Service Dept. I do allot of work myself (most if not all mechanical work short of engine and trans swaps) so i mainly only stop in for electrical computer related stuff where they have specific equipment to communicate with the vehicle's computer. I was going to be late for my appointment so i was able to call up and push it back to later in the day with no issues and i got a TCM reset for the transmission to work out the erratic shifting. was in and out and only paid for the labor hour that was used to do the work and was given additional info for the procedures. Always a great place to have work on the car, plus they have a windows waiting room so you can see all the techs working on the vehicles which is fantastic for any of those paranoid customers who think their getting ripped off.
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Can't say enough about the level of customer service that I received at Fred Beans in West Chester. Purchased a used 2006 Lincoln Navigator which was kept in extremely good condition. The service center had a list of the routine maintenance items that were taken care of prior to being put out on the lot. Logan our salesman was very helpful, and knowledgeable about the vehicles we looked at. The inventory is very impressive, given the family of dealerships that Fred Beans has. Whether you're looking to buy new or used, I would definitely recommend Fred Beans Ford.
We have been made many car purchases over the years and this particular purchase involved a first car for our son. Prior to embarking on our journey, said son was given the gruesome details of the car buying process. Once we had donned our battle gear and loaded ourselves down with the provisions we'd need to hang in for the long haul, we were off. First stop (of a planned 5) was Fred Beans Ford Lincoln of West Chester. None of us had ever been to this dealership or any Fred Beans dealership for that matter. We ended our car search right where we started - and not because of pressure - there wasn't an ounce of pressure applied. That fact alone may have attributed to our odd longing to "wait for it" when was the pressure coming? Of course I say this in jest, however, it was odd! We had the BEST car buying experience in our over 30 years of car buying. Our salesman, Dave Vrencur was great! The process was FASTER than any car purchase we've ever experienced and it was painless and NOT THE LEAST BIT stressful. We would, without a doubt, consider buying from Fred Beans in the future. Our son is THRILLED with his car and we couldn't have been happier with the process. Thank you!!!
Newly involved with Fred Beans for work vehicle; level of responsiveness by sales team was worst-in class 3-4 weeks between first call and last call. Fleet manager's voicemail was always full which is a sign that this is not a one off.
Admin team great to try and find a solution, escalated to Sales manager.
Sales manager unhelpful and condescending. If this was a personal vehicle I would take me business elsewhere. I will change my tune of things get better but as of now I HIGHLY RECOMMEND you go to another dealer that respects their customers.
Excellent service had my first oil change on my Hyundai Tucson which I purchased from Fred Beans they were very pleasant and had me in and out under an hour.
My salesman was Tim Baluch. And he was awesome very detailed explained everything completely made sure I was well taken care of. The finance guy forgive me if I mess up his name Troy I believe was awesome as well..
My issue is that I went to buy a car from this dealership. I picked out a 2008 Pontiac G5 and finally got financed through Santander (one of the dealerships 'go to' banks to finance people with little to no credit). The vehicle was not in a condition to get me back home (Elkton, MD.) so I had asked the dealership if they could do anything about the tires on the vehicle. The sales manager I spoke to was very rude and tried to make me feel bad about asking about new tires. I was disgusted, but I was polite, thanked him for his time and left. I never signed paperwork that bound me to this vehicle. I have a buyers order that states if I decided not to take the vehicle, I will not have to pay anything. It is 10/09/2015 and I have been calling the dealership and finance company for weeks. The contract still has not been cancelled and the dealership finally sent back money for the vehicle on 10/06/2015 but it was not enough to cover what the loan was for. I am extremely upset as I was lied to about the money being sent back various times and my credit has tanked 60 points because of this open account that the dealership has yet to send back all the money for. I am beyond disgusted and upset with everything that has gone on. My sales guy, finance manager and sales manager were all very rude and have not been helpful. I don't appreciate them trying to take advantage of me since I am only 20 and they knew I was not getting my parents involved in the deal. All they saw from me was that I was an easy commission. They didn't care if I made it home in the vehicle, or if I was getting treated fairly.
