Fredy Kia Reviews

Jurmaine was a blessing young man to help me get n a 2016 kia that I never taught I would get n. He's the man that God made.

The staff here are very kind, helpful and knowledgeable. I always bring my cars here for service. The people here are very honest and and make sure they put you first and make sure you are taken care of. Satisfaction guaranteed

JB [Jay Bee] is the best! He met me in the parking lot and told me he would take care of me. He is a man of his word and he came through on his promise.

Facebook: [Jay Bee]

James Norman helped me with all of my questions and he was very helpful and I appreciate his service.

I highly recommend Johnny Johnson Jr. . He is awesome and very patient.

Horrible place to lease a car. Ran credit and did not call to work with me.

NEGATIVE STARS!!!! DO NOT GO HERE!!! These people will steal your money!!! So I didn t buy from them personally but I brung my friend here to get a car. FIRST OF ALL these people make you sit there all day and all night. We got there at 9 a.m. we didn t leave until 5 p.m. David kept saying he was coming but took forever each time he left to go do something. When he finally came back and she settled on a car everything was seeming to be moving smoothly. She went to test drive the car, the car worked fine! So she put her down payment down ($500) And was supposed to bring the other half back in the next two weeks. (Per David), now she really didn t want that car but he told her that after 6 mos she can come trade it in for something better. Now I specifically asked DAVID, will the car last 6 mos this man said yea...so She signed her contract we left! I kid you not as sooooon as she got the truck on the road the truck cut off and kept stalling out WHILE she was on the free way. She called him he told her to bring it back to fix it which she did! It drove fine for 2 days and then the issues happened again! So she had them to come pick it up...they did not refund her or anything they keep trying to make her keep the car. Please don t buy from them they lie and steal!!!! (This was the ghetto one with shot up windows and busted window we should have known better)

I had a pressure working with Joshua pullin he was a wonderful salesman with a excellent knowledge on cars. I felt comfortable dealing with him and would recommend him to anybody

Excellent customer service!! Nicole Cortez was my advisor and she is very knowledgeable. I learned a lot about how to maintain my car just from listening to her for 15 minutes! The way she explained things made it easy to understand. Thank you Nicole!!!!

Great experience! Bought two brand new cars and it was a pretty seamless experience. Eli and both Mike's took great care of us! I highly recommend checking them out!

We purchased in Sept. Cannot get through to a live person due to the front desk person having such poor service..named Migali. ..called the store now for 4 weeks looking for our permanent tags and she has provides every excuse..the permanent tags expired and she would not put us into a manager..great sales experience but very poor customer service aftee the purchase

I love it here I got a fantastic car that I really love excellent customer service I know I made the right decision on this car Gabby helped me such a sweet heart an she changed my lifestyle!!

Told me a service on my vehicle would take maybe 4 hours. I was there from 10 am to 6pm, didn t even check up on me or offer any solid reassurance/explanation.

I was going to give them a 5 star rating but I keep getting the run around about my contract paper work. This is not my first time of getting a car from dealership but my experience with fredy kia is the worst ever. I got my car from this unprofessional, unorganized group of people over 1 month and they are still having issue to fix my paper work when I have been approved and drove of with my brand new 2018 kia sorento. They called 2weeks after to come sign some part of my paper work that was omitted. I'm just tired and sick of their unorganized and unprofessional attitude to the service I'm getting from them. Please fix what you need to fix and get me my acct number. I have been warned by Toyota where I first got my Camry not to go to this dealership that alot of crooked stuff were going on there. Stop calling or sending your staff to my work place. Fix all that needed to be fix and send me my acct number to start my car payment which I'm already ready for. Fix your problem

Drove 400 miles (one way) for a truck I found on the internet, which said had no accidents, I talked to the sales associate for three days. Only to show up and find out the whole left side had been wrecked. It looked like they used nail polish to cover it up. I would not trust this place.

Patrick was super helpful very quick and efficient. And got us in and out in a timely matter and explained everything very thoroughly and good.

I want to say Sam Smith was the right man for the job, when it's comes to picking cars. Thanks for all your help! A+

My salesman James Maddox is absolutely awesome. I had previously purchased from Fredy Kia and my car got flooded out last month. I went in to get another vehicle and I ran into James' smiling face in the parking lot. I made him promise that he was going to be the guy who was going to get me into a new Kia Soul. He did promised and did exactly what he said he would do. He followed the process all the way to the end. I am definitely putting my stamp of approval on Fredy Kia because James made it a an easy and enjoyable experience . Thanks a billion James andto the Fredy Kia dealership for keeping me rolling.

