I had a great experience buying my Ford from Fred Beans, and would definitely come back when it is time for a new one. My salesman was Mohamed, who was very knowledgeable and made the process less stressful and made it much more enjoyable than I thought it would be. I definitely recommend this dealership.
Excellent service, great attention to detail. Helpful and great to work with in finding a new car. I recommend anyone to go here for your next car. Really good experience.
I had a great experience buying my new Escape. My salesman Steve Capano was awesome from start to finish, he was able to answer all my questions and was incredibly helpful through out the whole process.
Good people they help you out they tried to work with you to get you into a vehicle
This is our 2nd time leasing a car from fred beans ford of west chester. Micheal Joseph, and his staff were very helpful and courteous. They created a relaxed atmosphere, with a no pressure environment. There follow up service is exceptional, and we only have good things to say about the dealership and would highly recommend them to all our family and friends.
Friendly experiences staff, as good as the car buying experience gets.
Had a fantastic experience this past weekend buying my first ford from Fred Beans...Joy was a fantastic sales rep and made my experience 5 stars...
dave vrencur was most helpful. for me a difficult process was made easier with his help. my thanks to dave
My experience a few years ago:
I went in towards the end of the day and met Phil. He immediately recommended the car that I ended up going with, but as I was waffling between a few different cars, he stayed very patient. We walked through the lot while he showed me different cars that met my needs, told me the pros and cons of each, and took me around for test drives.
Other than the initial suggestion, he let me come to my own conclusion whether or not I wanted the car. He didn't push anything, was very polite and patient, and all-around made my first car-buying experience hassle-free.
The guy who sold insurance was another story. I told him that I flat-out wasn't interested, but he made me sit and listen to his spiel. He said that he hadt to tell me because
"Pennsylvania is a 'full-disclosure' state". For the record, that's a bunch of bull.
Overall, I'd give the place an 8/10. Only docking the 2 points because of the insurance salesman being a hack.
I got a great Fusion for a 3yr lease with almost 0 overpays thanks to this dealership. And I just moved into the United States!
They actually helped me a lot.
The Service Dept. at Fred Beans West Chester is EXCELLENT!!!!The team of Kim (appt. Desk) , Chris (green group ASM), and Andrew (service tech)make a visit to the Service Dept. a pleasure!!!! Keep up the great job!!!!!!!!!
Dave was THE perfect sales associate. This was our first day to be looking to compare for a new car. Didn't intend to make a decision yesterday but after visiting two dealerships we stopped at the Lincoln shop. Dave made our choice simple! Now intent on sharing his card with friends. Picking up our new car shortly.
I recently purchased a 2016 Ford Explorer at Fred Bean of West Chester. I found their selection and diversity to be somewhat larger than other dealerships. My SUV shopping experience was a pleasant one mostly because of Joy Smith, the Sales Consultant who went out of her way to provide patient personalized attention throughout the buying process. I found her knowledgeable, honest, non-overbearing and a welcomed advocate in the decision making process. Thank you Joy for making my recent SUV purchase a positive experience!
Leasing my new vehicle at Fred Beans Ford/Lincoln of West Chester and working with salesman, Dave Vrencur, was a welcoming experience. Dave, was very accommodating and fully knowledgeable about the type of vehicle I was looking for!! Wouldn't hesitate to do business with this company again!!
Fred Beans Ford is incredible. They are knowledgeable, professional and courteous. I had a GREAT buying experience!
I am very happy with the service I received - Herb does a great job.
Amazing experience while leasing a vehicle.
I recently got a puncture in my tire (luckily has tire protection), I have to say l, this service center was most pleasant experience I have ever had at a repair place.
just purchased a beautiful 2013 cherry red Edge from Joy.
as her name would indicate, Joy was a joy to work with.
Not impressive. My wife made an appointment to see a specific CPO Explorer. We get there, drag two small kids from the car into the busy showroom, and guess what? After a 10 minute search for the keys, it turned out that the finance manager had the vehicle out for the weekend, and it wasn't available to show. I know getting people in to see cars (I've sold new Ford cars before) is a numbers game, but don't promise to show a car and be totally clueless about it's whereabouts. We left and bought a car elsewhere. Don't waste people's time. I won't be back to this place ever.