I would like this to be taken off of my credit report and the account closed effective 10/02/2015 when the deal was called off. I do not want to keep playing games and going back and forth. I'm trying to build my credit and get a loan for another vehicle that I have found, but that is impossible with an open account for $8k on my credit report that I have refused to pay because I do not have the vehicle.
Purchased a pre-owned Explorer in July 2016. The service was great & I would recommend giving them a try if you are looking for your next vehicle. Very friendly & professional. Special acknowledgement to Dave McNabb, Scott Bum, & Mohamed for their assistance.
Terrible service department. I went in for a factory recall on my fuel pump. I picked it up in the afternoon and was told it was low on gas. I was annoyed that they didn't replace my gas. I immediately filled up the tank and found that the fuel gauge still showed an empty tank. I took it back and was told to just drive around and maybe it would start to work (!). Long story short - I took it back twice and had to rent a car twice - and the gauge now shows full for well longer than it should, and doesn't reflect the true usage. I was told that the diagnostic check showed no problems and that I should just be sure to reset my mileage every time I fill up. I will be taking it elsewhere.
Hats off to Steve Capano, who sold us a 2008 Honda Odyssey at a reasonable price. He was very helpful and went into the yard to look at the vehicle and answer some questions before we even went to look at it. Staff was very courteous and professional. Steve was very down-to-earth, prompt and thorough in his communication with us, and came across as a trustworthy guy. Thanks Fred Beans!
I have purchased 4 vehicles from Fred Beans of WC over the past fives years. Looking to buy again shortly - great selection and outstanding sales staff. I highly recommend you stopping in and reviewing their inventory, especially, for trucks and suv's. And tell Mark U - I sent you!
Worst service I have ever received. If I could rate 0 stars I would. I am a college student that lives hours away from home, and had brought my car in to this establishment due to a transmission that has failed TWICE now since it has been made. One of the employees there was so disgustingly disrespectful to me from the time I walked in there until the point where I had to say something to him, and had disrespected both my mother, and father on the phone as well. Will not be returning, and will be speaking to a manager about said employee whenever one decides to actually be working.
Fred Beans Ford of West Chester and their employees, especially Christophe Alchenberger, go out of their way to help their customers. I realized last minute that my car inspection was about to expire and my normal dealership could not fit me in on the day I had off of work. Not only did Fred Beans Ford of West Chester fit me in last minute, it didn't matter that my car was not a Ford, AND they were able to shuttle me to and from the dealership so I didn't have to sit and wait for my car! Thank you, Christophe, and the rest of Fred Beans Ford, I will definitely be back!
Fantastic service! Tim was able to work with me to not only I sure the beat loan but took the time to help me find the best model for my needs! Service was so fantastic, after I bought my car, we traded in my husbands too!!!!
Fred Beans has been my "go to" car dealer since I moved to Chester County 10 years ago. They are always ready to accommodate. I've been a Ford owner since 1976.
I have purchased several vehicles from Fred Beans over the years. I have always felt welcome and they have always tried to find the vehicle that would best fit my budget. Big shout out to Kevin Deets who always took my call even on vacation.
The worst service. They don't honor the prices on their website. I went in with appt and test drived it. Then once we got to the desk and I explained I had a preapproval from my bank, they said i would have to apply through their finance institutions so the could at least earn something. I agreed as long as rate was similar. Then they went to talk and returned saying price was a typo the price was 6,000 more with a 2000 discount they were giving me. They weren't apologetic. They kept saying it was the reality reality and that there is a disclaimer on the bottom of the web page about pricing. Wasted my time and energy. Very upsetting car buying experience. And they seemed happy when I was leaving. Don't go there unless your willing to pay more than what is on the website. Worth 0 stars
Fred Beans Ford of Westchester is a wonderful dealership if you need to purchase a truck I just purchased my second Ford F-350 customized to my taste thanks to their very knowledgeable truck sales representative I highly recommend anyone needing to deal with a new truck ask for Sam Horn he's extremely helpful and knowledgeable and fun to deal with posted by Tom Allison
I had a wonderful experience at Fred Beans!! My car died and I needed to get a new one immediately. So at 8:30 PM we called Fred Beans and they told us to come right down (even though they closed at 9PM). Everyone in the dealership worked together to make the process easy and enjoyable. I am so appreciative of how well we were treated and how comfortable the whole Fred Beans team made me feel. Fred Beans of West Chester rocks!