Don't buy here all they care about is lining there pockets and not making the customer a priority

Rip off!!,false advertising about everything the commercial they advertise...

Bought a brand new kia optima sxl.Love my car,and Loved the experience and the service that was provided by Sam Smith ,
his salesperson skills are the best always full of energy curteous and prompt when answering all the questions with the answers a customer would expect . Overall experience was great...

I stopped by here today for my appointment to look at a used Jeep. They called me early this morning to make a appointment. & when I showed up the vehicle had been used for a rental car for someone that is getting work done. I drove 45 minutes there and 45 back just to be told that they were unprepared to sell any vehicle. That vehicle should not be on any online websites for sale. If it isn t going to be available to look at.

Brian Martin provided excrllent services. Loved it.

Jorge andino will do whatever he can to get you in a brand new car. Nothing but satisfaction

I give Robert Bryant a 5 star rating. He is nice and very professional. And his smile his welcoming and his determination to get you whatever car you want. I really appreciate it

Literally just purchased a 2017 Kia Sportage EX. My experience was a smooth as it could be when car shopping here at Fredy Kia.

Honestly Mario made my car buying experience enjoyable. He was accommodating and adhering to my needs/wants in a vehicle. He was charistmatic and kind.

I really appreciated the efforts and communication to get us our best deal possible. I would recommend him for sure.

If you are looking for someone genuine, compassionate and not going to tell you false information just to get you to let them run your credit in hopes for a sale!! I would highly recommend seeing Leslie here at Fredy Kia, I luckily got set up with her randomly and I will forever refer her to my friends, family, and so on so forth. I came to her with a legit issue that not a lot of people could understand, judge me, or classify me into one specific category of customers. She did not tell me any false pretenses that would get my hopes up, to later be crushed my a denial or a 700$ monthly payment. Leslie helped me out even after I left the dealership, this women is a real human being who will help you with all her power to 1. Boost your confidence in a time of self destruction/ financial burden/ etc
2. Help you every step of the way to make sure she is helping you not just her paycheck each month

Thank you so much Leslie and I cannot express enough how you boosted my confidence in the life event I was going through <3

- Kain

Supposed to be hired after school finished, which was one week before starting the job. Called one day before to confirm, they don t have any idea who hires, what day to start, or what they want people for. Talked to a person called Rafael, who I had the interview with, who also was the one I called to confirm and told me I was supposed to come, without even been noticed!! That person told me to come a week after and I show up and they still have no idea positions were open! I declined more jobs in order to stay at kia, came twice and still they don t know positions are open. They just played with my time. THANK YOU FREDDY KIA!

Went in just to browse but my salesperson Robert Bryant did an exceptional job which is one of the things I look for he knew his products spoke well made me feel apart of the Fredy Kia family so within the next week or so I will be purchasing me a new KIA from Robert Bryant of Fredy Kia

The price was good but the follow up with getting my license plates and extra key was annoying. I couldn't get service. Called, texted, emailed. Finally had to go all the way over there again. Not helpful or seeming to care since we already had bought to the vehicle.

I have never walked into a car dealership and had to ASK for someone to help, despite a desk full of people looking right at you as you walk in the door.

Wow !!!!!! Great service !!! Thanks Rafael for your great help, thanks so much claudio !!!!! Thanks Fredy Kia, I truly love my new Kia Sportage.

The body shop has poor customer service they kept my truck for 4 weeks promising dates that they never kept when they told me it'll be ready.When they did finally tell me the official date i came up there early they knew i was there and they pulled my truck to the front and never told me it was ready i
and im sitting in the lobby the whole time.I happen to get up and notice my truck in the parking lot so why no one told me its ready.This bodyshop is the worst.

Them people have no clue what they're doing their facilities sucks their bathrooms nasty

Had worst experience ever. Bought used vehicle in June and still no plates. My paper tag expired and they cant give me another one told me to go to dnv. I will never buy an vehicle ever again from this dealership. I've missed work and no communication from them.

Satisfied Customer... She's Happy we're Happy. Thank You Kia for making it happen and Sooo Much blessings to Mr. James Maney

I dealt with Sam who was not personable from the second I sat at his desk. He immediately began drawing up papers without asking me what I was interested in and began trying to force a deal. I showed him a online listing of two different vehicles on his lot and he proceeded to say he couldn't honor either of those prices and blamed the internet people... When I questioned his offer he kept interrupting me and was very disprectful and unprofessional in the way he talked. When I asked to have my keys back he kept trying to talk over me and make a deal. Would not recommend this experience to anyone and I have bought multiple cars and dealt with very nice and caring people in the past at other dealerships.