Great experience! Michael Reese was fantastic and really helpful!!!
Great experience getting my new Escape. They made the process so easy and comfortable compared to other dealers I went to. The service department has been great to deal with also for my routine maintenance. I would recommend them to anyone.
They have been nothing short of exemplary. Everyone worked very hard to match their offering with our needs. No pressure, extremely pleasant, honest and sincere. Our salesperson Beverly was superb. We are coming back shortly for vehicle #2. They are 40 minutes away and are certainly worth the drive.
I've recently purchased my FIFTH Ford vehicle from Fred Beans Ford Lincoln of West Chester. A big thank you to Kevin Deets who is the absolute best care sales person. He's helped me, my mom and my daughters purchase vehicles from Fred Beans Ford Lincoln. All of the staff at FBFLWC have always been very helpful to my family.
Bought a used car from Al Ubaldini. Got a great deal! Very nice staff. No sales pressure. Very accommodating. Could not ask for a better experience. Service is another story. I would not trust my car being repaired there.
Fred Beans inspected the car and put new stickers on it when we bought it. Tie rods failed in 6 months. Lost control of car while driving. Mechanic said the tie-rods were so bad it was rotted through. How does a car pass inspection and then have a part fail due to rust in 6 months.
Excellent Customer Service at Fred Beans Ford in West Chester! They were able to sell me the EXACT car I was looking for. Absolutely in love with my Ford Edge!
I waited a couple years to finally write this review because the salesperson kept nagging me to leave him a review.
I bought a "Certified" Pre-Owned truck from this location in October 2016, and my salesperson was Mohamed Tunis. He was pleasant enough but obviously fake. They refused to budge on the price, which was well above NADA value, but I bought it anyway (I will take the blame for overpaying). When I got financing, they did not offer me gap insurance even though the loan put the vehicle upside down for the next two years.
They sold the vehicle to me with a manual in FRENCH. It took them 4 months to get me an English manual. It had a keycode entry on the doors, and they didn't tell me the code until weeks after I bought the truck.
Turns out, they spray painted the undercarriage black to disguise a rotting frame. Within two years, I had to do multiple repairs (two of which left me stranded at 1am on dark country roads) due to the corrosion of the parts. I found out from speaking with an auto mechanic and another dissatisfied customer that this is a common practice at Fred Beans. Another person bought a vehicle with DUCT TAPE underneath that was spray painted black to conceal a rotted frame full of holes.
Needless to say, 2 years after my purchase, a "certified" vehicle was no longer road worthy due to defects that Fred Beans purposely concealed, and the truck is so upside down I can't even trade it in. It's currently sitting in the garage with no valid inspection. Never doing business with any Fred Beans location again.
After years of driving other than Ford/Lincoln vehicles I visited Fred Beans of West Chester. Their selection of vehicles, staff, sales and service department exceeded my expectations. 12 years later I continue to be a customer of Fred Beans and will be for years to come. Thank you to all who make each visit a great one.
I just got my first car from here, and Cullen was very helpful! He made the buying process smooth and easy and was great to work with. If you are looking for a new car, see Cullen! I had a great experience at this dealership and would highly recommend
Dave Vrencur's service is 2nd to none! He listened to my needs and found the perfect fit for my family and my budget!
Fred Beans has always been straight up professional in addressing my auto needs. They stand behind their work and strive to provide an excellent customer experience. Great place to bring your car! Herb's team is top notch!
This is the 5th personal vehicle I have purchased through Fred Beans Ford Lincoln in West Chester. I have sent several people here who have had the same great experience I had with my new vehicle purchase. My experience with Dave, Scott and the Sales Mgmt team has been superb. They made it so easy a few days ago that I was out of my lease and driving away in my new car within 1 hour. Now that is the Ford I love! Thank you for your hard work and fantastic level of service you provide every time! Dan Mazurek
Al was helpful in getting us into the right vehicle at a fair price. Overall a positive experience and would purchase from Fred Beans Ford again.
