My appointment was not put in 2 twice

My appointment was not put in 2 twice
I was quoted a price of $229, 3 times by 3 different people
One of the issues that were supposed to be fixed was not. No one followed up with me to tell why the issue was not fixed. I ended up going home and reading my car manual to figure out why it was not Fixable
After 3 days of waiting for the service manager not reaching back out to me when I had left a message for him I ended up putting a request online before finally getting a call back from him. Took ME the customer reaching out twice.
When I talked to Ed Allison (Service Manager) he apologized for the misunderstanding and told me that the service was always $229 and the roters were separate pricing. Although he was nice I don t believe he handled the situation the best he could. (Leaving the customer happy and satisfied) Instead he told me the 3rd guy who quoted me was new. He didn t speak on the first 2 people who quoted me the same price.
I am a single mom who knows nothing about cars. I trusted my dealership to take care of me and instead was miss lead and ended up paying a whopping $364.59 I was getting a Break and roter service done When I was called and informed the roters were Now not included and were $108 apiece. I could only afford to get one replaced and they Refurbished the other one the best they could.
As a manager I would have took full responsibility for 3 of my employees quoting a customer wrong & the appointment not put in twice. 2. They did not explain in detail about what the service actually included. 3. He says sorry but I feel like I should have not been responsible for the not only the $108 for my one roter I was able to afford but I would have replaced the second one free of charge. Lesson learned. You make a mistake ITS OK. Just fix it. $216 is not worth a bad review and an unsatisfied customer? BUT oh well the money is spent and now here I am having to write a review and will sadly never return to this dealership because of the way Ed Allison and his employees treated me.

Crystal G.