I went to buy a purge valve for a Kia Sorento .
No waiting , very professional customer service. They explained everything I need . I got out of there in 15 minutes . !!!

JB (Jay Bee) I thank him for his hard work of getting me a good deal on a trade in with a lesser interest rate....I was processed within 1 hour or less with a 2016 Optima...Thanking God first then JB (Jay Bee) and Fredy Kia for all that they do Thanks!!!

Mr Robert took the time out even though I told him I was just looking and also was very knowledgeable and professional. My wife and I just purchased and Honda Accord for her and I will be back to get my stinger!! And will only be dealing with Mr Robert
It feels good to not feel pressured away and learn some kool things at the same time
I really think Kia products have come a long ways
Thanks again Mr Robert it seemed to me that you enjoyed doing your job!! We need more people in the world like u
Thanks man
Didnt get my number
But dont worry I will be back

Leslie at Freddy Kia was AMAZING. I m a first time car buyer and she helped me with so much and got me in a car! No issues. Everyone was friendly and helpful! Would definitely recommend Leslie!

Top quality customer service and the best deal in town.

Thanks to Robert C. At kia for doing a FANTASTIC JOB in getting us into 2020 Soul with no money down. Thanks Robert

Bill little was a great and friendly guy and great service took great care of us very friendly

Jonathan at the original location was the best! Was so helpful and put me into the perfect car. Would come back and reccomend to come see him.

I bought a Telluride from these guys. While the deal itself was not the issue, they have predatory sales practices. They lie about everything and only if you call them on it, will they change their tune. I am warning everyone I can to stay clear of these thieves and spend their money at a better dealership. I know I will in 5 months when I buy my daughters car. If you go here, you will likely get ripped off but you have been warned. STAY AWAY!

Went with my sister to have her sorento get fixed under a recall. No service person came out as we waited. Any service I've ever been to someone has always came out and help me with in a reasonable amount of time. Not here. There was no other customer around being helped. Had to go in and ask for help after they sat there and stared at us. The lady we spoke with was rude, unprofessional, and not helpful. Will never come back here and will steer everyone somewhere else.

Great service. Will recommend this place to friends.

I bought a vehicle here thinking I would get approved drive the car and when payment comes make the payment. Well the car they picked, was a Ford Focus with a hood that had chipped paint, a radio screen that was black and not able to see change stations. On top of everything else the vehicle had no horn. I asked about the radio before I even bought the vehicle. I asked for the vehicles history report and it was never given to me. I was told they could not make any repairs on the vehicle until the sale was finalized. This I think is poor salesmanship. I have been waiting three weeks and sales manager as well as the sales rep tell me they are not going to make repairs until sale is finalized. Whether the sale gets finalized or not you have a vehicle that obviously needs repairs and a buyer willing to over look cosmetic like chipped hood, but no horn? You can not even pass an inspection with a working horn. The vehicle is vunerable to being broke into with out anyone knowing because of not having a horn to even sound the alarm. They are so worried about making a sale and not focusing on the quality of service they are giving to the customer. Only reason gave them three stars was they were nice when I walked in and very helpful in getting things in price range but did not give me any options. When ask if I had other opitions, they told me I had to have more money down. At the end if the day I am praying that I can get the issues fixed. Fredy Kia will approve you but it will take all day. So bring a blanket. Most if their sales persons are relatively new with an exception of a few

I will never buy another vehicle from this place again. Warning to anyone that buys a used vehicle from this place. I bought a 2017 Nissan Altima from here about 3 months ago. After buying the car I brought the car to a mechanic that I have been using for years to have them look it over. The air intake filter was plugged up, The brake pads had been run down to the metal, the car had 2 different sets of tires on it. The front passenger side tire had a plug in the side wall. I thought the driver side fog light just needed to be replaced because it was out. It was totally disconnected from the wire harness.I thought the guy was joking with me. He took me in the shop and had me visually see everything that he found. I was in shock especially when the salesman told me that every used car gets a 21 point inspection when it first come in. It's all a lie, I warn anyone looking for a used car stay clear away from the place.

