulations KIA Gulf Freeway dealership, after today you ve lost me as a customer forever.
I purchased a Kia optima 2018 from Mr Nile he was amazing ,he went above and beyond to make sure we were satisfied. Considering I don't have the best of credit he worked his magic. If your looking to buy a car I highly recommend them...
I was really put off by the sales manager's aggressive tactics - he was very argumentative and at times combative. Even after he later agreed to our price, I determined that I would never buy a car from him. I am glad that we didn't - we got a much better deal on a car at another dealership and were treated much more respectfully.
Worse place ever to buy a vehicle, the good reviews are posted by the employees that work there. If you have any questions or problems with your vehicle they will never call you back or resolve the problems.
My salesperson, Bill Little, was amazing! I came in expecting an older used car and left with a brand new one! He guaranteed that he would be able to help me find something that I'd like and not leave empty handed and he definitely got the job done. The other staff there were all friendly as well. Thank you!
Joseph Lacy was on the job from the moment he greeted us on the lot. He was kind, courteous, and very friendly. We did not feel pressured or rushed to make a decision. He answered all of our questions with integrity and honesty. We enjoyed our experience and we thank Joseph Lacy and Kia for a pleasant car buying experience.
The body shop/ maintenance shop has the worst coustomer service. You would be lucky if they even answer your phone call. My vehicle came out worse than when i took it in. Couldnt get the maintenance manger to even return a phone call. My vehicle was there for two months and they picked up the phone and called me once. Said my truck woukd be ready on a Friday and when I called Friday no one answered, didnt talk to any one until monday after at least 20 phone calls. They bad mouthed my insurance company, saying they were the worse insurance, yet they are the prefered dealer of my insurance and the manager has a advertisement sign of my insurance in his office.
The worst coustomer service I have ever recieved in my life, Period.
Thanks a lot Tom!
I had awesome experience with buying my 1st car for myself ! Got the car i wanted with no hassles Very great customer service !
Excellent Customer Service
Real down to earth people, all the sales persons were helpful. Thanks for all you guys help Le, Willie, Marco and the rest of the staff
Just another sleezy car lot. Seen a car online. Called and verified the price but was several thousand higher when I drove there. Big waste of time. Stick with a more reputable dealer.
Front desk service dept personnel is great but mechanic experience not too good. Oil changed and tires rotated which I paid for and got free oil change . However my psi on my tires was all off . 28,31,41 43.. I don't see how they say they checked it and car clearly shows when turned on how much psi each tire has .. not happy at all with this visit.
Tried unsuccessfully for the second time to get service here. Tech was rude and didn't want to give me an appointment when I said it was a recall. Told me no weekends and it would take 3 hours. Went to Archer Kia with no issues and done in 45 minutes. Don't waste your time to be treated badly. Worth driving to Archer.
Horrible they messed up on my loan and the sales rep that was helping me was horrible!!
First time I ever had with a dealership that wasn't honest up front, they told me they can get a car to test drive and they failed to even keep that promise. It's not like I was wanting to test drive a K900 all I wanted to test drive was a Kia Sportage. Don't let them catfish like they did me.
Had some issues but the managers stepped in and handled the situation very professionally. Thank you for caring about your customers.
Don t buy from here. They want to get you into a vehicle that s bound to break down the minute you get it home.. they ll have you put a down payment higher than what the vehicle is actually worth. They tried puttin me into a truck that they just bought at an auction. Most of their used vehicles smell like cigarette smoke and look like they ve all been broken into or destroyed from previous owners. This place is a SCAM! ZERO STARS!!!!!
The service that I received when I went to purchase my new vehicle was amazing. If you ever stumble into this location please make sure you ask for Jurmaine, he will make sure that your taken care of! :)
Steve, Reggie,and Mike was so very helpful in every aspect of my buying experience. These three worked with us to get the best rates and monthly payments. Bought two trucks from them in a package deal. One of the best vehicle buying experiences I have ever encountered. Would highly recommend fredy Kia to anyone buying a used or new vehicle.
Great service!!! My brother bought a used car there and beoke down in two months soooo...... Yea.
Shout out to David Beltran, thanks for helping me out in a time of need!!!! 5 stars!!!
The experience was incredible since the moment I walked in. Everybody was helpful and super nice. Got an 2015 Optima and very pleased with it. Thank you all for your service and will certainly return for my next vehicle! I will spread the word and recommend you all to my family and friends.
Love this place. I got a new truck off of my credit and my down payment was low. Patrick was awesome and got us into new truck that we needed that night so my husband can go back to work. Thank you guys !!!! PATRICK !!!!!!