Very courteous and timely service whenever needed. I will always take my vehicles to them for any service I need.
I have purchased 3 vehicles to date from West Chester Ford. The sales experience was great and the people were professional and friendly. i would recommend the dealership as a great place to buy a new car.
I purchased a 2002 Honda Odyssey here and got a good price and great service. I will definitely will return when I m in the market for a new car.
I just want to add that 6 months later and I have not had any problems with my used car.
The service backed up the vehicle purchased. Happy with an outcome. Happy honest people remain in this crazy world.
My husband and I decided it was time for a new car for me. We got to Fred Beans and were greeted by Mark Uschold. After a brief conversation of what I wanted in a car, he came back with exactly what I wanted! The car was (and still is) perfect for me. The buying process was so easy and Mark made it even easier. No hassles, no hoops to jump through- just simple and pain free! I have recommended Mark and the Fred Beans, WC team to family and I would absolutely recommend Mark, and Fred Beans to friends and others. They are an honest group who are there to get the job done!
Bought 13 f150 xlt with 27000 miles its a buitiful truck and price was right. Sales process was fair and easy financing on site out the door. Sales agent Philip Waldenberger was personable and knolagable when i changed my mind on what truck i wanted last minute at 830 at night on a wednesday he was perfectly ok showing me that truck. Truck was super clean and full of gas great experience at Fred Beans Ford of West Chester will be back to upgrade in 2 years thanks!
I had the pleasure of working with Mohamed when I went to Fred Beans Ford Lincoln of West Chester recently to test drive a new Ford Fusion Sport. Mohamed was very professional, courteous and took the time to find out what features I was looking for in my next vehicle. He was very flexible with allowing me to take a test drive shortly before the dealership closed and even took me on a tour around the dealership once we returned. Never once was I rushed or led to believe that my business wasn't important. Although I ultimately ended up purchasing a vehicle from a different manufacturer, I would strongly recommend that if you are shopping for a new or used Ford or Lincoln in the greater West Chester area that you stop by Fred Beans on West Chester Pike and ask for Mohamed. He will make sure that your customer experience is his number one priority!
I have bought 4 cars in my last 10 years of driving and Dave Vrencur is hands down the best car salesman I have ever had the pleasure of doing business with. He is professional, has a great sense of humor, and very easy-going. He isn't overbearing and made my car buying experience very smooth and quick. The dealership itself has a professional, clean, open environment and they even serve complimentary hot dogs and popcorn while you wait! Definitely would recommend for anyone looking to buy a new/used car.
Fred beans was great. I was working with a gentleman named Christoph. He was one of the kindness, respectable people there. He was so helpful and I enjoyed my experience there. Thank you Fred beans and Chistoph.
Muhammad was honest and helpful through the process of purchasing my Ford Edge. I knew what I wanted and he was supportive and informative throughout . I believe it was Shawn in the financing office. he was so helpful and explained everything and got me a rate and monthly payment to fit my budget. When I had some concerns about some scratches Shane was right there to help and came up with a solution. Overall Fred beans was a great experience. We visited A LOT of dealerships and did a lot of test drives and I'm happy we went with Fred Beans
"Do not call Fred Beans Unless you want to be Harassed with emails , phone calls ,etc... But do not worry once you ask the salesman to leave you alone the manger will then email you"
Everything about the dealership is top notch!!!! Come see Dave Vrencur, he has been with the dealership for over 15 years in the Sales Department. Dave will be here for you, even after the sale!!!!
BUYER BEWARE
We live out of state. With in the West Chester area our truck broke down. We limped it to this shop. We showed the person there what the problem was and explained our need for our truck quickly. The next day we got a call that they had fixed something else on our truck. We explained this wasn't the problem and we had shown someone the problem. After three more days they called and told us our truck was done. We picked it up and paid the $500 service bill. Within two hours of driving it, the same problem occurred again. We limped it back to the dealer explained the problem and they argued it had nothing to do with the first repair. It was obviously not correctly fixed the first time. Then they lied and said we had never told them what we wanted fixed or what the problem was. They fixed a problem we never asked for or authorized and ignored what the real problem was. Then they agreed to make the repair correctly and split the cost with me. The next day I called to check on it and they said it would now cost $1,500 and they were not going to split the cost. THE WORST CUSTOMER SERVICE we have ever experienced. We took it to a local mom and pop garage not far away and the real problem was fixed for $100. We will never be back to this place.