My stars go to Ms Mavis Dove thank you for my 2017 Kia Optima I was in my car in 4 days So y all go see them 2019

literally the worst place I could have chosen to get a car from from the unprofessional general manager Johnathan to the pervert of a salesman i was very uncomfortable they only have women secretaries the entire other part of the process you feel like a piece of meat surrounded by hogs my sun visor in the car feel apart as soon as I pulled off the lot they never fix it when I come to pay them they're always too busy unless they're taking your money

I just left Kia today where Mr Batiste help me get into a new 2016 car. he was very nice and patient with me and explained all the different options from new and used cars. the process wasn't long at all like i expected. I highly recommend him if you are new to buying car and need a little extra help.

I purchased a car from them and wish I never did. The sales person I dealt with is very unprofessional no customer service ethics at all. My vehicle had issues and they lied and said it will be ready in 24 hour as they dont let you know what's going on you call get the run around. They fixed it the first time had to bring it back to dealership five days later for the samething. I never had a dealership treat customers so poorly. The vehicle been at the shop more days than I had to experience it. I think I'm going to call the finance bank and let them know whats going on since they can't communicate with me.

After reading all the reviews, I wish I would have seen them before I went there. .. the service department is the worse. .. I ran over something on the road and I took it up there for them to look at my 2012 kia sorrento and they said we are way to busy. They can only do oil changes. Mind you my car is leaking gasoline now because of me running over something is that is very dangerous and they didnt care and acted like its not an emergency...to make a long story short i will take my vehicle to another kia dealership

Worst Kia dealership in Texas. Stay far away from these liars. Will make you drive hours for nothing and lie to your face when you get there. Terrible customer service also te worst rated Kia dealership in Texas.

Unprofessional group of people. This place only replies to good reviews and ignore the bad ones. No attempt to rectify or acknowledge it.THINK TWICE BEFORE CONSIDERING THIS PLACE. Every time I call, it takes them at least 45 seconds to answer the phone. Out of the eight times I've called only once was it answered by the third ring. Most important, I was given a We Owe slip to pay for my first payment and they have declined to honor it. No help from anyone, including managers, about resolving this issue or answering any questions. It feels like once they know they made the sale you don't matter to them.

They couldnt do the service I requested which I have had done at other dealerships and the service guy even recommended I bring my own supplies for them to service my car. Never experienced this at another kia dealership.

Frank Aceves was really helpful and a real funny guy. Ask for him .

The worst Car lot that I've ever been to, DON'T buy here!!! They will pressure you into doing things that you don't want to do in order to make the sale benefit them. Usually I don't do this but it had to be done

Never again will I buy a car here ! Once u buy from them, oh the manners go out the window , rude rude rude! U make a appointment to get service on your car but your waiting forever ! What s the point of making a appointment? These folks here! Never again ! The customer service sucks! Even my dealer switched up once he sold me my car! The ladies are rude to.

I had a great experience at Fredy Kia. I am enjoying my new Soul and appreciated the way I was treated from beginning to end. Good guys at this Kia dealership.

Our service was awesome. Jonathan and Sam were very friendly and helpful. Will recommend for anyone to come out and they will help you. Thanks guys happy camper

This dealership will scam customers . They send out official letters to you then claims they have no knowledge of their letters . Specially the salesman named Jacob Anguiano be aware of him .

Randy Jackson the sales guy was very rude and unprofessional. He lied and talked to me in a very unprofessional and unethical way. I only came to this location because Mark the internet sales manager invited me in after filling out the credit application. When I get there I asked for Mark, Randy say have a seat I will be helping you today. I asked where is Mark? Randy says that oh Mark is just the internet sales manager I sale the cars. I then ago ahead and proced with Randy. I asked Randy was he going to run my credit again because Mark stated to me that it didn't need to be ran again because I had already did the credit application. Randy stated to me that he wasn't going to run it. Got up from his desk and came back and said you have to go over to our other lot cause of your repo. Started giving me directions how to get there and I'm looking like what the hell are you talking about. I said mmm excuse me I was dropped off, his response was it's not fair. I said mmm if you're all are sending me to your sister store you can at least drop me off. By this time I feel like I have wasted me time coming here. Why I ask for Mark again, Randy stated he is in the call center and he don't make the decisions. I call Mark line and of course got his voicemail. Randy finally found someone to take me over to the sister or should I say their in house financing location. But before leaving I asked Randy why did he lie about running my credit. He sits in my face and said I didn't run it, but Randy not knowing I'm notified every time someone runs my credit. So when he was caught in his lie he got loud and tried to over talk me. I asked for his business card he said I don't have a business card. I said well I will be putting a review online for how you habe acted. Oh Randy didn't like that and then tells the driver no don't take her she can call her own ride. I then ask to put in a complaint and Ceaser the manager tried to fix Randy answers. I told Ceaser no fix up needed, the driver then dropped me off around the corner to their sister location without even informing them that they was sending me over. All in all I'm not a happy camper.