Shady car lot do not go there Over two months to try to get license plates to give me the runaround every time they expire today the guy manager over there told me do not drive it then that s not my problem that s what he told me maybe it s a stolen truck I have to find out tomorrow
If you are even thinking of buying a vehicle, ask for Dan Murphy. Even when he knew we weren't ready to make a our base today, he was helpful and hilarious. Had a great time and got alot of help from him. Highly recommend!
I am only giving Fred Beans one star solely for their sales team, because if this was just for the service center, they would certainly be receiving zero stars. When I bought my car, I bought an additional service package that provided coupons for free oil changes, percentage off tires, etc. This was a big mistake because the first time I went (a year after I bought my car), I was informed I needed new tires immediately and new front/back brakes. They WAY overcharged me - I paid $1500 for the tires and back brakes. I went back 6 months later (for my free oil change) and they basically told me that if I didn't repair my front brakes immediately, they could fail at any point. $600 later I had new front brakes.. It's not even worth it to me to get the "free" oil change since it turns into at least $600 every time I go so I will not be returning to Fred Beans. Great place to go if you want to pay double for the work you're getting done!
I didn't purchase a vehicle at Fred Beans of WC, but I did work with Phil Waldenberger during my car search. He was polite, knowledgeable and attentive to our needs.
I have purchased 6 cars at this location. Absolutely the best dealership/service experience in the business! Jack Enright (Sales) Chris (Service) are outstanding! I will continue to buy Fords but only at this location.
didn't purchase a vehicle there. But I still can say they have great services. Bruce spent a lot of time filming videos of car and kept communicating me even though he was really busy.
I just bought a car from there and had a wonderful experience with Mohamed! He greeted us as soon as we arrived and was straight forward with us the entire way. He was easy to talk to and never tried to pressure to or rush us out. The entire staff that I met was friendly and very helpful. As a first time car buyer, this was definitely a refreshing and easy experience. No doubt in the future if I was to ever get another car, I'd make sure to go here!
Loved my experience working with the staff at Ford. They were patient with me while I worked out which car I wanted and if I wanted to do finance or lease. They did not pressure me at all on my first visit there. I'm super happy with my 2018 Ford Focus and would highly recommend this location!
I ve been going to Fred Beans in West Chester for over 20 years. Every employee from the receptionist to the general manager is friendly and makes sure your experience is nothing less than perfect. I d highly recommend this dealership to anyone in need of a car or car repairs!
We live closer to other Ford Dealers, but we go the extra miles to buy and service our vehicles at Fred Beans Ford in West Chester. We have purchased several vehicles from Fred Beans and just found every one there extremely helpful and friendly even when we were not quite ready to buy.
I have never been so amazed with a company. My son and I just purchased a used Mustang from them, and the finishing touches are being done to it now. Im typing this review from the computer that they provide for our use in their lounge, just finished a warm lunch they provided and I could not be happier. They have gone far beyond, and it will be remembered always. I will be back for my next car or truck, even though I live in Southern Maryland, its worth the trip to be treated with kindness, and courtesy. Thanks Chris VanDeBoe for being a excellent salemans!
I've been going to Fred Beans for over 17 years; hands down the best, easiest and friendliest dealer around! Scheduling with Kim is always so simple, Herb and his team take care of all my services and Monica always has a rental ready for me. I couldn't ask for better Service. My parents recently purchased 2 vehicles from Kevin in Sales and both had a smooth experience as well. The GM, Jack is always hands-on and very helpful as well. We are a Fred Beans family and highly recommend to all!
From the moment I walked onto the lot I was treated with respect. Joy Smith was my sales person and she went above and beyond to get me into the Truck that I wanted. I was shopping for a used, as is Vehicle, but despite that They double checked the vehicle and are even performing an expensive repair that was previously not discovered. If you want an honest, competent dealership for whatever your needs are I highly recommend Fred Beans Ford!
Great experience with Mike Reese. He got me a great deal and tracked down a great truck for me. Deff out of all the cars I have bought Mike has been the most helpful and honest.