Dave Vrencur was knowledgeable about all options on my new F150 PLATINUM, VERY PATIENT!!! There is more bells and whistles then my wife's Mercedes C 300 !! Scott Blum the finance manager was also very knowledgeable with all info regarding extended warranties and financing. Everyone who works at Fred Beans was welcoming and courteous! Thank's to all who made buying our truck comfortable and enjoyable experience!
I had a very rewarding experience working with the entire Fred Beans team, including sales (Phil) finance (Scott) and the service department (Herb).
The process was very smooth, and the team found me the very best deal for the vehicle I was looking for. I would highly recommend working with the this team.
They care about their customers and focus on relationships.
Normally they say don't mix family and business, but sometimes you're surprised.
My credit and vehicle situation had left me in a sudden need for a vehicle fast.
Went to my bro Phil, who was extremely professional, and treated me in a way I could see this is how he works with all of his customers. He was extremely professional, and pushed to get us the best deal he could for our situation.
He worked with his management team to find a way to get us into a vehicle that worked for our budget and needs.
Never thought I would get a brand new 16 fusion for less than what I was paying in my previous lease.
Thanks Phil and team at Fred Beans.
******
When the lease was up we got a deal from my other brother who worked for another dealership, sorry it was better than what we could get at the time
Well just about it a year later a tornado blows though town and crushes my wife s car.
It was totaled by the insurance company.
My bro here at Beans was able to find us a really really good deal on an explorer. Which was much bigger than the last vehicle we were replacing
Someone goofed and sold that car from under him (we were waiting on the insurance to process and the rest of the money for the down payment)
Well they (upper management) made right and took care of things to make sure we got a vehicle under the same terms we had initially agreed upon.
This one was also a bit nicer than the one we were initially promised, plus they were able to make payments lower than initially quoted!!
Great dealership with knowledgeable, honest and friendly sales and service staff. I'm certainly recommending everyone I know. Special thanks to Steve and Bruce in sales.
Bad experience with commercial service department. I took a van in because it had a little shimmy. They said i needed new shocks to maybe fix the problem. They quoted over $1000 for this repair. I took it to a local mechanic for a second opinion. He found a broken tie rod and had me fixed for under $200 in no time. He said shocks were fine and didn't need replacing. Not sure if it was incompetence or if they were trying to get over on us. My new mechanic said it was very easy to spot the problem.
Jack Enright and the team at Fred Beans Ford Lincoln Mercury provided excellent customer service during the delivery of my new vehicle. They made sure every detail was taken care for peace of mind. I would highly recommend this dealership for sales and service to anyone!
I normally take my Honda Civic to the Honda dealer where I purchased it. However, last week I went to Fred Beans Ford/ Lincoln West Chester for the car's yearly inspection and an oil change. The staff in the service department was friendly and thorough with my vehicle, especially MIKE and BRIAN. I no longer need to go to HONDA SERVICE anymore because I now have a new home for my car's service issues. Thank you for providing me with outstanding customer service!
Excellent rental experience. Quick to rent and return.
As always my experience at Ford's service department in West Chester was excellent. My wait was brief and everyone there was very pleasant.
By far the best service. Christophe, who I believe is a team leader, always squares me away. He keeps me informed constantly with regards to services that my truck is undergoing or may need to get done in the future. He s always recommended what makes sense and doesn t, sugar coat. Christoph is a straight shooter and always makes me feel like I ve gotten the best services Fred Beans has to offer. I NEVER ask to use my Veterans discount... However, Christoph always manages to sneak it in to save me a few dollars by the end of the service. As for the rest of the staff, I am always greeted and asked if I need help with anything. Nothing but friendly, hardworking, and caring people working at this location. This is by far the most I ve interacted with a dealership and I don t plan on going anywhere else. Thanks, Christophe! Thanks, Fred Beans!