Came in for a state inspection. Listened to 2 employees argue loudly near the customer waiting area and there were some cuss words in there. Car was state inspected quickly and for a good price! Update: they called and were very apologetic about the behavior I overheard. I definitely appreciated the phone call. Still plan on taking my car to them when needed.
My appointment was not put in 2 twice
I was quoted a price of $229, 3 times by 3 different people
One of the issues that were supposed to be fixed was not. No one followed up with me to tell why the issue was not fixed. I ended up going home and reading my car manual to figure out why it was not Fixable
After 3 days of waiting for the service manager not reaching back out to me when I had left a message for him I ended up putting a request online before finally getting a call back from him. Took ME the customer reaching out twice.
When I talked to Ed Allison (Service Manager) he apologized for the misunderstanding and told me that the service was always $229 and the roters were separate pricing. Although he was nice I don t believe he handled the situation the best he could. (Leaving the customer happy and satisfied) Instead he told me the 3rd guy who quoted me was new. He didn t speak on the first 2 people who quoted me the same price.
I am a single mom who knows nothing about cars. I trusted my dealership to take care of me and instead was miss lead and ended up paying a whopping $364.59 I was getting a Break and roter service done When I was called and informed the roters were Now not included and were $108 apiece. I could only afford to get one replaced and they Refurbished the other one the best they could.
As a manager I would have took full responsibility for 3 of my employees quoting a customer wrong & the appointment not put in twice. 2. They did not explain in detail about what the service actually included. 3. He says sorry but I feel like I should have not been responsible for the not only the $108 for my one roter I was able to afford but I would have replaced the second one free of charge. Lesson learned. You make a mistake ITS OK. Just fix it. $216 is not worth a bad review and an unsatisfied customer? BUT oh well the money is spent and now here I am having to write a review and will sadly never return to this dealership because of the way Ed Allison and his employees treated me.
Crystal G.
Got a great deal from Leslie! Ask for her by name, you won't be disappointed!!
Everyone was so friendly when I brought my car from there 2 weeks ago
Only reason I showed up is because they offered to beat a quote that I have from another dealer on an identical car. They not only did not beat the quote, they gave me a quote higher than MSRP... wasted an hour of my time.
Attached is the quote I left with as proof. You're probably better off just skipping this dealer and hitting the next one up down the road.
Very friendly staff and great help from Johnny Johnson Jr. I recommend this dealership! Awesome experience
My peoples in the service department are the BEST!! VERY COURTEOUS,POLITE, and fast. Complete brake job and oil service in under 2hrs.
Bought a 2015 Optima from Zack at Fredy Kia. Wonderful experiece. 6 weeks after I took delivery, one of my other vehicles was totaled in an accident. Went back and saw Zack again, and bought another 2015 Optima. So yes, you could say I would use them again .
Good service but horrible with any updates on your car. I've been sitting here for any updates on what is causing my check engine light and I keep seeing people after the next get theirs. They need to work on customer service better.
This place was aweful. Sales vulture crabs. Not very COVID clean. The experience turned us away from Kia, ended up w a Honda for my daughter, that cost more. Wouldn't recommend unless you get a crary good deal. Just bring your own pen and sanitizer.
I went in walking and left out rolling ! Johnathan and David were so patient and understanding knowing my situation and they both put their best foot forward thanks guys see y all soon !
I came in here hoping to be approved for something and expected something sad and old. I am leaving with a Kia Soul with less than 90,000 miles and it s exactly what I was hoping for. Thank you so much Sam Smith for being patient with an indecisive 19 year old. I will definitely come here if I need an upgrade in the future! I would give more than 5 stars if it was possible!
Karla was a huge help, she worked with me and made it happen. I will be purchasing all of my cars from Karla. Also she is knowledgeable about more than just cars she also helped me when no one else would give me a chance. I appreciate Karla and the time she took to get my deal done. Go to Karla if you need a car.
I had previously given this place a 5-star rating. Allow me to correct my error in light of several issues that have recently come to light. The moral of the story: If it seems to be too good to be true, it probably is.
I purchased a 2015 Kia Optima in 2017 from Fredy Kia, on the premise that the car had been a floor model. I was given a "great price" on a car that only had 4000 miles on it. A month and a half ago, I went to trade the car in for a bigger, stronger vehicle ahead of a move to a snowy climate. Much to my surprise, I found out from the other dealer that the car had been in an accident while it still belonged to Kia. This information was never disclosed to me. Holy negative equity.
I had to stick with the car, because of the negative equity associated with the loss in value as a result of that accident. A week later, I took it in for routine maintenance. The tire pressure light was on, but it was time for a tire rotation so I figured they would check it out. Sure enough, when I left the light was off.