The best car dealer in the US!!! I came from Germany, a bit lost, and these guys treated me like a friend. Great cars, fair prices, perfect service. I can absolutely recommend Fred Beans!!!
Just took my new car home! I had a great first time experience with this dealership. Kevin Deets was super helpful and pleasant to work with I had a lot of questions and he answered them all. Great overall experience!
I have been using Fred Beans for years now. In my book sales and service are rated five stars. I just got a new MKX.. Kevin Deets your the MAN!! Getting a new car from Kevin is not buying from a car (salesman) but like buying from a friend with my best interest as his personal goal. Thats why I have bought 3 Cars from him and I took my Dad there to buy a new Pick-up. Which he loves. I am sad that I lost my green team leader but SHE was promoted to a better position, that I am happy for her.
We had a wonderful experience purchasing a car from Fred Beans. There was no pressure to buy a car. Mike was a wonderful help and answered all our questions and concerns. Everyone was so kind and accommodating. Thank you Fred Beans and thank you Mike.
I worked with Joy Smith at Fred Beans of West Chester. Joy was very helpful and knowledgeable throughout the whole process. They didn't have the car we wanted, they brought it in from another dealer. Joy was/still is very attentive to making sure we are happy with our new car!
I was in the market for a Pre owned Ford F450 tow truck. Found a 2016 F450 DRW with a Jerrdan Wrecker at Fred Beans Ford of Westchester after looking on line for a couple of weeks. Spoke to a commercial salesmen by the name of Dan Hixon. Told Dan Hixon I was looking to pay all cash no financing and would pay and arrange for my own transport back to Chicago IL where my tow business is located. Also told Dan Hixon repeatedly that I was looking for a truck that was in good condition and that if I was to spend $48,000 cash I would like the truck to be maintaince free for at least a year. Dan Hixon assured me that the truck was in excellent mechanical condition and would not need any mechanical work at all. I agreed wired them the money and set up transport about a week later the truck arrived at my location. As soon as I got in the truck after the transport took it off his truck I noticed that the truck said trailer connected and right turn signal fault. I called Dan Hixon and told him what was going on and he told me that he had told me about the issue and that I had declined the work. In reality he had told me about the issue and said that it would be taken care of by there service department before the truck was shipped to Chicago. The diagnosis was the truck needed a complete rear cab wiring harness the entire wiring harness that controls the entire rear cab. I had it replaced at my local dealer at a cost of $3384.00 I had left the truck that same day on my driveway at my home overnight. The next morning when I came outside to take the truck out I noticed a huge coolant leak by the driver front side. The diagnosis was the truck needed a radiator a water pump and upper and lower coolant hoses. Also had to have the spark plugs replaced because the were torched. Cost for that was around $1900.00 I had it done. On top of all that I had to put tires on the truck as well they kept running low on air only to find out that 4 out of 6 tires had huge stress cracks that air was leaking from. Cost for 6 new tires $2900.00. In all I have spent over 8k in maintenance on this truck in the first two weeks of ownership. Thank goodness that i have been working hard and saving my money for years and was able to afford the repairs that were needed to keep my business going. I would not recommend Fred Beans Ford of Westchester to anyone i know. After all the maintaince i had to do to this truck I honestly belive they have a horrible service department. Whoever did the used vehicle inspection on my truck should be terminated immediately. Also Dan Hixon and his Used car manger are Liars and swindlers. After owning the truck for less then a week i was told by both of them that I was on my own and they just didn't care because I had signed an as is after Dan Hixon told me that if anything went wrong within the first month they would take care of it. Watch out with there used vehicle inventory and there incompetent service department. NOT AN HONEST PLACE TO DO BUSINESS WITH.
We love this dealership and our salesman Kevin Deets. We bought our last 3 cars from Kevin (simply the best). Our experience is always a pleasurable one. We know where we're buying our next car. It's truely better at Bean's.
Scheduled Oil Change for my 2016 Ford Escape, under their Promotion for Veterans Day. Was going to do this during my Lunch Hour, However a Major Accident occurred on Rt 202 by my place of Business and I would have not been able to get to Fred Beans Ford and Back within my Allotted time, after calling and explaining the situation..they rescheduled my appt. for the following Monday and also extended their Veterans Promotion for me!...this is Service! will not hesitate to make sure all know that Fred Beans Ford goes above and Beyond!