I have nothing but great things to say with my recent purchase that I don t even know where to start. I wasn t expecting it to be my first and only stop for a new truck but it was. Dave Vrencur was amazing. He didn t pressure or push me in any direction I didn t want to go and was just awesome from start to finish. I ll never buy another vehicle from anyone else but him.
Purchasing a vehicle at Fred Beans here was a joyful experience. Staff, Mark in particular, but also everyone else, have been extremely helpful and accommodating. In addition to purchasing an excellent vehicle, which has been serving me well beyond expectations, I continually receive a highly satisfactory maintenance and repair service at this location. Strongly recommend and will definitely use these guys for my next vehicle purchase. Five-star experience overall.
Over priced used vehicles. Friendly knowledgeable staff
awesome customer service. Issue resolve quickly and vehicle operates like a brand new Ford Fusion. I will have my transmission service at Fred Beans Ford in about 4, 000 miles. Thanks
I have never had a bad experience with Fred Bean. My contact Herb (and Kim who schedules my appointments) are ALWAYS helpful, courteous and just plain NICE. The service is always complete, fairly priced and they don t keep me waiting any longer than needed.
Just to put things into perspective. I go to Fred Beans with both my cars (a Lincoln and a Ford). They are 19 miles one way. There is a Ford dealer less than 3 miles from me and another that I have to pass on the way to Fred Beans about 9 miles. I choose to go the greater distance.
During the past year I had an incident where my Ford was disabled (mice chewed through some wiring). Ford warranty informed me I had to have my car towed to the nearest dealer. They fixed it, after 2 days. They were not rude, etc. but they could have gotten a new customer by showing some of the Fred Beans type of service.
When I spoke to Herb about my situation that Ford would only tow it to the closest dealer he went and spoke to his manager. I received a phone call within an hour from Herb. His manager said he would be willing to send a tow truck to bring my car to Beans. How is that for making a customer feel special? I politely declined as I did not want to insult the local dealer. Two weeks later the mice were back and chewed my wiring yet again. This time I told Ford warranty that I would PAY to have it towed to Fred Beans PERIOD!
We moved to Pennsylvania about 7 years ago. For 7 years I passed the Ford dealer 3 miles from our house (yes the same dealer that Ford towed the car to 3 miles from the house) and wondered why in the world am I going so far to have my cars serviced? After my experience with the mice I am happy to say that I pass the local dealer and NEVER asked myself that question again!
Job well done Fred Beans!
PS If I could give you 6 stars I would!
Alex and Irene
I purchased a used truck to replace a totaled vehicle. My Salesman was Mohamed Tunis. Mohamed was very professional, informative and courteous. My entire experience with your dealership was positive, and should I need another car in the future I will surely return.
Kevin and Scott did a great job getting me into a new F-150! Nice facility and good people!
This dealership has a bad reputation from previous car shoppers other Ford dealership. You will not get a fair deal, forget about a good deal.
Brought car in for well known clutch issue. Was told at first that they would take care of it under warranty, and then found that the warranty expired 16 days ago. Service advisor Tripper needs a MAJOR attitude adjustment. The amount of disrespect that was shown to my father (over the phone) and myself in person was sickening. Will never be back. As I was ready to leave, the key was thrown down on his desk. I asked where the car was, he goes "I don't know, go find it". Disgusted.
See my earlier post period had no trouble returning the car. Excellent job with that very smooth transition.
I've gone to this location for services and repairs 3 times now, and every time I've gone in I've had fantastic experiences. Really friendly staff, positive and upbeat atmosphere, and frequent check-ins while you wait so the time feels like it flies by. I don't know if this is the general vibe of Ford as a company, or if its this specific location, but the great customer service is making me want to always drive Ford cars. Thanks for the great job guys!!