Was told about an event to help people in my situation with bad credit but that was not the case

For the people that want to fix their Kia car here don't bother they don't keep you updated and when they tell you a date for your car to be ready they change the date without letting you know bad costumer service go somewhere else.

Bait and switch artists. Cars that don't exist on website to attract you to dealership.

Kia Fredy is a big scam. They post a Nissan on CarGurus for a cash price, so I called and spoke with Ezra. And we agree to sell it for certain price CASH. So I've traveled from north west all the way to the scam dealer kia Fredy, when I get there they told me oooooh the car is for finance not for cash, i've showed them the text msg from Ezra. They say the cash you have put it as down payment and will put you on $300 monthly payment. They waisted my time and ruined my day. If you read my review don't go to Kia Fredy it's a scam. All these five stars reviews are paid and fake. Go read bottom reviews you will know what happened to real people like me.

Joshua & Craig were amazing! love my new Kia!! Thanks guys

I went car shopping there and found a perfect 2011 dodge charger. The people there were very kid and helpful, after several stressful visits at other car lots, this one was a walk in the park! If your on the used lot, ask for Dee, she's great!

Extremely bad & rude service they are not interested in selling the cars.
I wont recommend this dealership to anyone.

I had the best experience at Freddy Toyota and Mr. Royal was such a big help! Will definitely be recommending this place to all my friends and I'll be back to buy my son a car when it's his turn!

Ashley Castillo was a wonderful help in getting me my new 2020 Kia Optima as a trade-in! Though there was limited selection, I'm glad she was able to provide the assistance needed in getting something decent. The rearview camera helps immensely in parallel parking as well as backing out of parking lots and tight spaces! The lane keep assist and blind side notification is also extremely helpful! Can't say I made the wrong choice in coming to Fredy Kia!! Thank you guys!

Lamar was AMAZING! He gave the best customer service i could ask for; never did he try to pressure me into choosing a vehicle i didn't want. He told me to take my pick and went to take a test drive; fell in love with it once i was behind the wheel. Same day went home with it and i can say i'm a satisfied customer.

Went to Fredy Kia to lease a new car after leasing before with a different Kia dealership. After negotiations it was agreed upon that I would receive my car for 36 months at 12k miles a year. I signed just to find out that not only was my lease a 48 month, but it was also 10k miles a year. I called to talk to a service manager and was told that if they shortened my lease I would have higher payments as if I was lying about the situation. I ve tried to contact corporate and they have been no help at all. Never leasing at Fredy Kia or with Kia again.

Friendly and prompt to greet you and their prices are reasona

Fredy KIA is the best...big shout out to Wallie he did a great job and he has great customer service...thank you all so much!!!!

Absolutely horrible service last Friday bought a Kia Rio got the insurance only to have Jose call Saturday night saying that the bank said no to our application and he acted confused as if he had no clue of what he was doing then Johnny Johnson got involved and he didn't help the situation long story short asked for the refund Monday they said the check would take 24hr to process didn't get my money until Wednesday night all because of one guy not knowing how to do his job correctly. This place is a joke they will waste your time and not care.

The salesman gave us a great experience. Everything was simple. We wanted the New Optima that was published in the newspaper ad. There was no bait and switch. No attempt to upsell. they had one in stock that matched the MSRP listed in the paper. My wife liked the color. So they gave us the price that was printed in the paper. No fuss. The real surprise was on our trade. Many times if a dealership has to sell an ad car (which they sometimes don't like to do) they will try to 'hold' on the trade. Their first offer was only $500 less than what I was hoping for. I asked for that extra $500 and they gave it to us. There was no excessive back and forth. No 'desk turn'. No pressure. We love the car. We love the deal we got. Ask for Abe when you go. The finance manager (I don't recall his name) had a little 'leg room' worked into the payment. This is done so they have a chance to sell you warranties and gap insurance without your payment going up dramatically in the box (the finance office). Calculate your own payment so you know if they are trying this. I had a google docs sheet set up on my phone so I could check their payment calculations. They were high by $30 a month until I declined all the warranties. To be clear, they were not being dishonest. This is a fairly common practice. They did not represent the inflated payment as a mathematical result. It should be taken as 'this is what the dealerships hopes you will agree to pay after you buy the warranty we will offer you'. They didn't lie to me. It is a warranty sales tactic, not a deception.