After visiting many different dealerships, I just leased a new Explorer. This Explorer exceeded my expectations. I was torn between Ford and Honda, but it was my experience at Fred Beans Ford or West Chester that helped me make the final decision. It is difficult to feel confident as a woman shopping alone for a car. The sales team and managers were not condescending, were very knowledgeable, and helped me find the perfect car for my family. This is the first time I left a dealership feeling like I was not taken advantage of and will definitely be back for my next car!
Let me just tell you all how amazing the service here at Fred Bean s Ford. I mean seriously, from Kim in appointments, to my main man Christophe, to Fred the shuttle driver. These are folks are what service is all about. I remember having a horrible experience with another dealership and when I tell you everyone here has been nothing but amazing I truly mean it. I thank each and everyone here at this dealership and I look forward to much more business with you all.
Customer service is great here. In particular want to single out Kim and Tom in service who provided great, timely service on a day that started out very bad (with a huge screw in brand new tire). Also want to say that Cullen in sales is a stand-up guy, not pushy at all and was easy to deal with when purchasing my wife s Explorer.
Purchased a Lincoln MKX. Excellent service by Steve Capano. Very knowledgeable and helpful. Took the time to show us various options on several vehicles and went in depth in explaining the differences. Once purchased spent a considerable amount of time going over the specific vehicle we purchased. Would definitely recommend Steve for future purchases.
If you re looking to buy a new or used vehicle and want the best deal in town you gotta see Cullen in sales and Dan in finance. Both were extremely helpful and easy to work with. Sucks this google review only goes to 5 stars because I would give them 10!!!
Hi- Yes the appointed service went well, again- I have been very pleased with the courtesy of Herb and the service Tech that has been correcting any and all issues thru Lincoln Motor Div. of Ford- I recommend Fred Beans Dealership to several of our Friends & one has purchased a vehicle from your organization- Keep on with the great work- William Carr PhD.
I have been taking my F-150 to be serviced by the green team since i bought my truck. Christoph and Joe in the garage, have kept me on the road and safe for the lastf 5 years. I wouldnt be at 212,000 without their care and service. True professionals who care about what they do.
I deal with this dealership on a daily basis and I have nothing but good things to say about them. My service writer Chris goes out of his way to help me anyway he can and my tech Andrew is fantastic. No problem is too hard for them to tackle.
I had to have my car towed in there for service. I have never been a customer of theirs and now i dont think i will have my car serviced anywhere else. I spoke with a Christoph who was so patient with me and took the time to explain things to me. He even told me about this reward program where if i got my car serviced there i earn these points towards my down payment on another car. Dealerships get a bad wrap for servicing your car because of price and i was so happy with Fred Beans they were the same price as my mechanic but way more knowledgeable. Thanks Christoph!
My salesman was Dave Vrencur I had a great experience at Fred Beans because of Dave everything went quickly which is what I wanted. I got a fair price on my new F-150 ( well new to me ) and a fair price on my trade. I would suggest Fred Beans of West Chester to my friends I had a very pleasent experience here everyone I spoke to was great no hard sell . Thank You Dave
I took my car in for service and Chris Rebori was great to work with. He made sure that he took great care of me. I would recommend fred beans ford to anyone!! Great service and great employees!!
Had a great and easy time trading in my car to buy a new (and used) car. They weren't pushy or aggressive and I was completely happy with my experience. Would definitely buy again here, and recommend to everyone else.
Shoutout to Joy Smith, she really helped me find the perfect car for me. Very knowledgeable, patient, and has your best interests at heart. I highly recommend her!
Fred Beans does an outstanding job every time they service my MKS. Professional, courteous , honest and friendly from the time you drop your vehicle till you pick it up. And, typically, the waiting room experience is comfortable and entertaining while you wait with TV, coffee and plenty to read. 5 Stars all the way !! And, Herb is terrific !
I had a very stress free experience during my recent purchase of an F-150. My sales rep. was Dave V. and he was very helpful throughout the entire purchase.