Fred beans Ford is extremely terrible and I have no idea why sheep are highly rating them. Here's my story: I'm in the market for a used Shelby gt350 mustang and these tards have the audacity to charge $58,288 for a USED one. This price is pretty much in line with a brand new leftover 2017 and frankly a brand new 2018 model.
I gotta say, even though I hate them, they do have spunk because the car I was looking at has been sitting on their lot since November of 2017, so that makes it over 4 months and they still refused to get to a fair price.
I recently bought a F-550 tow truck from Fresh Beans in West Chester. So far, I'm very happy with the service and quality of the truck. I'll continue to use them to service the vehicle as needed. They are friendly and easy to get along with.
We recently purchased our new Lincoln from Fred Beans Ford Lincoln. Joy Smith was our sales consultant. At first, we were not sure which vehicle we wanted to purchase (need to replace two older vehicles) but she never pressured us which made for a comfortable experience. She wanted us to be comfortable with the car we choose. She was friendly and informative in helping us decide between several models. After some thought, we came in and ordered our vehicle because we wanted a light interior and an HD radio. She was helpful in going over the many options packages and their purpose. When the car came in, Joy emailed to us Lincoln on-line connection information and then had all the final paperwork ready when we arrived to pick the car up. Scott in the business office explained other maintenance/care packages available for our new vehicle and processed the final paperwork quickly. Overall, we are happy with our purchase and the buying experience at this dealership.
Dave Vrencur was excellent! We received the best service and price in the area. This was our first experience with Fred Beans and will definitely return for our next vehicle.
This is the second vehicle my wife and I have purchased from a Fred Beans Dealership. I have nothing but great things to say about Fred Beans Ford. All the staff members I dealt with were courteous and friendly. My salesman, Mr. Steve Capano was extremely knowledgeable and very helpful with my recent purchase of a special order 2016 Ford F150 4x4. He answered all my questions and concerns from initial inquiry to final purchase, providing excellent customer service. I would recommend the dealership to anyone looking to buy a vehicle. - Glen Feinsilver
Fred Beans is the best place to buy a car. I would never go to any other company for a vehicle.
We purchased a 2016 Ford Explorer with Fred Beans Ford Lincoln of West Chester this past spring. We had a wonderful, purchasing experience with Mark Uschold. He was extremely professional and knowledgeable. The other staff that we dealt with were also so professional! We are very happy with our purchase and extremely pleased with the whole car buying experience at Fred Beans. Thanks Mark!
Great car-buying experience. I have the car I wanted at the price I wanted to pay. Highly recommend!
As always it was very professional from start to finish. I was greeted upon entering, they had my F-150 scheduled as I requested and at completion the service manager (sorry can't remember his name) reviewed my vehicle report card. The Service was completed in record time.
I leased a Ford Explorer from Kevin Deets on May 2, 2016. He was very professional and I was able to take delivery within a couple of hours.
Scott who prepared the paperwork was very helpful.
I would recommend Fred Bean's dealership to my friends and family.
I'm in the market for the new Ford Raptor. I spoke to Mark and gave him my information. He called me back with the best deal around. Many ford dealers are charging way over MSRP. Mark was very fair and honest. I also like the fact that this dealer is only allocated so many raptors and wants to sell it to local customers.
Great experience buying my new Ford at Fred Beans of West Chester. Our salesman Mark Uschold was very friendly and helpful in getting the vehicle of our choice.
The entire staff at Fred Beans Ford Lincoln of West Chester offers a pleasurable experience when purchasing a vehicle. Mike Reese is not only a delight to work and converse with, but also treats his customers with the utmost respect and care.
Sam was so helpful and knowledgeable at Fred Beans , everyone there was so kind and friendly. We just bought our first new car and are so excited!
Thank you for everything Sam!
Extremely quick and efficient. Bad car, but a great dealership.
Outstanding car dealership. I have all my vehicles serviced there. They are upfront, honest and trustworthy. Their commercial truck shop is top notch with multiple Senior Master Ford techincians.