The next morning, the light was back on. I was confused, and looked through the paperwork to make sure they had done the rotation. The mechanic had written in red TIRE NEEDS REPLACING - WIRE SHOWING but had failed to mention it in our exit 'meeting'. I took the car to a tire shop and was horrified to discover that there were indeed wires showing all the way around the tire. (SEE PHOTO)
I finally figured out how to get out from under the crazy negative equity and I bought a Subaru Crosstrek. While finishing up in finance, it was shared with me that when Kia submitted the financing paperwork, they switched my VIN number with someone else's. I had been driving a car for over a year that wasn't even registered in my name.
JUST DON'T DO IT. DON'T. I am looking for any legal recourse I can find, and in the meantime I must advise you to turn around and shop elsewhere.
Friendly service Gabriela took excellent care of me and my family!
Lamar was very helpful and understanding. I got my forte! Thanks
This place has some of the best specials for the end of the year that I've ever seen in my life we actually drove in from Louisiana to get a car here. The staff was very knowledgeable and took great care of us thanks Brooke.
I REPEAT DO NOT BUY A VEHICLE HERE...WILLIE IS A HORRIBLE MANAGER AND TELLS YOU THINGS HE IS GOING TO DO BUT DOESNT...It HAS BEEN AN ONGOING ISSUE...HE LIES AND SAYS HE DIDNT EVEN KNOW ABOUT THE ISSUE...THEN HE WILL YURN AROUND AND SAY YOUR THE LIAR..EVEN WHEM YOU HAVE PROOF...IT WILL BE THE BIGGEST MISTAKE OF YOUR LIFE...Do not go buy a vehicle here...I bought a pre-owned vehicle they gave me the car with no service done...I took it back they kept my car for two weeks...they did give me a loaner car...my door is still NOT fixed ...i called several times and no returned calls..i even asked to speak to Fredy ...This is my worst car buying experience....My saleman was amazing to bad hes not there anymore..
I had a great experience the minute I stepped out of the car. Tommy Lee is a great sales person and very patient.
Very unprofessional, new managers every week, terrible used car lot, and they purposely try to sell people cars they can t afford to try and get a repo!
Fredy Kia exhibited rare old fashioned customer service from long ago in helping me find the perfect car for my college bound daughter. Definitely a breath of fresh air in today's fast paced internet world. Thank you!
Very disappointed with the service at this place!!! It was all well, when we walked up to the door, we were greeted by a very nice saleswoman! She was very helpful and tried to help us!! After that, things did not get better!!!! First of all, thay had us up there for hours!! Just to see if thay could come up with something!! Then, thay come to me offering my a car thay wanted me to have!!!!(Not any of the vehicle I wanted or needed) I thought it was my choice??!! And the cars thay wanted me to get, wasn't even there!!!! Then when I asked about the vehicle that I wanted ( 2017 Chevrolet traverse) thay told me it would be $1200 A Month!!!!!! Wow, Really!!!! How desperate do thay think I was!!!! It's not fair that thay are able to put those signs on there Building about $395 down $75 a week!!! When it's not true!!!! If I did not see that!!! I would not have stopped in!!! Now I know why I never did stop before!!!! Now I will go over to Drive Time !!!! Anyone else, Don't stop at Fredy Kia!!!! Unless you got a lot of time on your hands, just to get the deal Thay want you to get!!!!!!
Fredy Kia Has a great selection of cars and very friendly staff! Thank you Brooke once again.
Best place to start looking for a car. What I love about Fredy Kia is that they have a great customer service, friendly, and warm atmosphere. Very welcoming especially Ariana Maldonado. She gave us a outstanding service. He helped me get my Sorento 2020. I love it!
Horrible and unprofessional dealership!!!! I called and spoke with mark who claimed that he was a sales rep with the dealership. He stated to ask for him when we got there and to at least have $500 down and we would 100% be leaving in a vehicle. We got to the dealership and found out that mark is not a sales rep but instead he's just an appointment setter who schedules appointments for people to come in and see the sales reps. From the moment we walked in the dealership we got nothing but the runaround. They kept asking us how's your credit? When i had already stated to them over the phone that our credit is not that good. Long story short we spent over $35 to get an uber to the dealership and we are now leaving with nothing. The sales rep jonathan asked us what we were looking for. He was asking all these questions because he and the previous 2 sales reps did not communicate with eachother at all all they were doing was just passing us from one sales person to the next. I would not recommend anyone deal with this dealership at all.
I love my new vehicle. Everyone was so knowledgeable and treated my wife and I really well. Brooke was our salesman and he went the extra mile for us. I definitely recommend Fredy Kia to everyone. Thanks again
seth tanksley as amazing great car in an out no back an forth to managers go see seth
fredykia.com