We chose to do our initial search for a truck at Fred Bean's following a positive experience buying our last two VW's at his Malvern dealership. We were not disappointed ! Joy Smith was very helpful and patient with both our questions and dealing with the "back and forth" nature of negotiating. I'd give her a 5 star rating on her responding to our needs. We have never put a lot of stock in always buying from the same family of dealerships in the past, but after having bought three cars at Fred Bean's, I feel safe to say this is our dealership.
EXCELLENT experience with Mike and Scott from finance and Mohammed and Phil from sales. Go there, you won t be disappointed. Beautiful vehicle, great price.
My first visit to this Ford dealership and had a great experience! They really have good customer service, the service team is who worked with me today. Thank you
After dealing with my local ford dealer in Egg Harbor Township, NJ for about two weeks without any results in the search to find a Transit Connect van with the features I wanted, I decided to look online to find it on my own. That s when I ran across Fred Beans. I called up to the dealership and spoke to salesman Mark Uschold. We talked price and discounts, we basically did most of the deal right over the phone, which was great for me because I live about 90 miles away from them. He was very helpful and professional. When I got there I was greeted warmly by Mark and the other members of the staff. Scott Blum from finance was also a great help in getting this deal done. He found me a very good interest rate, I mean a VERY VERY good interest rate. This is the first time I purchased a new car without wanting to pull my hair. I was very impressed.
I scheduled my inspection for a Saturday morning. The green team was ready and waiting for me. Took my car back right away! My wait time was short which was great because i had my two small Children with me. They had blocks for the kids to play with. I did not feel pressured for any additional service. The green team (Chris) was very friendly and even had stuffed animal for my kids. Will be going back when i need service on my car again.
I have been with Fred Beans for three years now. Great customer service. The staff is very helpful and courteous. Just like everything, get to know the people and be respectful and they will treat you the same in return.
Overall, I had a great experience recently with this dealership and more particularly I worked with the Green Service Team led by Christophe. The staff were very friendly and helpful as well as being open/honest about what work was needed on my car. After I had a small issue come up after a service check, they fixed my car free of charge because it was the right thing to do. Some places look to make money on you wherever they can, but I believe that this dealership did what was only necessary to fix my car and I didn't feel ripped off in any way at the end of it all. Will be going back for any future service!
A friend was looking to buy a Ford truck. After we found several available in Bean's inventory. Our salesman, Dave was very knowledgeable and helpful. We got a great deal.
I went to Fred Bean because I had a family friend who worked there. Scott pointed us in the direction of Dave who was absolutely wonderful. There wasn't a single moment during our interactions that I felt pressured to buy something. He took into consideration my budget and what I was looking for and I'm in love with my car. I highly recommend Fred Bean of West Chester and especially Dave!
I had a great experience purchasing a brand new 2016 F-150 at Fred Beans. They have the largest inventory and the best prices in the area. I would recommend the dealership to anyone as well as Joy Smith, who helped me pick out a truck for my needs. She is very friendly and does not pressure you into buying anything. Highly recommended, I will be back for my next purchase!
I visited Fred Beans several times and my experience was great. The sales associates were ready to help on arrival. Before I made it into the store I was greeted and introduce to the members of the staff that was working at the time! That being said, they were not pushy or forceful with there approach to sales. I worked with Al Ubaldini and I never felt pressured into a deal. Al helped educate me in some of the features of the car I was interested in and truly made me feel comfortable with the vehicle. I was extremely appreciative in Al s ability to work with me when I gave him a price. Al offered several different routes which would help me pay what I needed to pay while still remaining in my set price range and never alienating me or making me feel like I had to buy now. I highly recommend Fred Beans to anyone seriously considering purchasing a new or used vehicle.
We just left there after receiving terrible service from a salesman. I could go into a long diatribe about the exchange but the reality was the salesman was not interested in helping us at all. We were looking for a specific option but inquired on 3 different model types and he was just pointing and saying contradictory things. When I said "u just don't seem to want to help us" he literally said "whatever then, bye", which started a few more subtle nasty exchanges myself included at that point. Terrible service and will not be visiting again or recommending to anyone. Actually the opposite.
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