Great experience buying my 2003 Jetta at Fred Beans. Drove 3 hours from State College to check out the vehicle and it was well worth it. "Old Dave" Vrencur in the sales department is the best around. Buying a car can be tedious and at times boring, but with Dave's one-liners and videos of his St. Bernard, you'll enjoy every minute of it!
Being that I was looking at an older used car, Dave brought me back to the service department where the mechanic who performed the vehicle's inspection was able to explain the good, the bad, and the ugly of the car I was considering buying. This was extremely helpful as I was able to factor in any expenses I would need to put into the car before purchasing it.
I really appreciated the honesty of this dealership. They wanted me to really know what I was getting inside and out, even though I spent a relatively small amount of money on the car. Very highly recommended. I may make the 3-hour drive next time I'm looking for a car just to make sure I'm dealing with the best in the business. REMEMBER TO ASK FOR DAVE VRENCUR!
Recently had Fred Beans service my 2017 escape and was very pleased with the experience. Timely and professional service.
BEST DEALERSHIP IN PA! I have bought my 3rd Ford Fusion from Fred Beans. Joe Welde is the best commercial salesmen they employ. Always gets the best deals possible! and QUICK! Cheryl and Scott are a huge help with all the paperwork! THANK YOU Jack for having the best employees and the best service! BUY at FRED BEANS FORD LINCOLN of WEST CHESTER!
RIP OFF SERVICE!! BEWARE! I received a phone call at 2:15pm telling me the issues with the car. I authorized 2 repairs. 2 hours later, I get a call saying the repairs are done and come pay and puck up. I'm charged $900 in labor FOR 1 REPAIR ALONE, that had to be done to pass inspection. I was also charged $400 for rear brakes that were not authorized, and an oil change I did not request. The invoice says 'customer requests tires rotated', but under services not preformed and recommended - TIRE ROTATION. For $2400 in repairs which took 2 hours, it would have been nice to have my car vacuumed and washed, but the dealership has to get their recall repairs back somehow. Spoke with a couple other shops after for costs to compare, I was overcharged.
I had the most magical experience leasing my car at Fred Ford Beans of West Chester. Mark was phenomenal at helping me find my new vehicle for the next three years, and not to mention he is just a top notch individual. I couldn't more highly recommend going to this dealership to find your new car. Everyone there was so welcoming and helpful during a sometimes daunting process. Thank you guys and I am in LOVE with my new ride :).
Joy was a joy work with. They whole staff were kind and thoughtful. They offered us cold water and fresh backed cookies to our daughters. They fought for us to get the best deal with the bank.
Great experience buying a Lincoln MKZ! Went so well that I'll be purchasing a truck from them in Jan 2018!
Fred Beans provided excellent service and I walked away feeling confident about my F150 purchase. Mohamed was my sales Consultant and he did a great job helping me find the right F150. I highly recommend Fred Beans and Mohamed T.
Recently leased my 3rd car from Fred Beans- after a couple of months, had a little issue with the vehicle. Christoff and the team in the service dept were awesome. Fixed the problem and kept me informed during the process. Could not be happier with the level of service that I received-THANKS!!
I purchased a remote start that could be used with my cell phone. Everyone was great in helping with buying it and setting it up. This is a friendly dealership and they don't forget you after you after you buy your vehicle.
Best experience I've had buying a vehicle. Everyone we encountered there was very friendly and helpful. Our salesman, Al, provided excellent service and went the extra mile in numerous ways, including showing us how to pair our phones with our new vehicle and make phone calls. I definitely would recommend them to anyone.
I thought this was a great Ford dealer and in the past I have had great repair work performed. I would have to say that there is a decline in the level of repairs that are performed there. I had my F150 in for a warranty engine repair about a month ago and the engine/trans cover was left off, all the clips for the ignition coils were broken, and there was grease and oil all over the place. I am a former BMW master tech and we would never leave a customers vehicle in that state. The service manager did nothing to address the problem after hours of trying to reach him on the phone. I would have to say, if you have a clean vehicle and want to keep it that way, don't go to this store. Maybe other Fred Bean stores are good but not this one.
fbwestchester.com
